Vehicle Make : Volkswagen
Great Job. Thanks
Good communication. Met promised schedule
Thank you for the excellent service and up-to-date alerts on my car repair. I totally appreciate the kindness, professionalism and respect given by everyone from my servise advisor, Chad, my shuttle driver and your managers. I appreciate the team effort.
This took 39 days to complete the work. And I could not get a legitimate price to finish painting the rest of the car at the same time. Otherwise I appreciate the professionalism of your people and company.
I was not completely satisfied with the lag time between when I dropped the car off and when it was first evaluated 2 ****/2 days later. I spoke with a rep up front and intentionally scheduled it on a Monday morning to give the shop a full week to repair it. This is our family car and we had to have it the following weekend for a trip. I was completely satisfied with the resolution and customer service by Chad who after reminding him of our family needs had it ready by end of day Friday in time for the weekend. He was excellent at handling the issue and communications.
You kept me informed during the process. Thank you for completing the repairs quickly. All staff was friendly.
I'm so pleased with ford and usaa. They both made an awful situation much easier to deal with.Chad had my car back sooner than expected, and you'd never know an accident had occurred! Many thanks to all involved, except the crazy rude lady that hit me!
Chad Ratliff was terrific. He went well above and beyond the call of duty. If we need any body work for any of our vehicles, we will go to Mr. Ratliff.
Chad was great and keep me informed. He even walked me the car rental place.
I must say i was impressed with the emails giving me updates on the status of the repairs on my vehicle. I was also impressed with the excellent service i received from the staff. Keep up the good work!
The staff was friendly and professional. Excellent work on the car
Chad was friendly, professional and kept me updated. Great service! Workdone on car was superb! Thanks!
Everyone was great to work with. Chad is a great point man for the group!
Chad was great very good at keeping me informed and the did a great job on car
Vehicle Make : Mitsubishi
Chad, made my experience very easy going. He kept me informed through out the entire process. Chad was so pleasant at all times. You all did a wonderful job on my car!
The car was taken in for damage assessment and into the shop ahead of schedule. Repairs were made and my vehicle was returned to me ahead of schedule as well. Hennessy Ford Lincoln went above and beyond normal customer service.
They did a job well done and I loved the constant communication for updates on the status of their progress with my car!!
My car is so clean!! Thank you!!