My car was done in a timely manner, and looks great
Van had some small issues, called and spoke with Chuck about them and he said they will take care of them at our convenience. Chuck went out of his way to make sure we could get our vehicle back to us.
My jeep was taken immediately by Jeff in the body shop. The repair took 30 minutes plus a car wash and I was on my way. Great service. Thank you.
Very personal customer service, great work and good communication on completion updates.
Jeff in the body shop is the man
I left a voicemail today with a quick inquiry. The AFS off light was blinking on my wife's car after the accident. I am wondering if this is something that was not able to be fixed or not. I read on the internet that this means that the AFS (headlight function) is malfunctioning. I would like contacted to discuss this. Thank you.
They were all accommodating
Communication could have been a lot better. I was signed up for text alerts but I got no notification when the repairs were delayed or when I could expect my cr to be ready. I had to call myself. Given that a three day repair turned into a two week repair I wanted to have been better informed.
EVERYBODY INVOLVED IN GETTING MY CAR BACK TO NEW STATUS WAS VERY KNOWLEDGEABLE AND WILLING TO HELP!!
The entire staff of Diehl collision was extremely courteous and very helpful. After three days, I called to check the progress of the repair. I was told that because the vehicle is so new (a 2017 Subaru Legacy) that parts were back ordered. I was told that they would call the supplier to expedite the delivery. On Friday, 9/30 I received a call the repair was done and we could pick up the car at 4PM. A VERY SPECIAL THANK YOU TO ALL WHO MADE THIS REPAIR HAPPEN WITHIN THE TIME FRAME I WAS INITIALLY TOLD IT WOULD TAKE. The car rental process was the smoothest I have ever experienced.
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