They made a horrible situation so much better than it could have been!!
EVERYTHING WAS AWESOME!!
Everyone was very kind and helpful during my most stressful moments. And my car looks better than when it went in!
Awesome! very satisfied with the work on the car and the constant emails that kept us updated. I thought that was unique and totally different. Thanks for a job well done.
Great customer service and person ability among the staff making sure my car was professionally repaired and detailed. Thanks to all of you again.
The staff at Charleston Collison kept me updated and informed throughout the entire process. Although it took longer than expected I'm very satisfied !
In a very bad situation, everyone at your company made it a great experience. Your level of professionalism, and care made a tough time easy. Thank you all so much.
Thank you for the great service. Although my car was a total loss, I would feel confident recommending Charleston Collision.
We appreciated the text messages letting us know the status of our car. Fast, honest service and a great repair job!! Thank you!!
I liked the daily updates, a little confusion at the end. The truck looks great and clean! Thank you.
Overcommunication of when the car would be ready- The initial estimation is good enough, then a check in near that estimated date would be fine. After that- just call when it's totally done. Also, my husband is rather unsatisfied with the quality of the paint job.
Dana and sue gave excellent customer service I was updated accurately every step of the way. my vechicle was fixed fast it was truly a great experience dealing with charleston collision..they're highly recommended by me!
There was a dime sized chip in my windshield when my car was taken to the shop that had not moved for over 3 months and when I received my car back the chip had spread into a crack longer than my hand and no one bothered to even tell me.
Communication was excellent. Appreciate detail to correct door handle. Thank you for detail to car appearance. Your input regarding warning light facilitated timely attention to a problem. Great work.
Quick assessment. Honest time line. Great follow through.
Great service for an unfortunate incident
I found the team at Charleston Collision to be very courteous and professional. These folks met our expectations and then some. We would certainly refer them to our own family. In a stressful situation like a car accident it's good to know you can count on a local company like this to be in your corner. Many thanks to Dana and the office team and all the guys in the back. Merry Christmas from our family to yours!
The repairs look excellent and car returned in before excepted time