Jody was excellent to deal with.
Very pleased the cost to repair came in very close to the estimate and the repairs were done in timely fashion once the parts arrived. Also believe the repair shop did the right thing by agreeing to cover a portion of the rental car expense.
That said I would have appreciated a status update on the parts backlog and target completion date.
Completely professional and courteous! Hannah and Jody were awesome!!
I’m heading back in the morning as something is leaking! Feels like what’s in the radiator reservoir.
My car looks perfect. My issue was your methods in communication. Please review these. Ensure you are contacting the client, not their spouse. While my husband and I communicate regularly, the delay in his workday and our communications meant I was left clueless about my car when you left him a voicemail. Please know, staff were great, and again, highly satisfied with car.
I'm travelling and unfortunately haven't personally seen the car but I really appreciated the thorough updates that were left on my voicemail and the willingness to talk if I had any questions. The communications was excellent and very professional throughout the process.
Michelle was wonderful to work with!
We appreciated that the quote we were given was the same amount due when we picked our car up. Also, those who worked with us were very professional and knowledgeable.
Carolyn **** Daniel
Everyone was so friendly and helpful!
Good people. Excellent quality work
I scheduled a time to come in to get my car fixed. I told the person that was looking up front that I needed to have my vehicle back at the end of the day and he didn't think that would be a problem. I called around ****:30 for an update as I had not heard anything and was told that my vehicle had not even been looked at and that they would not get to it today. I was upset that I had to find a ride back and forth and took time out of my work day to drop the vehicle off all to have to pick it up not repaired. There was a lack of communication and now I have to bring my vehicle back another day only to have to find a ride again and take more time from work.
You have to be **** kidding me......
Everyone was extremely professional and friendly and the repair was done very well and in a timely matter
I am completely blown away on how fast you repaired my vehicle. It looks like new and your customer service is great. Great communication with updates and very friendly staff. I will recommend you to my family and friends. Thank you very much!
Great customer service and attention to details as always.
Since the question asked for COMPLETE satisfaction, I must say no. My expierence was mostly satisfying though. They did a great job of keeping me informed and all, but after spending the last day getting accustomed to my car again, I noticed some "rough edges" on the interior repairs of the headliner. These include a cracked door guard that look as though the pillar panel was forced in causing it to crack, and on the same side, the headliner is not correctly fit around the upper panel, and finally the rear third brake light cover is lose from the headliner and leaks light onto the rear windshield causing it to be very difficult to see out of at night. I also had to fix some things that were left undone, such as the driver footwell light was not plugged in and I had to reprogram my key to work with the car. Having said all this, I was mostly satisfied, but not completely. I realize a perfect job is difficult to accomplish, but they had my car for a month. That should have been plenty of time to do a perfect job. Lastly I realize that most of that month was spent waiting for parts, but some of these issues I can't resolve myself and rather than paying money to correct, will simply have to do accept for now.
Great customer service. Slow on delivery but great people