Although there was some miscommunication on the repair process when I first dropped off my car, the staff was very helpful and answered all my questions and concerns. Thankful to have my car back to original and actually even better than before.
Completed the work one week earlier than estimated
I'm work on auto body my self for 10 year
And I love your job thank you , thank you
It took more time than the initial estimated time. Besides, I could not hear a prompt follow-up from you guys - I had to call and visit to hear the another estimate time. Also, at the last moment, they had to order one more part, because they did not notice the damaged part the first time. I needed the rear bumper replaced, and the later order was the bracket for the bumper. They are not professional enough! State Farm must seriously consider whether or not to keep the Caliber Collision in Temecula as one of their options for the Selective Contract! I'm still not satisfied with the new rear bumper-it's not attached evenly and it is very wobbly when I touch it. They said it is my car's original condition. On that issue, I am still researching. I am going to ask another body expert. And the car wash was so awful! I had to drop by a gas station to remove the dried water mark on the windshield, since it bothered me while driving a lot. It was horrible!
The honesty and the communication was good.
Communication was poor from beginning n continued until I commented n then it impoved
Jessica was once again an exceptional representative. She kept me updated and informed. She was realistic with the timeline and she was 100% professional. Her professionalism and service is why I will always choose Caliber and recommend Caliber to my friends and family. The quality of work in my vehicle was also outstanding.
If manager could check or perform a inspection of the completion of the repair before calling customer is better. If let customers to point out problem for professional, then it is not professional enough. So, there is some improvements needed.
Great customer service. Service advisor Reed provided frequent updates.
I was told my car was ready and when I picked it up I still had a piece of my car in the trunk of my vehicle that was. It put back!
When I went to the lobby I spoke to another gentlemen who had to bring it back because they forgot to reconnect headlight!
Jessica was a pleasure to work with.
We had to inspect our vehicle in the pouring rain. Why not in your shop?
Great service. My car looks wonderful and your staff is so friendly. Thanks
30 days to repair my Tundra 4X4 is not acceptable. I even scheduled the repairs almost 2 weeks after the rear-ending of my truck to provide a good opportunity for it to be fixed faster at Caliber. I had to make phone calls to my insurance company to get the bent frame repaired at another business. This after I was told that it would take 5 months to get a new factory frame delivered to Caliber. The 30 day repair time considering the amount of damage was way too long. The insurance company covered the costs of the repairs, but I accrued more out of pocket cost because of the total days without my truck.
Everything was great except i didn't get call back when i requested information. I called two days in a row and i was told i would get a call with updates and the receptionist never called me back not even to let me know she didn't have information.
Thank you for fixing the damage from the accident and then some.
Very impressed with everyone there. Especially Reed. Very professional and did a good job with letting me know the progress of my car. Will difinetely go back there. Thank you
Great crew, great experience
Thanks for all the hard work you have put into my Elantra.
Everything was great!! Another awesome experience with you guys this is the third time I have worked with this company and I have zero complaints about any of them great job keep it up!!
Staff was very friendly and professional
Great hon Caliber Collision...kept me informed about my repairs and date of expected completion...also presented me with my car completely cleaned inside and out like I had a professional car wash...nice touch!!!
A giant thank you to Reed for once again taking great care to keep me in the loop and to your team for doing a great repair job!
Jessica did a great job and keeping me informed about the status of my Jeep repairs and i really enjoyed receiving the text messages with the updates about my Jeep.
They gave it back better than I expected!!!
Everything was great from start to finish thank you everybody
Everyone was very friendly and I was kept up to date on the progress of my car.
I felt well-informed throughout the entire repair process. All the staff was very professional and helpful. Highly recommended.
I appreciate the communication along the way on my car's progress. My car is not just a car to me :-)
Dear Caliber Collision team,
Thank you for making a bad day into a bright day, your staff was extremely professional especially the the front staff and particularly Jessica that was always updating me on the repair process!
Thank you so much for quickly getting my vehicle returned to looking even better than before...
I hope your entire team has a great thanksgiving and Christmas!
Great people. Super nice and very respectful. Jessica was amazing.
You guys did an excellent job on the repairs to my car for the second time the color match perfectly and you did it timely manner with a very friendly atmosphere I appreciate the constant contact and the updates God bless you all
Need better visitor parking. Wasn't sure where to park
Interior where sunglasses stored coming apart
Reed, Jessica, and the lady at the front (embarrassed that I never got her name) were all really helpful and quite friendly while being as professional as one would hope for. I hope to never need them again but, if I do, I'll definitely return to Caliber Temecula.
Caliber collision provided superior service. They kept me updated . The car was ready on time . I would highly recommend them .
Jessica and the front desk were great and kept me updated with the status of my vehicle.
Great job. Timely manner????????????????????????????????
There were a few delays but I do believe it was out of anyone's control. Otherwise the staff was as accommodating as possible.
Reed always inform me about the status of my car. He was very nice.
Very professional and kept me inform on the my vehicle. Very satisfy and will recommend to my friends to use for repairing their vehicle .
They are extremely dedicated to making sure your vehicle is taken care of right away. Reid assisted me at all times and he was extremely helpful and always kept in contact regarding the status of my car. I was very pleased with the service they provided!
Vehicle Make : Volkswagen
They were great! Texts updated me regularly & the service was flawless.
Caliber Collision was absolutely amazing and extremely patient. Thank you guys so much!
Great service, thank you!
I've dealt with a horror story of a repair before but this was the exact opposite. 10/10 in my book. Kind, timely, informative and overall just a great experience. It was also nice to be able to deal with the same person throughout the whole process. Reed, thank you for everything! I would never think of going anywhere else should I need repairs again.
Vehicle Make : Volkswagen
Jessie Glidden walked me through the entire process seamlessly and kept me updated daily on the progress of my VW repairs.
I give Caliber a 10! I would recommend my services ro friends and family.
I love you fixed my car looks new thanks so much.
I really liked that he kept me updated every step of the way. Even when there was delays he let me know immediately. Incredible customer service
Jessica and team were amazing. Kept me updated through every step of the process to repair my car. On a scale of 1-10 I would give them a 20
Overall process was handed nicely. Including arrangements for rental and updates on progress of repair. The repair itself was completed earlier than originally promised and looks fantastic.
From the beginning they were friendly and answered every questions I had.
Thank you to Reed for completely owning this entire process! He was an absolute pleasure to do business with!
I received a phone call my vehicle is done when I picked it up and turn signals dont work. The molding on the bottom front bumper is not completely snap then so I still have to take it back.
Their updating the progress of the repair was very nice. That saves a lot of worry & questions. They are friendly, cheerful, knowledgeable & helpful. We were pleased with their service. Thank you!????
Our overall experience has been amazing, everyone from start to finish deserve great praise . It started with Zach and he kept his promise to make sure our vehicle was taken care of the first time. We were updated on progress as repairs were made .. Thanks again for the finest service anyone could have delivered .
Brian & Michele Carr
Excellent service! Very pleased!
I am more than satisfied with the job performance done by the Caliber Collision Temecula Team. Reed Chapman was very professional and straight on
Outstanding customer service from Jessica, She made me feel like all was gonna be OK from the start, all the way to the finish of the job. Very Very happy with overall service I received
Communication is great. Love the text updates and the staff were absolutely amazing.
Always a pleasure doing business here. Thanks.
Your staff was so helpful and went out of their way to make sure I was put in the best situation
Jessica did a great job keeping me up to date on the repair process. Great that the job was completed ahead of schedule.
I need to bring my car back in there's a spot on my rear bumper.
i was very satisfied with the service provided by Caliber Collision.
Reed, the gentleman that assisted me was very helpful and consciouscious about rhe work done on my car.
The rest of the team was very professional and helpful and i would certainly recommend them to anyone.
i will also use tbeir services again, should the occasion arise.
Everyone was very nice.
Job done fast! Had a small issue and a drive by trip resolved that and again had a very friendly experience.
Thanks Caliber Temecula!
Zach Casale was a very friendly and professional employee
Jessica did a great job keeping me informed of progress. Delivered on tI'm and evendors a day early. Loved her humorous daily texts.
Very professional and prompt
I really appreciate the help I got from reed.. he really knew how to explain the process in a way that made me totally comfortable with a very uncomfortable situation.. thanks
Outstanding, professional staff made the entire experience effortless on my part. Thank you for being so good.
Wonderful customer service and support.
Where do we begin. Caliber Collision had our car for close to a month and a half. Due to every excuse regarding the lock ****, wrong parts, mechanics not showing up. Everyday they would say next day it's ready. We went over in our rental agreement because of delay of car being fixed. Very disappointed. Manager would say oh car will be ready by end of day. I will call you back and then never hear back from him. We won't be using Caliber collision ever again
She associate we dealt with was very professional and thorough. She could answer all of our questions. The repair was completed on time and looks great!
Wonderful work! Beyond excellent communication! Thank you so much!
Picked up car Thursday at 4.00 pm went home parked it. Got up to go to work in morning about 4.30 am got in car and no lights on front of viecle so could not drive to work so missed a days pay .took car back and guy was more concerned about a high rating on the survey.then Sundays went to grocery store opened trunk and everything looked ransacked spare tire cover off a d side panels too .totally not right.
Top to bottom pleased with the service. Zach provided exceptional updates throughout my process and I was more than happy with the final results. Sincerely... Thank you!
They we amazing and very friendly. They knew I needed the car at a certain day and time and made it happen.
Great communication and customer service! My service rep Jessica was top notch.
The car came out excellent, my son was very happy in getting his car back in awesome look
Loved the updates... happy that my car finished ahead of schedule
Vehicle Make : Volkswagen
On time delivery.
Great service finished job before they thought
Very professional and courteous
Great service!!! You guys do such a great job keeping us updated on our vehicle repairs and we really appreciated it!! The work on our vehicle look great!!
Zack was tremendous in keeping us up to date and informed of the repairs. Office staff was great also. I would recommend Caliper to all my friends.
Repairs were completed in a timely manner and car looks like new.
I couldnt have been more impressed with the staff. The lady handling my claim went above and beyond to hel get my car back to me asap since i commute 150 miles a day. She even came in on a saturday to ensure i would have my car for monday morning. 5/5 stars
Excellent and prompt service. Jessica was amazing and I loved the text message updates about my car. Thank you so much!
Great work on the vehicle. I plan on observing the work over a period of 3-5 years.
Excellent service from the front desk girl to the estimator to the final inspection. Absolute world class service unlike the The Caliber in Murrieta. I will bring my cars here to Caliber Temecula from no on and I will recommend my customers and employees to do the same. Very professional staff.
Outstanding service! True pros! Thanks.
The staff was very professional... polite from the moment I walked into the door the warm welcome I received was awesome..they kept me up to date date on the progress of my car via email and phone and was right on time with the date of completion of my car.
Zach and Kat, as well as Miranda were terrific. Although there were issues with my insurance company, they were able to address these issues to complete the repairs on time and with great quality. I am very particular about my car and they did a great job! They're all very friendly and make the process as easy as possible. I would highly recommend them to anyone whose vehicle requires bodywork.
Absolutely love that guys are awesome everything was repaired on time treating me extremely well two thumbs up
Excellent service from start to finish.
Your staff is so knowledgeable, ca ring and informative
My insurance company is shady and very unhelpful
And your staff stepped in and tried to help
They went beyond what they needed to do
My car is perfext and they updated me constantly
I use my car for my job as a hospice nurse and they returned it to me as fast as possible despite my horrible insurance company who did not help at all
Your customer service is 10 star
And I would bring all of my vehicle back there again if needed
The lady who handled my claim was execplational and her supervisor came and supported her
Nice company and a welcome business to the IE
I was thrilled to have daily and sometimes more than once a day updates on the status of vehicle and the professional service representative make sure the repairs were going to be done on time.
Car came back on time and very clean. Loved being kept in the loop whole getting it fixed
Very satisfied from start to finish. Zach was very felpful through the process. The enter office personnel were all very professional and helpful!!
Would recommend service to future clients.
After the accident, Caliber took care of the inspection, the repairs and contacting my insurance.
Vehicle Make : Volkswagen
I was so impressed with the quality of care I received. I was kept informed about the progress of my vehicle's repair. I would highly recommend this company to anyone that I know that needs this type of service.
The overall experience was outstanding... their customer service is excellent.... the work done on my car exceeded my expectations
I was very impressed with the quality of the work, the timeliness of repairs and the excellent communication I received. Thank you
It was the best experience I ever had with an auto body repair shop. Zack''s customer service skills were excellent. In my humble opinion he is an asset to your organization. I will highly recommend Caliber.
Dave did a great job of keeping me informed on the statice of my car and I really appreciated it. I was very satisfied with the job they did on my car.
I would definitely recommend Caliber Collision. Customer service was excellent and the repairs were professionally done.
Happy with your customer service
There were two long scratches on the left door (opposite side of where repair was made) that were not there when the car was dropped off. I brought this to the attention of the staff and Zach, who did the acceptance this morning, confirmed that the scratches had not been there. He called a gentleman over who then buffed the scratches out to my satisfaction. Thank you.
Very attentive! Very pleasant concerned folks!! I liked them alot!
Amazing customer service. Kept me up to date almost daily on how my car was coming along.
Zach is the BEST!! Excellent communication, always called my husband and I with updates on our vehicle. Even in a bind, Zach went above and beyond and got us into a rental car to alleviate any hassle of not having a second vehicle. He was prompt and on top of things with the insurance company, which was a major help keeping the process moving along. If we ever need a car repaired in the future, we would come back to Calliber Collision and request Zach.
They where super great! Thank you!
Always professional, knowledgeable, and helpful.
Great job, always kept me informed regarding progress :)
Great overall experience. Loved the automated updates which allowed me to keep a timely schedule.
The after front bumper needs it doesn't lineup so they are in the process of getting me a new bumper and we're going to reinstall that so we haven't completed the progress so that's why couldn't answer yes I have to get that first thank you
Right headlight and turn signal do not work, alarm is not set or working and the wrong decal was put on the front of the hood????.
Staff are friendly and Communication was great during the procedure. Have not had the car inspected yet by my Mechanic so other than the visual things I see wrong I can not complete overall survey.
I want to thank Albert for always keeping in contact and providing me update on the status of repairs. Also I'd like to thank everybody there for their hospitality and providing me a great price as I was paying out-of-pocket.
Albert Magos was very professional and made my enjoyable
Professional, friendly and efficient.
Vehicle Make : Land Rover
Zack helped me out and he was absolutely amazing and beyond helpful. He called me with updates and kept me in the loop about everything that was happening to my car (including any price changes) I would definitely recommend this shop to and and all of my friends and family.
Just simply awesome service
Great service. Great price. Great people. Just perfect.
Great service & very friendly staff!!
I was called to pick up my vehicle but when I got there;did a quick check of the damages that were to be repaired found that it was never added to the work order. Jessica, made the correction, even got a rental to get back home and delivered my vehicle to my home the next day. Over all everything came out great.
Poor workmanship all around
A wonderful experience considering the circumstances. Kat and Zach went above and beyond to take care of me and my car. Much better than expected customer service experience.
I have two brothers in the collision repair and automotive paint and restoration industry - and I would recommend Caliber Collision to THEM. Outstanding in every regard.
Thank you very much for all the help and advise you gave us about our car repair.
The job was timely, staff was great and worked with me on everything I asked. Paint match looks great
Yes totally very happy with our experience
I would recommend Caliber to all of my friends
I like the fact of the weekly and daily updates and the friendly environment and customer satisfaction. And I like the fact that they took the time out to wash my dirty vechile.
Great service. Awesome work!
Vehicle Make : Volkswagen
Kat was wonderful to work with throughout our experience with Caliber, extremely professsional and timely.
Thanks for great repair and extra help!
I was satisfied with the work and service I received.Thank you...DC
I was immensely impressed with the work done at Caliber. The service and quality of work was above and beyond that of any repair shop I have ever worked with. Unexpected situations were handled with an unbelievable amount of professionalism and I will definitely be returning. My Subaru Thanks you, and so do I!
Outstanding service from start to finish. Kat at the office was so helpful & communicated with me about everything. Will use them from now on & give a great review to USAA
Hood and number don't seem to be aligned properly, will have to return to get it fixed.