Susan was awesome! I had a few things come up and couldn’t drop off when exlected and she was kind and understanding. Truly appreciated. Have been coming to rochester jeep for almost 20 years (more buying than collision) and plan on continuing!
Thank you very much. Great experience.
Trish did a great job. On top of it all the way through!
The job was done on time, and the people were very professional.
We did have some confusion with our repairs being put on hold with the Insurance company. The person that we dealt with in the Body shop did not relay that information in a timely manner. Your Body shop ended up working on the car when it actually should have been on hold through our Insurance company. The hold was for a verbal confirmation from myself (policy change with AAA), had it been for other reasons we may have had an issue with payment.
My car was at the body shop for 5 days. When I picked it up, I noticed one of the major repairs wasn't completed - the replaced driver mirror was very loose. I had to take it back for this repair. Also, a steering wheel button to initiate a telephone call was broken during the repair but the person that helped me essentially called me a liar and said this button could not have been impacted by the repair. I am 100% certain the button worked prior to dropping off my Jeep for repairs.
The body work looks great but the car was filthy when I picked it up. Thick dust on the exterior and dusty boot prints on both the driver side and passenger side rugs. There is also a weird film on the windshield which I will try to remove at a car wash but will bring the car back if it does not come off.
Fast, Friendly, Finest workmanship
Convenience w/rental car available at site
the service manager I dealt with was professional and very helpful. The repair look beautiful and was finished well before I expected it to be done. All in all, a very pleasant experience in a difficult situation.
Everyone in the service dept and body shop were great and kept me informed as to status of my car. You have the best customer relations
Thank you for having the vehicle finished sooner than estimated. Thanks for fixing the broken mirror,
Staff was very helpful when I returned to correct with a couple of. Issues.
Both items were resolved very quickly.
The service & associates were great. Just one small issue, the repair took longer than expected. I think it was due to not being able to get the part and I had to pay an additional 2 day car rental. Other than that, the experience was great. Thank you,
Great service. I really appreciate Sue'd knowledge and expertise. She explained everything that was going to be done and kept me updated. My car was finished on time and looked terrific.
Accurate, efficient and good communications.
Thank you for doing an excellent and fast job my car
Great tracking of work, quick responses, friendly , worth coming