The car was not fully fixed after 11 days. I expressed my dissatisfaction to the "estimator" and he said he would correct the issue. He felt there had been a miscommunication , but one of the five panels on the car was not repaired. I am concerned that he will attempt to charge my insurance company for his mistake. I would like a call from Dean Martin within the next 3 business days.
I have brought two vehicles to CS Auto Body in the past 3 months and have been extremely satisfied with both experiences!!
Fast and clean. Will recommend and use again.
Vehicle Make : Land Rover
You folks always do a fantastic job!
The car looks beautiful! Thank you for excellent work.
A+, kept me informed and repair process was made very smooth
Keep up the good work and maby try some more advertising because I have never heard of your business and you guys do good work you should promote yourselves more.
Our experience with your employees is always very professional, efficient, and totally responsive to our needs.
Looks new again, thanks to all who did this great job.
This place is truly remarkable. They give you regular unsolicited updates; they deliver on time as promised; and the workmanship is first class. I swear the whole time I dealt with them I thought they must think I'm some kinda VIP. Hope I don't need them again but I certainly would return.
You. Did. A very good job thank you
Excellent excellent excellent service and work!!!!
I think you guys did a great job on repairing my car. I'm glad I had Cave Spring Auto Body to fix my car for my first accident.
Great as usual. Only comment would be if not sure of finish time by say 3:30pm on Friday then make decision to move ready day to Monday. It works better to plan around that way.
Fast & excellent service!
We really appreciated the timely texts to keep us informed of the progress on our car. Everyone was efficient, courteous and professional during our encounters. We would highly recommend your shop to others! Happy Holidays!!
Thanks for such a great job in such a timely manner
Beautiful job ... Excellent customer service!
Very professional and courteous. Communications and notifications were excellent. Thank you. Carl Rydell
Professional team with excellent communication throughout the entire process. A service.
Thank you for a job well done. I appreciated the communication and the updates. Thank you again
The vehicle was ready one day sooner than anticipated - nice!
Great job great people wonderful workplace love it
Everything was handled very quickly and professionally, and my car was even cleaned out too.. Which sadly it needed! :) Thank you Cave Spring Auto Body!
Job well done. My car looks wonderful!
The car was finished two days early and and been inspected prior to my arrival. Job well done
Most appreciated the professional way in which my appraisal was done; the timely updates related to the progress of repairs; and the ultimate outcome - my vehicle looks great! I also informed USSA of my cplete satisfaction!
Thanks to Mr. ****Franks and the rest of your staff for keeping me informed on this truck. All the calls from ****were much appreciated. Fun folks and professional.
William **** CPT. Ret
We are very impressed with your fast and courteous service. The daily status updates are great. We will most definitely refer your business!
Great job on the car. I liked being updated weekly via phone call.
Excellent work! Great customer service and my car was fixed in 3-4 days instead of 10. Awesome turnaround time!
The work was done in good time & the repairs look excellent. Thanks for cleaning my car I did not expect that. That was a nice touch. If I ever need this type of service again I will surely come back to you. Well done!
About the seventh time I've used them. Always completely satisfied, otherwise I wouldn't keep going back.
I had a great experience from excellent customer service to excellent car repair
Three issues occurred:most critical is passenger back door lock would not function. Customer request for additional work, not covered by insurance was not performed. Lastly, gasket was not properly placed on passenger door.
Perfect service and bodywork!
Excellent repair job on my vehicle. Excellent customer service. Excellent with keeping you up to date about your vehicle repair work.
Vehicle Make : Volkswagen
Very fast service! Exceeded my expectations! Thank you.
Vehicle Make : Volkswagen
Cave spring always does an excellent job with repairs, and my car always looks clean after picking it up. The best work I've seen.
Some work was not done. There are imperfections in the paint. There is shop dust all over the inside of the car. There was a bolt and screw leftover in the back of the car.
It appears that there was no quality control
Very accommodating, very much liked the daily updates. Felt quite comfortable with my car there.
Vehicle Make : Mini Cooper
I sent an email on response to an update asking if the lights would be adjusted. They wee but I did not have an email response. Every one was friendly.
I really appreciate how fast the service was. Thanks!
2nd time using CSAB via USAA for damage repair and both occasions surpassed our expectations! Thank you.