Prompt, convenient service. Smooth coordination between USAA and shop. Overall great experience.
Love the updates, great work. Fast delivery, and you take care of the rental, right there.
I called to set my appointment up to get my bumper fixed. The receptionist gave me an available time 2 days away. I explained that I was going out of town the weekend following the date she gave me. She advised me that, although my car would most likely be done before we were to leave, to wait until after our trip to book an appointment so I didn't have to stress before a trip. Loved that!! She said she had an available Monday appointment after my trip and could book me for that, but if I wanted a day to unwind from traveling that she had an early appointment Tuesday morning. I took the Tuesday morning appointment because who doesn't need to unwind after a trip?
I received updates through texts on the status of my car, followed by a phone call just in case. The man that called me was awesome, didn't make false promises, was very straight forward and knew exactly what was being done to my car even as I was talking to him.
My car was done a day earlier than predicted.
The receptionist even offered to put my key back on my ring for me.
My car was washed, vacuumed out and wiped down when I got into it.
Basically? I loved this place! Customer service these days is usually a 3 out of 10 in my book, but this place took it way beyond a 10! It's so appreciated!!
Above and beyond! Thank you Chris and Jared!
I am very pleased. The process from start to finish was very seamless and staff were very professional.
Except!!! Will continue to use you
very professional and courteous
Great service and quick turnaround. Thanks
The repair went great. Randy was great and kept me informed throughout the whole process. And it was done before scheduled. Everyone was friendly and helpful. I would definitely recommend your services.
John Harris did an awesome job on my Lexus and I will definitely use them again and will refer my friends and family to them whenever they need a body shop. Love their work on my car
I like that you kept me informed by e-mail
The job was done faster than they anticipated, and I received my Jeep cleaner (inside and out) than I dropped it off! Everyone I spoke with was kind and courteous and more than understanding when I would call to check on the progress.
Friendly and efficient staff!
Great job and great customer service. Thanks!
Fabulous service thank you for covering all areas
Kept me updated with repair progress and completed the work 4 days before the estimated complete time. I will definitely recommend this shop to anyone needing repairs. Thanks for the job well done.
Very pleased. Car looks great. Staff was courteous and professional. I am also impressed with the efficiency of the repair.
Excellent job!!! Very well pleased with the service and courtesy received. We definitely would recommend your shop to ANYONE in need of car repairs. Thank you, again!!!
Quick, friendly and fabulous!
Great job, thank you for the constant updates. My car looks as good as new!
Price was slower than a competitor, people very friendly and repair is wonderful.. thank you!
Great work! I like the text message updates! You even finished early which was great!
I liked your alerts and repair status
Good communication about where the car was and anybdelay was explained. Small drip in the paint and it was fixed while I waited. Job well done.
This is Linda, Al's wife. Our car looks brand new and we greatly appreciate the care your team took in making that happen. We are also very grateful that you delivered it to our home since it is our only vehicle.
Everything about having a damaged car refurbished is stressful, but you folks were pleasant from day one, making a difficult situation more tolerable, even for folks our age. Thanks very much!
Good enough of bring another car to you next week.
It felt like I was driving off the car lot with that new car smell! They did a really good job on fixing my car!
I don't even want to be contacted. Fluids were low when I left the lot to the point where I had to pick up oil ten minutes down the road. Repairs were done well but the small things went unnoticed. Not a big issue but incredibly bothersome
Great customer service, excellent work. Finished the work ahead of schedule.
The car looks amazing and everything seems to be fixed perfect. There was a miscommunication about when it was going to be completed but the staff made sure we were taken care of. We can not be happier with our experience!
Great job! Couldn't ask for better service. Wouldn't go anywhere else.
All staff members were nice and helpful
Will recommend them to everyone
It was seem less..best experience I have had. All the staff I dealt with were easy to work with. Great staff and company
Vehicle Make : Volkswagen
customer service was A, And thanks to Randy Gay,
Car looks like it was never hit. It was very clean Looks great
So far so good.
I will of course be monitoring the area for long range satisfaction. Everyone was professional
Everyone at the shop is wonderful and helpful. No question is considered silly or a bother. They understand that the body shop experience is usually a new experience for their customers and make every part of the process as pleasant as possible.
This was the best body shop experience I have ever had. My car looks great, and it was ready in record time. I couldn't be happier.
Michelle was highly professional and made me feel very special. They kept me informed of the progress of the repairs on my vehicle. Randy called to enlighten me that the repairs maybe completed ahead of schedule. All were great and received vehicle back in a timely manner.
Work was done ahead time. Our paint color is black cherry pearl and the paint watched it perfectly.
Great service, great turn around. I had two cars in the shop this week, one at Kendrick and one with jh. You guys are head and shoulders above them in customer service and support. You have my business from now on. Thank you!
Everything was great! Very efficient with the estimate and then delivered a timely, great repair!
The whole experience at your shop was great. Thank you for doing a great job and providing wonderful service.
My car was not in that bad of condition but when I got my car back, my car looked totally brand new
Missing fender trim & fog lights not align. I take pride in my car & for this to not be checked is very unsatisfactory.
Friendly and professional
Thanks for squeezing me in with a tight timeline, and for honest appraisal before the repairs. Will definitely recommend John Harris to others.
Awesome businedd. Would recommend you guys to anyone. They took very good care of my car. Made her brand new again.
Great customer service and quality product
Excellent staff to deal with
They were very friendly and fixed the car right and they were fast
My trunk is not opening...
We liked the text messages. Thx for keeping us updated
Thank you for doing an excellent job fixing my car. I am also pleased that it was done so quickly.
They scored a 10 with me, the satisfaction and concern for the customer was their main priority.
Definitely would recommend them.
Overall the final outcome was awesome. Everybody had been doing what's easy for the costumer and that's highly appreciated
Very fast service, great quality of work.
The communication was both entertaining and informative-i.e. your car is happy here. My car was completed well ahead of schedule. The staff was professional,friendly and helpful! My husband and I would highly recommend your establishment without reservation. Thanks!:)
Vehicle Make : Volkswagen
The team at John Harris made us feel like we were their most important customer. The text updates are awesome.
I appreciate the work done by JHBS Evans as well as the hospitality given by the staff. Complete professionals.
Friendly,Fast and the work is excellent
Super impressed with the whole experience!!
Fast and friendly service with efficent processing and nice work. Also, kept fully informed of how the repairs were progressing.
Vehicle Make : Mini Cooper
I appreciate all the help.
JHbS was very helpful and efficient! The repair looks perfect and they finished ahead of time!
I was very satisfied with the repair. The customer service was great and thank you.
As for the Enterprise rental car service was awful. They took way too long. It should took 4 hours to get a rental.
Had to take the car back, paint job was drippy, and the bumper did not realign properly. JH has taken the car back into the shop to readdress the issues. I will be happy to discuss level of satisfaction after the second time around is complete. But, as of now I am squarely disappointed; especially after hearing such glowing reviews.
Great job, professional services. Completely happy with the work done on my car.
Awesome stuff guy and gals. Super impressed!
Professional and caring! Gave wonderful insight to how to handle the process of insurance
Was under the impression the front window would be fixed since my insurance company talked with you to set it up.
Staff was great. They even drove me to get a rental car when I first dropped off my car for work.
Coming in tomorrow morning to resolve the problem
Very quick repairs and kept me informed
Outstanding work a Job Well done.
Your shop made sure things were done correctly.
Great customer service from start to finish. Excellent repair work. I would recommend to anyone
There seemed to be miscommunication between front desk workers. When receiving my estimate I was told by one my car would be ready in a day and a half. However when I called on that second day, I was told by a second lady they were not allowed to tell us when the car would be ready at drop off. Additionally, when I dropped my car off, no folder had been made for my car. They found me in the system scheduled for that day but someone had not put the paperwork together. The explanation was one person was making appointments and should not be. Sounds like there's confusion. The garage ended up fixing the issue and had my car ready on the third day but there are some issues that need to be addressed.
The receptionist is great, very helpful. Happy with the work and in such a fast timeframe. Will not take my lexus anywhere else.
Thank you for making my car look new again. The body work and paint look great. The staff was very friendly and knowledgeable.
They performed an outstanding job!
I really appreciate the efficiency and quality that JHBS was able to perform in getting my Chrysler 300 back to me. They did an excellent job and we're helpful in every aspect from getting me a rental to picking up my car. Very professional and great friendly service. A special thanks to Randy for getting my car back to me ahead of schedule and getting everything fixed right the first time. Thanks everyone at JHBS!
Don't change a thing! Superior service in record time! Will definitely recommend your auto body shop to friends & family.
You all did a great job and I'm pleased with my truck
Awesome service from JHBS, daily updates via text kept me informed about the status of my vehicle. Quality of work has my vehicle looking brand new, as well as the attention to detail.
Your team is terrific. They are very professional and I appreciate the updates on the work done to my car. The work was done quickly and my car looks great. Thank you
What a great team to work with! Your customer service and constant lines of communication will bring me back again should I need such services. The repair work is unblemished! It's so refreshing to know the customer really comes first. I will happily refer my family and friends to JHBS!
Vehicle Make : Mini Cooper
I chose this body shop because of other reviews that I had seen previously. Unfortunately, I did not receive the same experience. I never received any phone calls on updates regarding my car. I always had to call in and they also seemed annoyed when I called to ask. My car was not ready when they said it would be and I never received a call telling me so. When I went to pick up my car, I waited 10 minutes just to be seen. Received no greeting or detail on what went on with my car. My keys were just given to me. I go take a look at my car and it was dirty both inside and out.
Very please with service and time to repair. Thanks!
Everybody was very nice and welcoming. They alsoffer asked of we wanted something to drink. There the best place to visit when you need a repair on your car. They fixed my tail light in less than 30 minutes.
I was completely satisfied with the treatment that they did on my car
This work was done very quickly and repaired with parts rather than purchasing a complete assembly on the defective unit needing repair.
Very friendly, car was done three days ahead of the date. Our Toyta looked brand new! We will tell everyone about this body shop.
Amazing job guys.. The overall atmosphere of JBHS was impeccable!!
Clean, professional and honest. The best in Augusta!
See the Yelp comment I wrote 2/22/16 ( it's on the Lexington location).
Loved the use of technology for daily updates with pictures! The communication could not have been better. Thanks!
Very professional organization.I trust them explicitly.
JHBS FIXED MY CAR VERY QUICKLY AND DONE A GREAT JOB!! THEY KEPT ME INFORMED ON THE STATUS OF THE WORK, THEIR STAFF IS AWESOME! I WOULD HIGHLY RECOMMEND JHBS OVER ANY PAINT AND BODY SHOP IN THE CSRA!
We are extremely happy with the repairs, we are only slightly disappointed on the timeline. We were told it "might" be done one day, it wasn't, which is fine, but after happening two more times, it was a bit frustrating. Other than that slight annoyance, we were completely happy. Under sell, over deliver. I would have rather been told that the repair would take a week and it only take 4 days.
You guys did an awesome job. You were very professional, our car was finished in a timely manner, and you also helped with our insurance company and saved us a 500 deductible. I hope we never have to get a car repaired again but if so, you will be our first choice.
Everything simply wonderful n I would highly recommend this shop anyone
Loved the email pictures to keep me updated.
Excellent customer service. very informative of the status of your vehicle. Best of all fast and great service!
You guys are great with updating people!
Great work, that completed way ahead of schedule. Very professional staff, who kept me constantly informed of my vehicle's status. Will recommend to anyone and everyone I know who needs body work.
I was very impressed with the quality and service of the repair. I especially liked the email updates with photos of the progress made throughout the repair. Thanks for a job well done.
Great service. Job was done quickly and the repair was done very professionally. Will use again
Fast, friendly, and quality service!
Car looks good. Good customer service.
Thank you for the excellent job you did repairing my car!
Excellent service and step by step updates. I was well informed about the progress of my vehicle. Enjoyed this experience. Would recommend to all my friends and family.
Excellent service. Will definitely recommend to all I know needing body work.
Jarred and the team were AMAZING. The customer service and the expediency of getting the car fixed was fantastic. Thank you for making this process simple, quick, and painless.
Appreciated the weekly updates and phone calls from your staff
Just a few things: the passenger side windows were open when I picked up my car & the inside of the windshield was fogged up. Body work looks great.
Thanks a million u guys are awesome.
Great job and fixed fast. Thanks.
I must admit we are always skeptical of autobody repair facilities given our unpleasant experiences with other shops we have used in the past. The entire process with JHBS was flawless. More importantly the timely completed work to our vehicle was excellent. As was affordable. Thank you all involved in this otherwise stressful event in making sure we were well informed worry free. Gratitude to all. Greg&Heidi Jenkins
Everything was Awesome! My Acura was repaired quickly! I would not take my car elsewhere! I have been to others and was not satisfied. Thanks to a kind competent team!
Excellent service. Friendly office personnel. Timely repair. A wonderful finished preduct from the repair shop. A Merry Christmas to All.
I was so upset about this accident! JHBS made the experience great and not that I want to be in another accident but I would trust them blindly if the a similar situation was to take place in the future! Definitely will recommend
JHBS is extremely professional and kept me updated every step of the way regarding my vehicle. I love the text updates sent to me and their work even comes with a lifetime warranty! My car was even completed beforef the projected completion date. I would come back to them and recommend them to anyone!
Great job on the repair both esthetically as well as completing it in a timely manner
The service, work done on my car, the communication, and timeliness of completion were outstanding! I highly recommend this company!
Very very pleased with service!! Will recommend your company highly & often! Thank you
I have not had this level of customer service in a very long time. I would recommend John Harris body shop to anyone. Great front desk service, very knowledgeable about what the guys do in the shop, very resonable pricing for non- insurance claim, you can see progress on your vehicle with the daily photo updates online, and in the end the guys in the shop do outstanding work and they make sure you are happy. Thank you for making my repair experience easy.
Everyone was professional and very nice. I love the work that was done to my car. It was done in a timely manner. Thanks for a great job... I will be recommending everyone to John Harris.
The professionalism is wonderful and they know how to keep me informed with my vehicle being repaired. I know who I can go to anytime my car as an issue. I even recommend their facility to anyone who need only a quick paint or fix.
Thank you for your service. I was completely satisfied
Just remember to call when completed or on completion date
I appreciated all the feedback and how nice at Jared was. At no point did I feel confused or not know what was happening. very happy.
Coming in ahead of schedule is huge! Thank you again.
This is the first day Would like to observe. However car looks fantastic and drives great. Wished they cleaned other headlight for symmetry. Would highly recommend Great job ????????
My experience was wonderful from my first contact to my last. I have been telling friends and family all about it. ***** Lisa S
I appreciate your ahead of schedule promised and expedient services. Additionally, the daily updates were comforting on the progressive updates during the repairs. Once again thank you for a great job!
My experience with JHBS, Evans was of great satisfaction.
The courtesy and quick completion was excellent. I'm very satisfied with the job done to my vehicle. I feel that I can trust JHBS with my vehicle again should I need their professional services
Great job! Looks like a new car!! Thanks!!
Everyone was awesome from beginning til the end! My family and I were made to feel at home and was very well respected as well as given information to make our time without our vehicle a much better experience! Thanks everyone, my family was Blessed to find you!
Jared was great. Car looks great. Was delivered on time.
One question, is it possible to get a touch up bottle? I'm assuming it's to late but thought I would ask. Thanks for the fine service.
I was very pleased with JHBS and the timely manner in which they repaired my car! The staff was very friendly and helpful!! Great job JHBS!!!
Awesome experience! I will recommend JHBS to everyone. My car looks great! They kept me up to date daily with texts and gave me the ability to look online at the progress on my car. Jared was pleasant every time I talked to him! They "exceeded" my expectations!
Absolutely the best autobody shop I've ever had the pleasure of dealing with!
Quality of work is very good and staff is helpful and willing to address customers needs. Only suggestion is to have someone do a final inspection to verify all disconnected/replaced parts are completely installed prior to notifying customer that the work is complete.
I was very pleased by the professional, courteous and personable treatment I received from Jonathon, Jared and Randy. Each made me feel as though they cared about me personally and not just as another customer they had to deal with. The actual body work itself was all that I hoped it would be. Thanks for a job very well done,
Great service and nice people
Great job guys!!! Outstanding service. I will totally recommend you to all my friends.
Fantastic experience, would definitely recommend to other people!
Excellent communication throughout the process. Job completed as promised.
Very friendly, professional and speedy.
Nice job and ready early.
Very please with the work completed on my Kia Forte. Will ALWAYS bring my car here for any repair work!
Work was done quickly (much sooner than expected) and car looks great. Would highly recommend to anyone needing body work. Wish you did car repairs too.
I was treated in a respectful, professional, friendly & confident manner. This is a different caliber body shop. You have a top notch customer service technologically. My price was lower than I would've expected & I will refer everyone in need to your business.
Thank you, Durinda O
Yes keep on doing what you do. You guys are awesome.
This was my first time using JHBS. The experience was totally professional from start to finish. Jonathan led me through the whole process from setting up my appointment to picking up my car. Which by the way was ready in 8 hours and the job was outstanding. I was clearly impressed with Jonathan. He was very knowledgeable and I was comfortable with what he was telling me about my vehicle. I was so satisfied with JHBS that I suggested them to the young lady I had the accident with. Go figure????. Thanks JHBS for making a stressful situation a stress free one
Extremely fast turnaround. Car was cleaned after repairs. Friendly and professional management.
You have it perfected!
I chose your shop because of your TV ad. I am very pleased that you delivered what your ad said that you would. Very professional people and I like that. Thanks for the great work and great service.
Both my wife(her car) and I were completely satisfied.
From start to finish our experience went smoothly and the
work was done efficiently and to date very
satisfactorily. We were very impressed with
Jonathan at the front desk and his communication
with us through out the process.
Jonathon is a consummate professional. I was very impressed by the costumer service at JHBS. The quality of repair work far exceeded my expectations. Thanks!
Great service and finished my car faster than expected.
Would recommend you to our friends and family. Thank you.
Excellent work and customer service!
JH was very through and professional in their process. They continually texted me on the progress on the repair of my vehicle. They beat their time of estimated finish. Great job and I recommended them to State Farm for other customers.
They went above and beyond with customer service and kept me up to date on my vehicle.
Friendly, quick, and thorough-I will be back there if the need arises!
i have never had such great service anywhere i have been a customer .
You made it so easy! Thanks again!
I can't believe how you handled evrrything for me. I didnt have to do anything except bring my car, pick up a rental and then come back to get mine. You did a great job on repairs. Very pleased with your service!
Job was done quickly. Very pleased with final results.
Awesome customer service and extremely prompt service. Our car looks great. Thank you again.
I hope my truck never gets damaged again but if it does I'm not taking it anywhere else!
The left front tire is not at the same angle as the right front when both tires are straight.
I really appreciated being kept informed throughout the entire repair process on my vehicle. Everyone I talked to was very courteous and professional. Thanks to all of you for a great job.
Extremely happy with my service!!
Absolutely amazing experience working with JHBS. I would recommend to anybody. They were polite, courteous and ahead of schedule. You don't see that kind of service anymore. If they keep up the good work, they will certainly make a name for themselves. I've already recommended JHBS to a few people. I have nothing but compliments.
Great professional customer service
Vehicle Make : Volkswagen
My wife said you guys did an amazing job. I'm currently on mission in another state and my wife had to take care of the car her self. She said you guys were completely amazing and that you'll have her service any other time.
It was not actually ready, and I had to rearrange a lot of things and inconvenience others. How do you forget to get the alignment done on a car??