Have had the car back for a few days so far and everything appears immaculate - very happy with the outcome and the frequent text updates.
I absolutley lovw rhe service [ recieved. The customer service was outstanding. The shop was nice open and clean. They handled my rental car for me. I will definitely refer anyone I know to the Service King in Castle Rock!!!!
Job well done! And finished early.
You guys were amazing! I never felt "left in the dark". And furthermore you completed it before the projected date, which saved me time on my rental. While I agree with Stan's parting comment , I hope we never meet again, LOL, you made a difficult situation a lot easier. Thank you very much I would absolutely recommend you.
Justin was very professional and your team did a great job.
Kurt did a great job keeping me informed of where my car was in the repair process. I liked receiving text messages to keep me informed. I also sincerely appreciated that it was finished before the quoted time! Thank you!
My only suggestion would be for Justin to not give such quick answers and to slow down a bit.
Great experience overall and we will use you again if needed.
Very nice staff. Quick repair and a job well done. Thank you!
The repair was completed on time. The car was detailed and upon completion I asked about a small paint chip I had noted unrelated to the repair. Our service advisor touched the area up for me . I really appreciated his willingness not only to look at the chip mark but then to take it upon himself to touch it up for me. Great experience. Thx
Justin at the Castle Rock location was timely. He also kept me updated every step of the process. Not only did the repair look great, but he was very friendly and informative. Would definitely recommend to anyone.
Outstanding people at this location. I would highly recommend your services
Great service and work. Couldn't be happier with the entire process.
It was great to get my vehicle back faster than estimated. It was also a pleasant surprise to get it back so clean. Thank you!
The service was excellent, a solid 10! Kurt, Jessica and the skilled repair staff deserve the credit. Thank you. Kind regards, Greg M
Service was completed on time and the updates via text were great.
I was kept in the loop, work was done earlier then planned
Very friendly, and kept we informed continually. I appreciate the professionalism.
Vehicle Make : Mini Cooper
Great to work with and communicated well. Thanks!
Outstanding repair experience!! Thank you for being there for us when we need help getting our vehicles back to where they were.
Great service friendly. Answers all questions. Excellent
Staff was very friendly. Communication from Stan was great. I really appreciated his txt updates. My car was done early and was returned to me extremely clean!
Excellent workmanship. I was absolutely impressed with the professionalism. Very happy with the results.
Justin went above and beyond to ensure our satisfaction! Thank you!
I appreciated updates that I received from Stan on the status of my vehicle. Heather did a thorough job on covering the after care for my vehicle. And before leaving with my vehicle Jeff did a final inspection to ensure the vehicle meet my expectations.
Looks like a good job was done, faster than expected
They finished my car a week early! It looked like a band new car! They also kept me updated via text and Justin calling. I appreciate such a great experience getting my vehicle fixed! Thank you guys!!
A 3 day repair took 2.5 weeks and the drivers side of the bumper isn't aligned properly.
Kurt Ramsey was awesome! The best professional service ever '
Professional, respectful, honest men and women to work with from the time I dropped of my car to the time I picked it up . The text messages made me feel like my car was actually being worked on. Best personal professional experience I have experience in collision repair.
Thank you so much
Love the frequent status updates
Kurt Ramsey Was so helpful and we really appreciate his professionalism. Service King was the right choice for our repair work.
Very professional and accommodating to my tight schedule. Work done was top notch.
Kurt Ramsey was very helpful and professional. He kept me informed and gained my trust from the beginning. Service King will forever have my business.
Quickly done! And job well done!
Greg was great to deal with! Thank you!
Kurt was very professional and always kept me updated on the progress of the car. It was a very smooth process and the work looks great.
Nice work, I'd encourage Stan to show a littlemore enthusiasm in his customer service though. Thanks and Merry Christmas.
Car is as good as new, and complete a week ahead of schedule!
The repairs look good, customer service kept me informed and I would bring my car back anytime it might need bodywork done!
Gary was awesome! He helped us keep our cost low since we were paying out of pocket for repairs. Updates were sent over the week and everything turned out wonderful!
Stan was great! Thank you
Everything was completed on time great experience
Kurt was awesome! Great customer service. My car was done on time and it looks great.
Very professional...work completed on schedule...
Wonderful service, wonderful work, great staff
The employee that checked me out Saturday did great job. was working almost alone, cleaned truck, installed stickers and got us out the door. Good job.
Gary was extremely helpful through the entire process and courteous. We will recommend service king.
Nice people, but my car smells like something burned after i drive it for a short time, and still has a dent. I will be back at the shop for sure.
Excellent friendly service, with a job well done
Everyone there was great!!!!!!
Such wonderful people personalities, make you feel like they have known you for years.
Awesome that they kept in touch with your car rental company, I didn't have to lift a finger.
The only improvement would be in detail department. With all the wonderful service the car could of been cleaned out better.
I would recommend Service King in Castle Rock, CO to everyone!!!!
Kurt Ian amazing! I highly recommend service king of castle rock!
I was very impressed with the service and quality of repairs we received. We were given an accurate estimate, a reasonable time frame and Service King even helped us coordinate the rental car with Enterprise. I won't have my cars worked on by anyone else and would highly recommend Service King to family and friends.
I had the privilege of working with Kurt after I was in an accident. He did a great job putting my mind at ease and explaining the entire process. Kurt gave me an update on a regular basis, so I knew when to expect my car and was willing to answer any of my questions.
While my car was under repair, my husband's car was unfortunately totaled. Kurt was caring about not only us as drivers, but also our household. Thank you for making the last month bearable and for making our experience so great! My car looks better than ever and drives wonderfully!
Great updates and friendly people.
Thank you so very much for a very satisfying experience
Your customer service was superior! Thank you!
Lots of extraneous circumstances with interlock on my car.
They worked really hard to get it back to me since I could not rent a car in the meantime.
Justin was extremely communicative and kept us up to date on all aspects of the process. He is an exceptional repairman and we are extremely satisfied with the results
You guys were great. Thank you Justin!
Justin rules. He's an asset to your firm.
Vehicle Make : Range Rover
Great job and Justin was great
My engine light came on within one hour of the completed repair. I have to take it to the Chevy dealership to have it evaluated
Vehicle Make : Volkswagen
I appreciated being updated on the status of our car and when the service would be completed. They were very customer oriented and I appreciate that! Very much, very friendly and nice. Thank you so much!
Thank you for a great and better look!
Great people, great service!
Get my car back to me, I was told it would be ready on the 26, it was but it was ready by like 6 pm, and I would've had to drop what I was doing and break my plans just to pick up my car, and still on the 27 I still don't have my car, they didn't bring it to me or anything , I had to work till 2 and they close at ****
Liked the text communication on car status
Everyone was pleasant and helpful. It got done a day and a half early and I was updated every step of the way.
Great job. Everything was nicely and thoroughly explained. And the finished product was everything we expected. Thanks again.
The team did a great job and were very accommodating. If I had one suggestion it would be to upgrade, change, or discontinue your system generated text messages. I received appointment confirmation texts days AFTER my appointments and texts saying my car would be ready 3 days out on the day it was ready. There should be a way to fix this and, if not, the service should be discontinued.
The way Stan keep us informed was outstanding and when we got our car back it looked brand new again
The work was excellent, Gary was highly professional, and I was treated with respect.
The experience was amazing! Everything was so organized and all the staff was so nice. I will refer anyone I know! I love the text messages letting me know what phase the car was in! Thank you for a job well done! Gary was so nice!
This is the second time using service King and I am very satisfied with the work. Great job again!!!
Failed to refill transmission fluid (after replacing **** cooler) and failed to test drive after I had already expressed concern about possible **** damage from potential overheating. After picking up vehicle that was supposed to be done, was about one mile from shop when I had to turn around due to **** failure. Vehicle now needs to be taken to **** shop to be thoroughly checked out.
Rest of repair work (from deer collision) was excellent, and completed ahead of schedule. Too bad they overlooked the ****.
Everyone was very kind and the Hona SI looked great!
Justin is awesome to work with .. I'm a repeat customer and Justin always gets it done right the first time.
Vehicle Make : Mitsubishi
Kudos to Justin and his team for a job well done! Thank you
Great updates and fast service
The work was done very quickly and the finished repairs look great! Thanks service king!
Justin did a great job! Loved the text messages with the updates! Thank you! Carrie Taylor
Car looks great. Service was fast & friendly.
The repairs were completed a couple of days early and Curt and the staff were very friendly. Excellent service!
I was told that the part were in and come to find out they were not. Also, the text were not accurate that I received.
Outstanding customer service! Everyone in the castle rock facility has a great understanding of what it means to take care of a customer, especially Stan. Thank you
Done fast and good results. Cleaned the car and shined it up too--a nice surprise!
Excellent service and repair.
The personnel were very friendly and professional. I had no problems at all dealing with them.
My treatment was above and beyond. Way above anyone else. It was extremely professional work and equally as curteous.
Super service. Justin repaired the problem. It is like new.
Everyone was great.
Justin did a great job. I appreciated the communication and excellent customer service.
Very warm welcome and very precise with their work. I would recommend them to all.
Thank you for getting my truck done so fast!
Excellent customer service and repair on my vehicle. Kirk was very professional and went above and beyond to get my whole car in its best condition possible. I hope to never need collision repair services biut if I do, I will come back to Service King.
Excellent service friendly staff!
Prime job on my car. Looks better than original, Gary even did a bit extra to get rid of some rust that was on my back side of car that had been damaged from being rearrnded. THANK YOU!
I worked with Kurt Ramsey. He was always available when I called. He did not delay in getting my parts or scheduling my service. There were no hidden fees. Everything from the price quote to the order to the install went exactly as I was told in advance. Thank you for a wonderful experience. Tom Beauchamp
I was very impressed with the great service. I appreciated Justin's help in communicating well throughout the entire process and having the repair completed to my satisfaction. They did a great job!
Jeff Richards is amazing and an excellent example of the pinnacle of customer service
Service King did a great job from start to finish. I appreciated their curtieous staff that made me feel like a valued cutomer. The work on my vehicle was well done and my truck was returned ahdead of schedule and looked better than new. They even washed and vaccumed my Chevy before retrning it. I will definately recommend Serice King to everyone. Glenn Albert.
Customer service and communication was exceptional. Would definitely recommend Service King to others.
Justin has amazing customer service skills he answered all my questions when I have them and gave me exact answers never left me unsure always made me feel comfortable with all the work that he was doing to my car he's amazing and he is your best employee I would recommend anybody to you just because of him
I appreciated the continous updates. Any time Gary needed to do something to the truck or make any adjustments in the estimate he let me know. I felt I was included in the process all the way. They did a good job with my truck.
Great service done in a timely manner. The staff was great!
Justin the person who helped me is EXCELLENT I am very pleased
Justin provided awesome customer service by keeping me updated on the status of the repairs!
Excellent customer service from Justin! Thank you!
Everything went very well. All of the interactions between Justin, Jason and myself, over the phone, was very pleasant and met my expectations as a consumer. Thank you.
Car was ready a day earlier than promised and 100 less than estimate. I looks great!
Justin was an absolute pleasure to work with! He kept me informed on everything with my vehicle. I will be bringing my daughters car to him as well as all of our fellow vehicles.
Loved getting the text updates and Rhonda is always pleasant and welcoming. Thank you for your service.
My truck looks great and thanks for cleaning it, also Gary was a great help. Very prompt, kind, and always answered when I called, thanks Gary and the guys who did a great job fixing my truck????
Our sevice guy was Justin. He was fantastic. I was always informed of what was going on with my car. My car was ready before the due date! great job and great customer service.
Very happy and satisfied with the service
Very happy. Great communication
Excellent work. Thank you.
Justin and the staff were very polite and communicative. The truck looks great a and was detailed to perfection when I picked it up. I refer all my friends here, and I will always bring my vehicles here, I wouldn't let another shop touch my vehicles.
Thanks for finishing ahead of schedule and staying late so I could get there in time to pick it up before a weekend snow storm.
The text messages received on the progress of the repair work were much appreciated. Thank you.
The service I received from the receptionist to the manager all the people involved were very professional . I was kept informed of any changes necessary in the repair process which I appreciated . All things considered the best service I have received in a long time . I would definitely recommend this shop to a friend . Thanks!
Car looks great! Thanks for your great service and friendly personnel.
Vehicle Make : Mini Cooper
Gary was great to work with.
Communication, service, and work were great.
Justin Rooney at the castle rock store is a complete professional. Thank you all.
Gary is a great employee, keep him around!
Frequent updates were very helpful, timely. Car was returned clean and on time
Fast service, good communication and quality work. Thanks!
Car looks great. My only complaint is that for a while there was a discrepancy between what text updates were telling me and what I was being told over the phone regarding the timeline/date of completion for my car.
The estimate took one week to receive. However, after that slow start your service was great.
Very pleased with my experience.
Initial communication was lacking. I had my car towed from another shop and it would've been nice to know that it arrived and it is being looked at. I had to call in for my first status check a few days later. On a positive note it did improve... for a while. Then towards the finish line, I got more calls from my insurance with updates to my car. Great work on the repairs though, no issues, thanks!
Great service! Superior quality!
I appreciate the personal attention to me and my vehicle. You kept me apprised of the progress of the job and finished the job early. Thanks
Ross did a fantastic job of keeping me informed of the progress of our repairs.
Best shop experience I have had.
I'm pleased from beginning to end with the service I've received from Justin Rooney at Service King in Castle Rock, not mention the exemplary body work done on my Mazda. I've already recommended ServiceKing to others, and will not hesitate doing the same to family and friends in the future.
Justin was great! My Tahoe looks awesome!
Justin provided excellent service and kept me informed and updated on the progress of the repair of my vehicle.
Justin/Andrew took care of my Acura MDX. They communicated well and explained the different options verbally and by email. I loved the text message updates and Service King in general. Great job!
Ross was awesome. He kept me informed every step of the way. Very helpful!
My car was finished in a timely manner with a lot of communication. Justin was great to work with. My car looks like it did when it came off the lot!
Such an easy painless process. I was never left wondering. Ross was great at explaining everything I had done to my car and is very knowledgeable.
Every thing was done very professionally and in a timely manner, we really liked Justin's service he was very helpful and treated us with respect and friendship. We will recommend our friends and family's to you guys. Thank you for your service. Ed and Carolyn Harrison
Justin was awesome! Few little things to take care of, but he said to bring it in anytime for correction.
When I was called for the survey, one of the questions referred to the amount of Tim between when I chose Service King and when I was contacted by Service King for an appointment for my repair. I can't remember exactly, I think they asked if I was contacted within 24 hours, but I had to answer "no", because it was about a week before I was contacted. That was the only thing I felt could have been better. You were great!
Wonderful job! This was our second time using Service King and we're very impressed with the customer service. Ross was great keeping us updated along the way!
Very professional team. Always treated me with respect and answered my questions and kept me informed of progress. Thank you.
Just appreciate being informed of what was going on
Very efficient. Vehicle very clean. Nice touch. Great customer service.
I thought the service was great
Our second car in 3 months. Justin did a great job.
I appreciate the prompt repair & being kept apprise of the progress.
The updates didn't happen unless I called to try an find out what if any progress was made on the repair and she I did they were very vague and no detail in what is going on as well as there is paint imperfections around the trim area where paint is on the trim and cracked on a corner where I'm sure will peel or crack off over time
A great experience Justin kept me informed and was great to work with. Would definitely use them again.
Andrew did an excellent job. He was very courteous, provided us with detailed information and timely updates as to the status of our repair. Thank you very much. We will use you again if we need more collision repair on any vehicle that we own.
Was satisfied with your services because you returned my car cleaned and on time. Thank You for your extra service
Justin worked with me through the entire process, regularly keeping me informed, and explained everything to me when my vehicle was ready to be picked up.
Thanks to Andrew Peake for the consistent updates on the repair progress, and for being so willing to answer any concerns or questions I had!
They were perfectionists. I highly recommend them!
Vehicle Make : Range Rover
Andrew's customer service was best in class. Not only did he go above and beyond along with Justin to get my vehicle completed earlier than expected- his follow up, customer service and overall demeanor and effort were exceptional!! Very happy with my experience at the Castle Rock Service King!! 10 out of 10!
Thanks Andrew and team for all of your help!!
Convenient, timely and responsible priced
repair. Very courteous people
Everything was perfect, they even cleaned my Buick Enclave, inside & out. I just recommended Service King to a friend. Awesome job & staff, especially, Ross and Cindy.
Vehicle Make : Volkswagen
Great job! They finished in half the time and did exellant work. Thank you!
Words can not explain how excited i am about the repair of my truck. Jim , Phil and Dusty did an unbelievable job. Rob Stynski and Ross took really good care of me and I appreciate everyone! Service King should be proud they have these guys working for their company. I also really like the text updates awesome customer service!
Entire process was seamless. Staff was friendly, professional and very helpful! Went over & above!
Projected completion time on target
We had an excellent experience with our service tech
I liked getting the text message status updates until it sent me the date that the vehicle would be ready which turned out to be about 2 weeks early which created a false sense of hope. I would suggest turning this feature off. Also, toward the end I had to call to get status updates whereas at the beginning of the process sow one would call me with status updates
Work was not done correctly. Side view mirror was not mounted correctly, the molding around the window was not replaced, and the car was dirty with the repair residue
They kept me well informed about the progress. And they were able to work with me over the phone as I was in a remote location regarding paperwork. I am very please with Service King. Thank you.
Andrew King my advisor was excellent in keeping me informed as to the status of my car.
Justin was wonderful and kept me well informed regarding the progress of my car. I appreciate how quickly and efficiently everything was taken care of.
Great service and terrific staff. And the new paint hasn't even washed off yet! :). Nice job...will be back in the event I ever need additional repairs.
Ross didn't outstanding job keep me informed how things were going with the truck. Ross was very professional and I would definitely recommend Service King to anyone.
Our experience with service King was great. Andrew kept us posted at all times and went above and beyond to help us get our truck back the customer service is a 10 in my book.
Very impressed with the service and the finished product!
Expensive cost when i provided brand new bumper doubt 4.2 hours painting.
Repairs were completed quickly and everyone was so friendly and professional. Thank you!
great customer service and quality work.