Kurt Ian amazing! I highly recommend service king of castle rock!
I was very impressed with the service and quality of repairs we received. We were given an accurate estimate, a reasonable time frame and Service King even helped us coordinate the rental car with Enterprise. I won't have my cars worked on by anyone else and would highly recommend Service King to family and friends.
I had the privilege of working with Kurt after I was in an accident. He did a great job putting my mind at ease and explaining the entire process. Kurt gave me an update on a regular basis, so I knew when to expect my car and was willing to answer any of my questions.
While my car was under repair, my husband's car was unfortunately totaled. Kurt was caring about not only us as drivers, but also our household. Thank you for making the last month bearable and for making our experience so great! My car looks better than ever and drives wonderfully!
Great updates and friendly people.
Thank you so very much for a very satisfying experience
Your customer service was superior! Thank you!
Lots of extraneous circumstances with interlock on my car.
They worked really hard to get it back to me since I could not rent a car in the meantime.
Justin was extremely communicative and kept us up to date on all aspects of the process. He is an exceptional repairman and we are extremely satisfied with the results
You guys were great. Thank you Justin!
Justin rules. He's an asset to your firm.
Vehicle Make : Range Rover
Great job and Justin was great
My engine light came on within one hour of the completed repair. I have to take it to the Chevy dealership to have it evaluated
Vehicle Make : Volkswagen
I appreciated being updated on the status of our car and when the service would be completed. They were very customer oriented and I appreciate that! Very much, very friendly and nice. Thank you so much!
Thank you for a great and better look!
Great people, great service!
Get my car back to me, I was told it would be ready on the 26, it was but it was ready by like 6 pm, and I would've had to drop what I was doing and break my plans just to pick up my car, and still on the 27 I still don't have my car, they didn't bring it to me or anything , I had to work till 2 and they close at 1
Liked the text communication on car status
Everyone was pleasant and helpful. It got done a day and a half early and I was updated every step of the way.
Great job. Everything was nicely and thoroughly explained. And the finished product was everything we expected. Thanks again.
The team did a great job and were very accommodating. If I had one suggestion it would be to upgrade, change, or discontinue your system generated text messages. I received appointment confirmation texts days AFTER my appointments and texts saying my car would be ready 3 days out on the day it was ready. There should be a way to fix this and, if not, the service should be discontinued.
The way Stan keep us informed was outstanding and when we got our car back it looked brand new again
The work was excellent, Gary was highly professional, and I was treated with respect.
The experience was amazing! Everything was so organized and all the staff was so nice. I will refer anyone I know! I love the text messages letting me know what phase the car was in! Thank you for a job well done! Gary was so nice!
This is the second time using service King and I am very satisfied with the work. Great job again!!!
Failed to refill transmission fluid (after replacing **** cooler) and failed to test drive after I had already expressed concern about possible **** damage from potential overheating. After picking up vehicle that was supposed to be done, was about one mile from shop when I had to turn around due to **** failure. Vehicle now needs to be taken to **** shop to be thoroughly checked out.
Rest of repair work (from deer collision) was excellent, and completed ahead of schedule. Too bad they overlooked the ****.
Everyone was very kind and the Hona SI looked great!
Justin is awesome to work with .. I'm a repeat customer and Justin always gets it done right the first time.
Vehicle Make : Mitsubishi
Kudos to Justin and his team for a job well done! Thank you
Great updates and fast service
The work was done very quickly and the finished repairs look great! Thanks service king!
Justin did a great job! Loved the text messages with the updates! Thank you! Carrie Taylor
Car looks great. Service was fast & friendly.
The repairs were completed a couple of days early and Curt and the staff were very friendly. Excellent service!
I was told that the part were in and come to find out they were not. Also, the text were not accurate that I received.
Outstanding customer service! Everyone in the castle rock facility has a great understanding of what it means to take care of a customer, especially Stan. Thank you
Done fast and good results. Cleaned the car and shined it up too--a nice surprise!
Excellent service and repair.
The personnel were very friendly and professional. I had no problems at all dealing with them.
My treatment was above and beyond. Way above anyone else. It was extremely professional work and equally as curteous.
Super service. Justin repaired the problem. It is like new.
Everyone was great.
Justin did a great job. I appreciated the communication and excellent customer service.
Very warm welcome and very precise with their work. I would recommend them to all.
Thank you for getting my truck done so fast!
Excellent customer service and repair on my vehicle. Kirk was very professional and went above and beyond to get my whole car in its best condition possible. I hope to never need collision repair services biut if I do, I will come back to Service King.
Excellent service friendly staff!
Prime job on my car. Looks better than original, Gary even did a bit extra to get rid of some rust that was on my back side of car that had been damaged from being rearrnded. THANK YOU!
I worked with Kurt Ramsey. He was always available when I called. He did not delay in getting my parts or scheduling my service. There were no hidden fees. Everything from the price quote to the order to the install went exactly as I was told in advance. Thank you for a wonderful experience. Tom Beauchamp
I was very impressed with the great service. I appreciated Justin's help in communicating well throughout the entire process and having the repair completed to my satisfaction. They did a great job!
Jeff Richards is amazing and an excellent example of the pinnacle of customer service
Service King did a great job from start to finish. I appreciated their curtieous staff that made me feel like a valued cutomer. The work on my vehicle was well done and my truck was returned ahdead of schedule and looked better than new. They even washed and vaccumed my Chevy before retrning it. I will definately recommend Serice King to everyone. Glenn Albert.
Customer service and communication was exceptional. Would definitely recommend Service King to others.
Justin has amazing customer service skills he answered all my questions when I have them and gave me exact answers never left me unsure always made me feel comfortable with all the work that he was doing to my car he's amazing and he is your best employee I would recommend anybody to you just because of him
I appreciated the continous updates. Any time Gary needed to do something to the truck or make any adjustments in the estimate he let me know. I felt I was included in the process all the way. They did a good job with my truck.
Great service done in a timely manner. The staff was great!
Justin the person who helped me is EXCELLENT I am very pleased
Justin provided awesome customer service by keeping me updated on the status of the repairs!
Excellent customer service from Justin! Thank you!
Everything went very well. All of the interactions between Justin, Jason and myself, over the phone, was very pleasant and met my expectations as a consumer. Thank you.
Car was ready a day earlier than promised and 100 less than estimate. I looks great!
Justin was an absolute pleasure to work with! He kept me informed on everything with my vehicle. I will be bringing my daughters car to him as well as all of our fellow vehicles.
Loved getting the text updates and Rhonda is always pleasant and welcoming. Thank you for your service.
My truck looks great and thanks for cleaning it, also Gary was a great help. Very prompt, kind, and always answered when I called, thanks Gary and the guys who did a great job fixing my truck????
Our sevice guy was Justin. He was fantastic. I was always informed of what was going on with my car. My car was ready before the due date! great job and great customer service.
Very happy and satisfied with the service
Very happy. Great communication
Excellent work. Thank you.
Justin and the staff were very polite and communicative. The truck looks great a and was detailed to perfection when I picked it up. I refer all my friends here, and I will always bring my vehicles here, I wouldn't let another shop touch my vehicles.
Thanks for finishing ahead of schedule and staying late so I could get there in time to pick it up before a weekend snow storm.
The text messages received on the progress of the repair work were much appreciated. Thank you.
The service I received from the receptionist to the manager all the people involved were very professional . I was kept informed of any changes necessary in the repair process which I appreciated . All things considered the best service I have received in a long time . I would definitely recommend this shop to a friend . Thanks!
Car looks great! Thanks for your great service and friendly personnel.
Vehicle Make : Mini Cooper
Gary was great to work with.
Communication, service, and work were great.
Justin Rooney at the castle rock store is a complete professional. Thank you all.
Gary is a great employee, keep him around!
Frequent updates were very helpful, timely. Car was returned clean and on time
Fast service, good communication and quality work. Thanks!
Car looks great. My only complaint is that for a while there was a discrepancy between what text updates were telling me and what I was being told over the phone regarding the timeline/date of completion for my car.
The estimate took one week to receive. However, after that slow start your service was great.
Very pleased with my experience.
Initial communication was lacking. I had my car towed from another shop and it would've been nice to know that it arrived and it is being looked at. I had to call in for my first status check a few days later. On a positive note it did improve... for a while. Then towards the finish line, I got more calls from my insurance with updates to my car. Great work on the repairs though, no issues, thanks!
Great service! Superior quality!
I appreciate the personal attention to me and my vehicle. You kept me apprised of the progress of the job and finished the job early. Thanks
Ross did a fantastic job of keeping me informed of the progress of our repairs.
Best shop experience I have had.
I'm pleased from beginning to end with the service I've received from Justin Rooney at Service King in Castle Rock, not mention the exemplary body work done on my Mazda. I've already recommended ServiceKing to others, and will not hesitate doing the same to family and friends in the future.
Justin was great! My Tahoe looks awesome!
Justin provided excellent service and kept me informed and updated on the progress of the repair of my vehicle.
Justin/Andrew took care of my Acura MDX. They communicated well and explained the different options verbally and by email. I loved the text message updates and Service King in general. Great job!
Ross was awesome. He kept me informed every step of the way. Very helpful!
My car was finished in a timely manner with a lot of communication. Justin was great to work with. My car looks like it did when it came off the lot!
Such an easy painless process. I was never left wondering. Ross was great at explaining everything I had done to my car and is very knowledgeable.
Every thing was done very professionally and in a timely manner, we really liked Justin's service he was very helpful and treated us with respect and friendship. We will recommend our friends and family's to you guys. Thank you for your service. Ed and Carolyn Harrison
Justin was awesome! Few little things to take care of, but he said to bring it in anytime for correction.
When I was called for the survey, one of the questions referred to the amount of Tim between when I chose Service King and when I was contacted by Service King for an appointment for my repair. I can't remember exactly, I think they asked if I was contacted within 24 hours, but I had to answer "no", because it was about a week before I was contacted. That was the only thing I felt could have been better. You were great!
Wonderful job! This was our second time using Service King and we're very impressed with the customer service. Ross was great keeping us updated along the way!
Very professional team. Always treated me with respect and answered my questions and kept me informed of progress. Thank you.
Just appreciate being informed of what was going on
Very efficient. Vehicle very clean. Nice touch. Great customer service.
I thought the service was great
Our second car in 3 months. Justin did a great job.
I appreciate the prompt repair & being kept apprise of the progress.
The updates didn't happen unless I called to try an find out what if any progress was made on the repair and she I did they were very vague and no detail in what is going on as well as there is paint imperfections around the trim area where paint is on the trim and cracked on a corner where I'm sure will peel or crack off over time
A great experience Justin kept me informed and was great to work with. Would definitely use them again.
Andrew did an excellent job. He was very courteous, provided us with detailed information and timely updates as to the status of our repair. Thank you very much. We will use you again if we need more collision repair on any vehicle that we own.
Was satisfied with your services because you returned my car cleaned and on time. Thank You for your extra service
Justin worked with me through the entire process, regularly keeping me informed, and explained everything to me when my vehicle was ready to be picked up.
Thanks to Andrew Peake for the consistent updates on the repair progress, and for being so willing to answer any concerns or questions I had!
They were perfectionists. I highly recommend them!
Vehicle Make : Range Rover
Andrew's customer service was best in class. Not only did he go above and beyond along with Justin to get my vehicle completed earlier than expected- his follow up, customer service and overall demeanor and effort were exceptional!! Very happy with my experience at the Castle Rock Service King!! 10 out of 10!
Thanks Andrew and team for all of your help!!
Convenient, timely and responsible priced
repair. Very courteous people
Everything was perfect, they even cleaned my Buick Enclave, inside & out. I just recommended Service King to a friend. Awesome job & staff, especially, Ross and Cindy.
Vehicle Make : Volkswagen
Great job! They finished in half the time and did exellant work. Thank you!
Words can not explain how excited i am about the repair of my truck. Jim , Phil and Dusty did an unbelievable job. Rob Stynski and Ross took really good care of me and I appreciate everyone! Service King should be proud they have these guys working for their company. I also really like the text updates awesome customer service!
Entire process was seamless. Staff was friendly, professional and very helpful! Went over & above!
Projected completion time on target
We had an excellent experience with our service tech
I liked getting the text message status updates until it sent me the date that the vehicle would be ready which turned out to be about 2 weeks early which created a false sense of hope. I would suggest turning this feature off. Also, toward the end I had to call to get status updates whereas at the beginning of the process sow one would call me with status updates
Work was not done correctly. Side view mirror was not mounted correctly, the molding around the window was not replaced, and the car was dirty with the repair residue
They kept me well informed about the progress. And they were able to work with me over the phone as I was in a remote location regarding paperwork. I am very please with Service King. Thank you.
Andrew King my advisor was excellent in keeping me informed as to the status of my car.
Justin was wonderful and kept me well informed regarding the progress of my car. I appreciate how quickly and efficiently everything was taken care of.
Great service and terrific staff. And the new paint hasn't even washed off yet! :). Nice job...will be back in the event I ever need additional repairs.
Ross didn't outstanding job keep me informed how things were going with the truck. Ross was very professional and I would definitely recommend Service King to anyone.
Our experience with service King was great. Andrew kept us posted at all times and went above and beyond to help us get our truck back the customer service is a 10 in my book.
Very impressed with the service and the finished product!
Expensive cost when i provided brand new bumper doubt 4.2 hours painting.
Repairs were completed quickly and everyone was so friendly and professional. Thank you!
great customer service and quality work.
The quality of work was outstanding
We used you guys when you were auto image... superior service. Job done perfectly!
Ross Fontecchio did a fantastic job for us!
I was amazed at how quickly my car was finished. I appreciated the updates. I was happy my car was cleaned, inside and out. Thank you!
Every employee we met was super friendly! Also, Justin was great at keeping us updated. I always felt like our car was in great hands. It looks great, good as new! This whole process was nerve wracking but Justin made it so easy and I appreciate all the care he took in making the process go as smooth as possible.
Very nice waiting area, nice people, very informative and helpful. Would come here again.
Awesome! Great customer service. Ross was great
Justin Rooney was great. Took care of us well.
Justin was very thorough and responsive.
Quick, friendly and efficient. Love that they cleaned the car!
Professional, courteous and thorough.
Andrew was very informative and thorough throughout the entire process. I'd highly recommend!
Andrew is the BEST! He exceeded my expectations in all areas.
Thanks for the great job.
Andrew was amazing to deal with. Communication, understanding, empathy and integrity are all characteristics of Andrew. Please promote him!
Car look like new. They did a perfect job.
Great communications. Thanks.
Very satisfied. Work was excellent and as
Staff very professional and courteous. Would recommend them to my friends and colleagues
Vehicle Make : Volkswagen
Great job and great people. Andrew accommodated our logistics needs and we very much appreciated that. Any future business will go to Service King
Thank you Andrew for your excellent attention
Nice people and great customer service
Justin was professional, kept us informed and was very friendly
The car came out perfectly. Ross was knowledgeable and professional and did a great job of leading me through the process. I'm very pleased.
Ross is awesome. He was great at keeping us up to date during the process. This is our 3rd time at Service King.
Very friendly staff. Workmanship appears to be very good. Repair was completed on time as promised.
The customer service great Jason was the best my car looks new
The time perfect you have the best people thanks
Your automatic reminders conflict with what the service person tells me. Can be confusing. Might've taken care of the scratches on my wife's right-hand sidebmirror
Andrew Peake service advisor should be recognized as job well done
Fast service. Great communication. Thank you!
Everything was great. Lots of communication and my car looks better than it did when I bought it! Thanks for everything, especially to Ross who I'm sure put countless numbers of hours into evaluating and making sure everything on my car was perfect. Thanks again!
Everyone was very polite and professional. I was updated about the progress regularly and was very pleased that my car was finished early. The car looks great and was the same price as the estimate. Thanks
car looks great, repairs done on time
Andrew kept us informed as to the progress.....
Liked the attention to detail
we have used service King several times and each time the experiences has been more than satisfactory will never go anywhere else for our auto body repair needs that is outstanding and Ross took very very good care of us we can't say enough about how pleased we are
Great customer service by our advisor, Ross. Very satisfied with the work they did and the car looks great.
Ross was excellent and very professional. He kept me in the loop during the repair process. I am very pleased with the service he and Service King provided.
Ross did a great job communicating and helping us understand the scope of the work and process.
awesome job, kept in touch consistently and the repairs were done really really fast
Excellent job! Car was shining when I picked it up.
Car looks great, nicely done.
First, this is the second vehicle that Service King in Castle Rock and crew, Justin & Jeff have done for me...because the craftsmanship and attention to quality is simply the best around and I'm aware of several other body repair shops across metro Denver. Allow me to emphasize that these guys personally went over every inch of the repair and paint...kept me informed and when the car was ready...it was ready...simply perfect! When asked if I'm happy with the work...it goes beyond that...I'm proud of the car and extraordinary effort and expertise that Justin and Jeff put into it as well! Thank you very much...I'll be back!
Another great looking job
4Runner looks great, thank you Service King for your great work, we are completely satisfied!
I was very happy with the quality of the service and work. I would definitely recommend this to people I know. Thanks again
The paint job on the truck has ping marks and scratch marks in the clear coat.
Justin was real great in interacting with us. The car looks supperb.
My tech (Justin) was very professional and informative. He maintained excellent communication throughout the process and made sure I was comfortable and informed of each stage.
My service rep, Justin, was great. Prompt, courteous, and service-oriented.
Ross kept me in the loop the whole time. Got my truck back on the day promised.