I take very good care of my truck by keeping it clean. Once the repairs were done my truck was returned dirty, dusty and with shares of glass still on the inside. The floors were filthy, the controls of the console had dust all over them and windshield glass was still on the leather seats and dashboard. In addition, I had a side view mirror that was replaced which was not damaged and in working order when I gave you my truck. It was replaced without my knowledge or consent. I have a Chevy Tahoe and this mirror was replaced with a mirror from a smaller Chevrolet Trailblazer. It looks like ****. I will not be recommending Service King to anyone and I am informing my insurance company of my disappointment. There is no excuse. I've had body work done before and experienced excellent service. They even detailed my vehicle to the point of shampooing the carpet to remove the Soft drink that spilled in the accident. They also replaced parts to my vehicle with make and model appropriate parts. There is also primer overspray visible on the doors. I'm not impressed with the work and no confidence in your employees to fix these areas of concern.
Best service experience ever. The folks at W. Broad St. treated me not just as a customer but as a person. Showed genuine concern for me and doing the best possible job to my satisfaction. Awesome! I will not hesitate to recommend this location to anyone that needs repair service.
My technician was very thorough and addressed all of my needs
Everyone was super nice and made me feel very comfortable and reassure me my car was in good hands. I loved the text updates on what was going on with my car that particular day. Wonderful experience! Highly recommendable!!
I was impressed with Aaron **** by his passion in his job and personal commitment to doing a great job. I was sold, and he kept me informed from beginning to end as to the progress on completing the job. I would recommend Service King to any in need of body repair.
The team worked well together to make my experience a possitive one. Thank You!
The completed a huge job in a short amount of time. I am sure it required a lot of work and dedication to finish my repairs before my car rental expired.
Great communication and explanation of repairs, as well as status updates throughout. Wonderful service!
Looking at the bumper it is completely un level. On one side there is a gap about 1inch gap then the other side where the damage was fixed there is no gap. I'm incredibly unpleased.
Texting updates were helpful and good.
Thank you for repairing my car! It looks great.
Service King is theasy best. Very attentive to our needs
I love that you keep your customers informed about how much progress is done on the repairs and will recommend you to others. thank you for a great job
You ahould give a few fays before you send out this. Ive only had the car back for a few hours.
I was informed daily of their progress and pick up was seamless. Great job.
I liked that I was Informed every day of the process of repair on my vehicle, everything was great and my car looks great thank you and I highly recommend service king
Unfortunately the interior of my car was coated with compound dust. There was a minor attempt to wipe the front dash but the seats & rest of the car have a film all over them.
Professional and helpful staff
Very easy, pleasant experience.
They done a great job on my car.
They did a great job and it turned out great
Truck was repaired head of projected schedule. Staff were professional and meant my expectation of customer service. Repairs are excellent...
I was treated well and had no surprises. Excellent work, response to queations, and respect.
The main issue for me was a lack of communication. I shouldn't have to call a business everyday in order to find out what is going on with my vehicle. Even when I dropped my car off, I was the one asking a ton of questions because I wasn't given any information about anything. I also didn't like being told how my vehicle would be ready on a certain day, only to call on that particular day and be told it wouldn't be ready until the following day (this happened twice). Once I was finally able to pick up my car I spoke to Arron who was the only person that was able to give me detailed information on what exactly was going on with my car, and why it took so long. The only way I would ever consider getting any kind of work done again with this company is if I dealt with him and him only.
Excellent service and my expectations were exceeded
Repairs were completed faster than originally estimated. Service king kept me informed of the status of my vehicle. My car looks great.
I am completely satisfied they did a great job.
The car looks like new. We are very pleased with the work. All Service King personnel were very professional and good to us. Mr **** was especially outstanding. Thanks very much.
Patrick J McWherter
They were very kind and caring
Great job Aaron!!!! Thank you!!!!!!
Your team was professional and very pleasant to work with
Aaron did a great job on my van! Thank you!
Aaron did a great job . the truck looks good and was done a few days early
The repair was nicely done and the car was clean both interior and outside.
Great people great service!
Service King was a great experience they were professional, answered all my questions and kept me informed on the status of my car ???? Thank you!!
Loved being kept in the loop the entire time
Was not expecting it to get clean ...super nice job...thanks..got it back looking like a new truck..
My car was serviced well; just need to wait for a at least month if the quality is still the same. Aaron who was respoNsible for alll follow up and the details for my car services was very professional and a good customer service person.
Car looks like it was never in an accident
Every thing went well. I like the forever warranty on the paint and body work. Very impressive.
My vehicle was repaired to like new. I am so grateful to the hard working employees of Service King.
Great job, completed before due date and was always kept informed on my truck's status.
The whole team there was amazing. They played with our baby daughter while we got the car repaired, got everything set up for us, and were the sweetest people ever.
Yes everyone was nice and caring joked around with me we laughed and everything I would go to them again
This was done in October 2015, just now getting to the comment. Tina and the crew at Service King supported me completely, making me feel like USAA was right there helping me. Even when my schedule changed, they were flexible and made things work for me. I would recommend them to friends. Thanks!
Great Job Guys! ! Thanks to all! !
They are working to completely earn satisfaction. One part wasn't fixed but after that is completed I believe it will be great!
Very personable and Very quick turn over ! I liked ongoing notifications and I'm very pleased w the work!
Customer service has been great!! However, the car wasn't completed (tires) and has a piece sticking out makes an odd noise. :-(
Some paint left on my tire from the rim refinish.
Excellent experience. The best service I've ever had for my car.
SK Columbus was able to get our car in immediately. Appreciated the near daily updates. Chad was not only professional but very personable. Will refer SK to others.
Shop kept me well informed throughout the process.
Beautiful work & craftsmanship as if it never happened. Also moving out if town & knowing there is a Service King my area is really a plus. Thanks again West Broad St Device King Columbus Oh.
They did perfect and finished it before the expectations date.
Great service. Kept us apprised the whole way
A job well done guys I appreciate it very much again I will bring it back to you guys if ever needed thank you
Couldn't have had a better experience. Kept abreast of every situation. My car was finished exactly when they said it would be and the body work couldn't have been better. Will highly recommend Service King!!!
I just picked up the car yesterday therefore "so far so good". I really appreciate Tina's expectations for delivering a quality product. I have certain expectations and Tina did a great job meeting them. I now have trust in Service King to do the right thing and I will continue to bring my repair needs there. It's people that treat their customers the way they want to be treated that are successful. Great job Team Service King!
Was an overall awesome experience, the whole team went above and beyond to get my car looking as it did before the accident. Thank you
Tina was so helpful the ought the entire process. I will recommend this location to friends and family.
Beautiful job well done! I am pleased with the quality of workmanship and service received from Chad and everyone. Thanks so very much. Excellent job!
I would recommend service king to family and friends.people and work were great!
Chad **** was outstanding! He kept me informed on the status the whole tim and made me feel completely comfortable that my car would be well taken care of. On a scale of 1-10, I would give him a 15!!!
Staff and services were excellent thank you for getting my car back fast and done right great job to the whole team
They made the whole experience so easy. They even cleaned the inside of my car!
Customer Service and quality of workmanship are excellent!!! I highly recommend this company ????
Was good fast very clean very satified
I like getting text about what was going on