Paint job bad broken parts put on car
Great service. Crystal took care of all the insurance issues. She was great and very professional.
Service was great! Thanks for taking great care of my car and my family!
Aaron was very helpful and a wonderful job was done. It was also very convenient to leave the rental car there for pick up. I highly recommend service king for any auto repair
Aaron did a great job keeping me informed. It was quick, easy & painless!
Aaron was fantastic he sent updates regularly and got my car fixed in a timely manner. As I was driving off the lot there was a noise and he took a look and fixed it on the spot. I usually am pretty nervous about leaving my car at shops to be looked at or fixed but this time I felt pretty confident it was in good hands! I would recommend this shop to everyone I know in the area.
Great customer service Aaron **** did a super job keeping me informed on the repair proceedure.Job was completed on time to my complete satisfaction
It was very difficult to contact the branch. You did send texts but the completed repair date was wrong. I was really needing my car back and felt the communication system you are using is not customer friendly. The service personnel were very good. They warned about the communication system so I am not alone with this frustration.
They had my vehicle for almost 4 weeks. 2 for actual repairs, 2 for receiving parts and **** to fix their mess if errors that I found each time I was told me vehicle was done. It shouldn't take for me to return 3 times to fix errors that should have been caught in the first place. My service manager Aaron worked diligently to ensure satisfaction, and he was great. But I am torn if I will use Service King again.
So far the car looks fantastic. I am very much satisfied with my service
They were very great and fast
Great service once my car was dropped off. Timely repair. Explained everything.
Everything went really smooth. Happy with the work.
Kyle Gibson and AJ **** are awesome
Vehicle Make : Volkswagen
The car looks better than it looked before the crash. I was thrilled with the condition in which I got it back. Thanks especially to Aaron **** for his proactive help, but also to all the crew.
Thank u so much you guys did an amazing job
Thanks for working quick and making my car look new again
The work looked like new. Very happy with every part of the whole job. I hope I don't need collision work soon, but if I do Service Kind will get the job.
The staff made the process painless and efficient. Everything was explained well and the work was done sooner than expected.
The car looks great no hassle. I have just one comment I found a few pieces of glass laying down in the back storage area. They were in full view. I have heard that with broken window is is common and will still find glass for months to come.
Your whole team do outstanding work and are nicest people to work with
Meet or beat all expectations.
Everything went extremely well.
It took some rework but I am pleased that Aaron followed through.
Great people, constantly up to date and on time with notifications and great work! Would go again! ????
Very quick turnaround and looks great! Thank you!
The team at the west broad street shop was great to deal with! I made my body shop choice on the pre-work Kyle did and would recommend SK to anyone due to Aaron, Crystal and Kyle. Once my truck was in for work, they all worked to make sure everything was right. The quality of work and overall service exceeded my expectations.
It was my fear that the only repairs that were made were the cosmetic ones. My car LOOKS beautiful again. However, there are some mechanical issues that weren't addressed. I informed the rep my car was stolen. They jumped a curb, hit & knocked down a pole, then ran it over to get away. There wasn't even a thought to do an alignment on my vehicle. Of course I called the office right back & he was very accommodating by telling me to bring it back in & they would pay for a new rental. My problem with that is, it's still an inconvenience. I needed my car to not only look new again but drive & handle as it should.
Everyone was helpful and nice to me kept me informed on which step in the process they was in.
Aaron is great, repaired on time and they even cleaned inside and out
A totally professional operation.
I have never needed to put my car in a body shop before so I was a little nervous to go through the process. Everyone was very helpful, friendly, and patient. I will definitely go back if my car ever needs work again.
Absolutely amazing service all around. Would recommend them 100%!!!
Great job. Very courteous and helpful.
I appreciated the text and email updates as I don't have my phone available at work.
I was surprised but pleased that they swept my car out...and it was a mess. Thanks, guys!!
I am so glad it only took one day to get my car fixed, and tonight is Christmas Eve! Hope you guys have a wonderful Christmas!
Your staff was extremely polite and professional. The updates via text and/or by phone on the status and process of the repair made the process extremely smooth. I greatly appreciate the time, and work you and your staff provided and would recommend your services to anyone.
Aaron was the ultimate professional..good guy. The repair was very good. Only complaint is i had over spray on all windows. Had to use razor blade and paint thinner to remove other than that very satisfied.
Went to pick up the car car not completed rims not fixed tire still has gashes in it. Not satisfied with the service
Great service and high quality workmanship. Thanks for the great work!
The employees were helpful and kept me up to date on my cars progress. They were happy to answer any of my questions. I really appreciate the cleaning they did as well. Will definitely use them in the future if my car needs repaired.
Service was exceptional. They updated me on a daily basis on the status of my repair and when I got my car back, it looked great.
I am truly pleased with the service provided and I appreciated getting the text messages on the status of the repairs. My vehicle looks just like new. The people there were always courteous. Your services were greatly appreciated.
Thank you again,
It was awesome service and work!!!
Excellent job no complaints wish more were like you
Kept us updated on a regular basis. Have not had it yet for 24 hrs but looks real good
Even though there were some issues, Randy kept me informed at every step. Thanks for taking such good care of my car.
Aaron on west broad is a professional guy. He was so easy to work with and took the stress out of the whole thing for me. He was so knowledgable on what needed done and not for **** moment did I think I made the wrong choice to take my vehicle to service King. Aaron is great and please almond he the service and hard work he put in daily.
I truly appreciate randy and the team at service king. He made sure he updated me on my car repairs at all times. The team is very friendly and efficient. Not only do they have amazing customer service but the work on my car is perfect. You aren't even able to tell I was in an accident!
Good commutation! Would recommend if anyone needed car repairs! Thanks, Randy and team!
Took too long and communication not good
Great service! Very kind and knowledgeable staff! Randy was very nice and communicated with me very well about the status of my car. My car was finished before the estimated finish date and we were pleased with the repairs. Thank you Service King!
The work related to the accident appears to be fine. But there are scratches on the trunk lid that were not there prior to the work on the bumper. The car is new and only had it since early Oct. and the trunk lid was fine. People were helpful and cooperative through the repair. I have reported the marks and hopefully can get them taken care ASAP. Thank you.
Great staff! Fast service! And they cleaned my car????????
There Job is Excellent. This is My Second Time Taking One Of My Cars, to get Repair. Very professional and Courteous. I'm Very Happy with the Work they Do. Thank You. Everyone..
My hood isn't right. Clearoat has a bubble. Service king kept it for an extra 4 days because the bumper wasn't right when I got ii. It sill wasn't right when I picked it up but I'm tired of dealing with it.
I take very good care of my truck by keeping it clean. Once the repairs were done my truck was returned dirty, dusty and with shares of glass still on the inside. The floors were filthy, the controls of the console had dust all over them and windshield glass was still on the leather seats and dashboard. In addition, I had a side view mirror that was replaced which was not damaged and in working order when I gave you my truck. It was replaced without my knowledge or consent. I have a Chevy Tahoe and this mirror was replaced with a mirror from a smaller Chevrolet Trailblazer. It looks like ****. I will not be recommending Service King to anyone and I am informing my insurance company of my disappointment. There is no excuse. I've had body work done before and experienced excellent service. They even detailed my vehicle to the point of shampooing the carpet to remove the Soft drink that spilled in the accident. They also replaced parts to my vehicle with make and model appropriate parts. There is also primer overspray visible on the doors. I'm not impressed with the work and no confidence in your employees to fix these areas of concern.
Best service experience ever. The folks at W. Broad St. treated me not just as a customer but as a person. Showed genuine concern for me and doing the best possible job to my satisfaction. Awesome! I will not hesitate to recommend this location to anyone that needs repair service.
My technician was very thorough and addressed all of my needs
Everyone was super nice and made me feel very comfortable and reassure me my car was in good hands. I loved the text updates on what was going on with my car that particular day. Wonderful experience! Highly recommendable!!
I was impressed with Aaron **** by his passion in his job and personal commitment to doing a great job. I was sold, and he kept me informed from beginning to end as to the progress on completing the job. I would recommend Service King to any in need of body repair.
The team worked well together to make my experience a possitive one. Thank You!
The completed a huge job in a short amount of time. I am sure it required a lot of work and dedication to finish my repairs before my car rental expired.
Great communication and explanation of repairs, as well as status updates throughout. Wonderful service!
Looking at the bumper it is completely un level. On one side there is a gap about 1inch gap then the other side where the damage was fixed there is no gap. I'm incredibly unpleased.
Texting updates were helpful and good.
Thank you for repairing my car! It looks great.
Service King is theasy best. Very attentive to our needs
I love that you keep your customers informed about how much progress is done on the repairs and will recommend you to others. thank you for a great job
You ahould give a few fays before you send out this. Ive only had the car back for a few hours.
I was informed daily of their progress and pick up was seamless. Great job.
I liked that I was Informed every day of the process of repair on my vehicle, everything was great and my car looks great thank you and I highly recommend service king
Unfortunately the interior of my car was coated with compound dust. There was a minor attempt to wipe the front dash but the seats & rest of the car have a film all over them.
Professional and helpful staff
Very easy, pleasant experience.
They done a great job on my car.
They did a great job and it turned out great
Truck was repaired head of projected schedule. Staff were professional and meant my expectation of customer service. Repairs are excellent...
I was treated well and had no surprises. Excellent work, response to queations, and respect.
The main issue for me was a lack of communication. I shouldn't have to call a business everyday in order to find out what is going on with my vehicle. Even when I dropped my car off, I was the one asking a ton of questions because I wasn't given any information about anything. I also didn't like being told how my vehicle would be ready on a certain day, only to call on that particular day and be told it wouldn't be ready until the following day (this happened twice). Once I was finally able to pick up my car I spoke to Arron who was the only person that was able to give me detailed information on what exactly was going on with my car, and why it took so long. The only way I would ever consider getting any kind of work done again with this company is if I dealt with him and him only.
Excellent service and my expectations were exceeded
Repairs were completed faster than originally estimated. Service king kept me informed of the status of my vehicle. My car looks great.
I am completely satisfied they did a great job.
The car looks like new. We are very pleased with the work. All Service King personnel were very professional and good to us. Mr **** was especially outstanding. Thanks very much.
Patrick J McWherter
They were very kind and caring
Great job Aaron!!!! Thank you!!!!!!
Your team was professional and very pleasant to work with
Aaron did a great job on my van! Thank you!
Aaron did a great job . the truck looks good and was done a few days early
The repair was nicely done and the car was clean both interior and outside.
Great people great service!
Service King was a great experience they were professional, answered all my questions and kept me informed on the status of my car ???? Thank you!!
Loved being kept in the loop the entire time
Was not expecting it to get clean ...super nice job...thanks..got it back looking like a new truck..
My car was serviced well; just need to wait for a at least month if the quality is still the same. Aaron who was respoNsible for alll follow up and the details for my car services was very professional and a good customer service person.
Car looks like it was never in an accident
Every thing went well. I like the forever warranty on the paint and body work. Very impressive.
My vehicle was repaired to like new. I am so grateful to the hard working employees of Service King.
Great job, completed before due date and was always kept informed on my truck's status.
The whole team there was amazing. They played with our baby daughter while we got the car repaired, got everything set up for us, and were the sweetest people ever.
Yes everyone was nice and caring joked around with me we laughed and everything I would go to them again
This was done in October 2015, just now getting to the comment. Tina and the crew at Service King supported me completely, making me feel like USAA was right there helping me. Even when my schedule changed, they were flexible and made things work for me. I would recommend them to friends. Thanks!
Great Job Guys! ! Thanks to all! !
They are working to completely earn satisfaction. One part wasn't fixed but after that is completed I believe it will be great!
Very personable and Very quick turn over ! I liked ongoing notifications and I'm very pleased w the work!
Customer service has been great!! However, the car wasn't completed (tires) and has a piece sticking out makes an odd noise. :-(
Some paint left on my tire from the rim refinish.
Excellent experience. The best service I've ever had for my car.
SK Columbus was able to get our car in immediately. Appreciated the near daily updates. Chad was not only professional but very personable. Will refer SK to others.
Shop kept me well informed throughout the process.
Beautiful work & craftsmanship as if it never happened. Also moving out if town & knowing there is a Service King my area is really a plus. Thanks again West Broad St Device King Columbus Oh.
They did perfect and finished it before the expectations date.
Great service. Kept us apprised the whole way
A job well done guys I appreciate it very much again I will bring it back to you guys if ever needed thank you
Couldn't have had a better experience. Kept abreast of every situation. My car was finished exactly when they said it would be and the body work couldn't have been better. Will highly recommend Service King!!!
I just picked up the car yesterday therefore "so far so good". I really appreciate Tina's expectations for delivering a quality product. I have certain expectations and Tina did a great job meeting them. I now have trust in Service King to do the right thing and I will continue to bring my repair needs there. It's people that treat their customers the way they want to be treated that are successful. Great job Team Service King!
Was an overall awesome experience, the whole team went above and beyond to get my car looking as it did before the accident. Thank you
Tina was so helpful the ought the entire process. I will recommend this location to friends and family.
Beautiful job well done! I am pleased with the quality of workmanship and service received from Chad and everyone. Thanks so very much. Excellent job!
I would recommend service king to family and friends.people and work were great!
Chad **** was outstanding! He kept me informed on the status the whole tim and made me feel completely comfortable that my car would be well taken care of. On a scale of ****-10, I would give him a 15!!!
Staff and services were excellent thank you for getting my car back fast and done right great job to the whole team
They made the whole experience so easy. They even cleaned the inside of my car!
Customer Service and quality of workmanship are excellent!!! I highly recommend this company ????
Was good fast very clean very satified
I like getting text about what was going on