Vehicle Make : Mercedes Benz
I liked daily updates on my vehicle.
It looks like new, thanks for all the effort put into the project. The wash inside and out was a bonus. Thanks for keeping me up to date and helping me out of a tight parking lot so I didn’t have to return for more work!
The team was ABSOLUTELY GREAT! John was great and able to answer any of my questions. Highly recommend!!
Repairs were excellent. Paint matched perfectly. Car was delivered on time as promised. I was kept informed daily by Enail on progress. Would recommend shop to anyone needing collision repair.
The work was excellent, and the staff was courteous. The daily updates were a plus, and the work was done when promised. Very professional staff!
Vehicle Make : Alfa Romeo
Outstanding repair and service. Excellent communication to keep customer updated
Staff is very efficient and respectful. Repair was completed just 2 weeks after occurance. Thank you.
The team kept me updated every step of the way. I wish it had taken less time, but the repair work looks great.
You guys were completely on top of how stressful this can be, and made me feel completely at ease regarding my rental and potential overages on the rental which I appreciated. The car looks absolutely brand new, and I didn’t have to think much about it while it was being done, great job
Excellent service and communication. Employees are friendly and knowledgeable. Customer service is outstanding.
Everyone I excountered at the Safford was top notch. Everything was streamlined and simple. Never had to wait to be helped at the front desk.
Perfect arrangement with Enterprise. Loved that I could drop the car off at Safford and not worry about dealing with rental return.
The crew did a great job of keeping me updated during the process. They were happy to explain in detail what needed to be done. Always pleasant, knowledgeable, & easy-to-talk to.
I couldn’t be happier.
PS Your location is kind of hidden, with no obvious signs that you are there unless you really look. Don’t know if this was intentional or not.
Friendly and professional office staff members, prompt updates and excellent repair work.
Erica was very communicative, and kept us apprised of the status of the repairs.
Safford Collision is an awesome shop for your car repair needs. They did what they said they were going to do, they charged what the estimate stipulated, and they kept us informed the entire time. On top of that the work they did was absolutely phenomenal, the car looks brand new. Last but not least...our Service Advisor Beatriz was professional, courteous, and so easy to work with. An awesome experience, I hope we don’t need them again, but if we do, this is where we will go.
They went the extra mile to ensure I was satisfied. Thank you.
Personal follow up on progress and completion was ineffective at both the staff and management level.
I was very impressed with the friendly helpfulness of all the people at Safford that I talked to and who kept me informed of daily progress on my car. As a result, I had absolutely no concerns about your ultimate performance.
Clear communications, nice customer service and clean, comfortable waiting room. Thank you!