Constant communication throughout process was appreciated
Fully informed and done in a timely manner. However you should give the customer more time to gove a full and honest impression.
The entire staff was attentive to our needs. It felt like I'd known these folks for a long time. I highly recommend them and will tell my friends.
Communication has timely and detailed. Schedule slippages were understandable. Commitment to cover added car rental expense was well received. My pickup is yet to come on Jan 6 but I have confidence the car will
be in good condition. Special thanks to Chris and Dave for being so customer friendly. Jay Barnes
Great customer service and communication. I felt warmth from associates the moment after arrival and knew right then that I would have car repaired at caliber.
Very good job. Delivered on timen
Great work!! And you guys cleaned the inside and outside of my wife's suburban
Quick excellent craftsmanship
They were really nice people the gentleman even came in when you guys were close to let me pick up my car
Great. Professional staff. I'd like the periodic updates. Thank you
Everyone was very happy, cheerful and helpful
Excellent job and your customer assistance rates as #1! Very satisfied and will highly recommend your services.
Vehicle looks great, employees were efficient and professional, i was kept informed and vehicle was finished in a timely manner
Everyone was polite and courteous. The repair was done on time.
I had damage to my car in Alaska and y'all made it very easy to come in get the estimate quickly got the parts for me and repaired my car. Along with treating me like I was a person and the kindness of everybody at your shop really makes me feel good and no I will use you again if I should ever happen to need auto body repair again.
Staff was very friendly and efficient.
My car was repaired way ahead of expected timeframe and it looks great!!! A few areas on my car were buffed at no charge. That was an appreciated extra bonus.
I would definitely recommend Caliber Collision to my friends.
I love the free popcorn???????? It was tasty and is the perfect portion size for a healthy mid afternoon snack????????
Thank you for a very positive experience!!
The staff at Caliber Collision(Palmetto) was extremely nice and willing to place my needs as a customer first. I was pleased with the work performed in my car and I would defenitely go back and recommend Caliber Collision. The only thing that I may point out and this is not meant as a complaint but intended as constructive input/Critism; I was a business owner/manager for 12years and within the office I noticed the first and second time I was there @ at first there was a mechanic trying to help me and was doing his best to do so but there was not many staff members around. I believe there should be two receptionists in rotation ( you may already have a system implemented but that was just a general observation. Overall; very pleased and happy with the service.
My wife's car looked great. And the customer service was great too especially the associate name Deena. This is the second time I have been to your shop and she was very professional and courteous. I would hang on to an employee like her, she will help build your business. We have been please with the body work both times we have been to your shop. Did not meet any of the work crew but if they are like Deena you are a lucky company to have such a staff. Thank you for your hard work.
Great job with keeping me informed.
The car looks great inside and out
Every thing was great. Very happy with your customer service.
It took a little time to get the part, but that was not your fault. The storm shut down the Skyway bridge, delaying things.
Superior service, Friendly staff. Quality workmanship
From the moment I walked into Caliber Collision in Palmetto I was greeted by a friendly manager. He took the time to listen to my concerns, and then estimated the damage to my car. To my surprise he said he was able to start working on the car that day. They keep in touch with you by the preferred method you choose (phone call, Tex, email). They did keep in touch with me by Tex and my car was ready when they said it would be ready. Excellent customer service and the repair to the front of my car as even better that expected. I would definitely recommend this shop.
I am extremely pleased with both the repair to my vehicle and,in particular,your customer service. The care offered your customers is is absolutely wonderful and I will recommend Caliber to my friends and associates.What could have been a very unpleasant situation was made painless by your caring and consideration. Thank you.
Great job, friendly, repairs completed on time...Very highly recommended!
Extremely friendly and professional staff...
Vehicle Make : Volkswagen
Everything went super. Couldn't be happier.
The service was excellent and I appreciated ther help coordinating a rental car.
Quick, courteous and did a 'bang up' job! Very satisfied.
The key cover on the drivers side fell off. That was not part of my repair. I looked at it and found that it was glued on and the area where the key goes in had been beaten. They painted the cover, didn't say anything. Someone had tried to break into it! I picked my car up on Tuesday,Jan 26, took it back on Wednesday, Jan 27 and Mark offered to purchase another cover. I am not sure this will work since the key area has been beaten. The part is due in today, Thursday, Jan 28. We will see when I take it back.
USAA recommended Caliber Collision to repair my Lexus after it was damaged by a careless driver in a parking lot. I was a little nervous taking not taking it to the dealer for repair, but they did an excellent job and even washed and vacuumed the car afterward. Would definitely recommend them.
Your customer service was excellent. And the repairs on the vehicle we're done quickly and professionally. Thank you
The service was great . The manager and other personnel were
Every Employee was very nice and helpful.
This is the best service on a car that I've ever gotten. Everyone on the staff was courteous, friendly and helpful. The quality of the work was outstanding. They went beyond what was expected to make things right. I was extremely happy with the experience.
Failed to repair ALL cracks on front bumper.
Was told to bring back and fix would be done.
Quality service at its finest! The staff is highly professional and they strive to meet their customer's expectations. We were treated with the utmost courtesy and respect...what a wonderful experience. You would not now know my vehicle had been in an accident. We would recommend the services of Caliber to anyone needing the highest quality vehicle repairs possible.
Hate the number of texts but love your service thank you
Excellent workmanship, communication and professionalism! Thank you!!
The work was superior and the timing perfect. Thank you
fast excellent work. great employees
Vehicle Make : Mini Cooper
Very satisfied with the service
I was very pleased with my service with you all. My car was even cleaned inside and out that was great. I would definitely recommend other customers. Everything about my experience with you all was outstanding. Everything was very well explained, car was even finished a couple days early, and the people who work rhere are all very friendly.
Awesome service ! Andrew and the crew at caliber collision made this process absolutely painless. My car came back better looking new! Thank you again
Professional work competed on time with exceptional customer service.
you surpassed performance of any repair shop we gave used in past