The repair itself looks ok but the overall experience was not what I was led to believe in my consenting for Caliber to preform the work !! Very deceptive in the way I was treated and what I was led to believe during the whole repair process ! If ever given the chance to put a review on social media this is certainly the time I would do it !!
They kept me very informed of the progress.
Excellent customer service and the car looks great!
The text messages were much appreciated and helpful,
First class company I have six first class hot rods and I am very fussy I recommend them all day long my hat's off to there professional staff from the front desk and back to the grunt desk
Everyone at Caliber Collision was very friendly. They did an excellent job repairing my vehicle.
Very professional and courteous. Excellent with keeping me up to date with the progress of the repairs.
I will highly recommended Caliber to all I know who need this service.
Thank you Caliber!
My overall experience with caliber was excellent. The repair came out same as the estimate and a day sooner then expected. All staff was knowledgeable while being helpful and friendly. I will recommend caliber to a friend.
The work was completed in an efficient manner.
Vehicle Make : Volkswagen
Awesome job and car was completed early
Chris and Mike were both very helpful throughout the process and kept me informed of the progress as it was happening. They were friendly and professional. I appreciated them very much. The front desk staff was also very efficient and helpful. She made arranging my rental car a breeze.
Wonderful jon. My car is beautiful thank you Caliber collision. I eill certainly spread the word.
Very seamless professional and easy. Loved that you took back the rental car
Everyone was great. Your team has a great energy. I've never felt more comfortable at a shop where I didn't already know everyone.
Thank you for a great job and the courteous service
Excellent Service! Very Satisfied! A
I was always informed on the status of the repair and very happy with the care care and attention I was given.
Pleasure to do business with Caliper.
I would send my friends and family members there to get there vehicle's done caliper Collison do great work thanks to the crew for getting me back right ride
Totally professional in every respect.
Mike was very helpful. Appreciate all his updates
Vehicle Make : Volkswagen
Everyone that I dealt with was very kind and professional. Feom the phone calls, to the face to face interaction. When I dropped my car off it was very quick and thorough. Thank you Thank you Thank you for your assistance on helping me get through this. I hope I never need services like this again in the future...but if I do, I will utilize Caliber Collision. Thanks again!
Great service through the entire process, my vehicle looked better than new!
They were very courteous and kept me up-to-date on the repair of my car
Geat customer service. Definitely top notch!
Thanks to Mike and the team.
Everyone there was very professional and very courteous.I will recommend them to my friends.
Quality work done quickly
The work quality and rapid completion of the work was excellent with the exception that after leaving the center I went to put gas in the car and discovered that the gas fill door release mechanism was not working properly. I had to return to the center immediately to report the problem. They were able to take the car back immediately and corrected the problem quickly while I waited. I would have been completely satisfied if I did not have to come back for this fix.
Very customer focus, great quality of work.
Chris did an outstanding job keeping me informed. Repairs were done perfectly.
Absolutely amazing !! My car looks spectacular !! F I last like I'm driving a brand new car.. the staff that took care of me from start to finish was such a great experience!! Thank you so much for Your help and beautiful job on my car!!
Thanks for all that you guys had to do, I know that it wasn't easy, and for keeping the time frame that was promised. The car looks great, just hope the smell of goes way soon .
you folks were great Pleasant to work with Work done in the timely manner Customer service was outstanding Thank you very much
Constant communication throughout process was appreciated
Fully informed and done in a timely manner. However you should give the customer more time to gove a full and honest impression.
The entire staff was attentive to our needs. It felt like I'd known these folks for a long time. I highly recommend them and will tell my friends.
Communication has timely and detailed. Schedule slippages were understandable. Commitment to cover added car rental expense was well received. My pickup is yet to come on Jan 6 but I have confidence the car will
be in good condition. Special thanks to Chris and Dave for being so customer friendly. Jay Barnes
Great customer service and communication. I felt warmth from associates the moment after arrival and knew right then that I would have car repaired at caliber.
Very good job. Delivered on timen
Great work!! And you guys cleaned the inside and outside of my wife's suburban
Quick excellent craftsmanship
They were really nice people the gentleman even came in when you guys were close to let me pick up my car
Great. Professional staff. I'd like the periodic updates. Thank you
Everyone was very happy, cheerful and helpful
Excellent job and your customer assistance rates as #****! Very satisfied and will highly recommend your services.
Vehicle looks great, employees were efficient and professional, i was kept informed and vehicle was finished in a timely manner
Everyone was polite and courteous. The repair was done on time.
I had damage to my car in Alaska and y'all made it very easy to come in get the estimate quickly got the parts for me and repaired my car. Along with treating me like I was a person and the kindness of everybody at your shop really makes me feel good and no I will use you again if I should ever happen to need auto body repair again.
Staff was very friendly and efficient.
My car was repaired way ahead of expected timeframe and it looks great!!! A few areas on my car were buffed at no charge. That was an appreciated extra bonus.
I would definitely recommend Caliber Collision to my friends.
I love the free popcorn???????? It was tasty and is the perfect portion size for a healthy mid afternoon snack????????
Thank you for a very positive experience!!
The staff at Caliber Collision(Palmetto) was extremely nice and willing to place my needs as a customer first. I was pleased with the work performed in my car and I would defenitely go back and recommend Caliber Collision. The only thing that I may point out and this is not meant as a complaint but intended as constructive input/Critism; I was a business owner/manager for 12years and within the office I noticed the first and second time I was there @ at first there was a mechanic trying to help me and was doing his best to do so but there was not many staff members around. I believe there should be two receptionists in rotation ( you may already have a system implemented but that was just a general observation. Overall; very pleased and happy with the service.
My wife's car looked great. And the customer service was great too especially the associate name Deena. This is the second time I have been to your shop and she was very professional and courteous. I would hang on to an employee like her, she will help build your business. We have been please with the body work both times we have been to your shop. Did not meet any of the work crew but if they are like Deena you are a lucky company to have such a staff. Thank you for your hard work.
Great job with keeping me informed.
The car looks great inside and out
Every thing was great. Very happy with your customer service.
It took a little time to get the part, but that was not your fault. The storm shut down the Skyway bridge, delaying things.
Superior service, Friendly staff. Quality workmanship
From the moment I walked into Caliber Collision in Palmetto I was greeted by a friendly manager. He took the time to listen to my concerns, and then estimated the damage to my car. To my surprise he said he was able to start working on the car that day. They keep in touch with you by the preferred method you choose (phone call, Tex, email). They did keep in touch with me by Tex and my car was ready when they said it would be ready. Excellent customer service and the repair to the front of my car as even better that expected. I would definitely recommend this shop.
I am extremely pleased with both the repair to my vehicle and,in particular,your customer service. The care offered your customers is is absolutely wonderful and I will recommend Caliber to my friends and associates.What could have been a very unpleasant situation was made painless by your caring and consideration. Thank you.
Great job, friendly, repairs completed on time...Very highly recommended!
Extremely friendly and professional staff...
Vehicle Make : Volkswagen
Everything went super. Couldn't be happier.
The service was excellent and I appreciated ther help coordinating a rental car.
Quick, courteous and did a 'bang up' job! Very satisfied.
The key cover on the drivers side fell off. That was not part of my repair. I looked at it and found that it was glued on and the area where the key goes in had been beaten. They painted the cover, didn't say anything. Someone had tried to break into it! I picked my car up on Tuesday,Jan 26, took it back on Wednesday, Jan 27 and Mark offered to purchase another cover. I am not sure this will work since the key area has been beaten. The part is due in today, Thursday, Jan 28. We will see when I take it back.
USAA recommended Caliber Collision to repair my Lexus after it was damaged by a careless driver in a parking lot. I was a little nervous taking not taking it to the dealer for repair, but they did an excellent job and even washed and vacuumed the car afterward. Would definitely recommend them.
Your customer service was excellent. And the repairs on the vehicle we're done quickly and professionally. Thank you
The service was great . The manager and other personnel were
Every Employee was very nice and helpful.
This is the best service on a car that I've ever gotten. Everyone on the staff was courteous, friendly and helpful. The quality of the work was outstanding. They went beyond what was expected to make things right. I was extremely happy with the experience.
Failed to repair ALL cracks on front bumper.
Was told to bring back and fix would be done.
Quality service at its finest! The staff is highly professional and they strive to meet their customer's expectations. We were treated with the utmost courtesy and respect...what a wonderful experience. You would not now know my vehicle had been in an accident. We would recommend the services of Caliber to anyone needing the highest quality vehicle repairs possible.
Hate the number of texts but love your service thank you
Excellent workmanship, communication and professionalism! Thank you!!
The work was superior and the timing perfect. Thank you
fast excellent work. great employees
Vehicle Make : Mini Cooper
Very satisfied with the service
I was very pleased with my service with you all. My car was even cleaned inside and out that was great. I would definitely recommend other customers. Everything about my experience with you all was outstanding. Everything was very well explained, car was even finished a couple days early, and the people who work rhere are all very friendly.
Awesome service ! Andrew and the crew at caliber collision made this process absolutely painless. My car came back better looking new! Thank you again
Professional work competed on time with exceptional customer service.
you surpassed performance of any repair shop we gave used in past