Teri was great. The insurance company was not easy to deal with and she handled herself like a pro.
Outstanding service, thank you
Joel was extremely helpful, explaining everything well, telling us our options and generally providing excellent service. We received calls keeping us informed of our repair's progress. We highly recommend Joel and Caliber to anyone in need of car repairs.
Bad communication did not call before and it took a long time and end up doing more work changing the whole door they said I when I brought my car no changes just the paint rubber strip and would align the wheels and would be done in 10 days not happy with their service .
Joel Regondola was so helpful and easy to talk to during this whole process of getting repairs done on my car. He answered all of my questions and left me reassured that my car was in good hands at Caliber Collision. Along with washing the exterior of my car, they also surprised me with a total interior cleaning of my car by dusting the dash and vacuuming my floors. They even went as far as to take out all of the extra water bottles that I had laying around in my car. Overall, it was a great experience and I am completely satisfied with the service I received from Joel and all of the employees at Caliber Collision. Definitely will be recommending this place to any of my family or friends that need repairs done on their car!
Love my advisor. He is the best !
My car looked great. Joel was very professional and gave me good advice about another incident with my car. I will come back again in the future.
Joel and the staff were very helpful and very friendly. I am very happy to get my car repaired over there.
Caliber / Joel,
Kept me informed on the status of the repairs and when I pick up my car Caliber had detailed it because it looked very clean.
His very nice everything I asked him. he answered me back and so good. I give him rate ****-1010
thank you so much to fixed my car
Greathe job. Thanks for a job well done.
None. Continue to keep up with the good work!
This is the best team of collision repair professionals I have ever had the pleasure if working with!
excellent service provided by Joel R. my car was finished ahead of time... Joel followed up on status of repair constantly and explainedevery details done to my car
It was great experience and great customer service.
I appreciated your daily updates on the status of my car. KUDOS TO YOUR MANAGEMENT TEAM.
Norberto was exceptional all the way. Give him a raise????
Thank you. I appreciate your attention to detail. The final qc inspection didn't go as expected so the qc inspector sent our car back to the shop for some tweaks. I appreciate you standing behind a quality product rather than the fastest cheapest solution. We will recommend Caliber and hopefully never need the service again but if we do I won't hesitate to call Caliber! Thanks!
Customer service was great, car looks great. Plus you even cleaned the inside!
Appointment was quick and easy. Car was ready before date promised. Great work.
Thanks for cleaning up the car. It looks great.
Great service I'm very happy with my repair
I'm going to have to talk to someone at your shop about my safety bag light being on because I took my truck to Toyota and they informed me that whoever worked on my passenger door trickered the air bag light, so I'll be in contact with someone about the cost of getting that light turned off!
Well repaired like from the Factory even better. Great Adivser Joel R. should have more like him
Good job! But it took so long to get the car repaired. One week waiting and two weeks for the repairing
Thanks for quickly getting the OEM headlight assy
Caliber kept me well informed of the progress on my truck. When I thought that my truck was done and looked great, they even washed my truck to finish it up. My truck was also in a previous accident, and they explained to me what they had noticed and tried to complete the repair as well as possible. Job well done Caliber. Thank you so much.
Excellent personnel attitude
Repair was done before scheduled date with excellent quality.
You guys finished a week ahead of schedule. Awesome job guys
Job well done. Thank you for you service
Great work very professional. Thanks
I'm really happy with the job they did. They left my car as good as new. Besides the excellent job they did on my car there customer service is fantastic. I would highly recommend other people to go there.
You guys were so wonderful every one so helpful cheerful and always ready to answer any question I really enjoyed u guys so very much
Professionally done from process to repair. All staff are very helpful and informative. Thanks.
I really appreciate the communication and dedication of the Caliber staff. They made the whole process so smooth and easy for me. They are dedicated professionals that are super good at what they do. Most importantly, they are customer service oriented.
I want to express my personal appreciation for their superb service in the last 2 weeks. They made my life a whole lot easier and much quick to get back to normal.
The staff was very pleasant and made the process very smooth. Norberto was excellent at communicating with me the damage to my car and the stage at which the repairs were in. I had a couple of questions about parts and they were knowledgable and quick to answer.
My parked car bumper was hit by another driver. The Insurance Company recommended Caliber Collision. Caliber Collision service and repair was handled professionally. I would recommend Caliber Collision for collision repair.
Joel was a delight to work with. He is very friendly, explained everything in detail and called me with updates on the status of my repairs personally. My car looks great!
Loved the service and promptness, although there was a disconnect between online status updates and what was actually going on with the car. Quality of repair is impeccable, so big thumbs up on that.
Very professional employees. Very helpful and knowledgeable
I had some initial confusion caused by changing the date at which the repairs would be finished only by email, which I didn't see because of the holiday weekend. But that got resolved quickly with a phone call, and the repair looks very nice. So overall a job well done.
Very responsive to questions on updates. Loved the email update as well. Job well done.
life back to running again-thanks
I think that caliber collision has done a good job on my car.
Unfortunately it took 2 tries and it still wasn't totally right. People were nice about it. Valerie was exceptional.
I'm very impressed with the end product of the job and I had great customer service while doing business with them.
Joel was very thorough in explaining the process and was very helpful in answering my queries. Excellent Customer Service as well in the front desk.
Joel was the agent and he did an excellent job keeping me informed of the service. He also was very collaborative with me on timing and pricing. We even inspected the car together which show trust and respect. I will consider Caliver again.
All your staff are very helpful
Thanks for cleaning the car! :)
The battery inside my key is gone. I think the technician removed it and forgot to install back when deliver the car. So far this is the only think I want to complain.
Joel, my service adviser kept me informed on a regular basts about the repair. When there was a delay on delivery date, he called me. The service and communication was outstanding,
Just needed one little help of fixing the passenger side visor and they would not do that in addition to the main work. That little extra fix was not much time or effort.
Main work done beautifully. Love the new door.
I was told the car would be ready by Friday and at 5:40 I was called it was done, but they were leaving and I would have to come Monday.
liked the updates on the repairs.
Bumper trim fit not all the way flush with side trim but it ok I can accept
Your staff is completely professional, nice, and helpful!
Every one we encounter was friendly and helpful. The work was done in a timely manner and was done well.
Joel and his team was excellent! great service, would definitely pass on a good word. Thanks again.
They did an excellent job, especially they not only fixed my car like new, but also cleaned my car well. It was greatful for their wonderful service.
It was nice. Couldn't tell anything happened to my car. Beautiful work.
Good job! Thanks to Joel the adjuster who helped us.
All of them were awesome. From the moment I walked in til the time I picked up my car. Very friendly.
I appreciate the time and effort your team has put in to repair my 2011 Nissan Altima. As I said when I met with Dennis in regards to the unexpected noise after the repair, I doubt very much the noise is related to the tires because I had those tires for months and no such noise was noticed prior to the repair.
I suspect a bolt is not tight enough so as the vehicle moves on the road, depending on the road surface, vibration of the loose parts will cause the kind of buzzing noise that Dennis and I heard during the test drive.
Please give me a jingle on my cell phone at ****-****-xxxx. I look forward to working to resolve this issue.
My only concern was the leadtime on parts. I've read this is a problem in major metropolitan areas since local warehouse space is pricey. It's hard to distinguish the repaired areas from the untouched - excellent work.
i loved how fast and friendly every one was to me.
Very fast service. Project manager explained everything well.
Norberto was exceptional. Promote him to become the Manager of the shop.
Driver side seat belt and Windows slide make noise , which was never heard before
I appreciated the being updated via email on the progress of my repairs and more importantly the phone calls received from Joel Regondola on issues found during the repair process. If and ever I have another car accident and I know I’ll be in good hands with Caliber Collision
Repair quality is excellent.
Very satisfied with work. Looks as good as the day I bought it.
Mr. Mathews was excellent 10/10. He stayed after office hours patiently at his office until I could come to the store. He is simply a great employee.
Jonathan & Sudha
Entire staff was extremely customer oriented. I was kept up to date on
repairs necessary, the workmanship was excellent. I'm very satisfied with
all aspects of my association with Caliber Collision and would recommend
their services to all.
My car was done well. But the updates to contact me and keep me posted on repairs were lacking it took way too long about 17 days. It was hard to get exact feedback. Jeanne G
Quick repairs as well as good quality work. Great employees working at Caliber Collision in Milpitas.
you did it so well.Thank you very much.
Joel was really nice and informative! I also enjoyed getting updates on my car and know it was happy! Lastly, my car was ready on the date promised.
I knew I could count on Caliber Collision to do the job quickly and correctly!
Telling everbody what a great job you guy did thank you
Great service, great repair!!!
We are impressed with the updates given via e-mails.Work was completed on time. Staff are helpful and professional. Quality of work is satisfactory. Clean work. We were able to save some money. We like the service overall.
The repair took way too long. Other than that the quality of the work and the interaction with the staff was excellent.
Very good organized and detailed work on my repair
Great job as always...A+ body shop...
Excellent service all around. And my car was even ready a day early!
Joel was very efficient and pleasant to work with.
The repair was well done and I am very pleased with the outcome.
Great job and timing was fast very efficient team
Perfect work done, and even get wheel washed like new. Thanks!
Great service and thanks to Chris M.
Justin was very professional and kept me up to date. GREAT SERVICE,I give all 10
George was great even though most of our interactions were over the phone.
Valerie at the front desk was super nice. My son had his car fixed here and you did such a good job, I decided to do mine here also. ????????
JUSTIN MADE A YUCKY SITUATION TOLERABLE. THANK YOU
I can only give you eight points, because time is too long, and left a part not installed, The car cleaning not clean, but I still thank you very much!
The speed of which my vehicle was done n ready
Very helpful and friendly
It was the smoothest experince. Thanks to Justin my service advisor.
Very satisfied with all aspects of my experience at Caliber. Good team approach.
The updates were done at the right time. When I would wonder about my car part. I would get a text. That was great. Matching the paint was very good. I would recommend you to other people.
Justin was great! He provided me with exceptional service. He calls to give me an update on my car every day until completion. Thanks again Justin!
Very great staff and workers. Very satisfied for the 2nd time.
Amazing job done by amazing professionals .
I had dropped of my car on Wednesday January 27 2016. I was told that it would take at least a week. The. I recieved a txt notification saying it will be a little over week which was fine. Then i get a call confirming the txt. 2 days later i get a call saying that it would be done on Saturday already January 30 2016. Which was great news. I was just a little worried the work might have been rushed but when i came in to pick it up and my car was shown to me. It look brand new like i just bought it. Im very satisfied with a great job done to my car for the repair. Very outstanding im extremely happy. I will definitely recommend calibe collision to anyone who needs repair and for myself i would go back for anything they can do for my car any repairs paint job. Maybe installation if they do that. Thanks so much caliber collision for a job well done.
It's an excellent opportunity for me to get my car back to rhythm.
Great service. Very professional and courteous staff. My service advisor( terry) was awesome in all respects. Very satisfied with the entire experience.
Repair not done correctly. I have to bring the car back for more works: swirl marks, tire is leaking and left front headlight cover is scratched.
Everything went well and I would recogmend you to others.
No phone call when vehicle was ready. Didn't receive notification on completion.
Didn't get a good service.
Great job to fix my car! Very satisfied!
For pick-up information at 5:30pm Friday, it's too late for me to pick up, I have to go there next morning(Saturday ) . They didn't tell me the store is closed on Sat. When I went there Saturday morning, I was shocked the door was locked. Fortunately a worker of Caliber was just there for something else. He helped me to pick my car back. Otherwise I won't get my car back on Saturday even I saw it at parking lot.
Great experience from an awesome crew, attention to detail, communication, quality of work and fantastic personnel was a pleasure to deal with. Not looking forward to any more damages to my car but if it happens, I'll be back.
Best customer service and I received my car in the best condition. I'm more than happy and satisfied with my experience here.
I think it took too long to complete the job.
I did not obtainupdate about my repair
A job well done. My car is looking better than before and you complete the repair 2 days ahead of schedule!
Raul was very professional and experienced. I felt that I was in good hands and taken care of. I went to pick up my car and was surprised to find it washed! The repairs looked like no accident occurred. I later noticed associates washing vehicles on the side of the building.
Caliber Collision classy. Good job. Rhythm of life restored.
Having an Enterprise Rental next door made the repairs even less stressful.
Raul was a fantastic adviser. I am satisfied with the quality of customer service and work done here.
Fast repair. Cleaned car inside out. Thanks.
Great experience! Everyone was friendly and helpful from the receptionist to Raoul, who gave me my estimate and kept me up to date on the progress of my repairs. I could not have asked for better customer service. I will definitely recommend Caliber Collision to my friends and family.
Situation Normal; All Fixed Up. :-)
The overall "fit" looks good however, on "finish" part I have following comments,
****. One can easily make out the difference in bumper color (painted in this repair) vs the color of fender on one side of the car.
2. There are atleast 2 places on the painted fender (in this repair) where the color has imperfections like a bubble or dirt particle stuck inside the color.
Lock horn and lights not working after receipt of vehicle
The job was not done correctly
Raul is great a big for the company and for customers. Got my car on time nice job
I am very pleased with the with the restoration work done on my Toyota Tundra. The paint finish looks better than it did when I first purchased it brand new. I want to thank Raul and all of those at Caliber who worked on it. Job Well Done!
Thank you much, you guys are awesome!! Great job on my caddie.
Thank you for servicing my car promptly and for the high quality of it's repair. The staff were very kind. My auto looked "Spiffy" when I picked it up. It felt so good to drive away.
Vehicle Make : Mini Cooper
Yes the service continues to be very professional.
I took comfort in the fact that I received status updates via e-mail/phone on the progress of the repairs. Everyone was friendly and courteous. The car looks great.
Its good nice work i can recommend you ro some if they need collision repair
The staff definitely takes care of the customers as well
As their vehicle. I would highly recommend them to others.
Thank you very much good job