Everybody works like a team, they always keep you updated with the process. Always maintained professionalism.
I would definitely recommend their service to my friends.
Thank you for your great service. My car looks as good as new! My one concern would be that you are sometimes too optimistic in telling us when the car will be ready. My daughter and I were disappointed several times when we were expecting the car to be done on a certain date only to be told that it would be another week. Nobody likes surprises like that. I think it would be better if you honestly gave a very conservative estimate for the completion date. Then you wouldn't have to give customers negative surprises. Maybe you would even delight them by getting the car done before your estimated date. Maybe you are afraid that, by giving customers realistic finish dates, they will take their car somewhere else where they say they can finish it more quickly. But I think you have an excellent reputation in our community, and I know that I would not take my car repair business elsewhere.
Professional service. I was kept informed of the progress. My car looks great.
I noticed a scratch that wasn't there before.
Don't change a thing job well done
I really liked how we got updates on how the repair was going, and after receiving the truck back it looks like new. If not better
Great service. Car was ready as promised. Never had a bad experience.
Quality is very good. We only had one issue. We were delayed a week due to wrong parts not once, but three times. I know this was no fault of yours but just wondered if this was something that happened often and why?
Loved working with the people at statesville collision! Everybody was very friendly and kept me updated with everything going on! Would definitely recommend to others and go back if needed!
The repair looks good, the front office staff has great customer service.
I really appreciated the professionalism your staff had. The timely updates were greatly appreciated.
I was very happy with the work done on the car it just I was told that they would keep me up to date with the repair work done. I was not contacted one time in 26 days I called 2 times check on progress and was told they would contact the insurance company and they would contact me
Chris Catoe did an excellent job at writing up my estimate and keeping me informed about everything that was being done to my vehicle. Statesville Collision Center did excellent work and repaired my car to brand new condition. I highly recommend them for anyone seeking auto repairs.
It took almost a week longer than the original projection, but there was daily communication. The car seems like new. Of course, I only just got it back.
I am happy with the service I have received. What I am not happy with is that when I came to pick up my car it was not completed. Even though it had gotten a four wheel alignment the steering wheel was turned about 20 degrees to the right. I know that this work is done at bill Martin tire from from what I understand. But at some point during the finishing process I think this should have been noticed by a shop employee. Thank you for getting me another rental until this is taken care of
Very helpful staff and quality work performed. Very impressed with the entire operation.
Excellent work! The area that was repaired looks like brand new. I hate to take it out in traffic, cause it'll get bugs and dust on it (smile). Please thank your guys for their really nice work.
I am very pleased with the job everyone at Statesville Collision Center did on my truck. I definitely recommend you to anyone that needs repairs done to their vehicle. Great experience all the way around!
Best service and people in North Carolina.
Vehicle Make : Volkswagen
Very professional. Totally satisfied with the process of repairing my car. Job well done
Fast and friendly service with a quality repair. The staff responded quickly to inquiries on the repair status. The fit and finish of the new bumper cover looks great.
Very helpful and friendly staff.
Thanks for the quick fix! Great job getting everything done in a quickly manner and always updating me on the progress of my vehicle.
I would like to me with management to voice my concerns. Thank you Amanda A
Great job,excellent customer service.
Vehicle Make : Mini Cooper
Everything was handled for me and my car looks better than it did before it was hit!
Everyone was friendly and helpful. I'm glad that we chose Statesville Collision Center to repair our vehicle. Thanks for a good job!
I had the best experience I ever have had at a repair shop. I felt like everyone knew what they were talking about and took great care of my car. It was fast and I was kept updated.
Very well satisfied, with daily progress reports and workmanship.
I'm totally satisfied with the repairs made to my vehicle and would recommend you to everyone I know to get any and all repairs completed at you company. Thanks very much for your service.
It was a good experience. If I ever needed to
I would come back again.
An awesome repair job was done. I liked the way I was kept informed on the progress of the repair. If I hear of anyone needing a repair done I will send them your way!
My car looks showroom ready. The techs did a fantastic job on the repairs. Can't tell I had an encounter with a deer.
Mr. Sloan and Joanie were great to work with. They were professional and courteous.
the staff was professional and timely in their communication
buffed my tailgate got the paint spray off from a previous incident, thanks
I really enjoyed the daily updates regarding the status of my truck. The paper work was easy to process as I was nervous about how difficult it would be to get my truck fixed and a rental car. Finally, the truck looks great; job well done. Thanks SCC!
Beautiful job, can't tell where you begin or enden with the paint. great job and thank you for making new again!!!!
I liked that you kept us informed of the status of the progress on the car.
Outstanding service and on time delivery!!!
Thank you so much Statesville Collision Center..
Everything was easy and my car looked exactly like it did before the repair... Just like new!
Awesome service,communications and work.
First off I want to thank Tommy for keeping me posted since the first day my car went in. Every morning I would received messages of what's going on. Thank you to the team of Statesville Collision for a friendly place I would definitely come to you again.
Service was great only thing I seen a problem with was from all the wax marks that was left all over my car and window from where they detailed it and didn't get wax completely off
Thanks for good work and prompt work.
Very friendly staff. Thank you for the text messages to let me know the status of the repairs.
The communication was exceptional and the repair is perfect . Thanks Tommy
The staff was super friendly and helpful. Very impressed with how up to date they keep with your repairs. Thank you all very much.
Everything looks great!! Thanks for an outstanding job!!
There were several issues but I am trusting that Statesville Collision will take Care of the issues an then I will then change it to a yes......but that is up to them......as they are aware of the problems
Thanks to everyone, you did a great job