Estimate was accurate, with minimal changes - email updates were very important, and several calls from Leo to give feedback helped proved clarity and understanding of the process.
More importantly the car wa# ready when promised. Thank you! Overall very good experience.
Very organized and professional.
Really appreciated the frequent communication via text to let us know the status of the repair. The staff exemplify the meaning of good customer service by their professionalism, friendliness, referring to me by my name, responsiveness, making sure we had a chance to check out the work done before driving off of the lot, and giving us a chance to ask questions. I would like to give a particular shout-out to Fred Williams and Sheryl who are the two I had direct face-to-face contact with.
Everyone was very gracious and kind. Car looks beautiful!!!
Thanks to Fred for the communication during the process.
I think the email updates are an important part of the service.
My car looked great. I just wished someone came out with me to go over the repairs.
Stated previously in first survey
It was done quickly efficiently cost effective
Friendly staff, fast work!
Yes good work done fast thank you
You are a well managed auto body shop.
I liked the fact you could take my vehicle right away and by getting it done ahead of schedule, you saved me on the car rental. Thanks.
The service is always outstanding at Severn Auto Body. I am always treated nice. Thanks again.
Everyone with whom I spoke at Severn Auto was more than friendly, professional, and effective. Go Severn River Rugby!
This was the second time this vehicle had collision damage fixed at SAB and the second time that the car was incorrectly repaired when I came to pick it up. Missing license plate, color not matching, misaligned hood. I've learned NOT to turn in the rental car until I inspect the repair work first. Next time we need to consider other shops.