Terry was very friendly and helpful. No complaints
My shocks, and whatever related equipment to my rear suspension was NOT damaged and perfectly functioning prior to the accident.
Yet now my vehicle is still not safe to drive and I will not be driving it until I get a second estimate done on the vehicle and it repaired. My vehicle did NOT drive this way.
And when the prior manager of the auto body shop tells me he is concerned that the insurance company probably wont cover the cost because of the year of the vehicle I have my doubts. As to whether it was wrote off because they were worried my insurance company would just consider my vehicle totaled.
So I am still without a vehicle because service is trying to say its do to where and tear, not because of the collision. I will be getting a second opinion as I know for a fact it was fine before the accident.
Also I was told that the service department had checked all the fluids in my vehicle. Yet when I picked up my vehicle I had to have them top off my oil.
So how trustworthy can I take the word of the service department, when I know my suspension was in perfect working order before my accident, and my oil was low.
No offense to the new manager of the auto body department Terry, who seemed to be a nice guy trying to make sense of everything he came in on.
But I am highly unsatisfied
The work done on my granddaughter's car was excellent. The communication as to the status of
The repairs was also excellent. It was finished
when expected. Thank you and all of the staff that worked on her car. Thanks.
excellent estimate and repair work
Thanks for doing a great job repairing the Focus. It looks great!
Everything was handled in a professional and courteous manner, thanks!!
Everything before and during the maintenance was excellent service. Loved the
Text updates and using my old rank. I did not expect to notice so much dirt specks under the paint on the left side of the box and so much blemishes on the bumper. Hoping a sos pad and more buffing of the bumper might now make the flaws less noticeable. Raining on day of pick up so did not notice these flaws. This repair is possibly better than what I would of gotten in Oscoda MI but the San Antonio TX body shop did way better on my old vehicle. Would not recommend this body shop to anyone soon.
Thanks for repairing both of our vehicles this past month. Job well done.
We've had great experiences after several repairs.
Hub was not installed properly. Was loose & missing the gasket. We have corrected ourselves and thankfully noticed. This is inexcusable! The paint job was subpar, but we can deal with it. Will not be returning.
Super impressed with quality of work, daily updates and that our car was detailed!
Just impressed at how fast the service was and everyone was extremely nice.
Not satisfied completely with body work done on car. Couldn't open gas cover on car. Gas filling area is completely messed up.
The ford team was awesome! Excellent work and professionalism!!!
I want to especially thank Mr Charles "Chuck" I think, for taking care of my vehicle! Five star service! Thanks!
There are some scratch in the paint from the wheel when buffing it out I will be bringing it in to have it taken care of
You would never know it was in a accident, job well done ????????