The entire repair did not include proper communication and took twice as long as it should have for the small repair. Completely disappointed
Michelle was great and walked me though the entire process. took longer than I would have hoped for but the end result is very good and much appreciated. Gary
Notwithstanding the late resolution of billing issues with Liberty Mutual, the work so far appears satisfactory and acceptable. The delay was out of SB control, per spokesperson.
Michelle was just amazing through the whole process! She gave me constant updates and went out of her way to make sure I was happy. Definitely happy with all of the work and customer service! Thanks!
There was a mixup with insurance payments that didn't need to happen. Poor communication between the shop and Nationwide.
Repair was done within the time schedule and your technician was helpful in giving answers to my questions. Reception was friendly and efficient.
Thanks for being there for my repair ????????????
Wasn't done on schedule. The text communication disagree with reality.
Superior Body Shop and Nationwide Insurance Company have done a very good job in helping me go through my recent car repair.
Superior Body Shop provided a fair repair estimate and a good repair result.
Overall, I am completely satisfied.
Vehicle Make : Volkswagen
My car looks great. Feels good to have it back.
Nice work. Nice people. Great experience!
No imperfections on repair and completed on time
Fantastic service...Steve was great...very responsive
Paint on intended body work is imperfect. Suspected no quality control. Also still waiting for last part but must return. Inconvenient and unsatisfactory for car to be returned with missing part.
There is an area on the repainted hood that is not right; I have informed Superior and will return in a few weeks to have it taken care of.
excellent follow up and explanation of repairs and possible repairs; excellent status updates so that we could coordinate rental car return. we've been in 4 accidents and superior is the only body shop we recommend, great service team!