Vehicle Make : Lexus
WORST EXPERIENCE EVER AND THEY PUT MY LIFE IN DANGER
I had my 2016 Lexus GS fixed at this location from RWC Lexus recommendation. All I can say, is its the worst experience of my life and they have 3 yelp pages that are deceiving.
****. It took them two months to fix my car and they never give you updates. Tricia was my POC, but I would always have to call her to get an update. Horrible service
2. First time I went to pick up my car, they only detailed the part they fixed (that's nice). The interior of the car had grease stain marks from the mechanics, swirl marks on the areas they painted, and dirt under the clear coat on the hood they just painted. I showed Tricia all of this, and she didn't see the swirl marks and acted like they were not there (pictures attached), but they had to take it back to fix the bubbles/ debris on the hood.
3. The second time I went back, the back passenger door that was repaired had to be repainted because it was not painted properly and the car door jams were dirty.
4. Third time I went back, the car crevices had dried white polish. I was so frustrated that I took my car and they offered ot detail it the following Monday for me. I was driving my car home and all of a sudden my CAR STALLED ON THE FREEWAY DURING RUSH HOUR. I called Superior and they sent a tow truck. Seriously! How can you mess up this bad! I finally made it somewhere safe and brought the car back to the shop. It was sent to Lexus where it was reset and I picked it up.
5. Fast forward six weeks the tire they replaced on the freeway! I had to take it back again and they had to send it back for "inspection" How does a new tire side wall blow up? Luckily I made it yet again to safe location and had to call MY OWN tow truck to change the flat.
This place is horrible, lacking communication, does not follow up, puts your life in danger and does not take accountability for their mistakes. I even asked them to refund my $500 insurance deductible which they would not.
I would never recommend this place to anyone and would stay clear, its not worth it. Do a simple google search for "Superior autobody San Carlos Yelp" and you will see they have multiple Yelp pages with similar reviews.
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