Vehicle Make : BMW
Disappointing overall. As a long term customer this is the first time I've experienced exceedingly poor customer service from Patrick. For minor repairs my car sat in their lot over a month. Subsequent voicemails to the Collision Estimator were not returned. No proactive communication. Car wasn't ready when promised. Estimator had little knowledge of the repair status.
Now... I'm looking to get away from BMW altogether and buying a new car. I do not recommend this repair shop.
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