From the front desk and beyond, everyone I came in contact with was courteous, professional and accommodating. A bad experience was made much better by the Farrish Autobody team!
If there is one thing that could be "tweaked",... it would be the unnecessary and confusing text messages that were automatically generated from the service and parts departments. I received several messages with a link to "pay my bill on line".
Prompt service, polite and helpful staff, flawless restoration of my car, and to top it all off I was able to return my rental car to them!
One of the best experiences I have ever had. Your expertise, professionalism and courtesy were outstanding. I would unhesitatingly recommend your shop to anyone for any reason. You guys rock !!!
The work looked great. Cleaning the inside of the car was an added benefit that I didn’t expect and really appreciated.
Simply put, Chris Thacker and his team at Fairfax Auto Body are top of the line. They are collectively the professionals that we all wish we could interact with every where we go. Chris and his team know the auto body business through and through. Chris even made time to provide me with periodic updates on the progress of my car repairs — as if I were the only customer under his care. The team there is kind, friendly, and sincere. Thank you for a first class experience.
Great team, very professional
TEam was thoughtful helpful and kind.
Repairs complete on time and quality of work appears excellent.
Very friendly staff.
Very satisfied and then some :)
Great communication throughout the process. Will certainly be returning for future needs!
Extremely happy with the work done, but also the speed and professionalism of the team.
Our experience with Fairfax Auto Body was totally positive from the first contact through completion. This includes: Valerie expertly managing the front office, Chris Thacker providing a thorough estimate/pictures and remaining the contact point through completion, Kyle Murphy delivering the completed vehicle and providing details of work performed, and of course the shop employees who performed the work in a professional and thorough manner totally erasing any signs of damage and restoring the parts to showroom condition.
Thanks Farrish of Fairfax Auto Body!
My car looks good as new. Chris kept me up to speed with the status of my car without me having to inquire at all. They knew I had limited time in the area before traveling home and made sure my car was finished ahead of time. Would definitely recommend!
Fantastic work, excellent customer service and quick repairs
Everyone was more than helpful. They went out of their way to answer all of the questions I had. They truly made my sad car situation better. The team was funny and so fast with my repair.
Car looks great. Good communication from start to finish. Bonus: car was available ahead of schedule.
Everyone was great. Chris kept me informed along the way and Kyle made sure I was happy when I picked up the car. Thank you!!
Chris was always available to us for updates on the status of our repair. We found everyone, including the people answering the phones, to be courteous and professional. Thank you.
Appreciate how Chris kept me informed of progress.