The customer service was amazing from start to finish. My car was fixed quickly, and looked better than it has in a long time when I picked it up (repair work was impeccable, and much to my surprise they even cleaned my car!!). I, also, really appreciated the use of their loaner car:) Thank you Shottenkirk Ford!!
Great experience. Merrill kept me updated with all the changes that affected when my vehicle would be ready. Looks like it did when I bought it new at the dealership.
The Collision Dept gave me eccellent service. From working on the repair estimate, through the actual work being completed, Brian Charron and his team were very thorough in the details of the quality of repair on our vehicle. More so was the personable and freindly interaction with Mr Charron. He made me feel welcome and gave me confidence in the repair and the time it would take to complete. I was very satified.
Keeping us informed of progress. Workmanship great
The team did a great job and thanks for going the extra and cleaning my car. It needed it. I missed my car but it was nice knowing it was in good hands. The only thing that was a challenge was not having a car to use while mine was in the shop.
Thank you again for taking good care of my black beauty.
Merrill and Brad and their departments were most helpful and accommodating. I particularly was surprised and pleased with the detailed cleaning provided.
Very good and done in a timely manner
My son said his car looks as good as the day we bought it
Our vehicle looks great. Even though delivery was delayed due to getting parts we were kept informed.
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