Terry went the extra mile to rectify a minor issue on delivery. Outstanding customer service!
Larry was great!!!
Vwey helpful and friendly
Your team was very professional and kind. They communicated well and my car looks fantastic. I also appreciate the cookies!
Larry was fantastic! Perfect in communication, hospitality and knowledge
Easy. Friendly. Quick. Worked with ins perfectly.
Highly recommend. Still love my Volvo!
Vehicle Make : Volkswagen
They kept me informed but they kept saying it was on track to be done on Thurs. But then I was going to pick it up on Thurs & I called to check on my way there and they said it may not be done until Friday. They said they’d call me if it was ready on Thursday. Well it wasn’t ready until Friday. They should have texted early on Thursday saying it would most likely be an extra day.
Thank you - and my car was so clean when I picked it up! Shiny inside and out!
I will give it I 4 out of 5.
Some touch up work that was supposed to be done was not done and I had to wait once I was told car was ready to pick up. The spare tire was not put away properly. Again, I had to wait.
Great customer service. Clear explanations and timing of repair was right on.
A surprisingly pleasant experience. Staff is professional and courteous.
Vehicle Make : Volkswagen
The staff was extremely friendly and informative. The text messages were helpful but not quite in sync with where things were at which the staff warned me about when I first dropped my vehicle off. Overall I'd recommend Platinum to friends. Car looks great, clean, etc. Cookies on the way out were a nice personal touch which my wife and daughter enjoyed.
I appreciate the updates throughout the repair process. The staff at Platinum are extremely helpful and friendly. Another great experience with Platinum!! Thank you!!!!!
I am overall satisfied, but the locked armrest was pulled up and now not functional
Great service and on time delivery.
Very efficient and quality work. THANK you!
Very happy with platinum auto body job done on my Ford Mustang car.Highly recommended.
I asked for an after market part for the exhaust. It was forgotten. After I inquired about it-I was told to contact Cornerstone which is helpful but will require ANOTHER trip for service when I was hoping it could be done there. It may be that the work couldn't be done at Platinum and I was hoping it could. They were friendly, helpful and early and SERVICE oriented which I appreciate. We have used Platinum numerous times.
Terry was wonderful to work with - very responsive and polite! He even helped us cancel our initial transaction so we could use a different card to earn points for our honeymoon AND gave us a whole package of cookies when my car was ready! Not to mention they held my car for a few days since I was unable to make it in during business hours until the weekend. If I ever need body work done again, I would go back to Platinum (and Terry) in a heartbeat! Oh, actually, I think I spoke to the other gentleman that works there too and he was awesome as well, we just happened to work with Terry a bit more.