Richard was great to work with as was everyone. Overall excellent experience.
Richard gave me a personal call when he saw my name on Nationwide’s claim list. Everyone in the collision center exhibited courteous attitudes during the entire process. Richard was busy with a client when I left, but he called me to make sure that I was satisfied with everything.
Took two weeks longer than it should have!
Vehicle Make : Mini Cooper
It was a seamless easy process. Thank you!
The team made my experience stress free. They meet all my needs and more. Very professional just what I expected.Thanks great job!!!
The car took almost 5 weeks to get fixed. While I understand more damage was found during the repairs and additional approvals were required it was still frustrating for the work to take that long. There are still noticeable issues with the car. It was my understanding that the right front wheel would be replaced. However it was only buffed out. There are multiple blemishes on the wheel. The battery was replaced due to age. The car has reset itself electronically twice since getting it back on 12/21. Both times while driving the vehicle. The driver side door lock has an issue as well. None of these issues were occurring prior to the accident.
Great service And workmanship .
Amazing service! Richard who was my contact at Cadillac was so wonderful. He made the process easy and kept me in the loop about my car! Can’t say enough about the service!
Outstanding service as always.
Mike Adams and whole team gave great service. While repair was delayed, it was because your team would only accept the right part in perfect condition, which I appreciate. I was kept informed, my rental was extended as needed, and Mike even drove in rush hour Friday holiday traffic to get lock nuts for my Infiniti before weekend. He also tolerated a lot of silly questions from me. That was all above and beyond. Much appreciated.
Job well done! Car looks brand new, clean inside out!
Great job, thanks!
This is the 3rd time that I had body work done at your facility and a excellent job was done each time.
Bruce took good care of me and did what I asked.
You were all very friendly and made us feel welcome. Everything was right on time. We didn't have to wait for anything. We appreciate that you took care of
all the details with our rental car with Enterprise. Bigut most importantly the bodywork on our car was perfect. Very precise work!
It really meant alot to get such good service because it is not fun to get your car damaged by someone else. The amount of time spent talking to insurance adjusters and having to take your car in for repairs is a waste of valuable time. All your efforts were greatly appreciated.
Vehicle Make : Mini Cooper
David was very prompt about taking care of my vehicle and when my trunk door was off a bit, he immediately took t to a technician to resolve the issue.