I was not kept up to date with the fact that my car repair was delayed. I had to call daily to ask when it would be done and each time I was told a new date. Due to this I had already returned my rental and had to spend the next 7 days Ubering to and from class and work and spent and extra $500 doing so. Just wish commiunication was better.
The timeliness that the repair was completed more than met my expectation.
The badges on the back of my Honda Odyssey were not attached correctly. New ones are being ordered and I’ll be coming back to hopefully have them attached properly.
Krause made a potentially painful process simple and easy.
Very professional and courteous.
Absolutely stress free experience after a very stressful accident. All involved very supportive, pleasant and thorough. Would highly recommend Krause to anyone!!!
Electrical system was not repaired a completely.
My car was super clean! Thanks for that. Great job and done ahead of schedule.
Very smooth experience. No surprises..always kept aware with what was happening and when my vehicle would be ready.
xtended Saturday hours would be good for folks that work M-F, but otherwise it was a good experience.
Vehicle Make : Mini Cooper
Everyone I met and talked to was professional and great to work with. Having work done on your car is not an easy or a fun process. This is the first experience I have had at a body shop where the team genuinely cared about the process and went above and beyond with communication on all levels.
Complete surprise at the ease of this entire process. Attention to detail, clear explanation of work to be done. Friendly staff all around. Communication was excellent. The completed work was perfect. Thank you to all involved. Kraus Family Ford and Enterprise.
You made this a very positive experience. Appreciate all you do
Very professional and courteous service. The repairs are great and the car looks like nothing ever happened to it
Good communication and great customer service!
I’m super excited, they went above and beyond.
GREAT JOB ! WE ARE VERY SATISFIED; AND. THANKFUL HAVE A BLESSED DAY .