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Vehicle Make : Toyota
Tim K..
1 out of 5
Cosmetic repair was done satisfactory. Issues after were not handled the way they should have been. 3 days after receiving the truck back, check engine light came on. The code was for something they had replaced and caused by not routing a cable where it should have been. In not doing so, the wire rubbed against the power steering pulley blowing a fuse and ruining the new pump. I had to do all the leg work on finding out what the issue was. Lost a day of vacation trying to get from shop that troubleshot the issue. It was electrical and Autobody was told what they found out. Ignoring that, they "fixed" a wire to a shorted out air pump with a **** splice and electrical tape. Why "repair" in the first place? The harness is attached to the pump that needed to be replaced again! Of course, it is all my fault and I should've done this and done that. BUT, if they had taken the truck back after the initial contact 3 days later about the check engine light, this would be a totally different sounding review. I hope lessons are learned about customer service from this experience. I know i have learned a few about how it is not supposed to be done.


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