Body Shop

Real Reviews From Verified Customers

J H.
Vehicle Make : Toyota
1 out of 5
3/16/2024
The car looks nice, but it usually takes multiple times to close the trunk. It's not aligned like it was before the damage done. Also, there was a light in the trunk. It looks like someone took it out but never replaced the bulb. I usually dondrive at night so didn't notice it was dark until I did open the trunk in the dark and couldn't see well enough to remove what was in the trunk.
Helen K.
Vehicle Make : Lexus
5 out of 5
2/18/2024
Thank you for fixing my Lexus, you did a wonderful job.
Garth A.
Vehicle Make : Honda
4 out of 5
2/15/2024
Car and truck look Great!
Dan A.
Vehicle Make : Ram
2 out of 5
2/14/2024
Overall I was happy with the experience and will be back if need be in the future. The communication was good until we experienced parts issues. There were a couple of times I expected the van to be done per communication and it wasn't, I had to call to find out what was going on. Everyone was very pleasant to talk with.
Jonathan L.
Vehicle Make : Subaru
4 out of 5
2/12/2024
Excellent, professional service. Appreciate the desire to make things right when my Subaru was making a noise after it was returned to us. I was given a ride home after dropping the car off and then my car was delivered to my home upon completion - thank you! Will recommend you to friends/family!
Bart T.
Vehicle Make : Toyota
5 out of 5
2/2/2024
Couldn’t have had a better experience.
Katie D.
Vehicle Make : Ford
1 out of 5
1/25/2024
A process that should have taken less than 2 weeks took 6 weeks. I kept getting told that my car was going in then a week later told I didn't go in but was going too. Then when it was finally done and I picked it up I was told that's not what happened. That I was just misinformed. So instead of owning the fact that you guys screwed up and it took way way way too long you kept making excuses. Tried to act like I didn't know what i was talking about and blaming someone else. You will never get a good review from me. You absolutely should have taken money off my bill for the hardship you caused from my car being gone for 6 weeks and for lying to me weekly about my car. I will make sure people know not to go to you guys because you took my money anyways, lied to me and tried to act like I am stupid. 1000% unsatisfied.
Susan C.
Vehicle Make : Acura
4 out of 5
1/15/2024
Was referred to American Way Auto Body by my insurance provider State Farm. I really liked and impressed they one of the few independent auto body shops in Spokane. My first contact was with Heather. She was very friendly and helpful. My estimate was completed by Andrew. He was professional and kept me informed re: the entire process and followed up with ongoing communication. The repairs done on my car were excellent. Bumper looks brand new! I urgently needed my car back by end of week due to upcoming trip to care for ill relative. Both Heather and Andrew were empathetic and understanding of my situation and ensured my car was done by end of week. I gratefully appreciate that more than they will ever know. Overall, my experience with American Way was 5 star!! Thank you again.
Jacob B.
Vehicle Make : Subaru
5 out of 5
12/29/2023
Excellent customer service and quality work.
Heather L.
Vehicle Make : Jeep
2 out of 5
12/21/2023
The body shop done to my car was fine but I’m not happy with their service! I have a blow n go in my car. They failed my blow n go more than one time, didn’t call me till they locked it out and had to be tow into my mechanic to get serviced which was fine. But the fact that they towed it to the sho, dropped the car, left the keys and then LEFT it there without my permission, no phone call or nothing is and was not ok with me! They didn’t communicate with me until after I found out my car was at the mechanics when my mechanic called me to inform me it was reset and ready for pick up. I questioned them (American auto body) and they were not understanding or couldn’t under stand why I was irritated. All they said that is you can pick the car up from the mechanic and I need some forms signed. Well at this point I had not even seen the work that was done on my car. I should have been at their shop signing the papers and doing a walk around of my car. It was unprofessional to do what they did! I will not be a return customer ever and will not refer to anyone!
William R.
Vehicle Make : Mercedes-Benz
5 out of 5
12/9/2023
Repair of the automobile was excellent and on time as promised. Staff was professional and responsive.
Aimee T.
Vehicle Make : Subaru
5 out of 5
11/18/2023
I appreciate the calls to update on the status is my car.
Michele S.
Vehicle Make : Chevrolet
2 out of 5
10/29/2023
Jobs not complete
Diane N.
Vehicle Make : Lexus
5 out of 5
10/27/2023
Always professional yet personable . I will always have my bodywork done there
**** G.
Vehicle Make : Ram
5 out of 5
8/25/2023
Excellent work
Jeanette R.
Vehicle Make : Toyota
5 out of 5
8/24/2023
Very accommodating and quickly got me back my vehicle. Thank you!!! Jen
Daniel R.
Vehicle Make : Toyota
5 out of 5
8/11/2023
Great work from an amazing team!!
Shawn W.
Vehicle Make : Ford
5 out of 5
7/16/2023
The guys cleaned up the interior and put a quick polish on the whole truck which was above and beyond. Thank you
Artie I.
Vehicle Make : Chevrolet
4 out of 5
6/25/2023
Work done in timely manor.
Alexa S.
Vehicle Make : Toyota
5 out of 5
6/23/2023
Everyone was so kind and welcoming through the entire process and my car looks beautiful! I chose American Way because a friend recommended it to me and I will definitely be recommending it to anyone who needs work done!

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