Vehicle Make : MERCEDES-BENZ
The car was completed in the time frame as promised. They kept me up to date on all of the progress. I will highly recommend them to anyone and everyone!
All aspects of the repair process were handled professionally and expeditiously. I am well satisfied.
I have to say I’m extremely impressed. My car looks brand new. Not only that. I was notified step by step. I didn’t have to make calls to see what was going on. I had my car back in record timing. I will recommend everyone I know to you guys. Thank you from the bottom of my heart. I couldn’t be any happier with the work on my car. Thank you all. Mary T
Keep doing what you do... thank you guys for everything..
Returning customer. 5 stars service as always. Thanks Mike, Heather and David for their awesome services and accommodation.
All good! Thanks for removing the K&E license plate frames at my request.
I felt so bad when the accident occurred . My 2016 Juke look terrible and miserable. K&E had been very reassuring the vehicle will be fixed to its original shape and functions. I have no doubt on their words and I finally picked up the Juke two days ago, it looks great actually better than before and I don’t seem to have any function issues. We are happy with service and the quality of the work is outstanding!
It was a pleasure u guys professional thanks everything well done respectful
Your staff was extremely courteous and addressed of my concerns.
They are very professional
The person’s in the office are very friendly
I have been to this shop a couple of times for repairs on my vechiles and have always been treated with excellent customer service, got daily updates, and were always punctual with estimated delivery times.
Satisfied yes..just took 3 weeks instead of 11/2..not blaming anyone
Car looks amazing!!great workmanship
All of the employees are very friendly, helpful & personable. Very instructive and very knowledgeable about auto body work repair. They see damage which aids in the anatomy of how the damage occurred. Explanation of how the work must be done & how it will proceed & advice as the work proceeds.
A jclean job done very professionally. Thank you.
From start to finish, the team at K & E were nothing short of incredible. Chris is as hands-on as it gets for an owner, and their office manager Heather is a pleasure to work with. David, who handles a lot of their insurance claims and quoting, is a fun guy to be around as well!
Their prices are very fair, especially considering the quality of work, how accommodating they are, and their level of personalized service. My car looked better than the day I bought it after they were done with their polish and detail.
Chris is extremely meticulous, and inspected every inch of the car personally, documenting every imperfection that they were going to take care of. He made sure I understood their processes, and that I could leave the car with confidence that it'd be in good hands.
Even their crew is a pleasure to deal with--they made sure I didn't get a ticket while sitting in the office (I may not have been parked in the greatest spot...). I was greeted with gifts and their lovely "swag bag" inside when I picked my car up.
Moreover, their shop was loaded with luxury cars, which imparted a good deal of trust when I was deciding on a shop I'd want to work with for the future. In Queens, most body shops / collision centers know affordable Japanese brands like Kia, Nissan and Toyota like the back of their hands.
Your average body shop's staff is primarily used to working with entry-level cars--they probably see a higher-end Audi or Mercedes once a year, if anyone trusts them with cars of that value at all. It's not so much about skillset as it is about liability and the ability to trust the people working on your car treat it with integrity and understand its nuances.
When I pulled up to K & E, there were several higher-end Audis within my line of sight. I knew that if anyone's going to leave an RS7 with them, there had to be a good reason for it.
These guys (and girl!) really do get it. There's no hard sell, up-sells, or sense of pressure when you're dealing with them. They are a neighborhood staple, and it's no surprise--K & E's front facade and signage is the most beautiful display for miles.
K & E handles everything from wheel repair, OEM tire replacements, paintless dent repair, full exterior detailing, and major, major collision repair in Queens. They're also one of the select few Tesla-certified shops in NYC. I've found a reputable company and partner in them for all of my auto needs, and I'll be sure that all of my friends and family in the area know where their first and last stop is as well.
All around amazing job! It’s rare to find service of your caliber these days. Heather was great! Communication was great. Pricing was great. Service was welcoming and best of all the job was done top notch! Will definitely recommend you in the future
I'm extremely happy with K&E Auto. From the moment, I stepped into their place of business, they were nothing but courteous. They made me feel comfortable right away with their friendliness and politeness. The informed me of my car's process every step of the way. I picked up my car today and I was amazed at how amazing and new my car looked. It looked better then when I purchased it. Amazing and very professional!!!