I got it back when i wanted and it was as good as NEW. Great job to all who worked so hard on it. Thanks. :)
Everyone was easy to work with and very helpful
I am a car guy, and fairly particular about how I keep the vehicles I own. Karina always kept me up to date about what was going on, and never rejected any attempts I made to see my vehicle during the repair process. She was forthcoming about cost to date, and did a fantastic job of managing my expectations during the repair process. I was also very grateful for Jason’s, the repair technician, accute attention to detail, going the extra mile to ensure the process was completed the right way, and in the right order. He also explained what he was doing, during my visits, and made sure I understood how and why things were being done. I was also grateful for Denny’s continued reassurance of the repair quality, as well as making sure i knew they would gladly stand behind the workmanship as long as I owned the vehicle. I also appreciated his willingness to recommend the car care products they use to provide the high quality finish. Overall, a pleasant experience. They make a great team and are a credit to their profession.
I had no communication at all of status of vehicle thru repairs. Every time i tried to call I got voicemail
Effortless process for the repairs, this is why I keep coming back to you guys.
Car looks good, I did have a couple issues but they took care of them right away
Professional and courteous. Appreciate the text updates. Workmanship looks good.
I was told that I would receive text updates on the status of my car repair but I never received them. I Called on the day I was told it would be done and was told I would be called later that day for pick up but never was. I wasn't called the next day either, so I called again and was told I would be called the following business day by 3:00 so I could make plans accordingly to get back in town before the shop closed. It was closer to 4:00 when I was actually called and luckily I had already started the drive back to Des Moines in hopes the car would be done by close that day.
Everything was good for the most part, but I can't say I was "completely satisfied" as I need to come back in to get some plastic screws to connect a part that was left in my backseat. Not a big deal - but just being transparent!
CGF did a great and fast job,Thanx!
I am happy with the results of my car. I didn't mind the email updates, however, my car was estimated to be in shop from 03/07-03/14. While I received an update 03/14 saying "Hi Kristen. We are nearing completion. The last mile is the toughest! If any delays, we will call you. Charles Gabus Ford". But there was never a phone call until I called two days later asking if it was complete. I then found out my ticket was "BLUE" just waiting to be washed. I called 3 times on the 16th. Finally at 4:15pm, I received a call from Barb that it was ready. I'm just saying it would have been nice to be personally notified for the 2 day delay as my rental from Enterprise was only 10 days and I was getting nervous I was going to have to pay for that too. Not an unhappy customer, just giving feedback.
I was frustrated that I had to point out the color difference the first time. That should have been noticed. That is what made the whole thing unsatisfactory.
Charles Gabus is the best Dealership l have ever dealt with great management and staff.
Couldn't get it done by end of day on Friday. But we were able to figure out an after hours pickup on Saturday.
The repair looks brand new!
Communication was great. I really liked getting text updates.
While the repairs were done well, the repairs ran into some issues that delayed the completio. Also there were complications at the time if pick up and it was the Excellent customer service, attention to what is important to the customer and friendly/fun treatment that made the difference. (By every employee who got involved to assist...the technicians, office staff, rental department, drivers who bring the car. Even ran into Erika ****who sold me the car originally --always a pleasure. )
Thank you. Kathleen M
I liked getting all the texts updates throughout the week. I am continually impressed with CGF!