Vehicle Make : Volkswagen
Timely, professional and thorough.
Work looked great and much appreciation of getting back a clean vehicle. Communication was outstanding and front desk personnel were extremely friendly and helpful.
The car looks great ! I was really impressed that you went to the trouble to detail it. Makes for nice finishing touch
Renata was wonderfully helpful and very pleasant to talk to on the phone. Thank you.
Excellent job! My bumper is like new and my whole car was cleaned suberbly! Thank you so much!!!
Once again you have taken great care with one of our vehicles. We know and trust that should we have a problem, we can take our vehicles to you! Thanks again!
Professional work with exemplary customer service. Warrenton Auto Service is my only repair shop from now on.
professional and friendly
WAS is a great place - I picked up my Kia today and realized after I got to work that there is some sort of grease spots all over the drivers side. I saw one on the drivers door and cleaned it but quickly realized its all over that side of the car. Other than that I truly believe WAS is great and if I ever need body work again this is where I'm coming.
Vehicle Make : Land Rover
Wonderful customer service and excellent quality body work. I have used Warrenton Auto Service for over 25 years because they have always provided outstanding body work in particular as well as mechanical and the friendliness of the staff is always exceptional.
Did not aim my camera on replaced side mirror. Now lanewatch doesn't work. I will try to aim myself.
Even though an error was made, everything was handled and resolved in a prompt and professional manner. I appreciate that and have always been satisfied with the quality of workmanship.
Your people were great! I love that I was kept informed every step of the way!
I was kept updated. Everyone I encountered was courteous and knowledgeable.
I thought your ca maintence rates were priced fairly and I felt you were open and honest with your customers. When I was waiting, on my initial visit, I observered the staff working with an elderly gentleman. Everyone went out of their way to help him and they were all so respectful. I also so another man come in to ask about the cost of certain services. It was clear money was tight for him. Again the front desk staff were polite, accomendating and patient. I have referred people to your business already. Thank you .
Service and concern was super easy. Nancy H
Great job thank you so much
Thank you, and Merry Christmas!
This latest experience was as excellent as any that I have had with you for the many years that I have been bringing cars to you. Thank You.
Quality job on repairs and matching the color.Thanks very much on the cleaning of car inside and out and thanks for the tire black. Everything looks great!
Thank you so much for the beautiful work! You made a very inconvenient accident much easier to deal with:) My car looks like new!! Happy Thanksgiving!
The people that work there are very kind and I love that they offer me a drink and snacks!
We recommend you to everyone. you do what you say and keep us informed.
Repair job to my bumper looks good and professional so far
Good experience. Good work. Kept me in loop.
Have always been satisfied with your service
Thanks for a job well done. Great customer service by all. God forbid, if ever we have another issue from an accident, your shop is the one we'll choose and use.
MAJ Ron Haley Jr (ret)
Great service. Staff is great!
The entire process was handled perfectly.
You guys have always been just wonderful! That's why we keep coming back.
I was very satisfied with the high quality and smartly performed body work performed. The front office staff was very professional and especially helpful to me as a first time customer. The estimate was thorough, well explained, and helped me to understand the scope of work to be performed. Each day I received a nice update on the car status which helped set my expectations for when to return my rental car. When I picked up my car, I was delighted with how great it looks- literally show room floor fresh with all work performed superbly. Thank you Warrenton Auto Service team for a job well done!
Thank you for being so thoughtful keeping me updated. The repair was done quicker than I thought, and thank you so much for surprising me by cleaning inside and out. ???? I'm very happy with the work, and grateful for your kindness.
Everything done right and on time. Staff was great and really looked out for me.
Excellent customer service, very friendly and I especially liked the honest price. I would definitely recommend Warrenton auto to my friends. Thank you for making this repair a breeze
Nice job, thank you You honored your guarantee
Great repair and customer service! If I need repairs in the future, I'll definitely be back!
My vehicle was finished a day earlier than expected. Throughout the whole process Warrenton auto kept me informed of the status. The staff was helpful, knowledgable and friendly. They made a stressful situation manageable. It truly was appreciated!
Very professional and kept me well
Informed on the progress of the repairs on my vehicle.
Comming to Warronton auto is just like being treated like family. Everyone there shows that they really care.
Great work, fast, and professional service! And you cleaned my car too!
The whole car repair experience was wonderful!! Timely updates on repairs were greatly appreciated and the body work is fantastic!! Excellent service!
They let us know every step of the process! They were great to work with.
Great job very happy. What a super staff out front and rose in the back also
You guys are fantastic! Thank you for delivering my vehicle back to me. I appreciate the extra effort.
I appreciate the friendly atmosphere, high quality customer service, variety of ways to be contacted as well. It's so helpful to be reached via email, phone or text given work situations and running with children. I cannot stress the importance enough. The repairs as always exceed expectations. The front desk help is always highly professional.
I am always please with the service I receive at Warrenton Auto Service! They always do a quality job and go above and beyond every time. My car looks fantastic. They are definitely the best repair shop around.
Great communication and flexibility. What a great experience.
I want the manager to call me
Vehicle Make : Volkswagen
I can only remember a few names (Courtney, Rose, Christian), but every person was courteous, positive, and professional. The repair work was great.
Everything was perfect. I left a 5 star rating on your Consumer Buyers Directory page too.
My vehicle look like it came off show room floor! Great job.
As I wrote on my signed copy, you all went above and beyond my expectations! You have a loyal customer for life for all my vehicles! Special thanks to Christian and Rose!
Looks great! And you found my long lost eye shadow...thank you.
Courteous staff. Fast & efficient.
Excellent finish work. The car looks brand new!
Car repair done on time as presented. I love that we were informed as soon as vehicle was ready to go. Excellent customer service!
The Acadia looks brand new. The repair work was amazing and ahead of schedule. I hope I never, ever need repairs again, but if I do, you are the only place I will take my vehicle!! Thank you!!!
Car looks like new. Great repair job.
I liked the text updates and the phone calls. I did laugh when messages were left for Dennis instead of Denise ;). I think the communication was excellent.
So far it appears the craftsmanship is good. My daughter is the only one who has driven it. I will soon and hope that there aren't any little rattles as the outside looks good.
One point of concern is the hood latch. When we popped the hood to check out the repairs and then closed it the hood did NOT stay latched and popped up. We will try it some more and if it continues we will bring it back in.
Thanks for getting the repairs completed a day early!
I appreciated the updates with the status of repairs throughout the week, as well as the wonderful customer service.
Great job and service, will definitely use your service in the future
Thanks again for your courteous professional service. The extra effor of front office staff and technicians makes a difference.
Very happy with all the work done.
Vehicle Make : Volkswagen
Everyone was polite, friendly, and professional. The work was done much faster than I had expected. The communication was excellent, and overall I couldn't be more pleased. Thanks to all, John
Thanks for the good work. Excellent working staff and excellent knowledge of your jobs.
Excellent customer service. Very friendly, helpful, courteous and respectful. Very good communication and kept me updated throughout process. Very impressed with initial estimate process and the fact that the person who did estimate made my vehicle safe to drive until it was time for my actual appointment.
Your shop is always thorough,,precise and timely.?
Everything was great! Thank you for sending updates and giving great customer service! Cleaning the windows was a nice touch, however, there are streaks all over the place and I will have to redo them. But it won't affect whether I come back or not. Lol
Nice repair job including a couple of special touches and attention to details. A job well done.
Excellent work Thank you very much.
This is the 2nd time they have repaired my vehicle, wouldn't think of going anywhere else.
Initially all parts hadn't been ordered. Caused a delay in repairs being completed
It is always a great experience getting my car repaired with you guys!!! You always go above and beyond my expectations! I am really appreciative of the wonderful work you all do and always keeping me updated with repair status. Thank you for your wonderful customer service!
It was nice to have the car cleaned up so well.
very satisfied, easy to work with very professional
Very happy with the repair and also grateful for the "lift" from home to your shop (to get the car) and from your shop to my home (when I first dropped it off).
Great communication, and worked well with my insurance company. The vehicle looks like it came from the factory!
Three separate visits and each time I felt the work on the vehicles and employees professionalism was top notch. Thanks again.
James worked with me realistically to figure out what most needed to be done. Santa's helpers in the shop did their usual magic turning out a beautiful repair job just in time for Christmas, & just as I had to return my rental car--the timing was perfect. They must have worked very hard. Please tell them all "Thank you!"
We have used Warrenton Auto Service in the past and will continue to. We really appreciate the fantastic service from you all. Thank you!
I would like to thank you guys so much for the excellent customer service and also the awesome repairs done on my vehicle. I would not even think twice about coming back. Thanks so much the Harlow's
Great exceeded expectations! My car looks brand new again!!! Everyone was very friendly and helpful and they created a really nice waiting environment with snacks and drinks :)
It was helpful to have updates on the status of the car as the repair work was done. Received the car in beautiful, clean condition.
Your 'front counter' employees are worth their weight in gold!
The car looks great, our thanks to all who made that happen! If we ever see any of you again, we hope its only in church (and we certainly hope we never bump into you on the street!). All kidding aside, good work guys
Everyone was so nice and very professional. Thank you. My car looks great.
nothing bad to say, just keep up the great work that you do. that's why I will wait until you have openings to get my cars fixed because you all do a great job.
The original estimate did not include damage to the passenger door that should have been included in the service appointment. Now left to explain to the third party responsible for the original damages that there will be additional charges and will have to seek repairs again on my own time
Thank you so much for your hard work and time!! I greatly appreciate the updates sent & also your customer service! The truck looks great!
Great customer service, great communication and a fantastic hov on the repairs! You were the bright spot in a not so great situation.
Thanks to your entire team.
Great customer service. It's always a pleasure dealing with you all. Everyone has a great attitude ????
Email updates were helpful. Service and work was great.
This was the best repair experience I've ever had. Warrenton Auto Service is awesome! They are now my 'go to' repair shop!
Good job. Looks like new.
Driver side seat belt was not bolted down to the floor of the car. Was not secure. Only stuck between the seat and seat railing until it worked its way out 3 days later. I took it to the Honda dealer to be fixed because I was not comfortable going back to your shop. I paid an extra 100 plus which Geico will reimburse me for.
Excellent work & thorough in keeping me informed.
I was really happy with all the services! The text up dateing was my favorite! It helped me to get info on my car when I could not use the phone! I would recamend u all to others! Have a blessed evening!
Well done guys. Great job I will always recommend warrenton auto service. Thank you
They were fast and friendly. Highly recommend!
U guys did a great job by repair our truck looks just like new thanks u guys and ladys
I found Warrenton auto service was very professional in all phases from the front office to the body repair shop
I would recommend their business to anyone
Liked the blended paint job. Liked the pleasant people at the front desk. Liked the service, not too long. Thanks for cleaning up the inside of the car.
Thank you for a job well done
The repair looks very nice and I totally appreciate the fact that you did not spray any chemicals inside the vehicle. I felt it was done in a timely manner. Over the years I have always been able to trust your company to do a good job. On occasion, and I have passed your name on. Thank you very much.
Vehicle Make : Volkswagen
The best around.
My car looked beautiful upon arrival. Not only was it repaired but my whole car was cleaned, inside and out! I appreciate the updates thru text, that was very helpful.
Really enjoyed email updates
Friendly efficient and knowledgable people in the office.
My car looks great and staff are nice and keep you in the loop. I would totally recommend this shop to all my friends.
I appreciated your ability to keep in touch, as well as your patience with many of my questions and concerns during the process of repairing my vehicle.
Though, after returning home and popping the hood of my vehicle it appears my windshield washer reservoir is missing a screw or 2 which keeps it in place. I will be calling in the morning to discuss having it looked at. And to give another once over, to ensure no other screw or small bolts are missing elsewhere.
Paint on new front bumper appears to have smudging and an "orange peel" texture along the top seam of the bumper on both the left and right sides.
I need to bring the car back to fix dirt in the paint, some rub marks and fix the placement of the bumper (one side sticks out). Great customer service and helpful employees.
I was not satisfied with previous repair. Gap in hood and fender
I was told the car will be ready at 4 PM it was not ready until 4:30. the customer service was excellent
Excellent customer service; especially liked the status calls routinely. Courteous and pleasant personnel at each touch point, and the work, from my layman' eyes, was excellent. Thank you for caring about getting my truck repaired and on the road quickly.
I have used Warrenton Auto Service approximately 3 times. Each time I have been very satisfied with the quality of work the was done. This last time I brought back my Expedition and my wife made the comment "Did you have the truck detailed"! They did an outstanding job on the repairs and the icing on the cake was a very clean vehicle when it was finished.
Our Acura looks better than the day it came off of the assembly line!! Thanks for going the extra mile!!
Good service - but "txt" information can improve in timing and content
Love the staff they are very helpful and understanding.
The staff was pleasant and kept me fully informed of the progress of my car repair.
Thank you guys for doing a great job, car look perfect, delivered on time and the price was fair
Just a great job all the way around.
Fair pricing, OEM equipment, appointments, quick turn-around. Will do business with WAS again. Thank you for being fair!!!
Thank you for your regular communications regarding our car. Very professional
and it seems you did an excellent job on our BMW. Thank you
got the job completed several days prior to estimated. Rep explained after care of vehicle. Warranty is unsurpassed
Vehicle Make : Volkswagen
A little expensive but warranty makes up for it. Third time we have used WAS, very satisfied
Your shop was highly recommended by
a friend, I'd certainly recommend you too.
Great service from the ladies up front to the guys in the back and everyone in between. Courteous and professional. A
Once the car was in the shop, the work was efficient, and they did a very professional job. I couldn't tell that my car was hit. I am a happy customer.
Great work! Could not have had better service! Will recommend your business and be back for any future services.
The only issue we had and was minor was that there were glass shards still in the defrost vent area. They came out when we operated the defroster on the car. It's a minor oversight and we are still more than satisfied. Just wanted to make sure we let you know to help for future customers. Overall it's some outstanding work! Thank you.
At 8 am on Monday July 27 I will be at the shop to have my pulley bearings, starter, alternator and other external rotating assembly pieces looked at. There's a loud grinding noise that didn't exist before. It doesn't seem to start very strongly either. It appears as though it wasn't checked (even though my car was brought in with water damage). Also a few plastic pieces weren't put on properly(or at all). I was told all week my car would be ready Friday, then when I rearranged things at work for pickup, I was asked could I wait until Monday. I didn't want to miss ****-****/2 days of work, but now I have to due to a shoddy rush job. My car is in (slightly) better condition than it was when it was towed in. In a little over a week I have to drive my 05 Pontiac GTO eight hundred miles home, with the grinding sound up front I don't have confidence it will make the trip. In the end I am very let down, your company has a great reputation for quality service, so I guess I'm the ****%. I hope these issues can be resolved amicably.
Repairs look great and the ladies at the front desk were very kind and helpful. Thank you
The service exceeded my expectations. The little extra things you did will make me a life-time customer. My car hasn't looked this good in years! Thanks again.
This is my second experience with your firm. In each case from start to finish the service was quick, efficient and thorough.
My truck looks amazing. Everyone I spoke with were great and attentive. Courtney kept me updated on the status and always asked if I needed anything when I was in the shop. She is a doll and that's what makes you guys great. Customer satisfaction at its best.
I only wish I didn't have to go carless for so long! Ithe repairs seem to be fine.
Everything was ok. Thank you.
Beautiful job and nice to have it back cleaned inside and outside
Perfect polite faster than time estimate!!
Dealing with your company is always a pleasant experience. Hopefully we won't see you too soon, but we do have two boys so.....Thank you so much for executing the repairs in a timely and professional manner.
Second job they have completed for me with the best pricing, on time, and exceeding expectations. Warrenton Auto Service defines customer service. They go the extra mile, paying attention to detail and delivering a clean vehicle, inside and out back to the customer. I've never received better body repair service, anywhere.
Everyone was polite, friendly, and professional. Thanks, John
Great job as usual. Thank you. Cathy Baumann.
Everyone I spoke to and dealt with was extremely friendly and very professional
The drivers side seat is all ripped up and peeling off. It wasn't like that when I left it. The windshield wiper spray piece is missing, wasn't like that when I left it. I won't be able to spray washer fluid while driving... Otherwise, the rest looks great. I appreciate the service, and I'm not worried about the seat, just annoyed. However, I want that sprayer piece replaced. Is that something I can get at Autozone or something?
The work was done to my great satisfaction. The staff kepthe me informed and had the car ready ahead of time. Not that I hope for a repeat occurrence but will definitely seek you out again should that be required. Many thanks to the whole team.
Best customer service I have had in a long time.
Prompt service and Quality work
I was VERY surprised on how good the car looked when I picked it up. Was not expecting the car to be washed, waxed and vacuumed. I was even more surprised to see my cloudy lenses were no longer cloudy since damage was only the bumper and under the car. Excellent job!! Thank you so much!! Debbie Gadway
my vehicle looks like new. It was nice and clean. I was kept up to date on the progress. Thanks for the wonderful job.
The quality of the work was excellent and it was completed exactly on time. Thank you very much
You are the best and I will highly recommend you
Always great service and friendly staff.
Looks brand new!!! Thanks
Awesome job and wonderful staff.
Front Desk personnel were tremendous start to finish.
Your staff is by far the most friendliest to work with. The girls in the front are awesome and Billy and Carla's brother Brian always sees that the customer is satistied. Thanks guys!
James and the front desk staff were a pleasure!
Excellent service and work...highly recommend
Thank you for washing my car. I hardly recognized it.
Excellent job. Only place I trust my car
The person who painted my car did an amazing job!!
As always completely professional and curteous.
I was very pleased with the repairs that were made to my 2000 dodge van.
Everyone made me feel comfortable and confident that my car was going to be repaired correctly. The Front office staff went out of their way to make sure I got a rental car I was entitled to under my liability claim and even gave me a ride to Enterprise. Knowing that I have a lifetime warranty reflects your commitment to quality. When I need future service, I'll return to Warrenton Auto Service.
I really appreciated how you kept me up-to-date on the progress of my car. And your staff is very friendly and professional! The car looks and runs great. Thank you!
Wonderful folks to deal with, thank you!
They did a fantastic job on our camry
Always very professional and courteous. Exceptional work.
Very professional. Gave me updates at each step. I would highly recommend them.
Everyone was just great and so helpful! Many thanks for everything!
Warrenton Auto provided a great experience by keeping me informed of the status of my automobile repairs. They also said that they would cover any costs not covered by my insurance for my rental. They repaired my car in record time during a time in which they were very busy due to winter snow/ice storms. They offer the best service, and we have always been extremely happy with Warrenton Auto.
A scrape on a new front bumper was present when I picked up the car, but Jamie (repair manager) said that it can be fixed. Seemed to me that my car was not taken care of while in your possession.
Report given to me did not contain detailed information on what was checked or inspected in the engine, chassis, suspension etc.. In fact while driving it home, I noticed the wheel alignment is off.
Nice job on the bodywork from your very professional team !
Excellent customer service and service expectation time was on target. Thank you!!