The service was friendly and the communication regular. However, when we brought our car in for a quote we’d already had a quote from the dealership. We have a Honda and needed the side view mirror replaced. Honda quote did an additional charge for calibrating the mirror camera. When we brought the car in for a quote we explicitly asked about this—several times when we got the quote and at least three (it felt like five) when I brought the car in. My husband and I were both reassured that the technicians are very skilled and would be able to handle it.
They weren’t. I got a call that they had to take the car to the dealer. We were charged. The dealership had quoted us $160 for calibrating the mirror but you got charged more and then you charged a fee on top of it. Very annoying
Vehicle Make : Volkswagen
This was my first time with service King and I would most definitely recommend them to others, they were very professional, made sure to keep me updated on the status of my car and made sure I was satisfied with the outcome
Vehicle Make : Volkswagen
Heather is great. The rest of the staff is exceptional as well. Many thanks!!
Vehicle Make : Mitsubishi
Having a person to deal directly was great. Mike **** was very professional and kept me informed of every step of the repair.
I am very pleased with the prompt and convenient service. Thanks
Thank you for making it all so easy
customer kept updated of the progress of the repair
The whole process was smooth! I was notified at regular intervals which makes the process even better.
Luis Guzman went above & beyond to delight this customer. Will definitely recommend Luis & this Service King Center.
The service rep never contacted me personally other than a quick text to tell me the car was done. Not once. All calls were made by me asking for updates. Had service at an alternate location which was excellent, spot on and representative called me each day with updates. I expected the same service.
My steering wheel was also scratched while car was in for repair. Will not be returning to this location.
My advisor and all the staff were very professional and friendly. It was very convenient getting regular updates via text message on my phone. The work was completed promptly with high quality. I was very happy with the complete experience. Thank you!
Super professional and very good communication. 100% happy with my car.
That job take to long for order parts I expected it should be sooner and cleaning in the car and out side not completely I hope SK should done better than that I have disappointed this time
Luis was amazing through out the entire process. Highly recommend the service!
Everything went smoothly and was done ahead of schedule
Customer service is pretty bad. They never informed me the change in estimate date for pick up until and unless I have called them. They never gave me a callback to let me know the status of my car rven though they claimed they will do that.
I really appreciated Heather Fowler my service representative. She was courteous, professional, cheerful, and smiled without reservation, which made it so pleasant to work with her.
Emma was very helpful from beginning to end.
Excellent quality work on my vehicle.
Terrible communication and no follow-up until I initiated communication. Manager had to get involved and had to follow-up when I received no communication about my vehicle repairs being delayed.