Great communications and service.
was great getting direct messages as well as form the service agent. hire car drop-off was excellent, some confusion at enterprise over pickup though
Dana was very personable and did great in keeping us up to date on what was happening. Thanks to everyone for getting the job done well!
Excellent service, job well done.
Third brake not not working and crome strip on rear bumper not replaced.
Car looks like new. Excellent follow up and quick service.
Please pass along a thank to all who had a hand in the repairs.
That includes Hector , office support and of course the technicians
in the shop. Also thanks for the great wash job on my car.
By far the most seamless experience possible. Very happy and would come back again.
I simply impressed with the repair work and making the entire process so smooth. In fact all the work got done earlier than the initial estimate.
Heather and Jennifer are outstanding and passionate to do only the best.
Hector was very professional and I'm very happy working with him. I like how my car turn out. I'll surely recommend service king to everybody. Keep up the good work Hector!! Once again, thank you so much!!
Hector was very good about keeping me updated and my car was done faster than expected.
Service King and Heather Fowler very supportive throughout complete auto repair. Excellent work and care for my car. I would recommend.
Thank you very much job well done
Thank you service king
Everything went great. It went as smooth as possible. I even got my car two day earlier than estimated. Thank you very much Martin!
I was very satisfied very good and curties service.
Thank you for such great service ????
Great and fast service. Service King delivered what they promised!...loved the updates on progress on my vehicle. Emma delivered excellent costumer service.
place is clean, staff are very accommodating , everything was. explain thoroughly by Martin
overall experience is commendable!
Thank you all for your help.
I was clearly informed about the repairs going to perform on my car and my car was delivered within the promised time. I was kept informed about the progress of the repairs on timely manner. The staff at service king are courteous and friendly.
Efficient, great customer service, communicative.
Nice follow up on all unexpected issues
2nd time using your service & very satisfied.
I want to thank Mike and Emma for keeping me updated while my vehicle was being repaired. I am happy with my repairs, a job well done. I will be recommending Service King to my friends and family. Thank you.
Hector was great, he kept me informed
Very professional. Committed to the time my car was to be ready. Great job on repairing my car. Looks brand new. Could not be more pleased.
Thanks very nice service very friendly people gracias
I was a bit frustrated that the completion date was pushed back Day by day. However I'm glad that all the required repairs were completed and I'm satisfied with the results. I appreciated Hector's updates, and his attention to details.
Hector did a great job in getting the car fixed and delivered before time.
Great service Dana! Thank you for all the updates on my car. Also Mike was very friendly when picking up the car! Thank you for the slice of pizza!
Thanks for job WELL DONE!
Hector helped me out right away. Gave me quote really fast and kept me updated on the status of my vehicle. Definitely would recommend this place to anyone. Excellent service
Vehicle Make : Volkswagen
Really liked the regular updates with text messages - they were support helpful!
You have an A team! Thank you.
Hector was very helpful. He kept me informed about the progress on my car and had a great attitude every time I spoke with him. Thanks Hector!
Thanks for the expedited service
The fix looks great and I appreciate the great job you guys did cleaning and detailing the car, it looks great! Hector was a great advisor and always kept us informed of what was happening.
Evey crew is awesome great care and warm welcome great job
A lot of wait time and I was not satisfied to be sent to Hertz instead of entreprise that was just next door. the rental car through hertz was absolutely horrible, old car, dirty, and not working properly. I have a Bmw so the least you could do is rent a car in the same range. I am not going to use your service in the future. I was feeling underestimated!!!!
Good job and excellent customer service.
Vehicle Make : Volkswagen
Great service with good communication
Very communicative. Recieved an update every step of the repair. Very happy.about the repair job.
Had great service except for the pick up day. The completion dragged on
Luis is the best - excellent customer service. Thank you.
Awesome work guys. Thanks for getting my car done early.
Whist the repairs were incomplete on pick up, Mike handled the make up process well. He was courteous and got the job done. However, the hand off was then made back to Hectror, who did not return a waxed and washed car as was promised by Mike. Bottom line, Mike organised for the incomplete works to be completed - 9/10 for him. For Hector - 4/10
Thank you! Dana and Mike was very friendly and on top of everything. The process went smoothly. I really appreciate the daily updates via text and /or call and they kept me in the loop of any changes. Great communication.
- Finished later than original plan.
- automated textes r not accurate & more annoyance than helpful
- lots of very positive though so overall very happy-
You did a good job for fixing my car.
Everybody did a great job getting me in and out, texting me updates and doing quality work. Thank you
Emma helped me with getting my car fixed. She works very professional, she gave me updates on my vehicle's status in a timely manner.Thank you.
Michael and Luis were both great to work with. I was kept informed throughout the process. My wife is thrilled to have here car back looking as if it had never been in a collision. Thank you Team Service King of Santa Clara.
I was very impressed with everything! Thank you for making this experience painless and easy for me.
This was my second time doing business with Service King. The process of getting your car repaired can be stressful, but I think that the professionalism of the staff at the Martin Avenue shop help to make it as stress free as possible. Receiving daily text messages about the progress of the work on my car was extremely helpful. I want to give a special thanks to Emma Centeno and Michael McCarthy for your excellent customer service.
Vehicle looks great, painting job well done. Kept informed of progress. Got it back on time.
Very good service of service king.
I will recoment you to my Friends
Hector was my service manager and he was very professional quick it on time He got my car in and out in three days and my car iwas completely restored back to its original version. This is the second car Service king did for us and Hector where is our service reps each time. My wife and I were very impressed and grateful to how fast he got us back on the road in our own cars. We will definitely recommend service king to anyone who we know that needs your service
From start to finish you made it easy and your updates throughout were fantastic! Great job and great customer service thanks for everything!
It was handled very professionally.
Very fast and good service
Reliable. Good communication.
Vehicle Make : Mini Cooper
Really pleased to be helped out by Dana Mookini. Thanks alot
Vehicle Make : Volkswagen
Great Service, highly recommend.
You were awesome to get the car to me today. In the dark the work looks good.
I al ver y happy with the Joba you guy did.thank you very much to the whole crew. Sincerely Patricia R
Emma was extremely helpful and understanding. The GM was great too.
Many thanks to Dana - she kept me updated on the repair and did her best so I can have my car before the holiday
Thanks for every thing and good Jop .
Mike McCarthy did a great job in explaining what work needed to be done and kept me updated on the status of the car. I appreciate that he was truthful about one of the parts being broken during the installation, so it took an extra day than expected, but I didn't mind at all because he told me ahead of time. Everyone is really friendly at the branch/office and I would definitely recommend this to anyone who needs quality work on their cars. Great job service king!
The van has been fixed really great! It's like you bought it for the first time. Great job Service king. Thank you.
Everything was superior from the reception desk to my service technician that kept me up to date from the beginning till the end.
Excellent work and customer service
One of the most positive car repair experiences I've had. Hector was excellent at keeping me informed of the progress of the repair. Getting and returning rental car also very easy.
We are thrilled with the quality of care and the craftsmanship evident in our repair. After hitting a Christmas tree at 65 mph on 680 at night, I'm grateful no one was injured and the car was still driveable. But the work was more extensive than we first thought, and Robert did everything possible to keep our costs down while providing stellar workmanship. It was a pleasure dealing with your team, and I will gladly recommend your services to anyone
Kept me informed and finished on schedule
Thank you for your help! You made getting our car repaired a pleasure.
I am very satisfied with the service
I am nearly completely satisfied. My only complaint is about the interior's lack of cleanliness: I have a new car with ivory colored leather seats. The front seats were noticeably dirty when I picked up the car (they were new and clean when Service King took the car.) I tried to remove the dirt with soap and water, but it isn't working.
Service King kept me updated on the progress of the repair.
Texts should be responded. No quick way to get in touch even though there was constant communication from your side
Prompt communication to keep customer posted. Also delivered on schedule.
Very happy, fast, clean, and quality work
I love that they kept me updated throughout the whole process ! Will definitely come back if I need some other repairs in the future
friendly staff. good follow up on updates.
Hector was super helpful and very communicative.
He called me every other day and kept me in the loop.
I was kept informed along the repair process. That was important to me.
Martin, and everyone else that I interacted with was friendly, nice, and helpful.
Thank you very much!
Emma did a great job!! Thank you!
Martin, my service rep, was very polite and let me know all the updates for my car. Car was repaired back to new condition and looks great!
I was satisfied the services were completed what I asked for.
Thank you for the excellent service
Everyone was very efficient!
Thank you for your help.
Mike and Sunil were very helpful and customer service oriented they made the entire process very simple. The car was finished quicker than promised as well
Sercice king did a very good job. Thanks
Very pleased with everyone and everything. Especially taking care of rental car and insurance communications. Also the very positive attitudes.
Buen servicio y amabilidad son muy profesionales es la primera vez que fui y me gust mucho
You made it very easy. Thank you.
I was happy Martin was so responsive and kept me informed of the progress and updates on my repairs throughout the process. He had answers to all of my questions- great service!
Michael McCarthy is the man
Vehicle Make : Volkswagen
Quite speedy response & service.
It was excellent!
Very good customer support
Excellent customer service & quality work!
My experience was wonderful and I am totally satisfied with the service.
I would like to complement Mike who handled my car very professionally and I would give him a 5 start rating.
The team did a great job keeping me posted on the status of my car. The car was fixed on a timely manner and Mike was very personable! Thank you so much!
I'm very happy with the service! The team really went above and beyond my expectations
Interior was not cleaned like we were told and still smells. Otherwise the bumper repair was done well.
Timely updates and very professional work.
Fernando was friendly and professional. He clearly explained every step of the process, and he kept me informed throughout.
Heather was a pleasure to work with.
Timely updates and Luci was friendly & easy to deal with.
Nice work done
Very professional and took care of me all the way. Quite easy to do business
Great service and timely updates provided!
Everything went great and very smooth. I absolutely loved the text message updates. Everyone was super friendly. Thanks again
Good job and good service
Golden. Very appreciative customer here. Your Geico reps are awesome!
Vehicle Make : Volkswagen
Appreciate the quality of service and timeliness.
Car looks great and washed inside and out!
Service King has twice provided me with outstanding service! My new go to for body work! Thank you, Service King!
Vey nice job in repairing my car dents and scratches.
Good service. Completed on time
Good customer service. Constantly keep updating. Work well done.
I can answer it after my car is completely cleaned on Monday. There are so many marks on my car that I can't imagine.
Excellent update on progress via text message
All people are so kind.
All staff were courteous and responsive.
Vehicle Make : Mini Cooper
Super impressed with service king. The customer service was incredible. From the moment I stepped in the door I was taken care of - from the folks to at the front desk to Hector I felt like I was informed every step of the way. The step by step communication was a pleasant perk. My car looks like new! Thank you!
Great and Fastest Service I have ever had.
Excellent customer service
Hector was fantastic about how the repairs were going. I would highly recommend this to all my friends and Yelp!
Michael McCarthy is very helpful and excellent Sevice Advisor. Would highly recommend to friends & business people I dealt with. Thank you
Service was great I was informed on progress daily
I love that they kept me informed an let my mind b at ease I'm very satisfied with the service an will recommend others thank u
Repair was Quick and efficient. And I was given updates on time.
I appreciate the care you gave to my car. Your employees are courteous and helpful, particularly Luis and Rich. I would recommend your establishment to friends who need body work done. Thanks!
Vehicle Make : Volkswagen
Text updates were helpful.
Thank you to Hector Vasquez for his prompt and regular updates on the repair progress. The job was completed 4 days before the proposed date. Thank you Hector and Service King!
Very very happy hopefully I never need your services again at any time I have any type of accident you're the guys really appreciate your service I will recommend you to all of my friends and Associates
From my initial contact with Kaitlyn and working with Geico reps, Tselane and Heather at ServicePro in Santa Clara, all women were professional and reassuring making the repair go smoothly. They were all excellent in communication. I need to really thank Heather for getting my car ready by the weekend, actually ending my "bad" week with a nice ending. My thanks to all the Geico reps.
My service tech Robert Torres was amazing. Always kept me up to date and called me everyday to give me status checks. He is above the bar and an awesome employee. The world needs more people like him.
SK Service adviser (Heather Fowler) and Geico adjuster (Jennifer King) were very friendly, prompt, and provided 10/10 customer service. My car was perfectly repaired, as explained by Heather. Text updates helped me get status check. Great service - I couldn't have asked for anything more. Thank you!
Car was delayed. Work is not complete. Vehicle was dirty inside and outside. It wasnot inspected properly before handing over for its completeness. I had to point out the issues. Not expected this kind of service from SK
Wish to complement your detailer his work was outstanding. And also Hector's kept me informed. Thank you very much for your great service.
After leaving your parking lot, I realized my radio wasn't working. As it turned out, your technician didn't enter my radio enable code. I had to drive back for your technician to fix it.
The plastic thing around my back trunk was loose. But your service rep was kind enough to fix it for me. But i would have expected it to be thoroughly checked before getting my car back.
I waited for at least 5-10 min in your reception area after your receptionist paged my service advisor before they realized he is off work already. I then waited for another 10 min for one of your guys to pull the car out. That was a little inconvenient.
But your service rep was very patient and tried his best to help fix my issues.
Mike have given clear inputs and work was really smooth
As always they fix a bang up job!!! Thanks for the good work.
We feel very comfortable le and happy with the outcome of our repair after what transpired. Thank you for all your staff being g professional and considerate.
Mike was awesome. He provided updates frequently and was a pleasure to work with.
Car was given on time it was cleaned and body work is excellent
Good job well done . I am satisfied with your service this time same as last time and will comeback next time when I need the service (this is the third time have your service with this car)
Thank you for your services I had an amazing experience with you guys. I will definitely tell all my friends and family to bring there vehicles to you guys.
Quick, reliable and helpful.
Thank you and keep it up!
Fernando and the entire team were amazing from start to finish. They were kind, communicative, and professional. The service I received at Service King was by far the best part of what was a very unpleasant situation (a hit and run rear end collision). On top of everything, repairs were done quickly, the rental car process was flawlessly integrated, and my bumper looks BETTER than it did pre-collision. Kudos to the Service King crew for truly delivering the ultimate in customer service and auto collision repair! Thank you!!
The repair took way too long apparently due to multiple errors by your technicians which they then had to correct.
It took them a day longer to start. Completion was delayed by two days which I only found out about because I called. Then they were supposed to drop it off at the satellite location I show up and they said it was still at the shop.
I was very impressed with the amount of communication between the service team and myself. They always made sure that I was kept informed whenever there was a change, issue, or progress of the vehicle.
Thank you for doing an outstanding job!
The service was amazing! I brought my car in for repairs right before a roadtrip with friends (after Geico told me it would only take a day or two). When I was called with a time estimate of 6 business days, I asked if there was anything they could do because I had a roadtrip coming up. They rushed the repair and got everything finished right before the trip! If I need to get repairs again, it'll definitely be here!
Heather and team were excellent! Thanks
Car was returned on schedule, clean and ready to roll.
Delighted with the service, professionalism, timely update and delivery of Service King. I'd highly recommend to anyone who is looking for auto body shop work to visit Service King.
I was happy they matched the paint perfectly, as the paint is not in production anymore. They were also conscientious of my custom antenna mount, and reinstalled it for me after having to remove it to make the repair.
The employee opened up an unopened chocolate cookies and ate some in the back seat- it was from my dearest boyfriend and I had to throw it away because I don't know what else the employee might have done to it- I am very unhappy and unsatisfied with this service
all the work they did is terrible loks like they don't have any experience they Brock one of the light on the bumper all the molding are lose everything is terrible .