Vehicle Make : Volkswagen
I give you guys a 10! Thank you and i am so happy that everything worked out.
Great staff and good experience. You have a lifelong customer.
Everyone was very professional . And my car looks brand new!
Even though technology has advanced considerably, and while the service rep assigned to me kept in contact throughout the process (mostly by text), I would've preferred a little more communication via phone. Maybe I'm traditional and a little old school. This is only a minor critique as I thought my overall experience was very good. The porter was very courteous, on time (he was actually early both times) and knowledgeable. He also was shy to take a tip which tells me he appreciates what he does and didn't expect it. That's rare in this day and age. I hope he gets recognized as he is an asset to your company. Thank you to all involved and I will recommend you to others should they need body work.
Thank for fixing my car, I appreciate your help .
1. The service rep Jesmine Ferreira, has never answered,nor returned my phone call for confirming the pickup time2. The window strip on the door that was repaired has a gap allowing rain water leaking into door. I have called Jasmine Ferreira twice and left messages, and still havnt heard from her.
Thank you so much for repairing my car. Your customer service in helping with the car rental was above and beyond. Thank you!!
Some how trunk is locked and I am not able to open it. I tried calling service king center but no one is answering.
Regular updates given and the excellent customer service/outreach provided by Brent Tiernan.
Thank you for your service
Thank you for your Professionalism & efficiency in completing my service .
Great communication and finished the work ahead of schedule.
Service was timely and thorough!
I am completely satisfied with the quality of work done but it took longer than expected overall I would come back thank you
I am very happy it look very nice!
Looks great. Good communication. Thanks
Amazing service! Thank you!!!
You were very good at keeping me in the loop as to what was going on with the car.
I was very happy upon receiving my car back the car looked really nice. ..except that there was a cover part missing from inside the hood....before taking the in we had taken pictures ...I called our service advisor Jasmine an she ordered it we will return to have it put on other than that everything was very Good... I'm thinking of bringing another car I have to be painted ...
Service King did a great job repairing my car and it was quicker than I thought.
Everything's OK, the only problem is it took to long to repair.
The staff was professional, quick and friendly.
Excilent job fast thankful to all if u workers did very great great job thank again
Quick turnaround, professional and clean job!
Monique was awesome as far as her customer service skills. She was very polite and text me to keep me informed about my vehicle. I was so impressed on the outcome of my vehicle. I have to say I was scared about what my jeep was gonna look like. But it looks fantastic! I thank all who had part of getting my jeep back on the road. I will definitely recommend you in the future!
Jasmine is great support and helped me couple times on my cars..I will recommend her and the company
Very efficient, great communication, and excellent workmanship!
Thank you very much for the repair service. We are very happy with Roger's excellent service!
She said it was fine. Thank you
Kept me updating with the progress along the way and drive out to me when my car over-heated! Appreciate that greatly!
Great and very professional. Excellent staff!
I had a terrible experience at service king. They said my car would take 3 days and it took 7 days. That is not what made it such a bad experience. I was called today to pick up my car at 5pm. I arrived at 5 pm and they said to wait for a representative to pull my car up. 15 minutes go by.... still waiting.... 15 more minutes go by.... stilll waiting. Finally at 5:35 a guy tells me they lost my keys. How do you lose a customers keys after you make them sit and wait for over 30 minutes. This is rediculous. I had to have someone bring my spare keys. What if I didn't have a spare set??? I have very upset at the service here. I should be compensated for my wasted time. I expect my keys to be delivered to me tomorrow. What happens if you can't find them? I hope someone calls me to resolve this issue. This is rediculous.
Jezel at the Terminal Ave location was great! Not only was she polite, she really went the extra mile to explain what Service King was doing and why, she was awesome to work with and your team who assembled the vehicle after repairing it did a great job!
Thank you for taking care of my vehicle to my specifications. i really appreciate that. props to the detailer and Roger who kept me up to date with everything.
Vehicle Make : Volkswagen
It always seems that any type of car repairs take forever, but not with you guys. You took my car in right when I needed and got it back to me when it was promised. Thanks for getting me back on the road!
Roger did a fantastic job from start to finish!! Great job Roger and thank you for your help in gettting my car back in original condition.
Monique is awesome. She was quick in giving me an early appointment. She co ordinates with rental car company too. I am very satisfied
Everything was excellent with your job.Thanks
Brent was an excellent communicator. I liked the anticipated finish date and text reminders
Roger too good a guy. Very helpful.
jasmin did a great job to keep me updated about the car and I got the car back prior to the date that I was promised. All credit to Jasmin. Thanks again!
They did a good job of maintaining contact with me and kept me updated with the whole process.
I appreciate the constant feedback via text message. Also, the car being very clean inside and out was a nice touch. I would definitely recommend you to friends. Thanks!
Great experience, thank you!
All work was completed as stated. Very positive experience
Excellent customer service. James did a great job. Thank you,
Take too long for the repair, but the communication is super.
Excellent communication, I was kept informed of progress on a regular basis. Very professional and courteous reception staff.
It's been a very painless experience for me. Very professional organization. Brent always kept me informed. Very impressed with the whole experience!
Thank you for the repairs on my Acura. The car looks great and I appreciate the quality workmanship.
Jezel was great. She walked me through the process and provide d a truly rewarding experience despite having to be without my car. Alec was kind and courteous when picking up and delivering my car. 9verall great experience.
Car cleaned and polished and Monique was always helpful
James was fabulous! Our service far exceeded my expectations! The text updates were really helpful! The truck looked amazing & it was washed & sparkly clean! We are very happy with the work, service, & overall experience! Thank you! Karmel M
Great communcation thru out whole process. Monique
You folks did great work. Kept constant and clear communication with me throughout and came in under budget. I will be happy to send business your way. Special thanks to Edward.
Really appreciated Service King and you guys did great job. I am very happy about your service indeed.
The service team did a professional job! Thanks to the team!
the experience and satisfaction was to the fullest I am very pleased with the outcome of the work and the professionalism of the team
Excellent service. Will come back
Excellent service. Monique kept me updated every step, explained charges without asking. You set the standard for how service should be delivered.
Great service and great at giving updates on the car
Thank you very much the service is exelent
I very much liked that I was kept notified at each stage of the repair. Even when a damaged replacement part arrived from the manufacturer, requiring a reorder, I was perfectly fine with it having been notified immediately when the problem was discovered. Great service experience all around. Special thanks to Imran, the public face of the repair effort: great job, man!
Great customer service! And staff!
Fast service and an amazing job with the repair! I felt like I had a brand new car!
The car wasn't that clean,my expectations after it taking so long was that the clean up job would be better.
Amazing! Absolutely terrific from beginning to end. You have a new fan!
It feels great knowing I can trust you with future car repairs. Thank you!
I'm very happy with service Kim they are the bes
My service provider jasmine was awesome. I really appreciated the updates everyday and the friendly customer service she provided on each of our In person meeting. She helped get my bmw out on an early schedule which was very important to me. Overall I had a great experience and would recommend you guys to family and friends
Aside from the repairs, I really appreciate the thorough car wash - inside and out. Everyone was very helpful.
,they were very thorough and, and communicated very well
Jezel has been proactively giving me the updates of repair of my car. The car came back like nothing had happened. Great work and great service. I would definitely recommended to my friends!!! Thanks again!!
Very great customer service and the repairs were fast and look great
I love him service and speed of work do an excellent job recommend them are very good
Thanks for the excellent service.
The service was quick and the work was great.
While fixing the rear bumper, your technician caused scratches that need another repair, besides causing different minor scratches !
Although the repair seems to be quite satisfactory the time it took to analyze the various broken parts was excessive and caused a long delay in making the repairs and I'm sure was frustrating to all concerned including the insurance company. It took over one month to complete the repairs due mostly to the serial fashion for identifying everything involved.
I like your on time service as well as updating my car status. My car looks as perfect as before & will recommend your excellent service to friends & coworkers!
Overall repairs were great except my car was left dusty from the inside and a white dust hand print on the back seat. Other than that, outside cosmetics were left great.
Thank you Jezel for keeping me updated on the repairs and the excellent customer service your provided for me.
I was really impressed with the time frame that I got my car back and really pleased with that well good job done
Everybody was great, and the process was smooth! I hope I'll never need your services again, but I'm glad to know you're there!
I can't thank Jezel enough for going above and beyond in getting me a rental the day I dropped off my vehicle. The repair looks great and I appreciate the car wash and the inside were vacuumed. Great service all around. Thanks again Jezel!
More than completely satisfied! Jezel and everyone were awesome! Thanks you guys!
Great experience! Thanks.
It was job well done! I'm so happy that it is done nicely thank you and I will highly recommend service king to my friends if they want to repair there car thank you again..
Got a text after dropping off my car Friday saying car would be ready the next Friday and that if delayed I'd be notified. I canceled my plans on my unpaid vacation to be available. Friday I called 3 times and no one could tell me what was going on with my car, so I had to extend my rental and lose my one vacation of the year. Called twice Saturday with no returned call. Twice also Monday. Finally Tuesday on my third call I get to talk to the manager when my car was done. After picking up my car my alignment is now dangerously off and one seat belt is ruined from how my back seat was pushed down. Can't really trust that the rest of work was done correctly based on how badly just the alignment is.
Well done. Very impressed with the quality of the work done and the little extras.
I am satisfied with the body work; but I do believe customer service could be more proactive in anticipating needs. It is essential for most customers with busy schedules to be able to coordinate services, such as timing of rental pick-up, to reduce waiting times. I waited about half hour too long after the rental shuttle was called.
Alarm and Windows auto closing doesn't work, will service king tomorrow
Thanks for everything we are happy
Y'all did a fantastic job and were fast too! Very pleased with your service and workmanship!
The repair is fast and the staff is courteous
Great service, Monique kept me informed throughout. Thanks again!
I am so impressed with how the team handled a very complicated situation with the insurance companies. They were respectful, thorough, and kept me informed. The work they did on my car is amazing too, you can't even tell the entire back side of the car was demolished. A truck hit it going about 75 mph, and they weren't even sure they could fix it. A job team!!!
Monique is a very friendly and most helpful
I would definitely come back and have my work done here again! Very happy with the service and my car. I would recommend this company to every one I know!
Thank you very much! Specially to George Piedra for keeping me updated with my car. Excellent service from his behave.
The service iyoy provided me was excellant. My car is once miore beautiful. The expected time required was right on. Thank you so much
I trust your repair.. And my service was very well done.. No problem.. Thanks thumbs up.
Vehicle Make : Volkswagen
Appreciate you keeping us updated on your progress on the car.
Excellent service, and my car was fixed up,
and cleaned up like new!
10 out of 10
They all were done a very good job.
We were very pleased with the updates we received . Roger was terrific with explaining the process. And we were very happy to get our car back a week ahead of the expected due date.
Everything was perfect & customer service went above and beyond!
Fue un excelente trabajo gracias
Awesome service. My car looks great. Jezel is very knowledgeable and offered very good explanation of the whole process. Really great job on her part!
Vehicle Make : Volkswagen
My car looks beautiful! Even better than it did before the accident. Thank you!
Great service. I will give 100% customer satisfaction.
Vehicle Make : Mini Cooper
Repairs were very quick and my car came back cleaner than when I brought it in (bonus! And very exciting). Front desk attendant was friendly and kept me updated about when my ride was coming.
Hope Jasmine is feeling better and had a good vacation!
Best service and will always highly recommend!
Roger was informative,professional & understanding of my needs for my car!
Really enjoyed working with him!!!! Kept me posted on my cars status????
Excellent service and a speedy repair great and helpful staff
very professional and handled my car with great care and all the work came out great
Hola me gusto la prontitud con la que atendieron mi caso y especialmente a Jasmine Ferreira quien me hizo sentir en confianza al hablar mi idioma y la amabilidad con la que se me trato gracias a el equipo
Thank you for all your help and keeping me up to date on the status of my truck.
Rodrick Rivera was able to get our car done and back to us when it was promised. He did a great job and the repair is very well done. We will be back if we ever need anything again.
We did have one issue but not with anyone at the 1460 Terminal Ave location. We took the car over to Steven Creek Toyota and Rich Teeple helped us. He is the person who said it would be done in 5 days. Two days later I get a txt saying it would be done in one full week, that is 9 days after I dropped it off. I had asked if it would definitely be done in 5 day because if it was we would not get a rental but we needed the car asap. Since you are getting the parts from the Toyota dealer, Rich should have been able to call and make sure they could meet what he was promising. I was shocked when I recieved the txt saying that it would be done on Thursday instead of
If Rodrick had not been able push are car thru and get it done, I never would consider coming back to Service King. He did a wonderful job as did the staff in the office and those that did the actual repair. We are VERY greatful.
You need to fix the intake and give the correct information about when the cars will be completed
Nice work on the car and good customer service while car was in for repairs. Jasmine Fierra was a great help to me keeping me up to date and was prompt and courteous at all times. Thank you!!!
Everything was great and finished early!
Great service. Enjoyed the updates on my iPhone. Repairs were very well done.
Very nice, informative. Keep me update on every process. More than happy. Thank you
I loved the in going updates. My car was with you for 7 weeks and I got txt updates and calls from Edward on a regular basis. Edward was very nice and knowledgeable. When I picked the car up the people in the office were really nice. I would refer others to you without a doubt. Great customer service.
Great service. Edward was on top of things and kept me updated throughout the process. Car was fixed in a short time and getting a pick up from work when the car was done was icing on the cake. I will highly recommend service king to my friends!
Like the service. Got my car looking brand new, everything was detail outside and inside of the car.customer service was exelant, if had question or concerns i would call and someone/agent would be there to help me out..
The best service I have ever had when
dealing with my car.
I think service king did an excellent job with the repair. The finishing of the car looks really good. I'm also very happy with Monique, who's been my main point of contact at service king. She's kept me updated and informed about how the repair was going. The text updates from service king have been helpful as well.
Job well done ! Clean and smooth finish.
Great JOB very happy with service.
The work on my truck was not done properly. I expect the error to be corrected. And the work was estimated for one week but I had to wait 2 weeks.
Customer service was excellent, especially the car status updates. Our serviceking agent was informative and helpful. One of the nicest thing in terminal ave service King is its mini cafeteria that offers customers drinks.
Actually, there is one thing. The vsc/ track off ligh
Is still on and would take it to Toyota to have it checked.
This is another problem than the exhaust sensor that was
Already pointed out by a Service King Tech.
If diagnosed and turns out that Vsc/track off light might
Have been caused by the accident, i will get
My insurance involved.
Well I really like them they keep me updated in the repair process
Did an outstanding job with the repairs and paint. Kept me updated on the status of my car. I like that. Monique Vargas was very accommodating and her friendly persona made me feel at ease that I could leave my car there.
Keep up the great customer service. .
Very good about texting updates. Keeping me informed about my car.
Courteous service. Quick paperwork done. My car is completely like never got an accident before. Excellent work !!!
Monique Vargas and team at the Terminal Dr. location did a great job with my vehicle repair, answering all my questions and keeping me updated on my car's progress. It's great to get the car back washed and waxed--makes it feel like a complete service. A job. I hope they can continue to deliver that quality of service.
Aside from a beautiful repair job, I can't even tell you how fantastically thrilled I was to discover that my car's interior had been cleaned, and very thoroughly at that! What a lovely way to end an ordeal after a collision. Everyone I interacted with, including the receptionists, were friendly, helpful people. I also appreciated receiving phone and text updates, and easy email communication for paperwork. Thank you for making the huge inconvenience of a collision into a rather pleasant experience for repairs!
I was given an estimate that quoted 2 days to repair . I brought the car in on Monday Feb 1 and was able to pick it up on Monday Feb 15. That's six business days. If I had been given a range of estimated days to repair, I could have been able to make a better decision on renting alternate transportation.
Vehicle Make : Mitsubishi
Good communication, I appreciated the frequent updates. I also really appreciate the clean car! :)
1. Spent 2 weeks to fix the rear bumper which was scheduled within one week.
2. Rear sensor doesn't work. I have to make an appointment to fix it.
I am very satisfied with Service King. The repair status is updated almost everyday. The charge is reasonable. The work is lifetime guaranteed. The
Service team is nice and helpful.
Very good repair job and courteous, efficient staff
Even though things got delayed, Monique kept me updated on the status of my vehicle. Service king also helped me with my vehicle rental because of the delays.
Great people! Quality repair. Excellent personal touch. I was completely happy with the service.
My car was damaged at your shop and giving me a hard time about repairing it
Thank you excellent job I really appreciate thx Roger!
Roger was great, work was great
Thanks for a job well done. It looks like nothing happened to my car.
Awesome service and car is perfect, thanks!
Edward is awesome! I love how he kept me updated with the status of my car. When it was time to pick up my car, my car looked absolutely amazing! Thank you so much for saving my honda!
Edward R. Was attentive and kept me on the loop on the progress of my car. Excellent service.
Everything was GREAT but I think I hear the sound of glass trapped in my trunk which doesn't get me in any way, but I hear it as a constant reminder that my car was broken into and it's kind of annoying to hear every time i open or close it. There was also some glass inside of the piece of my trunk that rolls out to cover my hatchback area.
You guys refused to work on my vehicle
I liked that I WAS given updates on my car and the staff was really helpful they answered my questions I would tell someone about the nice job you all did Thanks again
Had to request contact multiple times
Found out estimated time was wrong on the day, it was a week and a half later
NO GAS in car when picked up and no gas station nearby
Outstanding customer service especially to Monique who handled the whole transaction.
Monique was an amazing personnel who was pleasant to work with, kept me up to date with the maintenance and always willing to answer questions.
The wheel-well on right side was not replaced , and we have to come back for the repair after the part is ordered and recieved...
Thank you for the regular updates. Overall service took a couple of days longer than similar service with other providers. Everything was done well and to my complete satisfaction. Thank you.
The car came out nicer than when I brought it in, repairs aside. Thank you for amazing customer service
Very nice and professional service. Work was done in a timely manner
Awesome and prompt service...
The staff was friendly and always kept me updated about the progress of my vehicle repair.
Vehicle Make : Volkswagen
A received contradictory information about how long it was going to take to have an estimate of the cost of repairs. I was first told that it was going to take 24hours from the time the car was brought to the shop. It ended up taking about a week.
Im satisfied to a certain point . I'm glad I got my car back however it took a really long time . They told me it would take about a week to fix and it ended up taking 3. That needs major improvement considering your are "serice Kings"
Roger was extremely helpful throughout the whole process. I was extremely stressed out that I had to get my car fixed and turns out the process was not stressful at all. Roger kept me informed and updated throughout the whole process and even when I had questions, he was just a phone call away. I would most definitely recommend Service King to a friend.
They did a phenomenal job repairing my van that had been vandalized. Great customer service and my van felt like a new car when I got it back. It was washed and vacuumed and perfect. After not having it for three weeks, it was so nice to get it back in such amazing shape. Thank you!
The only feedback I have is for more regular communication during the fixing process. I had to call to check on the status on the days it was expected to be done. The repair took longer than expected because of some parts that were delayed coming in. It would have been helpful to have someone communicate with me about that. Even an email would have been sufficient.
Overall, I was very happy with my experience.