Gordon was great! Very professional and positive. Kept me informed through today the whole process. Very appreciated
My husband and I are thoroughly impressed with Service King from start to finish Thank you!
It took a lot longer than originally estimated and I felt the communication could have been better especially since it took more than twenty and a half to complete. I am glad the way the job came out. Good work in the car
James was by far the best. Very helpful, always kept me in the loop of what was going on an managed to have my Tahoe back to me almost a week before the date they promised.. Thank You James!!!
The person who was responsible to take care of my care is one the best.
Gordon was great! He had everything repaired in amazing time. Kept me informed every step of the way, and even went above and beyond with providing a complimentary service. Truly a great display of professionalism and made me feel much better despite the accident.
Thank you so much Gordon! You and your staff were great.
Gordon was very helpful and friendly. The repairs on my car were finished in a very efficient and timely manner and I love the results and am very satisfied with my experience with Service King!
James was always on top of things!
He kept me updated at all times.
I'm a satisfied customer!
Fast, hassle free experience.
I had a great experience it was nice to have coffee while waiting the staff was friendly, the place was clean my car was done fast and I was so happy to find out it was detailed and cleaned inside and out it was a great experience I would recommend service king to anynoe
I was not updated on the status of my repair promptly. I was given estimated completion date of 3/24 and when the day came I got no call or update. I called them and they said it was pushed back to the 29th. 29th comes and no update. I call them again and they said still pending. Finally got a call on the 31st saying it was done
I was very satisfied. Jasmin made everything possible. Dropped my car on a Friday and Jasmine was able to take my car for repair and got an approval for the repair. She updated me with the status of repairs. An exceptional staff who goes beyond customer service. Fortunate that she was my service specialisy
work done very well, fast and on time. i would defiantly go back for another repair.
Thank you for the consistent updates. They are appreciated.
The timing of completion was not good & it took a lot longer than anticipated, otherwise service was great! Car looks wonderful!
Did a very good job on the car looks like it never been in an accident looks brand-new will recommend people to go there are very friendly we were very satisfied thank you very much
excellent service, easier to discuss, repair so fast, easier to rent and return car, good update.
Thanks for vacuuming my Suv.thank you for the service Brent.
Roger went beyond my expectations. This is a great place! Car was beautiful. Like new, clean and all around great service and constantly well informed!
Emblem on hood repair not stright
Car was not not test driven to make sure mechanical issues were fixed. Had to leave car after waiting 3 weeks to pick it up. Waste of time and money on rental car and the car is still with you guys.
Easy, no hassle ecperience, great costumer service. Love the car/service update texts. Thank you!
I'm very satisfied with my car!! It looks brandnew now. ???????? Thanks Rodrick for taking care of it!!
Roger went above my expectations of the completion date and my vehicle was finished early. The text message communication was awesome, very convenient.
Excellent service. Good updates. Very professional
Great looking now than when I first got the car thanks for a great job good work again thank you
Once again, Roger Rivera came to my rescue. The repair was excellent and finished before the estimated time . Roger is my hero.
Excellent service from beginning to end!
Jasmine and her team kept me updated on any changes and delays. They were patient and courteous through the whole process.
It was a very pleasant experience and totally satisfied and happy with Jasmine Ferreira who handled the whole nine yards superbly very professional. Kudos!!!
This is my first time with service king, and the experience really disappointed me. Both my rear doors cannot be unlocked from inside, and they were all good when I dropped my vehicle in. This brings my attention to a safety concern, my wife and a 6-month baby were stuck in the back seats, she can't get out even though she has a key. My wife had to crawl to the driver's seat to open the door. I just can't imagine if this was happened on the street or we had a emergency. As one of contractors with farmers, I can't believe that there is nobody caught this problem before handing the vehicle to a customer.
Your guys have bad service
Very nice staff and did a great job
Great work, looks brand new. Wonderful work by the body shop guys. Thank you.
ollNice work and fast too.
I'm much excited and happy on the service provided by service engineer Roger and front office executive Meda. Got proper updates about my service and delivery schedule. Would recommend to my friends and colleagues. Happy to see my car new after repair, as I was much worried initially.
Perfect service. Thank you!
Vehicle Make : Volkswagen
I give you guys a 10! Thank you and i am so happy that everything worked out.
Great staff and good experience. You have a lifelong customer.
Everyone was very professional . And my car looks brand new!
Even though technology has advanced considerably, and while the service rep assigned to me kept in contact throughout the process (mostly by text), I would've preferred a little more communication via phone. Maybe I'm traditional and a little old school. This is only a minor critique as I thought my overall experience was very good. The porter was very courteous, on time (he was actually early both times) and knowledgeable. He also was shy to take a tip which tells me he appreciates what he does and didn't expect it. That's rare in this day and age. I hope he gets recognized as he is an asset to your company. Thank you to all involved and I will recommend you to others should they need body work.
Thank for fixing my car, I appreciate your help .
****. The service rep Jesmine Ferreira, has never answered,nor returned my phone call for confirming the pickup time2. The window strip on the door that was repaired has a gap allowing rain water leaking into door. I have called Jasmine Ferreira twice and left messages, and still havnt heard from her.
Thank you so much for repairing my car. Your customer service in helping with the car rental was above and beyond. Thank you!!
Some how trunk is locked and I am not able to open it. I tried calling service king center but no one is answering.
Regular updates given and the excellent customer service/outreach provided by Brent Tiernan.
Thank you for your service
Thank you for your Professionalism & efficiency in completing my service .
Great communication and finished the work ahead of schedule.
Service was timely and thorough!
I am completely satisfied with the quality of work done but it took longer than expected overall I would come back thank you
I am very happy it look very nice!
Looks great. Good communication. Thanks
Amazing service! Thank you!!!
You were very good at keeping me in the loop as to what was going on with the car.
I was very happy upon receiving my car back the car looked really nice. ..except that there was a cover part missing from inside the hood....before taking the in we had taken pictures ...I called our service advisor Jasmine an she ordered it we will return to have it put on other than that everything was very Good... I'm thinking of bringing another car I have to be painted ...
Service King did a great job repairing my car and it was quicker than I thought.
Everything's OK, the only problem is it took to long to repair.
The staff was professional, quick and friendly.
Excilent job fast thankful to all if u workers did very great great job thank again
Quick turnaround, professional and clean job!
Monique was awesome as far as her customer service skills. She was very polite and text me to keep me informed about my vehicle. I was so impressed on the outcome of my vehicle. I have to say I was scared about what my jeep was gonna look like. But it looks fantastic! I thank all who had part of getting my jeep back on the road. I will definitely recommend you in the future!
Jasmine is great support and helped me couple times on my cars..I will recommend her and the company
Very efficient, great communication, and excellent workmanship!
Thank you very much for the repair service. We are very happy with Roger's excellent service!
She said it was fine. Thank you
Kept me updating with the progress along the way and drive out to me when my car over-heated! Appreciate that greatly!
Great and very professional. Excellent staff!
I had a terrible experience at service king. They said my car would take 3 days and it took 7 days. That is not what made it such a bad experience. I was called today to pick up my car at 5pm. I arrived at 5 pm and they said to wait for a representative to pull my car up. 15 minutes go by.... still waiting.... 15 more minutes go by.... stilll waiting. Finally at 5:35 a guy tells me they lost my keys. How do you lose a customers keys after you make them sit and wait for over 30 minutes. This is rediculous. I had to have someone bring my spare keys. What if I didn't have a spare set??? I have very upset at the service here. I should be compensated for my wasted time. I expect my keys to be delivered to me tomorrow. What happens if you can't find them? I hope someone calls me to resolve this issue. This is rediculous.
Jezel at the Terminal Ave location was great! Not only was she polite, she really went the extra mile to explain what Service King was doing and why, she was awesome to work with and your team who assembled the vehicle after repairing it did a great job!
Thank you for taking care of my vehicle to my specifications. i really appreciate that. props to the detailer and Roger who kept me up to date with everything.
Vehicle Make : Volkswagen
It always seems that any type of car repairs take forever, but not with you guys. You took my car in right when I needed and got it back to me when it was promised. Thanks for getting me back on the road!
Roger did a fantastic job from start to finish!! Great job Roger and thank you for your help in gettting my car back in original condition.
Monique is awesome. She was quick in giving me an early appointment. She co ordinates with rental car company too. I am very satisfied
Everything was excellent with your job.Thanks
Brent was an excellent communicator. I liked the anticipated finish date and text reminders
Roger too good a guy. Very helpful.
jasmin did a great job to keep me updated about the car and I got the car back prior to the date that I was promised. All credit to Jasmin. Thanks again!
They did a good job of maintaining contact with me and kept me updated with the whole process.
I appreciate the constant feedback via text message. Also, the car being very clean inside and out was a nice touch. I would definitely recommend you to friends. Thanks!
Great experience, thank you!
All work was completed as stated. Very positive experience
Excellent customer service. James did a great job. Thank you,
Take too long for the repair, but the communication is super.
Excellent communication, I was kept informed of progress on a regular basis. Very professional and courteous reception staff.
It's been a very painless experience for me. Very professional organization. Brent always kept me informed. Very impressed with the whole experience!
Thank you for the repairs on my Acura. The car looks great and I appreciate the quality workmanship.
Jezel was great. She walked me through the process and provide d a truly rewarding experience despite having to be without my car. Alec was kind and courteous when picking up and delivering my car. 9verall great experience.
Car cleaned and polished and Monique was always helpful
James was fabulous! Our service far exceeded my expectations! The text updates were really helpful! The truck looked amazing & it was washed & sparkly clean! We are very happy with the work, service, & overall experience! Thank you! Karmel M
Great communcation thru out whole process. Monique
You folks did great work. Kept constant and clear communication with me throughout and came in under budget. I will be happy to send business your way. Special thanks to Edward.
Really appreciated Service King and you guys did great job. I am very happy about your service indeed.
The service team did a professional job! Thanks to the team!
the experience and satisfaction was to the fullest I am very pleased with the outcome of the work and the professionalism of the team
Excellent service. Will come back
Excellent service. Monique kept me updated every step, explained charges without asking. You set the standard for how service should be delivered.
Great service and great at giving updates on the car
Thank you very much the service is exelent
I very much liked that I was kept notified at each stage of the repair. Even when a damaged replacement part arrived from the manufacturer, requiring a reorder, I was perfectly fine with it having been notified immediately when the problem was discovered. Great service experience all around. Special thanks to Imran, the public face of the repair effort: great job, man!
Great customer service! And staff!
Fast service and an amazing job with the repair! I felt like I had a brand new car!
The car wasn't that clean,my expectations after it taking so long was that the clean up job would be better.
Amazing! Absolutely terrific from beginning to end. You have a new fan!
It feels great knowing I can trust you with future car repairs. Thank you!
I'm very happy with service Kim they are the bes
My service provider jasmine was awesome. I really appreciated the updates everyday and the friendly customer service she provided on each of our In person meeting. She helped get my bmw out on an early schedule which was very important to me. Overall I had a great experience and would recommend you guys to family and friends
Aside from the repairs, I really appreciate the thorough car wash - inside and out. Everyone was very helpful.
,they were very thorough and, and communicated very well
Jezel has been proactively giving me the updates of repair of my car. The car came back like nothing had happened. Great work and great service. I would definitely recommended to my friends!!! Thanks again!!
Very great customer service and the repairs were fast and look great
I love him service and speed of work do an excellent job recommend them are very good
Thanks for the excellent service.
The service was quick and the work was great.
While fixing the rear bumper, your technician caused scratches that need another repair, besides causing different minor scratches !
Although the repair seems to be quite satisfactory the time it took to analyze the various broken parts was excessive and caused a long delay in making the repairs and I'm sure was frustrating to all concerned including the insurance company. It took over one month to complete the repairs due mostly to the serial fashion for identifying everything involved.
I like your on time service as well as updating my car status. My car looks as perfect as before & will recommend your excellent service to friends & coworkers!
Overall repairs were great except my car was left dusty from the inside and a white dust hand print on the back seat. Other than that, outside cosmetics were left great.
Thank you Jezel for keeping me updated on the repairs and the excellent customer service your provided for me.
I was really impressed with the time frame that I got my car back and really pleased with that well good job done
Everybody was great, and the process was smooth! I hope I'll never need your services again, but I'm glad to know you're there!
I can't thank Jezel enough for going above and beyond in getting me a rental the day I dropped off my vehicle. The repair looks great and I appreciate the car wash and the inside were vacuumed. Great service all around. Thanks again Jezel!
More than completely satisfied! Jezel and everyone were awesome! Thanks you guys!
Great experience! Thanks.
It was job well done! I'm so happy that it is done nicely thank you and I will highly recommend service king to my friends if they want to repair there car thank you again..
Got a text after dropping off my car Friday saying car would be ready the next Friday and that if delayed I'd be notified. I canceled my plans on my unpaid vacation to be available. Friday I called 3 times and no one could tell me what was going on with my car, so I had to extend my rental and lose my one vacation of the year. Called twice Saturday with no returned call. Twice also Monday. Finally Tuesday on my third call I get to talk to the manager when my car was done. After picking up my car my alignment is now dangerously off and one seat belt is ruined from how my back seat was pushed down. Can't really trust that the rest of work was done correctly based on how badly just the alignment is.
Well done. Very impressed with the quality of the work done and the little extras.
I am satisfied with the body work; but I do believe customer service could be more proactive in anticipating needs. It is essential for most customers with busy schedules to be able to coordinate services, such as timing of rental pick-up, to reduce waiting times. I waited about half hour too long after the rental shuttle was called.
Alarm and Windows auto closing doesn't work, will service king tomorrow
Thanks for everything we are happy
Y'all did a fantastic job and were fast too! Very pleased with your service and workmanship!
The repair is fast and the staff is courteous
Great service, Monique kept me informed throughout. Thanks again!
I am so impressed with how the team handled a very complicated situation with the insurance companies. They were respectful, thorough, and kept me informed. The work they did on my car is amazing too, you can't even tell the entire back side of the car was demolished. A truck hit it going about 75 mph, and they weren't even sure they could fix it. A job team!!!
Monique is a very friendly and most helpful
I would definitely come back and have my work done here again! Very happy with the service and my car. I would recommend this company to every one I know!
Thank you very much! Specially to George Piedra for keeping me updated with my car. Excellent service from his behave.
The service iyoy provided me was excellant. My car is once miore beautiful. The expected time required was right on. Thank you so much
I trust your repair.. And my service was very well done.. No problem.. Thanks thumbs up.
Vehicle Make : Volkswagen
Appreciate you keeping us updated on your progress on the car.
Excellent service, and my car was fixed up,
and cleaned up like new!
10 out of 10
They all were done a very good job.
We were very pleased with the updates we received . Roger was terrific with explaining the process. And we were very happy to get our car back a week ahead of the expected due date.
Everything was perfect & customer service went above and beyond!
Fue un excelente trabajo gracias
Awesome service. My car looks great. Jezel is very knowledgeable and offered very good explanation of the whole process. Really great job on her part!
Vehicle Make : Volkswagen
My car looks beautiful! Even better than it did before the accident. Thank you!
Great service. I will give 100% customer satisfaction.
Vehicle Make : Mini Cooper
Repairs were very quick and my car came back cleaner than when I brought it in (bonus! And very exciting). Front desk attendant was friendly and kept me updated about when my ride was coming.
Hope Jasmine is feeling better and had a good vacation!
Best service and will always highly recommend!
Roger was informative,professional & understanding of my needs for my car!
Really enjoyed working with him!!!! Kept me posted on my cars status????
Excellent service and a speedy repair great and helpful staff
very professional and handled my car with great care and all the work came out great
Hola me gusto la prontitud con la que atendieron mi caso y especialmente a Jasmine Ferreira quien me hizo sentir en confianza al hablar mi idioma y la amabilidad con la que se me trato gracias a el equipo
Thank you for all your help and keeping me up to date on the status of my truck.
Rodrick Rivera was able to get our car done and back to us when it was promised. He did a great job and the repair is very well done. We will be back if we ever need anything again.
We did have one issue but not with anyone at the 1460 Terminal Ave location. We took the car over to Steven Creek Toyota and Rich Teeple helped us. He is the person who said it would be done in 5 days. Two days later I get a txt saying it would be done in one full week, that is 9 days after I dropped it off. I had asked if it would definitely be done in 5 day because if it was we would not get a rental but we needed the car asap. Since you are getting the parts from the Toyota dealer, Rich should have been able to call and make sure they could meet what he was promising. I was shocked when I recieved the txt saying that it would be done on Thursday instead of
If Rodrick had not been able push are car thru and get it done, I never would consider coming back to Service King. He did a wonderful job as did the staff in the office and those that did the actual repair. We are VERY greatful.
You need to fix the intake and give the correct information about when the cars will be completed
Nice work on the car and good customer service while car was in for repairs. Jasmine Fierra was a great help to me keeping me up to date and was prompt and courteous at all times. Thank you!!!
Everything was great and finished early!
Great service. Enjoyed the updates on my iPhone. Repairs were very well done.
Very nice, informative. Keep me update on every process. More than happy. Thank you
I loved the in going updates. My car was with you for 7 weeks and I got txt updates and calls from Edward on a regular basis. Edward was very nice and knowledgeable. When I picked the car up the people in the office were really nice. I would refer others to you without a doubt. Great customer service.
Great service. Edward was on top of things and kept me updated throughout the process. Car was fixed in a short time and getting a pick up from work when the car was done was icing on the cake. I will highly recommend service king to my friends!
Like the service. Got my car looking brand new, everything was detail outside and inside of the car.customer service was exelant, if had question or concerns i would call and someone/agent would be there to help me out..
The best service I have ever had when
dealing with my car.
I think service king did an excellent job with the repair. The finishing of the car looks really good. I'm also very happy with Monique, who's been my main point of contact at service king. She's kept me updated and informed about how the repair was going. The text updates from service king have been helpful as well.
Job well done ! Clean and smooth finish.
Great JOB very happy with service.
The work on my truck was not done properly. I expect the error to be corrected. And the work was estimated for one week but I had to wait 2 weeks.
Customer service was excellent, especially the car status updates. Our serviceking agent was informative and helpful. One of the nicest thing in terminal ave service King is its mini cafeteria that offers customers drinks.