The repair job was great, but I never received notification that the repair had started and only got text that gave vague information.
USAA let me know Serive King was a reputable business.
Erica was cool, calm and efficient. Thanks for taking care of my red Prius, Poppy, she is eautiful.????????
Shannon did an amazing job
Dave from the Mountain View store went ABOVE and BEYOND my expectations for customer service. He not only was personable and efficient, he delivered my car to me at work because I was challenged with timing. I was kept updated from start to finish. He explained things clearly and asked if I had questions. It was clear his goal was to make my experience easy. I would definitely say this was easy and would not hesitate to work with Service King again.
Loved the way David Barbeau handled the repair process. Communication was the best I've experienced with any auto servicing. Accolades to David and the very helpful receptionist (sorry I didn't get her name). Everyone is dealing with a challenging work environment during the renovations. I will certainly recommend Service King.
Great work on the body. Very disappointed in the state of the interior with grease stains on the carpet and seats. Kudos to Juan who was able to clean some of the worst marks off of the interior door immediately. However there are still major stains on the floor and carpet and minor ones on the leather seats.
I was very happy with the service provided by Service King and Juan Morales in particular. Juan made sure all of the damage and operation issues were resolved. He was courteous and professional throughout our interactions. He gave frequent updates on the status as some parts needed to be shipped from Detroit.
Every body was really exllent specially Juan Morales.
Thanks for the great customer service and Anthony Torres was very helpful!
We have the best experience and are very satisfied with the repair services we got from Service King Mountain View. Jose was very professional, along with Erika and the rest of staff. Jose provided us with fantastic customer service and excellent service. I would really recommend this place to friends and family.
B.. & C. Feliciano
The staff is really friendly and helpful. The repairs looked great and I appreciate you vacuuming my car. My only complaint would be the communication. There were two or three times that I was told I would receive a call about updates to my car on specific days and I never received them. I ended up calling and asking.
I brought my car in on a Friday and they said it would be done no later than Wednesday. On Wednesday, after receiving no calls about updates from anyone, i called myself and was told that my car would be done Friday. And then on Friday I received a text saying my car would be done that day. An hour later I get a call saying that my car would actually be done Monday. It's not that big of a deal, but why send a confirmation text saying my car would be done Friday when it really wasn't confirmed. It was just a little frustrating.
Great communication and updates about progress. Repairs were great and complementary car cleaning was also a nice touch. Thanks!
Great job! Thanks so much :-)
Shannon and the rest of the team were great.
Service king kept their promises and delivered my damaged car fully repaired .
Most impressive is the attitude of the service people in the shop , they are caring, reseliant and sympathetic . I highly recommended them.
My mechanic Juan Morales was very pleasant and patient appreciated the updates. Erica was very polite on the phone and pleasant. In all everyone was helpful. Thanks Juan Erica and all
Car looks fantastic! Shannon is a jewel. Thank you
Everything worked perfectly, and Juan is superior, thanks
Great work and thank you for being honest
Shannon went above and beyond to explain everything about our car repair work. In addition he was friendly and patient with our questions. Great experience especially since being in an accident can be so stressful.
Quick service & quick excellent repair. Thanks
David B. was was great. I really enjoyed the experience with your service. Thank You!
Excellent service and Shannon was very professional and service oriented. I would definitely come back if I needed repairs.
The product did take awhile to get in which is surprising since its a pretty common model but good quality.
Thanks for the quick and quality repair
They were great. Very helpful.
Very efficiently run and reasonable price. Using current high tech to communicate with customer and give updates. Employees are friendly and with good manners, a very pleasant experience. Complete work a day before promise time which other shop did the similar estimate of time. I will certainly recommend my friends to this service. Keep up the excellent work!
Fantastic service, very happy with the process and how the car ended up, thank you!
Very friendly team! Great service, thanks for cleaning the interior too, that was an unexpected surprise.
TIME AND TIME AGAIN MR. JUAN HAS GONE FAR BEYOND AND ABOVE THE CALL OF DUTY. HE TOOK OWNERSHIP OF THE REPAIRS AND NOTIFIED ME AT CRITICAL JUNCTURES GIVING ME ABSOLUTE CONFIDENCE THAT REPAIRS WERE GOING TO BE COMPREHENSIVE AND
COMPLETED IN A MOST PROFESSIONAL MANNER.
MR JUAN AND THE MOUNTAIN VIEW CREW ARE TOP NOTCH!
THE REPAIRS ARE RESULTANT SHOW QUALITY !!!!
Good customer service, and the job was done in 3 days,
Great communication from service advisor Dave Barber; he was very thorough! Office coordinator Erica was very helpful each time I interacted with her. Very convenient to have Enterprise Car Rental services coordinated through Mountain View CA center—the timing was coordinated perfectly! Would definitely recommend Service King and this particular center to friends and family. Thank you
Shannon has done the outmost service with our complicated case. We appreciate attention to detail and care that went together to restore the look and the feel of our car. We will be recommending Service King to all our friends and relatives.
. For the time I would not go anywhere else
It was a great experience
Shannon did a great job explaining everything. The car looks great.
Great service -- constantly updating the status and helping to have a speedy process
This is my dads car, Please call ****-****-xxxx for feedback.
Anthony is great to work with - wonderful customer service!!
Very professional, very kind, excellent service. I will recommend everybody this service king shop! I loved the sms update and the personal email update from my Customer representative. Juan Morales provided the best Customer service I ever experienced! Thank you!
Shannon French was excellent! He processed my claim efficiently, was thorough in all details, and made sure the experience was seamless for me. I really appreciate his professionalism!
Thank you. Nice repair job and great customer service in keeping me informed of progress. Also, appreciated the attention to detail and quality control.
Very good customer service
Good job of fixing the damage
Job done ahead of time
Excellent service and workmanship. Richard was awesome...very thorough and professional,
The service exceeded my expectation.
I would especially like to thank Dean, my service representative. He listened to my concerns and addressed them with resolutions. My vehicle was repaired sooner than expected.
I will definitely recommend and continue to work with Service King...
You did a wonderful job on my Highlander. It looks great and I can finally use the trunk! I'll be bringing my Toyota Tundra in for repairs next!!
FANTASTIC WORK HELPED BY Anthony.
Taken care of in a timely manner! Good result.
Great customer service,professional and fast service!
Dean and Service King were prompt and did an excellent job. I would recommend highly.
Richard and his team did an amazing job. Richard provided exceptional service from arrival to pick up. Thanks again!
Very thorough, professional, and upbeat for automotive trauma team.
It was an excellent work!
Every thing was very professional. I would recommend your company and I would use you again .
Disappointed my truck was not immediately worked on after being dropped off by Magnussen's Toyota. Communication between the two establishments could have streamlined the repair process, having been completed more promptly. The work done was good and the detailing of the vehicle was great.
Fast service! Juan Morales promised my car would be done in 10 working days, and the shop delivered on its promise.
After I dropped off my rental car, Juan was also nice enough to come pick me up at Hertz to come get my newly- fixed (and nicely washed) car.
At the Mountain View location: Dean was very helpful and constantly kept me updated on progress with my car repair. I got my car fused ahead of schedule and the paperwork was efficient and convenient. At the San Jose location: Jezel was efficient with her estimate and courteous. Overall: Great customer service and thoroughly job well done. Thank you, Service King!
They were total pros from the time I walked in until I drove away.
The quality of service was 2nd to none. They updated me with how my car was
Doing every step of the way. Great service!
Exceeded expectations as Anthony Torres went beyond the call of duty and is the best of the best. My compliments to you.
Really appreciated the text messages which kept me informed of the progress on my vehicle. Also, the drop off was handled in a timely manner as well as pick up. Keep up the great work!
They did a great job. Very pleased with the car and the service we received.
Dean was professional, fast and clear! Will definitely use this shop again!
Excellent service and customer care by Shannon. Perfect expectation setting. I loved the texts - they definitely kept me from panicking and calling. The car looks beautiful. Thank you!
Fast and added extras at no charge, stayed in regular contact. Great!
Anthony Torres is top notch. Superb service
They made inside of my car very dirty and did not do the job that promised.
Excellent service Thank -you .
Awesome service, Shannon was amazing!
Vehicle Make : Mini Cooper
Quality job, friendly staff, nice updates.
Service was great and I would recommend this place to anyone
Dean was communicative, friendly, informative and trustworthy. Red Molly looks just beautiful!! Thank you! Sandra Macquinn
Extremely helpful. The experience was much better than I had expected.
Vehicle Make : Volkswagen
I really enjoyed the text updates. Great customer service in your office. Friendly staff.
Juan is excellent, so is Erica.
Vehicle Make : Mini Cooper
Juan was excellent! Amazing service by the entire team!!
Thank you for your execellent service and patience through out the whole process. Exceeded my expectations with the mobile updates!!!! Definitely will be using Service King here on out!
Great service. Quick and competent. Pleasant about it too!
It was a very nice and easy experience. Everyone treated me with respect and care. I was pleased that it was accomplished so quickly.
Great service with plenty of knowledge to back it all up. Thanks for fixing up another one of my cars you guys are awesome.
The job was professional and the people was extremely nice and done the job in a small amount of time. My agent deserve a 9.5.
Shannon is a GREAT ASSET to your company. Total class act.
I had only bought my car a few months earlier before some hit me. Awesome customer service, daily progress updates, Service King made this experience easier for me. My contact, Dean, was very professional and answered all my questions with ease. Thank you to everyone involved!
Anthony did a great job in communicating with before, during and at the end of the service. Making it clear what to expect and whe to expect it. It was well beyond my expectations.
Personal in shop service at this Middlefield, CA location was great! The ability to contact the shop directly or thru the dispatch was not easy.
Service was great and on time.
They (Anthony) were very willing to communicate with me and my son in person regarding troublesome questions. My Honda Fit is now good as new!????
Thanks! So fast, work looks great, everyone was super helpful!
Shannon did an outstanding job with my 4Runner. Being without my car is never fun, but he made it as easy and painless as possible. Excellent communication and service. Thank you!
Very satisfied, Anthony was great to deal with, kepte informed. Thanks for taking good care of my car.
Excellent customer service by Shannon French of Mountain View, CA
Great service! I really enjoyed working with Anthony Torres. He was friendly and always kept me up to date with my service status. Hopefully I won't need their service often, but if I do, will definitely go back.
Anthony and the staff exceeded my expectations. First time with you, but
Not the last, if I need to.
Richard has done a great job. I am very happy about the service.
Good as is. Don't change.
Text said the car would be finished on Thursday, but it was not ready until Friday and even then I received a text that said car was fixed and you world be calling me to arrange pick up--but you never called.
Super job. Great communications. This my second time to use your shop. Geico sent me to another shop down the street, but insisted on you guys.
wonderful service with Juan. Very happy.
Very well run operation. Nice that you also returned the car washed.
Juan Morales did an excellent job detailing the work that needed to be done and keeping me apprised of the status of the repair. Will be happy to recommend Juan to others in need of collision repair.
They kept in contact with me. They finished working on my car earlier than I expected. It was returned to me not only repaired but washed and cleaned in pristine condition.
Friendly, knowledgeable advisor. On time performance. Good communication updates. Great work!
Excellent customer care from Anthony and great communication. Really appreciate the speed and thoroughness of the work you did on my car.
Everyone there is awesome
Vehicle Make : Volkswagen
The job was well done, you kept me informed as to what was going on.
Terrible and I don't appreciate being treated like an idiot. Never going back.
Juan Morales' customer service and professionalism was a set above what one would normally expect from a body shop. Juan was honest up front with the estimated time it would take to have the repairs done and met that time frame. I actually manage a fleet of twelve company vehicles and my positive experience at Serviice King with my personal vehicle will carry over to my needs for any repairs at work. Thanks!
dean Kung was very good about keeping me apprised of the status of work being done on my car. The car looks good but I haven't driven it much yet.
Anthony was very professional very satisfied with the fast and up to date service I was informed via text every day which was quite comforting to know that everything was going smoothly very happy with my experience thank you
Can't tell where the accident's dent was. Perfect color match
Very prompt service. Courteous employees and the car looked great
I was very satisfied with the outcome in the end and how Shannon handled the repair and everything. However, when I came to pick up my car, the bumper that had been fixed was not properly installed, and I had to leave the car for two more days. When I came back on Monday to talk to Shannon about it (he wasn't there when I wanted to pick it up), he immediately saw the mistake and had it fixed in two hours, that was great! A day later when I looked at the car without it being rained on, I saw some "overpaint" (I don't know how it's called, some spray paint on a part that hasn't been part of the damage/repair at all). I had to drive back to the shop again - again it was fixed in a short amount of time and to my satisfaction, but in the end I had to drive to the shop three times instead of once to pick up tha car. Thanks anyway, the end result looks great!
I was really satisfied with the job done, aand also the xaily updates of the car.
Thank you for excellent service, timely updates, and high quality!
Great job, it looks just like its brand new!
Very friendly team. Good advice regarding best drop off time. Timely communication. Perfect repair and car wash for the icing on the cake.
Thank you Dean and team!
One small piece was missing.
Juan is really cool guy. He loves mustang a lot, and great job.
I discovered a scrape inside on my passenger door that was not there when I brought the car in. Hopefully, you will repair it to my satisfaction.
Although it took longer than expected so far the car drive like new and I hope it stays this way
Vehicle Make : Volkswagen
Shannon is an awesome part of your company.
He kept me up to date throughout the whole process and let me know any time there was an issue and what my options were.
Thank you, Juan, for your help with my car - it looks brand new!
Some damaged spots missed
Car will go back
Also, detailing/cleaning not great
The experience was pleasant and the work was good.
Great work, nice details, repaired things that were not covered by insurance. Good people to work with that I felt I could trust.
Everyone at Service King was so professional and so kind! Getting your car repaired is such a headache but Service King made it so easy and seemless. Everything was so coordinated and efficient. They took care of arranging a rental car and sending me regular updates on the status of my car. My car looks great! I was so impressed with how fast everything was done- Juan made all of this happen! Such great service- thank you for everything Juan!!
I felt like I was in good hands from the beginning of my process to find a company that could repair my car. My first impression of Service King was from my interaction with Erica Rodriguez. She was polite and patient with me as she answered all the questions I regarding the insurance processing. I must enjoyed working with Shannon French he is very confident in his role and knowledgeable and assured me that I had made the right choice in going with Service King.
Bad service. They bad a bad job and I am not satisfied with the paint job of the car.
Very thorough and excellent communication. I'm very happy with the repaired work. Job well done! Thanks!
Anthony did a really good job????????
Vehicle Make : Volkswagen
The headlights are aimed a little too low, which makes
it hard to drive at night on dark streets. So far, everything
else seems to be fine.
Thank you for taking extra special care of my Tacoma and also covering the extra necessities involved with my particular situation.
The people that I dealt with were real, not greasy. The communication was top notch and my car was finished a day early. This meant a lot to me because the weather had been cold and it was going to rain. Commuting on the motorcycle in this weather was taking a toll on me, plus I am a professional. The only excuse I would have for showing up soaked with helmet hair, would be if I had gotten mugged on my way into the office.
Service is good but the amount of time was taken for my car was tremendously long.....
The person who handled my case was very professional, responsive, informative and pleasant. He let me know immediately when an additional repair was necessary (which I appreciate he found it) and an estimated time without me asking about it. The damage was nicely fixed as well.
Thank you for your great service.
Everything was cool. "Canned" text messages, though, are not especially helpful.
Couldn't have asked for a smoother process from start to finish! Shannon was very knowledgable and helpful in every aspect! Thanks!
Excellent work an excellent customer service thank you
Juan kept me updated regularly on the repair progress and was a pleasure with whom to work. The vehicle was ready as promised and restored to "NEW CONDITION". Excellent workmanship
Above and beyond expectations.
Well satisfied with your excellent and prompt service. Thank you!
Vehicle Make : Volkswagen
I believe the team in Service King Mountain View perfectionist. They we willing to make me happy and make sure my vehicle was in perfect shape. They might have been dinged on their review due to minor adjustments and wheel logos. I'm sure they did not want to hold on to my vehicle while they were waiting for items that would take 1 second to put on. Overall my experience was great!
My service agent, Shannon, did a great job explaining all the work and options. He also did a great job keeping the costs down. He's a valued employee, from my perspective.
The service was excellent !! Our contact/rep was so friendly and professional. The experience was more than positive . Thank you Service King !!
Vehicle Make : Volkswagen
Thanks Shannon! Nice work.
Although it took a little longer then expected due to insurance miscommunication! Juan was great, he was very informative on what was happening to my car every step of the way and went out of his way to tell my fianc everything he told me since my fianc knows more about cars then I do! I will defenetly recommend service King in Palo Alto/Mountain View!!
They finished on schedule with a high-quality repair. Via text messages, I was apprised of the progress and of when they were finished. They touched up some unrelated dings at no cost. They acted as return agent for my rental car, so the whole experience was very efficient and professional. I am VERY impressed by Service King!
Juan kept me informed through the entire process and pushed to get my car back to me in a timely manner which was very much appreciated.
Shannon was exceptional and delivered as promised with complete transparency.
Outstanding service from start to finish. Tim Wolfe and his team were great!
The staff was very courteous. I was always well informed. Thank you
The work done on the car is beautiful. Very professional
Anthony was fantastic - very helpful and understanding! He kept me updated, and was even able to accommodate my earlier pick up time!
Completed before first estimated.
Great customer service by Juan Morales
Great customer service!!!
Excellent commincation and assistance
Thank you very much.
You did An exceptional job!
I definitely will recommend our place to others.
Mo was very responsive and communicative in the course of repair. He was really clear on what was going to happen with my car. The car came back in perfect condition. Looked even more beautiful!
Everything was perfect. Thank you millions!
Everyone at Service King was professional and friendly. Juan (the new Guy) did a fabulous job, he kept me up to date, followed through on his promises to me, I felt completely taken care of. Thank you for a painless experience! Deana B
Vehicle Make : Volkswagen
Great service and communication
Anthony was great to work with
Vehicle Make : Volkswagen
Anthony was timely with updates on my car's status and made sure everything was done seamlessly. I'm extremely happy to have my car back and while I don't hope to see him very soon, it's great to know I can rely on his and Service King's expertise.
Very professional, thorough and competent. Good communication with us throughout the process.
Mo did a great job in ensuring my awareness of the status of my vehicle. I am very pleased with the finished product.
Thanks so much to Anthony and Erica for such fabulous service!
Very attentive. Car was repaired and ready on the date promised. Tim was very helpful
Excellent service, all employees from the receptionist to everybody else did a great job.
Thank you for your help and support and services.. I'm very satisfied..
Very good service definitely A10 i'm so happy I found this shop and I would definitely recommend it to my friends .
Excellent and efficient job. Job done 2 days earlier than scheduled. Friendly staff. Keep it up.
Started out rough bUT new team tried hard to make up for problems along the way.
My Toyota symbol is cracked and my key fob is very damaged. This is a new car and was in pristine condition when left with you. The front drivers mat is filthy as no paper mat was used and the inside of the car is covered in fine dust. There was a large hand print of white "stuff" on my back seat that my son needed to remove before I could drive my parents to dinner. I am very disappointed with how you treated my new car.
Excellent job done for me by Anthony Torres and team.
It was very nice to have my car to be repaired at service king! Everybody were very professional and pleasant to deal with. It took less time for my car to be done and actually Chris Kim was great in helping to find better solutions with payments. I was very impressed with the service!
Service King specialist Chris Kim was extremely professional and able to answer all of my questions as they came up.