Class act, excellent service, from the minute I walked in until the car was done
Rick was great yet again. I will be back if anything ever happens.
Great service. Very professional and courteous. Highly recommend for any type of damage.
I was very impressed with the quality and speed of the work performed and the professionalism of your staff. Should we require collision repair in the future, we'll be back!
Front desk staff are awesome!
I am Very pleased with the work that was done on my car.
Truly appreciate Duane's hard work and attention to detail. I also thank Kevin for working with Progressive to get things moving faster. I hate having to bring my. Whirled to Caliber, but the team always does an excellent job.
Great communication. Thank you
Everyone at your company was wonderful to work with
Excellent service and beautiful work! Thank you!
Thank you so much for fixing my car . I was treated with the up most respect , I was listened to .I was kept informed on the statistic of my vehicle.the best service in town . Again thank all who had a part of fixing my car .
Customer service was top notch. And very happy with the quality of work as well.
From beginning to finish, everything was great.
Excellent communication and follow up. Thank you, Rick.
Repair job is excellent. Kevin was very helpful and understood exactly what my vehicle needed. I was kept up-to-date with the progress of my repair, which helped with the timing of my work schedule. Thanks very much!
The only thing I was not happy with was that you used an aftermarket bumper, which did not fit right, the bumper fender line up was not right. You said you did your best with what you had. The fender also has a scratch which happened when you were trying to get things lined up. I would like the scratch repaired.
I love the updates and text messages I received from the complay
Customer service was excellent and the work was well done
All the peaple weregood thanks again
Paul was awesome about communicating with me via text the whole process for our vehicle. I love that you guys have a text feature, so much easier to track then phone tag. I appreciate how fast you guys were and my husbands vehicle looks brand new. The young lady at front desk (I want to say her name was Brittany), she was very sweet, efficient, and helpful too whenever I dealt with her as well.
Overall the repair was satisfactory, message system needs to be improved, was given three different completion dates.
Rick was great! Kept me posted through the whole process and broke everything down to where I understood. Thank you Rick !
Excellent service & professional customer service.
Very professional company no complaints here thank you for the excellent service
The repair was done quickly and on budget, and it looks like new. Staff was friendly and helpful along the way with detailed updates keeping me informed of the overall progress and estimated completion date.
Rick was very good about keeping me informed as to the progress of the repair.
Thank you for text updates as well as the calls.
Completed the job quickly and efficiently, not to mention it is scheduled. Wonderful.
Very helpful and staff great and friendly
All the staff at caliber collision were helpful and professional
I have used your shop in the past and would
Not hesitate to be a repeat customer
Did a great job and was kept well informed on the status of the repair.
I would definitely use your company if I ever needed an auto body repair again! I'm pretty sure that there were scratches that were not from the accident that are now gone I'm pretty sure that your repair man went above and beyond!!!!
Everyone very friendly , and thorough
Everyone I dealt with was very professional. I received updates almost every day, and my car was finished a day ahead of schedule! It looks great! I will return of the need arises.
Timely and constantly keeping me informed on the progress of my car.
Rick did a great job keeping me informed during the repair process. Thank you!
Please pass my thanks to your folks for making my repair painless and easy. All your folks were professional, happy, courteous and helpful.
Caliber completed the work in half the estimated time, the work was meticulous and done with obvious attention to detail and pride in the outcome, communication was accurate and frequent, and the receptionist and technician (Rick) were a pleasure to work with. An ideal experience.
Got car back quickly, a week before estimated date of completion.
Staff extremely professional and they kept us informed of progress
Really liked them texting us about progress.
Excellent service! Tthe employees at caliber collision were friendly & kept me well informed during the entire process. They did a great job on my car!!!
Great job and tell Mike Brown and all the guys that worked on it great job again thank you.
Thank you, thank you, you're the best.
My truck looks amazing! They really did a wonderful job. Thank you!
Thank you Louis and Caliber!
Everything turned out great!
Great job. Great people. Give 'em a raise!
All went well. Thank you!
My service advisor Mike kept me updated on the repairs of my vehicle, and was very prompt in following up with the other insurance company. Thank you so much Mike, and Caliber Collision!!!
It was a no hastle repair. I was kept informed of the status of the repair. The communication was excellent.
Your workmanship and service is top-notch
Above and beyond service. Car ready early, excellent work. Friendly staff.
Everyone I spoke with was courteous and knowledgeable. No one likes to deal with a vehicle repair situation, but your staff was very pleasant. Work on the vehicle looks great.
The entire staff was very friendly and helpful
Second experience with caliber and very impressed. My car looks great. Thank you.
Very awesome job very friendly employees Luis was great to work with would never use another body shop you guys are awesome
My car was done before the estimated time frame, service was excellent!
Great job, great service, never an issue. Kevin was on it and the receptionist was awesome and funny.
Thank you Caliber
Rick was very friendly and knowledgeable. My car was finished 2 days before it was supposed to be done. Great Service
Rick and his team were great--they kept me informed, kept to their time plan and actually finished ahead of schedule. Excellent customer service!
Michael Brown was great, very informative and dedicated to customer satisfaction. The repairs are amazing and will definitely be telling my family and friends.
Exceptional service. The staff and receptionist were very hospitable.
Very professional. Awesome
Very satisfied with the repairs and the customer service. My truck looks as good as new. I would have have no problem referring them to friends and family. Thank you.
Work done ahead of time and for the quote. Courteous and helpful staff.
Very friendly and professional. Great work too.
Great job .. you guys do amazing work. Staff was super helpful at ever stage of the repair
I was so pleased with KC, your associate, as well as the 2 receptionist. They all gave me 110%. I will definitely use your services whenever it is my option to do so. Thank you for hiring such capable, caring, professional employees.
Convenient and greatly appreciated ride to airport as well as updates from Mike via text. Great job on car. I am a very satisfied customer!
I received a text saying my car was ready and that I would be called soon but I never received a call
The team was extremely courteous and very helpful. They were able to answer all my questions and worked with me from the estimate through the completed work and even finished my repair quicker than scheduled. Thank you to everyone involved. I will be highly recommending to anyone that needs car repairs!
Mike always treats me like family. Repairs are completely unnoticeable. Looks like a new car
I appreciate the hard work and dedication to getting my truck fixed right the first time. The text message update system kept me in the know and made me feel an important part of the repair process.
Great service and a really pleasant experience!
You are excellent as always. My cars have always been in good hands without any further worries. Thank you. Extraordinary professionalism!
Excellent work completed ahead of schedule. The communication on status of the repair was timely and helpful and everyone that I dealt with was pleasant, thorough and patient.
Outstanding service from Mike Brown, very professional work done. Y the technicians, very friendly staff, and excellent communication throughout the process! An awesome experience from the start through delivery!
The repair work was done very well however, my wife left 3 25 gift cards for Pei Wei restaurants in the glove box. I know it was our fault for leaving them but it is a sad state of affairs when you have take away ALL temptation because people can't be trusted. I don't expect you to do anything but wanted you to know. I assume you company policy is that Stealing is immediate grounds for dismissal.
Was very happy with the results of the repairs to my 2017 Toyota. The employees were very knowledgeable and very friendly, made me feel comfortable. Would highly recommend them to others. From **** to 10 would give them a rating of 15.
Exceptional service. They did everything promised.
Pleased with the attention to us as well as our car. Thank you especially to Louie. He kept us informed. And you even got the car back to us sooner than anticipated.
Excellent service! Absolutely the best experience. Thank you!
I loved how I was kept up to date on the repair to our Honda by text messaging and I was impressed the repair guy remembered exactly who I was when I went to pick up the Honda.
Excellent job keeping me informed of repairs delivered early too! Doesn't get any better than Caliber Collision!
No one called my cell phone when it was done. I even gave. Em my cell phone number
I am very happy that I got my car back earlier than expected and that I was able to leave the rental with you guys, eliminating one more task on my to-do list. The text updates were also very helpful and informative.
Great communication system
Everyone was wonderful and friendly. They kept me updated by text. And my car was done a day earlier than I thought. They were recommended to me, and I will recommendthem to others
I was very pleased with the updates on a daily basis, excellent customer service I would most definitely recommend the shop to my friends and family! My service advisor was very professional and kept me informed on the damages to my car.
Thank you again
Great staff, polite, knowledgeable and we'll organized. Best customer service and excellent work.
Repairs were done well and on time
The staff was wonderful and I would recommend them to my family and friends.
It was a great experience from Judy to Luis to the Enterprise tie in, to picking it up sooner than later! Loved the texts, letting me know my status on the car and the kindness and professionalism from start to finish! Thanks, Caliber!!
Excellent service. Made getting in an accident less stressful!
Work was excellent and speedy. Staff was professional and courteous. Would definitely recommend you to others
Everything went very well from the ease of checking in,the email up dates and the sooner than expected finished project. I have another car I would like to bring in after the holidays to get an estimate on.
Thanks for the great service !
Fast, clean, and courteous. It's difficult to do better than these guys which is why I elected to go to them over a closer located competitor.
I absolutely would use CC again and recommend you to anyone I know needing car repair. I had great customer service when I called and Lou or Louie was awesome and always kept me in the loop. The emails were not only adorable and witty, but they kept my mind at peace knowing what was going on with my car. Thank you so much for taking care of my baby!
Completed in less time than expected. Thanks.
You guys Rock. My car was done early and looks great. Thanks
Luis was extremely helpful and got my car returned to me very quickly. He definitely exceeded my expectations. 10/10
Thanks for your perfect service and r and repair
The employees were very nice and made the entire process as easy as possible.
Ricky & Mike were the guys who were working on my car. They did an excellent job, I do not even notice the repair done to my car. They staff are friendly and they keep on top of things. I was always updated on how my car was, and it was just a great experience overall!
Thanks for making this process an effortless experience.
I am thoroughly satisfied with the work done to my truck. I am thankful for the service Mike gave me. He went above and beyond expectation by coming in an hour earlier than opening time just so I can get my truck and my normal routine back. Thank you to everyone who played a part in getting my truck back and better than ever.
Caliber collision was a great experience. Like I told the people who worked there, this was the first accident I had ever been in and I feared the worst when it came to dealing with people especially the collision place. From the moment I walked in the door to the moment I walked out and got my car back, the service was top-notch. Julie at the front desk had excellent customer service. I ended up leaving my sunglasses there one day and she went the extra mile and called me and left a voicemail letting me know I left my sunglasses there something she didn't have to go out of her way to do, but she did! I will definitely tell people about this place if they need somewhere to get their car fixed. My car came back looking better than the way I turned it in. Thank you so much again for your help!
The doors do not open up smoothly as they should, and sometimes I have to close too hard. Also I can see the white paint on the hinges.
Those I feel are minor issues, but would like them corrected sometime in the future.
As for Paul, he was always calling giving me status where in the process my repairs were at.
Overall the experience was very good. Please contact me via email so we can set up appointment to rework the issues.
Car repairs came out fine but there was a small detail that was missed by people fixing my car. I asked them about the detail missed and they were very rude to me and my mother. There is no reason for that especially when the insurance company is paying close to 5,000.00 for repairs. Also ever since I got my car back the locking mechanism does not work. I don't want to take it back to caliber since the customer service was so bad. I will not recommend caliber to anybody needing repairs and tell people to go elsewhere and will tell State Farm insurance about my experience with Caliber Collision.
The entire process went smoothly from making the initial appointment for an estimate to each step moving forward. I'm grateful for the professionalism throughout the process. Thank you for turning a difficult experience - fender bender - into a positive one!
Only complaint is that the steering wheel was filthy. It should've been wiped down. Other than that, everything else seems fine!
Excellent staff and above and beyond service.
This was my first experience with Caliber Collision and it was great. I enjoyed working with Rick. The customer service was excellent and his proactive communication throughout the entire process exceeded my expectations. The quick turnaround and quality results were much appreciated.
Paint did not match original color. Truck needs to be taken back to the shop.
The car was perfect, the people were professional and they knew what they were doing. Will always take my vehicles to caliber.
Caliber Collision exceeds my expectations every time. I refer them all the time.
You were all really great and you pushed it to get it done faster for thank you
Great experience. Repairs were done earlier then expected. Everything looks great.
Everyone is very professional and friendly and the van looks wonderful. I've been babying it so when the drunk driver rammed our garage and did damage to the van I was very upset but it looks brand new again!
Amazing! Quick, kind, beautiful work! Will recommend Caliber Collision to all of my friends!!
Vehicle Make : Volkswagen
I appreciated the text message updates letting me know thr status of my repairs. Your company completed the repairs in a timely and professional manner. I would definitely recommend to others!
When I first arrived I was scared the Secretary at front was not nice but once the guys came out looked at the car I knew I was going to be happy they kept me informed and answered all my questions when I picked up my car they knew who I was and had my car ready up front washed and ready to go I am beyond amazed with the customer service these awsome gentlemen gave me thank you
I just picked up my car today so I cannot comment on longterm quality, however, the quality at this time looks to be very good. Everyone was friendly and the repairs were done very quickly. The communication throughout the repair process was top notch with regular status updates.
Luis was very on top of things kept me posted with how my vehicle was coming along. Everyone that I came in contact with was great. My vehicle looked awesome also. Thanks Caliber for a great job.
When we walked in the door and met Judy, Luis and Paul, we felt that we had come to the right place for our car and truck repairs. They all were courteous, helpfull and made us feel like valued customers. The whole proces of getting two vehicles repaired, one after the other could not have gone any smoother. The repairs were completed beyond our expectations. Kudos to the shop personne!l Both vehicles looked great and were done quicker than we had expected. We liked the way we were informed the day before we could pick it up. We will certainly recommend Caliber to our friends. Thanks to all!
Excellent updates and communication throughout the whole process!! Thank you!
Although car repairs are painfully, Thank you for my fixing my vehicle and your staff did a great job.
You guys have been absolutely wonderful for the second time! Thank you so much:)
Fantastic customer service! I loved that they kept in contact with me through text messaging... Almost everyday. Will definitely be using them again. If I need to.
Did very good job and on time. Keep me updated all the time
This was one of THE best experiences I've had with my car. The staff was SO friendly and great at communication. They definitely went the extra mile. The man who I think was the American Family Insurance representative was so very helpful. I felt very taken care of and the work done on my car was beautiful. It feels like a new car!
I loved the text updates. The whole process went very smoothly!
Michael Brown has been an exceptional service advisor and kept me informed on the progress of my car repair via phone and text- and also gave me courtesy rides to and from my home and I was able to get my car back one day ahead of schedule- very impressed with the service!
Mike brown was excellent. So was Judy. Made everything smooth and easy
Everything was satisfactory. I would have your company fix my car in the future if need be.
Your service was friendly, fast and efficient. I appreciated the communication and updat e on the progress of the repairs. My car looks great!
They all did a great job. Well done! Very much appreciated.
Very professional, kept me updated with the progress of the repairs.
Flawless and professional. Mochael Brown and Judy were wonderful, polite and professional.
I never had to call at any point to check up on my vehicle. I got daily updates.
Thanks for making beautiful again
Caliber reps were very professional, work performed on my vehicle was very well detailed, work was completed before expected date. Caliber team keep me informed through the entire repair process.
Luis was very patient and went above and beyond!
Staff was friendly, informative and willing to accommodate my schedule to repair my car.
It was smooth. I liked getting all of the updates:)
I have never had this level of expertise and communication from a repair center. Thanks for all you've done for my daughter and I.
Very good customer service. Job done before recommended date.
I was surprised that your shop did not paint the gas cap door to match the rest of the side of the car. It would have been so easy to do so, so that it would not be so noticeable.
Excellent workmanship and follow up. Thank you for repairing my truck. I will always recommend and use Caliber for all my collision repair work.
I was updated with the repair.
Paul was very professional. The repair perfect
No other feedback ... the team did a great job!
Everybody was courteous he did great work I'm very happy
Initially I was a little confused by the process of your shop as I was a new client but Louie quickly put me at ease and took great care of me and my car. Great work guys and thank you for your commitment Louie.
They did an outstanding job and gave excellent customer service
My bumper was returned scratched. This was not noticed by the staff prior to my arrival. Mike Brown and the manager were helpful and promised to order another bumper to rectify the situation, which I appreciate. If this is fixed properly I will be satisfied. Mike Brown is very professional and was excellent of keeping me updated on the status of my vehicle during the process.
Your company has always done a great job. Thanks
In regards to the overall outcome of my vehicle, I must say that the staff at this location went ABOVE and BEYOND my expectations. At the end of the day I feel like they did a great job. I would recommend some awards or some of the highest level of recognition for them. From the ladies at the front, to the tech who works on the vehicle, all the way upto the manager of the store. I was blown away from their dedication to make my vehicle look new. Thank you guys. The car and your customer service means a lot.
Car looks great, excellent customer service. Updated me on status and I was completely satisfied overall. Thanks for a job well done. I would definitely choose this location for the future in repairing my car.
Repair was completed one week earlier than initially expected, and looked stellar! Thank you caliber for making this process so easy for me and for keeping me in the loop with texts throughout the week!
The communication was great, keeping us informed as to the progress. The car looked great.
The email notices were great to keep me informed about the status of the repairs. I got the car back cleaner than it has been in years. Thanks!!
The responsiveness and service I received was excellent. I would just have preferred that the work be completed slightly faster.
Service is top notch and very friendly staff.
Great job thanks for all your attention to detail.
Not only was the repair completed fast, but it was also done effectively. I really appreciate the overall experience I had from dealing with the office assistant to the adjuster that handled my vehicle. They were all very welcoming and did a job well done. My car looks great. Thank you Caliber Collision
Vehicle Make : Mitsubishi
I am very pleased with the service I received and the quality of the work I received. Paul Trinker kept in contact regularly to give me updates and to let me know when the job was finished
Really fantastic service from start to finish! From the moment I walked in I was greeted by a very pleasant and professional associate and then treated like a first class client for the entire process through until completion and pickup. I especially liked the option of receiving regular updates on the progress of the repair via email as well as the complete coordination with the rental car company. Thank you for making what would normally have been a very stressful experience into a perfectly orchestrated process ... I will absolutely be recommending your shop to all of my family and friends. Thank you again!
Great job on the repair - looks brand new
I forgot to remove a hidden key from the bumper but there was no reason to be worried. Caliber Collision detected the key and placed it in the cup holder of my truck. The truck repair looked great and I don't have to get another key.
Friendly people and great results.
The customer service I caliber was impeccable. Text messages every other day to confirm the progress was awesome! Would highly recommend caliber!!!
I was very satisfied with my repair. My car came back to me looking great!
I believe my back speaker is damaged
The communication was fantastic. Not only did I receive text messages, but phone calls from the person in charge of my car repairs
The car looks like new. I can't believe how quick, 5 days faster than anticipated. I really appreciate how I was always informed about the progress. I almost felt like one of the family, definitely like I was among freinds. Paul is one in a million. Thanks to all of you.
Excellent job. I especially appreciated the daily text message updates.
Nice job, prompt service.
Very satisfied my car looks Great . Thanks caliber collision
Professional , understanding
Very happy to have my vehicle done by Caliber Collision, your guys are professionals at your line of work. I hope NO body has to go though accidents, but I would recommend any one to Caliber.
We really appreciated the prompt and friendly service by all of the staff. Paul was great and kept us informed throughout the process regarding he status of our car. Thank you!
Great staff communication
Friendly and professional
Thank you for the excellent work completed on my car and for the superior customer service!
Very professional. Liked getting the text messages each day letting me know the progress on my car.thank you.