The entire process went smoothly from making the initial appointment for an estimate to each step moving forward. I'm grateful for the professionalism throughout the process. Thank you for turning a difficult experience - fender bender - into a positive one!
Only complaint is that the steering wheel was filthy. It should've been wiped down. Other than that, everything else seems fine!
Excellent staff and above and beyond service.
This was my first experience with Caliber Collision and it was great. I enjoyed working with Rick. The customer service was excellent and his proactive communication throughout the entire process exceeded my expectations. The quick turnaround and quality results were much appreciated.
Paint did not match original color. Truck needs to be taken back to the shop.
The car was perfect, the people were professional and they knew what they were doing. Will always take my vehicles to caliber.
Caliber Collision exceeds my expectations every time. I refer them all the time.
You were all really great and you pushed it to get it done faster for thank you
Great experience. Repairs were done earlier then expected. Everything looks great.
Everyone is very professional and friendly and the van looks wonderful. I've been babying it so when the drunk driver rammed our garage and did damage to the van I was very upset but it looks brand new again!
Amazing! Quick, kind, beautiful work! Will recommend Caliber Collision to all of my friends!!
Vehicle Make : Volkswagen
I appreciated the text message updates letting me know thr status of my repairs. Your company completed the repairs in a timely and professional manner. I would definitely recommend to others!
When I first arrived I was scared the Secretary at front was not nice but once the guys came out looked at the car I knew I was going to be happy they kept me informed and answered all my questions when I picked up my car they knew who I was and had my car ready up front washed and ready to go I am beyond amazed with the customer service these awsome gentlemen gave me thank you
I just picked up my car today so I cannot comment on longterm quality, however, the quality at this time looks to be very good. Everyone was friendly and the repairs were done very quickly. The communication throughout the repair process was top notch with regular status updates.
Luis was very on top of things kept me posted with how my vehicle was coming along. Everyone that I came in contact with was great. My vehicle looked awesome also. Thanks Caliber for a great job.
When we walked in the door and met Judy, Luis and Paul, we felt that we had come to the right place for our car and truck repairs. They all were courteous, helpfull and made us feel like valued customers. The whole proces of getting two vehicles repaired, one after the other could not have gone any smoother. The repairs were completed beyond our expectations. Kudos to the shop personne!l Both vehicles looked great and were done quicker than we had expected. We liked the way we were informed the day before we could pick it up. We will certainly recommend Caliber to our friends. Thanks to all!
Excellent updates and communication throughout the whole process!! Thank you!
Although car repairs are painfully, Thank you for my fixing my vehicle and your staff did a great job.
You guys have been absolutely wonderful for the second time! Thank you so much:)
Fantastic customer service! I loved that they kept in contact with me through text messaging... Almost everyday. Will definitely be using them again. If I need to.
Did very good job and on time. Keep me updated all the time
This was one of THE best experiences I've had with my car. The staff was SO friendly and great at communication. They definitely went the extra mile. The man who I think was the American Family Insurance representative was so very helpful. I felt very taken care of and the work done on my car was beautiful. It feels like a new car!
I loved the text updates. The whole process went very smoothly!
Michael Brown has been an exceptional service advisor and kept me informed on the progress of my car repair via phone and text- and also gave me courtesy rides to and from my home and I was able to get my car back one day ahead of schedule- very impressed with the service!
Mike brown was excellent. So was Judy. Made everything smooth and easy
Everything was satisfactory. I would have your company fix my car in the future if need be.
Your service was friendly, fast and efficient. I appreciated the communication and updat e on the progress of the repairs. My car looks great!
They all did a great job. Well done! Very much appreciated.
Very professional, kept me updated with the progress of the repairs.
Flawless and professional. Mochael Brown and Judy were wonderful, polite and professional.
I never had to call at any point to check up on my vehicle. I got daily updates.
Thanks for making beautiful again
Caliber reps were very professional, work performed on my vehicle was very well detailed, work was completed before expected date. Caliber team keep me informed through the entire repair process.
Luis was very patient and went above and beyond!
Staff was friendly, informative and willing to accommodate my schedule to repair my car.
It was smooth. I liked getting all of the updates:)
I have never had this level of expertise and communication from a repair center. Thanks for all you've done for my daughter and I.
Very good customer service. Job done before recommended date.
I was surprised that your shop did not paint the gas cap door to match the rest of the side of the car. It would have been so easy to do so, so that it would not be so noticeable.
Excellent workmanship and follow up. Thank you for repairing my truck. I will always recommend and use Caliber for all my collision repair work.
I was updated with the repair.
Paul was very professional. The repair perfect
No other feedback ... the team did a great job!
Everybody was courteous he did great work I'm very happy
Initially I was a little confused by the process of your shop as I was a new client but Louie quickly put me at ease and took great care of me and my car. Great work guys and thank you for your commitment Louie.
They did an outstanding job and gave excellent customer service
My bumper was returned scratched. This was not noticed by the staff prior to my arrival. Mike Brown and the manager were helpful and promised to order another bumper to rectify the situation, which I appreciate. If this is fixed properly I will be satisfied. Mike Brown is very professional and was excellent of keeping me updated on the status of my vehicle during the process.
Your company has always done a great job. Thanks
In regards to the overall outcome of my vehicle, I must say that the staff at this location went ABOVE and BEYOND my expectations. At the end of the day I feel like they did a great job. I would recommend some awards or some of the highest level of recognition for them. From the ladies at the front, to the tech who works on the vehicle, all the way upto the manager of the store. I was blown away from their dedication to make my vehicle look new. Thank you guys. The car and your customer service means a lot.
Car looks great, excellent customer service. Updated me on status and I was completely satisfied overall. Thanks for a job well done. I would definitely choose this location for the future in repairing my car.
Repair was completed one week earlier than initially expected, and looked stellar! Thank you caliber for making this process so easy for me and for keeping me in the loop with texts throughout the week!
The communication was great, keeping us informed as to the progress. The car looked great.
The email notices were great to keep me informed about the status of the repairs. I got the car back cleaner than it has been in years. Thanks!!
The responsiveness and service I received was excellent. I would just have preferred that the work be completed slightly faster.
Service is top notch and very friendly staff.
Great job thanks for all your attention to detail.
Not only was the repair completed fast, but it was also done effectively. I really appreciate the overall experience I had from dealing with the office assistant to the adjuster that handled my vehicle. They were all very welcoming and did a job well done. My car looks great. Thank you Caliber Collision
Vehicle Make : Mitsubishi
I am very pleased with the service I received and the quality of the work I received. Paul Trinker kept in contact regularly to give me updates and to let me know when the job was finished
Really fantastic service from start to finish! From the moment I walked in I was greeted by a very pleasant and professional associate and then treated like a first class client for the entire process through until completion and pickup. I especially liked the option of receiving regular updates on the progress of the repair via email as well as the complete coordination with the rental car company. Thank you for making what would normally have been a very stressful experience into a perfectly orchestrated process ... I will absolutely be recommending your shop to all of my family and friends. Thank you again!
Great job on the repair - looks brand new
I forgot to remove a hidden key from the bumper but there was no reason to be worried. Caliber Collision detected the key and placed it in the cup holder of my truck. The truck repair looked great and I don't have to get another key.
Friendly people and great results.
The customer service I caliber was impeccable. Text messages every other day to confirm the progress was awesome! Would highly recommend caliber!!!
I was very satisfied with my repair. My car came back to me looking great!
I believe my back speaker is damaged
The communication was fantastic. Not only did I receive text messages, but phone calls from the person in charge of my car repairs
The car looks like new. I can't believe how quick, 5 days faster than anticipated. I really appreciate how I was always informed about the progress. I almost felt like one of the family, definitely like I was among freinds. Paul is one in a million. Thanks to all of you.
Excellent job. I especially appreciated the daily text message updates.
Nice job, prompt service.
Very satisfied my car looks Great . Thanks caliber collision
Professional , understanding
Very happy to have my vehicle done by Caliber Collision, your guys are professionals at your line of work. I hope NO body has to go though accidents, but I would recommend any one to Caliber.
We really appreciated the prompt and friendly service by all of the staff. Paul was great and kept us informed throughout the process regarding he status of our car. Thank you!
Great staff communication
Friendly and professional
Thank you for the excellent work completed on my car and for the superior customer service!
Very professional. Liked getting the text messages each day letting me know the progress on my car.thank you.
Nice job and quicker than first estimated
Mike was awesome! Great job
Great job done on time and I appreciate the updates.
Very impressed with your communication, updates, professionalism and quality of work. Thanks so much! Rick P
The entire experience was totally satisfying - I would highly recommend them!
Thank you. You guys are the best. I will recommend you to anyone that asks
Very friendly and helpful associates. Very understanding and patience with all questions. Will always highly recommend your services to everyone! Again, thanks for having associates like the ones you have.
From the time of taking the car in to the time I recieved my keys and left the parking lot. Caliber collision and their employees did an amazing job. They provided excellent customer service and I enjoyed the text messages updates to follow the progress of the repairs. I had contact with Nikki and Mike the majority of the time and they were very pleasant to work and speak with. Thank you caliber collision for fixing my baby back to new! You guys are amazing and very thorough!
Moon roof cover is off track. Otherwise service was excellent.
I'm very happy with all the work team did in my truck thank you.
Great service from start to finish.
a big thank you with a big smile
Mike Brown was just great to work with, he was funny, upbeat, and a total pleasure. The car looks wonderful, and we were very pleased with the efficiency and being informed every step of the way. David and Linda Burch
Vehicle Make : Volkswagen
Great job, thank you
Excellent work and service and promptness
no complaints every thing from the start to my car's repairs completion was great
Scheduling was a little weird but overall it was a good experience. Thanks!
Very friendly employees and kept us informed how the repair was progressing regularly. Very efficient.
The car was not repaired as outlined in the estimate. Infact, when looking at the pictures I took a few hours before bringing the car in, there was absolutely no change at all. I knew the light scratches could be buffed, which is why I thought I would bring it to caliber collision. I thought they would have the skills to preform a job I could have tipped someone 10 dollars to do at Danny's family car wash. It appears that they did nothing but rub some goo on my tires that i will now have to remove myself... I'm not happy that I paid 100 dollars for them to do nothing. I'm also not happy to them be told I need to pay an additional 820 some dollars to have the fender rocker panel repainted... Once again, the scratches don't even penetrate the clear coat, they are light scratches that simple need to be polished and buffed out.
I would like to give you the opportunity to fix the work that wasn't done; which I'm sure was just an error. But at this point, I feel like I was taken advantage of... So I would like a refund and I will go somewhere where I know that the people will do the job correctly.
Vehicle Make : Volkswagen
You did a great job on the CC thank you
I am very satisfied with the service provided for my 2005 Honda Accord. The staff and people who took care of the car were very friendly. They called me several times for updates on my car. I would definitely recommend Honda service to my friends and family. Great job!
There wa a minor adjustment that will be adjusted Monday! Other then that all is good.
Beautiful workmanship,wonderful people ,great job on performance updates.they made a distasteful experience livable.I could not be more satisfied
Very good work! Thank you
From the start, an estimate was developed and status was communicated more than daily. The repair was completed as planned and the car was ready as planned. The condition of the car when delivered was excellent with respect to cleanliness and polish. An excellent experience for me in all respects. Steve W.
The customer service was top notch! Everyone was very kind.
Great job, ahead of time originally scheduled. Professional people, and complete trust in the work. I also appreciate the follow up on my satisfaction. You may quote me..."business goes where it is invited & stays where it is well treated."
Caliber was fantastic. They kept me informed throughout the process of repairing my car. We got it back in the time that they initially promised. we have only had the car back for 5 days, but everything seems to be running great. I would recommend Caliber.
Kept me up to.date on.progress. gave me a ride home after I dropped off my car. Super friendly, took care of all the paperwork, washed and cleaned the outside and inside odd my car asu no change!
Awesome job. My truck looks great. Thank you!
Ok, I don't know if this is a fit issue of the bumper or something about the installation that was missed, but I have a 1/2" gap on the drivers side between bumper and the fender (in comparison to less than a 1/4" gap on the passenger side bit you can see it begin to grow as it wraps around)
I am growing very displeased with the service I received.
I was never once informed the hood was being replaced.
The email updates I received were vague and gave me the wrong date of completion. I was under the impression from them that my truck was going to be completed on Tuesday and I did not get to pick it up until the very end of the day on Thursday.
Dominique was accommodating in trying to get my truck back to me Thursday, but I feel it was simply rushed out at that point and there were many defects in the paint that he had to take it back around to have buffed out multiple times, only for me to come home and still find more along with the gap, of which I have attached a photo. I will schedule a time to bring the truck back again this week, despite the total inconvenience because I know it will need to stay multiple hours. I do however expect to be compensated for the inconvenience.
I would also expect you to actually test the fitting of both headlights as the passenger side on is also still loose. I understand it wasn't written by the insurance company in their quote, but as professionals I would think you would make sure everything is snug and square and clean (not covered in water spots like my truck including the freshly painted area was)
I was also never informed of how long to wait to wash or wax my vehicle, something that should have clearly been started
Good service. Good CUSTOMER service. Good repair job. What can I say. You guys rock
Thanks for everything, Dominique
Thank you for doing an excellent job. I know if I needed anything else who I can go to.
Courteous, friendly and professional.
Job well done. I would highly recommend Caliber
for collision restoration.
Great customer interaction. Attention to detail. Confidence in work performed
Thanks for a job well done. I appreciate the speed it was done.
Thank you for keeping me updated at all times. I was absolutely satisfied !
Everything was great and easy. Thanks for a job well done.
AMAZING WORK!!!!MY TRUCK MEANS EVERYTHING TO ME ANDwhen it got hit I was devastated.You guys rockand it looks brand new !!!Thank you so much
The team was knowledgeable, cordial, and extremely efficient. I also appreciated the communication at each step of the process. The whole experience was really outstanding--well done! Many thanks.
John was awesome. Answered all my question and explained everything. Was very transparent with the work that had to be done. Didn't hide anything, which I really appreciated. I would definelty recommend coming to him for any work that your car needs. Big thanks to the team at caliber collision in Tempe. They definitely restored the rhythm of my life!
Dominique was very thorough and informative. Kept me up to par with the status of my car and had trendous follow up and follow through.
The team was very helpful. They kept me updated throughout the repair. My car looks like new!
Great experience, excellent work. Issues we had were not Caliber's fault! Mike was very nice and exceedingly professional. I would definitely recommend you guys!! Thanks for everything!
The guy I worked with (Dominique, I believe) was awesome. He even sent me a picture of my car while they were working on it. Such a simple thing that no one has ever done and I really appreciated it!! Will definitely recommend you guys! Thanks again!!
The repair work was very good, my car looks like new! While it was in service I regularly received notices, updates on the work being done on my car. All workers at Caliber Collision were helpful and courteous.
Couldn't ask for anything else!
Mike was great at service, communication, and understanding any of my concerns. I was hit by another driver and was given a choice on whom I wanted as a rental company and repair shop. Having been 100% satisfied with my prior repair from Caliber, I did not hesitate to request that Caliber handle this repair as well. Another job well done and couldn't be happier. Thank you.
Was a nice touch to find my car was not only fixed but they took the time to wash and clean my car and make it look like new.
I was truly impressed from the first day I stopped in to get an estimate on my repair needs through the pick up of my repaired vehicle! Everybody that works here introduced themselves to me professionally with a handshake, answered my questions completely, and even sent several email updates to me daily on how the repair progress was going. Great job and very satisfied! Will recommend you guys to anyone!
Fantastic support. Completely satisfied.
Wouldn't take my vehicle to anyone else.
Great communication. Thank you.
Vehicle Make : Mitsubishi
Kyle was a great help whenever I called with questions. My car looked great when I picked it up!
Matt and the gang were great. I'll recommend you to. All crashers. Not only crash just a fix that nobody thought of, but you thought of it, fixed it, and charged a fair price
Staff was friendly, helpful and efficient. From the estimate to pick-up everything was transitioned smoothly and communication about my repair was great!
friendly, prompt and good at communicating. Fantastic company!
Everything was repaired beautifully and to top it off it was done on time as promised!!
The team kept me updated with the status of my vehicle and did a great job with the repairs.
Love the text message status update feature!
They kept us updates of the progress of our vehicle every few days. And it was ready days a head of schedule. Very satisfied with our experience. Thank you.
Very satisfied with my experience at Caliber Collision. I was kept informed and updated throughout the entire process and my car was returned to me before the original due date.
Our car looks great! Really appreciate the email updates sent throughout the experience. The service tech , I believe it was Michael Brown, was pleasant and super easy to work with!
No complaints, all compliments. Yall did excellent!
I was very pleased with the professional and courteous service. Every aspect of the customer service exceeded my expectations. Hopefully I will never need this type of service again but if I do, you are at the top of the list.
It was great service an love the text up dates
Made it real easy. Made us feel important and special.
So far I am fully satisfied with the quality and completeness of the work done as well as cordinating with my insurance company. That part was seamless. My frustration was with the two weeks it took to fix the car. However, everyone there treated me with courtesy and professionalism and I was kept updated regularly with text messages. That was much appreciated.
The guys were friendly and helpful. They explained what the repairs were and the lifetime warranty on their work. They got me my car back a day earlier than scheduled and helped me get my cell phone back that I accidentally left in the rental car. Would definitely go back to them for any repairs!
Vehicle Make : Volkswagen
great job !!!!
Repair happened a lot quicker then I expected and was estimated , by 3 days! This saved me money on the rental which makes me very happy. They were courteous and I received status updates daily.
Very professional people and kept me informed all the way. This is my second experience with Caliber and they are awesome
Super job--all the way through from the start to the finish.
Vehicle Make : Volkswagen
Awesome service !!
Best service I've ever had from a body shop. Kyle was great !
The paint on the bumper where the bumper meets the body of the car is rigid; the paint is not smooth and the seam isn't even. I'll need to drop the car back off to get this fixed.
This is the second time I have dealt with your company. In both cases the staff was professional and courteous. The repairs were done well and on time. Thank you and keep up the good work! Alan M
everyone at caliber was professional and friendly. The daily text messages update was very helpful. The quality of the work was excellent.
Kyle did an excellent job with completing the repairs on my car!! The regular emails were a unique and sometimes humorous way to keep me informed of the progress. It was a great experience, and I would definitely recommend Caliber Collision to my friends.
Vehicle Make : Volkswagen
Everyone had great customer service and helped out a lot! Hopefully never have to come back but will definetly call caliber
The staff was very helpful in meeting my time constraints and getting the repairs completed in a timely manner. What could have been a stressful situation.. was not. Very professional. . Thank you!
Your team is awesome!! Thank you very much for excellent service.
I really appreciated the text updates and the regular phone updates from Kyle. The location seemed very organized, and everyone I interacted with was very friendly. I am very pleased with the quality of work completed on my vehicle.
Customer service was excellent! Every single person I saw made a point to say hello and be sure I was already being helped. The repairs on my car were timely and seem to be done well! I appreciated being updated every step of the way via texts and phone calls from Matt Furtado. Overall, extremely satisfied!
Great job by everybody involved, thanks a lot guys.
Liked the way I was kept informed. Staff was very kind and helpful
This evening, I noticed that you had painted over two deep scratches on the rear bumper- you did not sand and fill prior to painting. Tomorrow, when it is light, I will examine the entire job in more detail and get back to you. Very disappointed, because we live in Paradise Valley and it is a real haul out to your location.
It is evident that your company has placed customer service and professionalism as key corporate values in the day to day operation. Caliber has achieved this goal and the culture is truly one of providing outstanding service and beating expectations. Well done! My experience was extremely positive. The email notifications were very beneficial and on point. The car looks great though I must admit that I was so pleased with getting it above schedule that I really had no worries that the job you performed would be excellent. I think customers really do matter in the success that a company achieves and Caliber certainly understands that fundamental business formula. Keep up the good work.
The car was ready one day early!! Thanks!
The quality of work and unquestionable customer service not just as a repair shop but as a business is the very best i have ever experienced. Wish other businesses strived to achieve the same level of perfection.
Very courteous, very timely. The progress reports that were text to me daily were extremely helpful in planning my days without my truck. I would recommend Caliber Collision to everyone.
The staff at Calibrr Collision were vwry friendly, positive and even repaied my vehicle much earlier thsn anticipated. I would definitely recommend their remarkable service. Thank you!
Everyonevwas a pleasure to work with!