Flawless, I wish my company ran as well as yours
You were awesome to work with. Rates were comparable to other shops, service was done in a timely manner and I was updated on the progress consistently. It also helps that your work so closely with my preferred rental service, Enterprise. Oh, and coming back to a washed car with conditioned leather seats was a super nice touch. Thanks!
First and foremost, I only went to Service King in Pasadena, CA because the staff is still from the original Marco's Autobody. Second, Manual did an awesome job! Manual did what I expected out of a quality repair shop: he kept me informed, made sure I was aware of what was repaired, and generally cared about my experience. Manual Morales and the rest of the Service King crew were outstanding just like the previous times I had my vehicles serviced there!
Drew was awesome! Kept me updated along The entire process and went above and beyond to reach out to my insurance to offer additional details about my claim to ensure that I was covered! Customer service is extremely important to me and the service provided by service king has made me a loyal customer. They under promised and over delivered on the scheduled completion date and had my car ready almost a week before the original date!
Nice attitude and always contact me immediately.
Customer service was great! Liked how you guys called evey 2 days with an update on my car
Vehicle Make : Volkswagen
Drew Reyes was a master of communication and explanation. Work was done (from visual examination) superbly. Thanks.
Steven was very helpful and patient with my question.
Manuel and Peter were excellent to work with!
Tech left rear light panel open in car though.
This is the second time I have needed the services of Service King because someone hit one of my cars when it was parked. Nothing but top notch service, always current updates, always on time, always great work
Professional, courteous, job well done - kind of expensive to me, but I'm glad I didn't have to pay for it :) Steve is a great rep for the business!
Still trying to resolve issue completeness of repair . Manuel is working on it. The estimate situation was not clear. An area was not repaired that I assumed would be repaired.otherwise they did a really great job.
Manuel was great and kept me informed through the whole process. My car looks like nothing ever happened. Thank you.
Drew Reyes was great to work with. The work was started and completed on time.
From the initial appointment to the time I dropped off my car, Steve kept in contact giving me step by step progress up until I picked up my car. Everyone was helpful and accommodating. Coustomer service was excellent. Thanks Service King!
Perfect service! Steve is awesome. Thanks!
It looks like it came from the dealership-- brand new. Quality of the materials and workmanship looks solid. The text updates are especially useful. The staff is friendly , thoughtful , and efficient.
Car repairs came out perfect, made the car look brand new
Very good communication and went an extra yard to get thing other stuff done to the car to make it look great.
They kept me abreast of the progress and work was completed ahead of schedule. Looks as good as new
Excellent customer service and repair services!
Manuel was terrific. He stayed in touch with me during the whole time ny car was at Service King. I received itemized notification about exactly what was. Eing done to my car. The topper was my car repair work wascompleted early, and was cleaned to boot!
Staff was super friendly and efficient! Work done on car was perfect! I will recommend Service King to everyone I know. Expert work and knowledgeable staff equals unparalleled service!
Very friendly people. Service was great my car looks perfect!!!! Will definitely use Service King again if I ever need to. I will also refer to my friends and family.
Was happy with all of the text updates. Drew was great at explaining what was going to be done before and what was done after. Great job!
Everyone there was super helpful, kind, and willing to help. Thabks for taking care of my baby (car.) Merry christmas
Thank you service king repair team and Manuel for taking care of my car at their very best. I'm completely satisfied with how everything is handled. Will definitely recommend this place to friends and family.
Excellent service, friendly staff. Very timely. Kept me informed very well. No complaints.
Excellent customer service. Special thanks to steve
I'm completely satisfied other than the one day delay in repair.
Micah was thorough and helpful throughout the whole process. I really appreciate the reminders to keep me in the loop. Thanks!
Daily updates from Steve Sy were extremely personable and comforting, knowing that someone was staying on top of my car.
Best service I've ever had, thank you
World-class treatment all around from everyone involved. I have unfortunately been here 3 times in the last year and a half and I am always given the same great service. Thanks always
Great service and friendly staff. I had a good experience taking my car in for repairs.
Excellent service and Steve is very accommodating.
I appreciated your constant communication on the work flow. Your pricing was competitive. The valet service provided by Valerie was so convenient. Steven Sy was a diligent, personable communicator. The Service King experience was excellent. My only hiccup was with Enterprise who offered a specific car rental model then couldn't provide it. I'm so pleased with Liberty Mutual for recommending Service King!
Service king exceeded my expectations:) I was a little worried at first, but after talking to Steve, he made me feel at ease and I'm very happy with the whole experience. I was always informed of what was happening with my car from frequent texts and calls from Steve. Everyone was friendly at Service King especially Steve who I dealt with the most. Not only was he knowledgeable, he was also very friendly and provided me with excellent customer service. With that said, I highly recommend Service King to all my friends and family!
Vehicle Make : Volkswagen
The professionals at Service King kept me updated about my car and the repair process. They were always willing to answer my questions.
Thanks for great service.
I was extremely pleased with the day to day notification of progress with my car, the profesionalism,the customer service, and the friendliness of the staff. Mica was very helful and made me feel comfortable that i was going to get the best work done and i really hope that i never have the need to have my car fixed after an accident again but if i do be asure 100% that i will be taking my car to service king agin. And will stongly recommend service king to friends and family. Thank you for ur good work
Very professional services provided, very amazing, thank you
Easy and pleasant experience. Staff were all very friendly and helpful.
Mika was a great person to work with he was on top of everything and great with updates. I will recommend service king to friends in the future
a good job and excellent service
I liked that you keep me informed with texts through all the process.
Steve Sy best writer, from the beginning to the very end always keeping me updated with the process. Provides a excellent customer and constantly keeping everything very professional. At the end of the day my car looks perfect! Thanks Service King!
Service was very fast. Everyone was very friendly and helpful.
Amazing job. I greatly appreciate the open communication and text updates. All the staff were polite and helpful. Will recommend this location to friends and family.
Job well done!!! From my first call to set an appointment to the final hand shake with Stephen upon taking back my car. What a pleasant group of people. I was totally impressed how this team worked together and kept me informed by text,every step of the way, everyday. I have bragged about the wonderful service I have received as well as the appearance of your facility, so clean!!! Thank you for taking great care of my car. It's beautiful!! I will highly recommend Service King in South Pasadena.
Fantastic service. Will highly recommend and Drew is great.
Everyone was friendly and professional. My car was finished quickly. Great experience.
Steve Sy is the best! Amazing customer service!
Steve kept me up to date on status of car.
Drop off and pickup super easy.
Steve got enterprise to pick up my car from the shop because I was in a hurry to get to work.
The job on car was excellent!
It was professionally done, service was excellent!
Very good experience (as usual). Micah was very professional and worked to get my car back in a timely manner. Excellent experience.
Big thanks to Drew Reyes and team at South Pas
Steve Sy is the best! Excellent Customer Service!!!
Mika and the team did great work on my challenger. Very friendly and always made sure i was up to speed on the status of the work being done. Just a minor thing that needs to be addressed, But the car looks outstanding, Mika really made sure to get it done right.
Very courteous staff, appreciated the text updates and the repair was completed before estimated date. Thanks
The staff and all members were outstanding and friendly
The finish product was remarkable and the time for repairs
was right on target! We loved the whole experience it was
So smooth and we were always kept in the loop with updates.
I will gladly recommend them with a high 10!!! ????????????
Thank you all at Service King ????
Highly professional, on top of everything... A well oiled machine with amazing stuff! Nothing but really great things to say. Thank you.
Excellent efficient helpful, have used before, would recommend without reservation
Micah did a great job and was great about keeping me updated.
The repairs look fantastic, like I have a new car! Drew was very efficient and helpful. I appreciated the updates while my car was in the shop and my car was completed quite a bit earlier than initially quoted. I have already recommended Service King to a friend. Thank you.
My experience with Service King was amazing! They always kept me up to date and were so very helpful. The nicest bunch around too! The car looks amazing, the service was great. They are the bestest ever!
Very professional and friendly, great support from Drew from Allstate and Steve Sy. I most definitely will recommend service king to my family and friends.
You guys did a wonderful work on my car. It looks brand new!!! Thank you to the very attentive, and super professional staff . I was impressed with the many texts sent to me, keeping me up to date with the progress of the car. Thank you Drew.
I am very satisfied with my car repaired. Keep up the good work!
I was referred by the Acura Dealership to the Service King. When I called I was transfered to Drew which from the begining was great interaction. He made every thing easy and very informative. The process was done in half the projected time. Thank you for your great services and I will definitely refer or come back if I need any other service. Than you!
Thanks for the job well done! If I ever need a body shop again I will take it back to you guys
Vehicle Make : Volkswagen
Great customer service. They went beyond what was expected. Peter the GM helped me on a Saturday after the location was closing and Micah was in constant contact. Unbelievable experience.
Thank you for the constant communication via text and phone calls. I also want to say thank you for displaying excellent professional customer service.
It was a easy experience, Drew Reyes was amazing!
Great customer service throughout the process. Drew was excellent on intake, the gentleman who help us at pickup was awesome as well.
I loved how friendly and willing to help everyone was. Great customer service even though I got my car a day after.
Staff was great and informative. The text updates are really convenient and kept me consistently up to date. Thumbs up
Daily updates were helpful. My service advisor, Steve Sy, made himself available to answer questions and we did a final check on my car before I left.
Great service and love the text message updates
Excellent services from Steve Sy from drop off to pick up.
I loved that I got texts and phone calls with status updates throughout the process.
I was very satisfied with the repairs to my vehicle. Steve Sy made this a pleasant experience, very informative. Thanks Service King
Micha and his team done an excellent job and the service there is impeccable!
Thank u Stephen for the daily text updates!
Thank you for accommodating my schedule and the periodic updates on the status of my car.
Drew was great and super patient as I came in generally panicked about being without my car. Wonderful service. Thanks!
Keep doing what you're doing. Great service team.
Excellent custome The staff exceeded my expectations. Thank you Steve and the Service King staff.
Vehicle Make : Volkswagen
Honest, professional, courteous, responsible, kind people. On top of things. Updating me with emails, calls, texts. Great work, great people, trustworthy. I am already recommending people to come here if they need any work on their car. Thank you very much.
Drew was great! Kept me posted and explained the repairs my car needed. Great customer service????
Great job. Great communication. Excellent service. Thank you for taking such good care of me and my car.
Very happy with the speed and communication.
Loved that I was able to leave the rental car with them for collection.
Great communication, good service, job well done
I was pleasantly pleased from the moment I brought the car in and walked through the door. Staff is friendly, efficient, and polite. The service on the car was excellent; I appreciate being kept abreast and the fact that the repairs were completed on time. I am definitely recommending your business to family and friends!
I am completely satisfied! They obtain the factory part before scheduling the service and completated the work before the time promised. They also texted me during with detailed messages about my car. I would highly recommend them to my friends and relatives.
I wasn't expecting the service and the look of the place. I typically see auto collision centers as dirty, unkept, and unprofessional places. From the first time I pulled into Service King South Pasadena, I was amazed of the clean drive way entrance, the offices were very clean, and the Service Staff was professional. Service King has changed my expectations. I know now where I will take my vehicle knowing that it will be taken care of. Thank you Service King of South Pasadena.
Everyone was extremely helpful and polite. The vehicle looks like new.
Like all staff but Drew really explained everything and showed all work ..my car is flawless ..so Team Drew!
You guys did a great job on my car - it looks brand new! And I really appreciated the regular communication in the status. Thank you Raul and team!
Outstanding service. In particular Drew Reyes was exceptionally helpful
I picked up my car to find fhat the paint job was done poorly. There is a thick droplet of dried paint running down the bottom of the rear bumper 1.5 inch in length. What upsets me be most its that I also found that the (rubber) mudguard was deepty scratched up in the process of having my bumper repainted. I want Service King to be liable for replacing a new mudguard. This is poor workmanship! This is not acceptable to me.
The car looks great and the team appears to have done high quality work. Raul is following up on a few things and I expect everything to be in order. Thanks!
Quick, efficient, and great communication.
Steve's attentive communications were excellent and impressive.
I appreciate your fine service.
Raoul could not have been more helpful, informative and professional. I greatly appreciated the updates as the work was performed. We were so happy with the end product. Thank you!
I was very impressed with the friendliness of the staff, from the receptionist to the service guy that helped me. The repairs were done promptly with no delays. Thank you for your great service.
Their name is perfect. They really are service Kings.
The service was great, friendly staff, and quality work. Thank you for doing a great job on my cars.
The work was completed on time and my car was cleaned and ready to pick up when I got there.
I really liked my experience at this Service King. Everyone was really nice and helpful. And the cherry on top was that my car was done about a week earlier than expected. Accidents aren't fun, but you guys made the experience a lot better.
If I find something later I will let you guys know.
Steve sy is dedicated to giving the highest customer service experience possible. Cool guy.
Im very much impressed and pleased with the repairs on my car as well as the regular updates i continued to receive Drew was great and has outstanding customer service skills. Very courteous and patiently explained the repair process and the work that completed. God bless u guys :) 5 stars
I requested some touch-up paint so I can repair small nicks or scratches on my own. They did not save me any. I was disappointed.
Raul was very helpful and kept me informed of the progress
Of my repairs.
Drew did a great job in keeping me updated throughout the process and my car was ready as promised. The text updates are also a nice touch. In the end my car looked good as new.
To whom it may concern,
My wife and I had a great experience using your body shop. Steve Sy was very thorough about was going to be done to our car,approx time to be done and estimate. It made the inconvenience of being without our car a bit more bearable.
I appreciate the email updates and keeping us posted with the progression of work.
When we picked up my wife's car, Peter Mcmullan toke the time to answer all my wife's question. That defiantly made the experinace worth mentioning!
Thanks again for the Awesome service!! Your staff is amazing!
They not only did a great job on my car but also dealer with my car Insurance to address payment issues and resolved them
I appreciated the frequent updates.
The person who handled my paperwork (Doug, I think) was very professional. I loved the constant communication as well.
Excellent service. Great communication. Highly recommended.
Grasias el servicio fue muy Bueno. El personal muy amable. Estoy completamente. Satisfecha.
Thank you very much for the prompt service and text updates!
Raul was amazing and really came through for us on our repair. He was able to complete our repair ahead of schedule and kept us updated on the progress of our car consistently. We really felt like he went above and beyond for us. We REALLY appreciate his efforts in getting our car ready for us, as we are due to deliver our baby in a week. Thank you Raul and team!!!!!
Steve is the best, handles every detail quickly and efficiently!
All staff was great! Appreciated the text message updates, it made my experience stress free and informed
Keep the good work up.Thanks.
Your service has far superseded all my expectations, you guys are wonderful and I'm very greatful for everything you've done.
Steve did an excellent job. The job itself was completed on time.
Great service keeping me posted on my car and it looks and feel great.
While I hate the fact that my 17-year-old daughter dented her fender, working with Service King was a pleasure to get it repaired.
Steve Sy was very thorough and followed up throughout the entire process!
Great job by Steve Sy and the whole team at Service King! My car feels brand new! Thank you so much!
Steve is a great guy! Always keep me up to date on my car and a friendly person! Great staff Service King! My Car looks perfect! Thanks!
I had a great experience with Service King. Everyone was so pleasant and I really appreciated the updates from Steve. The repair was finished ahead of the projected schedule, which was great! Thanks!
Steve Sy is an outstanding representative of your company!
Vehicle Make : Range Rover
Job well done as expected. I wouldn't take it anywhere else
Everything ran smoothly and on time or ahead of schedule. Great updates along the way so I always knew what to expect. Thank you for such great service!
Thank you Steve for keeping me up to date on the status of the repair work. You stayed on top of things and, because of that, I didn't have to pay for 2 additional rental days from Hertz.
I missed my car and have to get accustomed to it again after driving the rental for 5 days.
Oh, and thank you for cleaning it. Even the inside is spotless.
- Susan S
Steve has kept me up to date of the repairs. I am happy it got done ahead of schedule.
I appreciated the timeliness and regular updates Steve provided. Very good and professional service
Excellent customer services.
Body work was beautifully done; service was exemplary. Steve Sy and his team handled the entire process with total professionalism.
I loved the fact that you kept in touch with me almost daily. Mr. Sy was helpful, kind, and very patient with me. My car was finished on time, and the people in the office are wonderful.
Fast, friendly service. Professional staff. Would recommend.
Terrific job all around, especially ongoing communication. Thank you!
Happy with the work and service. We knew what was going on every step of the way and our vehicle was done on time.
You all do such a great job getting the car back together.
This was my second time using your services.Given your excellent customer care and workmanship I would recommend and return if needed.
I love you guys. Hopefully, I'll never have to come back, but if I need quality body work, I'm coming to you guys
All employees were very polite and helped me out right away. They followed up on everything, calling me to communicate details on my car. Great place, will definitely come back if I ever have another issue with my car.
Friendliness and great service
Roger Ayala made sure everything went well and smooth. He is great!
Great ,quick service thank you everyone!
Thank you so much
Service King was great in every way! Repairs, communication and even made paper work easy and hassell free! Would definitely recommend go back!
Staff was very professional, knowledgable and made me feel peace of mind and certain that my car was going to be ok. Roger made the experience seamless and brought a human element that made it feel more than a "business transaction." He tried to help me with other issues my car had and eventhoug it did not work this time, I will definitely consider going back to Service King in the future for other body work.
Great job and turn around time!
You did an excellent job. I would definitely come back if I need any auto body work and I would recommend your shop to anyone in need. Thank you very much!
You kept me up to date, did an excellent job and were quick and efficient.
Everyone I dealt with was extremely courteous and professional, especially Roger Ayala.
Drew Reyes made my experience with service king smooth. If i ever needed car damage repair in the future i would not hesitate to bring my business back to service king. Thank you Drew for taking care of all issues with Allstate and my rental car. My car turned out beautiful. Service king staff is very professional.
I loved my experience here at service king my car was well taken care of. Drew Reyes made the experience really lovely. He made sure to go into detail about my car repair and made sure I wasn't late for work after dropping off my car. They called enterprise and had them pick me up asap so I can be on my way. I knew the status on my car the whole time with the txt msgs. When I got my car back it was as new as I bought it! Loved the work! ????
The only thing that I would change are the "cute" email updates, such as, "Your ____ is happy at Service King...." It's a car, not a child, spouse, or pet. It's an inanimate object that has no feelings. I know that a lot of people think their car as an extension of themselves, but really.
Vehicle Make : Volkswagen
Best service and customer care that I received. Ever.
Great work, great staff. Very pleased.
I was very happy with the service
Only annoyed that there were grease marks on my seats, looks like they used my cab to store parts they removed from the truck.
I had a great experience choosing Marco's body shop to fix my Volvo. This was a painless experience where Steve Sy took care of all the details of my repairs with the insurance company. It's easy to see how they have a great relationship with the insurance companies. Steve kept me in the loop at all times without involving me in the unnecessary. I would definitely recommend this body shop to all my friend and people I know. I am highly satisfied and am greatful to the whole team who helped in the speedy recovery of my vehicle.
completely satisfied thank you Robert G
Everyone there was great. Steve Sy was especially conscientious. He followed through with all he said he was going to do. He called me every step of the way. I really appreciate the time he took. I felt very confident that the work would be superb and it was!!! Thank you, Carole W
Excellent service !!!! Outstanding ovation to Steve Sy. He explained everything and answers all my questions.
I'm very satisfied with the service I received for my repairs. Want thank Steve for the great customer service. You guys are awesome!!!!
Very courteous, professional & competent service. I strongly recommend Marco's.
Job well done. Thanks Steve. I will recommend Marco's to my friends.
Excellent service. Steve Sy was professional, very courteous, and always on top of things. Thank you, Marco's.
Thank you for a job well done.
Keep up the Excellent Work!
Thank you for the outstanding service. My car looked great, and everyone was friendly, helpful, and knowledgeable.
Raul's follow up and customer one of the best customer service was probably the best I've ever experienced in any kind of business. The quality of work done to our car is phenomenal. Looks like brand new!!! A great experience all the way around.