It originally started off slow, I didn't get much in the beginning (maybe since there weren't much updates yet) and service at the front desk was semi-hospitable. Later on, witb continued updates from Juan, it turned out to be overall good experience. The paint job and repair was really well done. Overally I'm satisfied
Juan was very professional and kept me posted along the way! I will recommend service king to everyone!!!!!
I received a call updating me every step of the way. Service was friendly and very swift. I got my car back within only a couple of days. I would Definitely go back if need be
Great service, with an extremely attentive staff on all my questions and concerns. T
Very pleased with a job well done on time with great customer service. I will have my son bring his VW Passat.
Thank you fixing my car. My satisfaction is 100%. The services are great and efficient.
Very professional and considerate
What I like most is that you keep me posted on the progress of repairing my car. The job is well done. I also appreciate the courtesy the representative has shown me.
Thank you so much for the fast repair of my car. Thank you for giving me a good customer service. I also want to thank Juan Alba for updating me all the the things happening in my car 100% satisfied on his customer service. Thank you Service King.
Excellent service and Amy provides me with all the updates. Excellent service.
Excellent work and service! Juan Alba was very professional, in depth, patient and nice with explanations of the work to be done.
I particularly appreciated the updates. Thanks.
The entire team is very professional and courteous. Juan was very attentive and made sure all details of the work order were completed properly.
Amy and Juan at the arcadia service king location did a great job and provided great service and responsiveness during the repair of my car.
The service is excellent. Juan contacted me many times keep me informed of the schedule.
Thank so much for the great service I received from everyone. Thank Amy for taking the car back for me. You have gone out of your way to give me harping hand. I am so greatful for the excellent service from your Company & the people that work for you. My car was in good hands & I am happy to have it back. I recommend your Company to all my Family & FriendsThank you again Sincerely Christel Campa a satisfied Customer
Super Fast and very informative follow up calls and text messages. Thank you so very much everyone at Service King Arcadia
I'm completely satisfied with the work done on my car. they are both professional very courteous. Amy was very helpful and followed up on every issue I had keeping me informed regularly. I've used Service King in the past and am very pleased and I also highly recommend them to everyone I know.
Great and professional service from beginning to end. Thank you for making this process smooth and easy.
Amazed by the customer service here! Super professional. I loved receiving the updates on progress of my car through text message. Amy was wonderful in assisting me with any questions I had. Overall great experience. Thank you!
The job was done professionally and efficiently! I like the peace of mind the crew gave me especially how I was updated step by step daily about the work done on my car.
I really commend the prompt service provided by ServiceKing. The skills and professionalism of your team has done an outstanding job. I would love to recommend your service to anyone who needs a collision repair service in the future. Keep up the good work
Great job everybody !!!
Thanks again .
Everyone was very helpfull and professional. Everything went smoothly. Thanks.
Juan Alba. Very professional, very knowledgeable, great customer service. He kept me updated on my car status. I wouldn't want to have to do business with you guys again, but if an unfortunate accident would happen again, I would defenetly go back to see Juan, even tho Glendora is closer to me, they did not show me that they cared about the customer like Juan did. thank you Juan!
Car looked spectacular at pick up... I would have never known it was in an accident.
Service was excellent! Very happy with repair. My car looks better than new.
The staff at Service King is extremely professional and I would highly recommend them to my family and friends. My car is beautiful after repairs. It looks just like brand new!! They even washed the outside and cleaned the inside of my car. I am one happy customer :)
Thank you Juan and staff,
Vehicle Make : Volkswagen
First, they've changed completion day and estimate three times. It took too much time to repair. Second, no or late update status and late reply to my phone call. Third, left trash (old parts) in the car.
Great work and customer service.
You guys are amazing. You guys made me feel like I have a brand new car again
My servicer was great and his service was timely
Were courteous & kept me informed. Excellent service!
The team went out of their way to send my car to my house because I didn't have a ride.
Thank you to Amy who gave me updates on status of vehicle. Thanks to Dominic for his patience..
Great service and the text message updates are helpful
Great service and excellent work. I will recommend to my friends.
Amy is very professional and friendly!
Amy was extremely professional and explaining to me all the repairs are made to the vehicle and the vehicle looks beautiful and I picked it up thank you very much again
Excelent service,could not be happier than the great repair job.Aspecial thanks to Amy,fr
Gave me a date of when they were going to finish the job and they delivered very pleased with the service and paint job. Second car I've taken to them and I'm sure not the last.
Amazing!! Got my repair done fast and had great customer service!
Great job, great service, fast repair????
Excellent service representatives are very thorough
Glad that the Marcos team is together
Thanks Amy and her team workers. I appreciate the daily updates, pleasant smiles and restoring my car to it's original shape.
You did an excellent job on my car and it was completed earlier than what was promised. Thanks to Juan for keeping me update,keep up your good work????
The repair was perfect. My dissatisfaction had to do with the repair scheduling and communication between customer and Service King intake personnel.
Please do not have anyone call me. I have received and accepted your apologies.
I recievied great service
I was especially pleased with Tony and his crew. He was very thorough when he showed me the damaged parts of my car and then the "new" and improved car.
Great service and fast delivery
Excellent communication skills, excellent results, finished product. Vehicle was returned in better condition. Amy was our auto repair agent, excellent communication skills and calling us up and informing us of the progress. Amy brought the car in under budget. Highly recommend service king and thank them for a job well done. Our car was returned better then expectations. Jenny and Doug Baker, los Alamitos, CA.
Update calls gave me confidence in your work
I appreciate Juan getting the car to us as soon as possible so we could use it for our vacation. The car has been working great thus far. Would use Service King again.
Very professional, detailed everything about the service beforehand, followed up throughout to keep me updated, and explained everything during pickup.
They thoroughly double checked and made sure that things were perfect before giving us the car back.
Everyone who assisted me was very courteous, knowledgable, and acted in a professional manner. This is a class operation. I highly recommend Service King.
I think there were several things that impressed me: main one was COURTESY. It's unusual to find it. Tony was great! Dominic was also great. Both were courteous and kind and patient. Also, things were well explained to me. Costs were itemized so there were no surprises. I was kept informed of what was being done. Yes, I would definitely recommend this shop highly!
On time like what I expected
Amy's respectful attitude, understanding what services the customer needs are truly exceptional. Thank you very much.
It takes too long for the repair
without providing a rental car.
Excellent job on the bumper repair.Will refer friends and colleagues for service. Thank you.
Everything was good. If we can finished faster will be perfect.
The service is pretty fast and well done
My car was beautiful again. I was so happy an excited to get it back. The service was fantastic. Everyone was so nice every contact we had. I recieved updates on my car every other day so I alway knew what was going on. I highly recommend them. Thank you all for your supper service.
Everybody was so friendly and great I loved it best place ever
Friendly people, very professional, convinced me that I made right decision, to get my car repaired at Service King.
I will recommend you!!!
Juan was amazing. He kept me informed of everything, and answered any questions I had regarding service. When I picked up the car I was impressed with the repairs, but also surprised and grateful for the thorough car wash/cleaning. My overall experience definitely exceeded my expectations. Thanks again.
Dom was great and Juan Alba was just outstanding! He went above & beyond to expedite this repair as I had a time crunch. He even helped speed up the process for approvals for me with AAA when they completely dropped the ****. He saved the day! And the repairs were first class. Very grateful!!
This is the best place I've ever been to get my car fixed! Quick service, prompt updates and good people work here. I'll be sure to only recommend this place to all my friends and family in the area. Thanks for making my nightmare hit-and-run into a happy ending.
Thank you! Great service!
Great job was carried out , I was very much impressed by their customer service and day to day progress information. I found Mr Jarry as a highly professional employee how has commendable knowledge in his field. He explained me about all work done.
Thank you very much .
Outstanding job on my truck. Couldn't be happier! Thank you Service King!
Service King was very professional. Excellent customer service at all levels. Guaranteed their work. I'm very happy to have them worked on my car. Tiffany
Vehicle Make : Mini Cooper
Dominic was very helpful and friendly.
Jerry was extremely helpful --- I couldn't have been in better hands! He provided detailed info on what needed to be done. Updates were provided daily! Also, the car was fixed much sooner than I expected. Looks brand new!!!
Thanks very much!!! :-)
Very professional and efficient to repair my bumper.
Excellent service! I'll definitely recommend to my friends!!
Great service. Juan did a good job.
Repair work was excellent and complete. Tony kept me informed about progress. A very good overall experience. I will recommend SK to all my friends.
Vehicle Make : Volkswagen
Too much time and not enough explanations
A job well done! My car looks beautiful again. Thank you.
The services here are wonderful. They are professional and nice and helpful. They even helped me to put my carseat back. All in all, I appreciate their help very much!
I am very satisfied with the service that Service King was provided.
excellent service, will recommend them to friends.
My car had been vandalized (keyed broken windshield) and I had just purchased the car 4 months ago. I was scared to take it to any auto body shop because I still owed the car! Imagine having to fix a car and not like the outcome or have problems down the road and STILL be making payments on it? Sounds horrible. Anywho after further research I discovered service King and a lot of positive reviews. I made the right choice. My car looks straight off the dealer. They ever washed, waxed, and cleaned the interior. I cannot thank Jerry and his team at the Arcadia site enough. I will be recommending you guys for years to come! Thank you guys so much! You guys are all awesome!!
The team was very friendly and professional, keeping me informed with updates. The service was great. I will highly recommend this shop to friends and family who find themselves in tha same situation I found myself in.
Excellent communication, service, and excellent workmanship on my car!
Vehicle Make : Mini Cooper
Jerry is very detailed oriented and with good people and customer service skill. Good follow up
Professional and courteous. I like the text message notifications as a means of communicating the status of the repair.
Very prompt response and speedy performance on repair jobs! Excellent!!!
Very firendly. Highly recommend!
Frequent progress reports by text were a great help. The completed work is excellent. The car performs just as it did when new. Thanks to all at Service King for the excellent work and service.
My Service King experience was amazing as always!! Tony was an exceptional service advisor. He kept me informed from the Begining of my service to the end!! I will continue to do business with Service King in Arcadia! The service was very professional and excellent!! I will recommend my family and friends!
everyone was great I would recommend them to family and friends
Splendid customer service from jerry!
Very attentive and customer oriented!
My car looks brand new again!
Very very satisfied!
My experience was amazing thank you tony and everyone else that was apart of the team that worked on my car.
The staff is very nice and explained every work to be done on the car and finished in a timely manner. 5 stars!!! _
Have been yo your shop to get my cars fixed at your facility when you guys were called Marcos and it was great as usual.
We will gladly recommend your company to our friends and family.
Amazing work fellas. Really appreciate it.
Tony and his staff are just amazing!!! helpful & friendly ....they got the job done right and on time. My car looks amazing. I would definitely recommend service king to my family and friends. Thank you service king for a job well done!!
There was a lot of waiting and the difference between the estimate and the actual cost. Otherwise the work was good.
I was please with the overall experience.
Good repair shop, they repaired my car brand new fast timing on the repairs . And excellent customer service
Tony and the boys did a great job and they went above and beyond to make the whole experience a great one.
They were polite, kind and did a very good job on my car in a timely manner.
The shop kept me updated through text messages about the status of the repairs. They also did a great job with the repair, color matching, cleaning, and polishing my car. They made sure to give me time to ask questions and did a complete quality check before I took my car. Excellent service!
Extremely satisfied, my car looks brand new again. I can't tell there was ever damage there. Thank you very much and thanks for washing it as well.
The repair and customer service was just phenomenal at Service King. I will recommend this body shop to anyone who needs their vehicle repaired.
Vehicle Make : Range Rover
Needing car repair is not a happy experience but everyone and every aspect of the job at Service King was handled professionally and to the highest degree of satisfaction...terrific employees, beautiful work, and impressive attention to details. Thank you!!
Very helpful and professional staff. Danny was especially helpful.
Well done.Danny and Dominick were very nice. Thanks for everything.
My car sounds horrible! Engine is making strange sounds it's so loud. It is rattling and humming. It never did that before! Not happy at all.
Thank you for fixing my car! You kept me informed throughout my car'so stay with you, and my car was ready when you said it would be!
Great job guys!
The entire team was incredibly kind and efficient. I'm very thankful for how professional yet empathetic their service was. I would highly recommend them!
Great service. Glad i did
Vehicle Make : Mini Cooper
The repair took too long. The driver side door doesn't seem to be closing smoothly. It makes me wonder if something happened to my car while it was in the shop, and that's why they kept it so long. I'm not sure I'll get to know the exact truth.
You are my first choice for body repair.
I will definetely come back to u guys... The best service... Good job done... ????????????????
I liked the frequent text update feature!
Customer service is impeccable particularly communication. The staff is always courteous and professional which reflects the workmanship and truly professional services of the body shop. I would not hesitate to recommend or bring my car to Serive King again. What a breath of fresh air in service and true professionalism from a business. Keep up the outstanding work!
1. My estimated completion day was on a Monday. Was told it wouldn't be ready till Tuesday, received a call Tuesday that it wouldn't be ready till Wednesday. Come Wednesday, I called after no calls. Was told it would be ready around 430. 4 pm comes around, I was ready to go pick it up. Figured I should call to be sure, they now told me it wouldn't be ready till Thursday. So if I went there to pick it up as they promised, I would've been turned away. I've wasted so much time with this company. 4 DAYS LATER!!!
2. Thursday comes and I'm all set to pick it up. Service was mediocre. The guy doing the car check was great. However, on the drive home. I noticed the steering wheel was stiff. Almost unbearable to drive, I did not feel safe at all. Called them and they told me to come back. They set me up with a rental and now I've left my car there till Friday. Still don't have my car back.
3. How much extra time do your guys actually need? If a full inspection was done, they would've noticed how difficult the steering wheel was, and no power steering. The excuse was that they figured it might be how the car normally steers. It's a 2 year old car, most recent cars do not drive with extremely stiff wheels. I do not feel like a priority customer, therefore would never return for service with your company.
4. Your representatives lack professionalism, and just gave me a million excuses. There were way too many excuses. This whole week has been stressful because of your company. I've had to rearrange my schedule and figure out who could bring me to your location each day I was promised a pick up.
Great work. Like that they keep you updated every step of the way.
I'm appreciate and satisfied your team,your're job well done.
Awesome service! Thank you!
Very nice people with good service . I like to receive the update every day. I am very satisfied with the work and trustable team!
Friendly and helpful staff, fast repair, will recommend to friends/family.
Yes! I was completely satisfied with my repair on my Toyota truck. Very professional from the time I walked in your door and when I picked my vehicle. Great job and great customer service! I will be back and will refer to others.
Excellent communication, fast service and nice guys!
You have done a great job for repairing my car as good as the original condition.
Especially liked the updates via text message and a surprise call when it was ready a few days early. Thank you!
All the employees were very helpful and answered all my questions. I received a status update via text. Thanks for taking care of my car. I would definitely recommend this place.
Travis and his team deliver top notch customer service. I'm extremely impressed and would refer anyone to them.
Travis was very helpful and professional. He called and sent me detailed updates on how my car is being fixed. My front bumper and fender was fixed the way I wanted it to be. Thanks for the amazing service and updates on my car. I felt very pleased with how Service king handled my car. Thanks to David for fixing and handling my car. Much thanks!!
Professional, courteous and explained all work thoroughly. I appreciated the time they took to show and explain.
Dominic and Danny (Double D's) provided excellent customer service and left me with a lasting positive impression. Thank you for delivering consistent status reports and keeping me updated throughout the entire process. Best car service experience I've had. This is the one instance that I will say, I hope I'm not back again but be sure I'll refer anyone interested to Service King.
Service King perform beyond my expectations
Excellent job. Extremely satisfied. Danny was very attentive & helpful.
I'm glad that i was kept up to date on my car and its progress.
I am very happy that I came to Service King to repair my car, and I'm so impressed by the preffecional and efficient work they do! Travis and his team has done a great job explaining everything to me and always keeping me with update, walking me through the final steps to make sure everything is done right. I'm very grateful for everything and will recommend my friends to this wonderful place in the future!
Everything perfect hope NOT see u anymore!
Great work, quick, and terrific communication.
This is the first time I have ever had a body shop finish a job on time.
Responding somewhat sooner to initial request for service
Not only that I was completely satisfied with my repairs to my vehicle Travis And David Excellent in explaining how my policy works I'm hoping that I will not be involved in a car accident But if I am I will take my car to service king in Arcadia California
Tony's the man! I only go to service king because of tony. unfortunately this is my third time around lol
I really liked the entire experience at Service King. Travis and his team did a wonderful job! Thanks!
Great and professional staff and services.
Thank you so much.. Estimated time.... Awesome!! Body work, great! Got a free car wash and clean interior... Who does that? Overall very satisfied.!! Thank you guys!!
Kurt and the Service King team were terrific. Kurt was very professional and kept me updated on the status of the repair throughout the weeklong process.
As always your service was superior and will be my first choice for repair needs in the future. Thanks.
Service King Arcadia did an excellent job on my car. I was very happy with their quality of work and professionalism. My car never looked better. My car looked so good that the dings on the side doors made me ask how much it would be to maybe repaint my driver doors and that's when Travis told me that those were just paint marks that can be easily polished off without having to repaint. And he went ahead and had his guys polish the marks off all the doors for free! Thanks Travis and everybody at the Arcadia's Service King! You guys are awesome! I will definitely be recommending you to all my friends.
Services were excellent. Thanks.
Travis and your staff at the arcadia store were a pleasure to work with. Turnover time was amazing. I would highly recommend service king , Damond peckham
severs very good?i like here???
Travis was amazing! He called with updates. He helped get me a car rental and return it. The work done to my car was fantastic but honestly Travis was a joy to work with. He represented your company well and his customer service was excellent! Thank you!
The work completed at Service King was excellent. The team clearly takes pride in their work. Thanks!
Best, fast and most reliable service I've received. Got my car back like it was new. Thanks to Kurt and his team at Service King. Excellent job well done.
Very pleased with the service!