Excellent customer service from Desrae and all staff from
The phone call to the visit to the follow up and then picking up the car.
The truck looks great. I was informed of what was happening and Megan Nelson was great. It was a very good experience.
Very courteous staff, great text updates, and an overall great customer service experience.
I was not give a price on a new windshield like I was told. This is the second time in 4 years I have had car here ( my wife's car was here two years ago) and I will not bring another car here again. The only reason I came here the second time is because of inserance. I will be requesting any body shop if I have to get another car fixed.
I brought my car in Thursday and was told it would take 1-2 days to fix. Since I was going out of town they told me to come back the following Tuesday so it wouldn't sit on the lot. When I came in Tuesday they had no recollection of my paperwork or anything. It then took over a week to complete which I would have preferred when I was out of town.
Keep up the great work and customer service!
Now the automatic unlock function w/ the fob doesn't work on the driver door. But it still works on the passenger door. Something went wrong.
Great service! Love the added touch of detailing my car too
Vehicle Make : Mini Cooper
Excellent service. Easy drop off and repair looks great. I appreciate the text updates as well.
Great job on everyone's part. My car looks awesome. I would definitely recommend everyone who has a dent, or has been in an accident, to trust heritage body and frame have their work done. Thank you so much for the awesome job, and thank you so much for being so quick at getting it done. I would also like to thank you so much, for keeping me informed While my car was being worked on.
Actual Work is good. But, the communication process about when the vehicle is ready to pick is so bad and confusing. No one calls from office when it is ready and the automated text messages are conflicting and without clarity.
I know it's a really difficult color, so I'm not upset, but the paint doesn't match. I'll be bringing my vehicle back soon to go over it and work on getting it fixed. Thanks!
Ross was very nice, he explain the logistics of what needed to be done in order to fix the car properly, he was very attentive, and courteous .
2 areas on rear lift gate did not get buffed or have clear coat applied. Will be bringing it back in.
Great, easy experience. Very satisfied! Thank you.
Service was prompt and transparent
Heritage comes through again with flying colors! Excellent customer service -- thank you Megan -- amazing workmanship and fast turnaround. Many thanks for going above and beyond to make my car look great.
Text messaging was not a sufficient way to inform people about things going on, especially financially
Low quality work , not honest , no costmer service quality .
This was the best full service experience I have had related to car repair.
I was very happy with my repair. Done very well and done fast even though my GEICO agent screwed up. Heritage went above and beyond to get my car to me when I needed it. Only issue was some overspray on my front glass I had to scrap off myself, but very happy otherwise.
Great experience. Thank you!
Having a problem with car since coming to pick up.
There were things in my car that were broken the emblem was not put on my trunk lid
That was the easiest repair I have ever had done to any car I have had over the past 40 years. It was a wonderful experience! Thank you!!
Heritage body and frame is the pinnacle of professionalism. From being greater, to the GIECO, to Enterprise. The entire process was painless. I hope that I won't need a body shop, but if I do it'll definitely be Heritage.
Heritage was professional, efficient and thorough. I will never go anywhere else in Austin. I had a lot of damage from a rock throwing I35 incident, and my car looks as if it never happened. Heritage communicated daily with me to give me updates. I had my car back in a week.
So happy with the promptness of repair.
Thanks so much.
Yes, all the process was perfect and delivered at estimated time. Also the hours of my appointment, help me not to miss any time at work.
Well done completing the repairs early.
Great customer service and follow through.
Great work - quality and timeliness!
Awesome job! My car looks brand new and was ready a day early. Would definitely recommend this business to anyone.
Work was completed on time and the communication was good.
Easy to deal with; repairs were explained and staff was very friendly. Thank you all!
Excellent work and great price. Very courteous staff.
I had gotten 3 other estimates. Heritage estimate was by far the highest, at least by 400. I suppose Heritage has some kind of discount arrangement with Geico. Pricey or not, I am satisfied with the repair job.
Very satisfied. Kept me updated daily progress reports.
Staff was very friendly and the quality of work was awesome. I will definitely use you again.
Hi All! Thanks so much for making this process as stress free as possible. Unfortunately this is the 2nd time I've had to take my car in for repair after some **** hit it in a parking lot so I am a return customer. As much as that **** it's nice to know I have a reputable place that I trust to take care of me and my car. Love the new addition of the text updates, it really helped to put my mind at ease. Thanks again!
Vehicle Make : Mitsubishi
Thanks for the job well done. I saw you replaced the covering of my left taillight even though it was not damaged in the accident. That was above and beyond and I really appreciated the thoughtfulness.
Repairs look great. Thanks
Thanks for making the process easy!
I was ecstatic from the service I received. From the initial encounter, the customer service was impeccable. I was so pleased,I called Geico for an estimate for possible insurance coverage, but unfortunately, the rates were too high from me.
Such a great and stress free experience. If recommend in a heartbeat. :)
Awesome customer service and follow-up! The repair to my car and paint color is outstanding.
I really loved my service at the heritage body and frame. Had a great experience and everything went smoothly even when I had to take my car in during my busy schedule. I loved my rental car and when I got my car back it looked brand new! Thank you very much I will be coming back to heritage if I ever need work done again!
Vehicle Make : Mini Cooper
I liked the texts to keep me updated on the progress
They gave me great customer service
Great job on repairs & great customer service.
Heritage was absolutely fantastic. Repaired the car in half the scheduled time.
Their partner, Enterprise, under delivered. They promised to place me in a full-size but clearly had no intention of doing so. In the end I spent 20 fueling the Chrysler Town and Country, rather than a 5 gas bill that would be typical of a Camry, Accord etc. They need to do a better job. I would be surprised if I was the only one with this complaint.
Vehicle Make : Volkswagen
Each time I have been a customer of Heritage, everyone there has been helpful and informative. I would recommend Heritage anytime!
I received excellent service on Tuesday, 12/30, from the 2 young men who were in the lobby when I picked up my car at 5:15 pm. The manager brought my car to the parking lot immediately and they brought the Enterprise sign in sheet.
Great work, would recommend to anyone to bring their work over
Exceeded expectations. Loved the text updated
I felt quite upset about my car repairs. I asked several questions about the extent of the repair and the nature of the repairs. I also received updates via text, and in this instance, the extra effort helped me have confidence in the accuracy of the estimate.
Great customer service and great quality of work.
My headlight that was replaced has moisture in it and i have to take my car back to have it repaired again.
Ross is very detail oriented and on task!
Everyone was extremely friendly and prompt. Answered all of my questions. Finished the job early. Was one of the best experiences ever! Highly recommend this place to anyone and everyone. Thank you so much!
It's never good to have your car hit but if you have to get hit...this is the place to come for the repair. Exceptional job! I so appreciated the car being so clean when I picked it up.
Excellent work & excellent front desk support
Great job, speedy, professional and great quality!!
I really appreciated the courtesy and professionalism of the Heritage staff. Thank you so much!
Your staff were professional and friendly. The whole experience couldn't have been more convenient. Thanks!
Great experience all the way around!
It was a job well done and the information during the repair was excellent thank you
I was hit by a geico insured. From the second geico was contacted, they set me up with Heritage and I'm so glad they did. We were hit on Tuesday and the car was fixed (pretty decent damage) on thursday. Not to mention the customer service for both the geico rep, Josh and Heritage was amazing. I was kept up to date every step of the way and did not run into any issues or headaches. I couldn't suggest improvement in any area. You guys were so great. Thank you
I didn't receive a phone call letting me know that it was ready. I eventually called in myself and they told me that, yes, my car was ready for pick-up.
Very polite and respectful Job well done Thanks again Ali
Megan is the best. Prompt and efficient and always pleasant.
Great customer service. Very smooth process and very friendly people who work with and for Heritage body and frame.
Appraiser was not very friendly.
Fine body work, poor communication style.
Great job. Your staff was friendly as well as competent.
I so appreciated the texts letting me know the status of the repair. I never had to wonder or call or anything because I was always kept informed. Everyone was professional and courteous and the repair itself is fantastic. I would recommend you to all!
2nd time I've been there. Both time were great!
Great work, and got my car back quicker than promised! I will definitely recommend y'all to my friends and clients in the future!
Great communication and work.
Great staff, great service, and great results.
Ros and Moriah were great! My repairs were undetectable. Truck was like new.
Thanks for excellent job on fixing the vehicle. Appreciate the courteous and helpful interaction
This was the easiest transaction I've ever had. They took cRe of EVERYTGING for me. I will be back!
Car looks great.nicely cleaned up
Heritage repaired several problem areas on my RAV 4. The work looks perfect and I am very pleased. The repairs were done even more quickly than promised and I was kept ip to dsye via text messages. Everyone I worked with was courteous and friendly. They even cleaned the inside of my car. I have already recommended Heritage Body and Frame on FaceBook and will continue to do so when occasion arises.
Vehicle Make : Volkswagen
Staff was very nice. Answered my questions thoughtfully.
I was very pleased with the speed of my repair and the way the shop was able to answer the questions I had.
Great job-looks almost new
Less than impressed with customer service there. Wish I could rate lower than no.
My experience was easy and pain free. Thank you!
Overspray was not taken off. Noticed it and they got to work on it. My car looks new on the outside. Thank you
Josh was fantastic along with your entire efficient team! Thank you bunches!
Extremely happy with service and repair. Was completed perfectly and quickly. Everybody was very professional and courteous.
Great job, especially on the paint, silver is a hard color to blend properly. Looks great
Very fast and thoughtful!
I had a small issue with some spray over on the inside of vehicle, but the body shop rep took care of it and was completely satisfied with the end result!
Finished sooner than was planned. Looks great
Passenger mirror was not dealt with. Other repairs were good
Friendly staff and I received texted updates while my vehicle was being serviced! Thanks to all, my Ford looks great!
This was an amazing experience from start to finish. My car looks great and I especially loved the text messages I received about her progress.
Everything was smooth and easy. The two people I dealt with were both courteous and knowledgeable. Basically a painless process on your end.
Excellent service all around!
The body work was great. But i was upset to set that the inside of my car was dirty. Had marks of the door and on the driver seat. Other than that everyone was super nice and great to work with!
Excellent all around. Having my car returned to me cleaned was a nice treat. You guys are very professional. Keep up the great work
Vehicle Make : Volkswagen
Completed repairs quickly. Thank you.
Not your fault, but I had mechanical/computer problems which were beyond your scope.
The work got done a couple of days earlier than estimated, which was a surprise, and the car looks great!
Worst customer service I ever had. Will neve use this place. Thanks.
No attempt was made to fix the rear defrost button which had been pushed into the control panel during the accident. I made the adjuster fully aware of the issue yet nothing was done to try to fix the button. Furthermore the front passenger side parking light and blinker are now not working when prior to dropping off the car the lights and blinker were functioning properly.
Quality work. Young lady at front desk was great, always remembered me and spoke fondly to my son.
From start to finish my experience was fantastic. Friendly, helpful staff, extremely great service and a job very well done. Thank you for everything!
Very helpful and courteous
I l was very satisfied. I took my car in after I was rear ended and they were very helpful in getting my car repaired and also getting me in a rental. I would highly recommend heritage to anyone
Very courteous,professional people and high quality results. KUDOS to all.
A little confusion about when car would be ready, as I was not called after talking to Nathan about one additional part put on. Found out when I called back late afternoon that it was complete. Just small communication issue. Repairs looked great.
I really appreciate the great service!
Only issue was van smelled of food, looks like someone used it for a food run or for lunch break.
Couldn't ask for better work & customer service! Will recommend you all to my friends and family! Thanks again!
I was very impressed with everything related to this repair!
The process was quick and trouble free.
The body work appears fine, the service was delivered in a timely manner, and I was kept informed, but the engine is making noise like a slipping belt, and the vehicle interior is not completely reassembled with loose parts laying around.
The repairs did not fully address the issue caused by the accident.
Amazing job. Fast and friendly.
Very quick turnaround which was fantastic. I had really hoped someone would notice the front bumpers plastic fascia was half off and put it back on, but otherwise, great job. Thank you.
Excellent customer service from Megan
Paint and body jobs have been done great. I was only upset to see many dirty stains all over the interior.
Zero communication from your staff and extremely long repair time compared to other shops I have used. Was told my car would be ready 3 times each with a delay for no explainable reason was told manager would call me but never did. I am relieved to have my car back and work done was great however I will not recommend your shop due to poor customer service
You made the whole experience very pleasant. Thank you and I definitely will recommend you to my friends.
Work done is fantastic, wish I could've used you folks to get my rear fixed too, and have my running boRds instled. I would be a REAL happy camper had that been the case, but, cost prevailed
Recently while stopped in traffic, my car was hit from behind, and required some repairs to the rear bumper and electronic concerns. Before deciding which automotive body repair workshop I would use for the necessary work on my car, I talked with the automotive mechanic that has worked on my vehicles for over ten years. Heritage Body and Frame was their preferred recommendation, and so that is who I selected to work on my car. After contacting the folks at Heritage, every one I talked with was very polite and courteous, answering all of my questions and concerns in a competent and professional manner. They handled all aspects of the repairs to my car, including coordinating with a rental car firm for a car to be provided, working directly with my insurance company, and utilizing a specialist firm that was brought in to evaluate an electronic anomaly caused by the collision. All repairs and diagnostics for the car were completed proficiently and competently, and the car looks and performs better than I had expected. Because of this positive experience, I would recommend Heritage Body and Frame for others in need of a knowledgeable and proficient automotive body repair facility.
Excellent in all respects. Thanks!
Love taking my car to Heritage. Highly recommend your service to friends and family.
Completely satisfied with the work and the time in which the work was completed
Car was not 100% repaired when we came to pick up. There is a small piece of siding by the tire that should have been replaced. There is also now a rattling sound where repairs were made when you are driving. We were not able to have the representative look at it, since she had already left for the day. Now we have to schedule a return trip to your shop to have the items fixed.
Skilled body repair persons and excellent customer service reps.
very professional,good experience
Excellent service and work! Will definitely use Heritage again.
When I gave the car for repairs, it was in perfect condition. After repairs it's not running condition. The team is blatantly denied that it's not running while I gave the car for repairs. This is a very bad experience and I will try my best to avoid this place
So far, my experience has been great. I'm still waiting on a part to come in and I noticed the wiper blade installed was the wrong size. I have faith that the correct blade will be installed when the part comes in.
Thanks for vacumming out the inside! That was a nice surprise.
Your team was extremely courteous and helpful as well as
completing the repairs in a very short time. I really appreciate
the fast service. Thank you.
Fast turn around time. Super friendly. Great work!
Was happy you did it in short time and that you left it looking good (and clean!) People I spoke with were friendly and professional. Would use your shop again and recommend to friends.
Thanks you guys for all you did
My car looks great and everything is great so far
Great communication and keeping in touch every step of the way
Thank you for your good work! It was a very pleasant experience. I think that my truck looks great.
Glad to give you some more business!