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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 600 reviews 81%
4 star 49 reviews 7%
3 star 26 reviews 4%
2 star 26 reviews 4%
1 star 41 reviews 6%
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(All Vehicle Makes)
Luis M.
Vehicle Make : Nissan
5 out of 5
9/9/2022
This is the 2nd car being fixed for me at Mastercraft. Both jobs were well done! Thank you
Marco P.
Vehicle Make : Dodge
1 out of 5
8/21/2022
Not finish yeah
Bob S.
Vehicle Make : Chevrolet
5 out of 5
7/9/2022
WELL DONE. THANK YOU
**** B.
Vehicle Make : Acura
4 out of 5
6/26/2022
My complete satisfaction is based on the customer service provided by Amanda. I had to take the car back for a new clear coat, and Amanda made it as painless as she could. That said, the shop still left polishing swirls that I was able to remove myself. Amanda is awesome, the finishing tech could pay a bit more attention.
Sharon M.
Vehicle Make : Hyundai
5 out of 5
6/8/2022
Excellent customer service. Employees were well trained and seemed genuinely interested in providing assistance to each customer. They explained the timeline and kept me informed through text messages. Although I had no contact with the employees in the body work, paint, and repairs departments they did an excellent job in making the vehicle look new again. Overall, a positive experience.
Kaitlyn C.
Vehicle Make : Dodge
1 out of 5
6/5/2022
Wasn’t completely done when I was told it was so the truck had to stay almost a week longer. Still has scratches from the accident that wasn’t repaired. Stephanie, who called me, was horrible to discuss anything with. The only person that was actually trying to get things done and the vehicle back to me as well as address any issues was Jimmy. He was great. The rest aren’t.
Kim Y.
Vehicle Make : Chevrolet
4 out of 5
6/3/2022
We were very happy with the service and work. They found a part for our truck that no one else could find.
Ellen W.
Vehicle Make : Ford
4 out of 5
5/28/2022
As previously stated- great service- excellent work-frequent updates-car returned better than new! Friendly staff...
Jacquelin C.
Vehicle Make : Hyundai
5 out of 5
5/22/2022
Great place, excellent customer service, excellent work.
Robert K.
Vehicle Make : Lincoln
4 out of 5
5/13/2022
Only one concern on the overall quality of service. When picking my car up from the autobody my car was very very dirty. I would appreciate in the future cars are washed prior to delivering to the customer.
Linda S.
Vehicle Make : Honda
2 out of 5
4/25/2022
The work on my car was poor quality and at times not even done. The customer service from Stephanie was totally unprofessional and out right rude.
Stephanie V.
Vehicle Make : Honda
5 out of 5
4/24/2022
Everyone was very nice, they kept me updated on the progress of the work that was being done, and finished on time.
Adam E.
Vehicle Make : Ford
5 out of 5
4/1/2022
They did a good job and kept me updated thru out the process
Teresa K.
Vehicle Make : Toyota
5 out of 5
3/26/2022
Did great job
Lutricia B.
Vehicle Make : Buick
5 out of 5
3/26/2022
It was great thanks everything
Lonny M.
Vehicle Make : Ford
5 out of 5
3/26/2022
This was another great experience with Mastercraft. Very pleasant staff to work with and the bodywork repairs were very well done.
Javier S.
Vehicle Make : Hyundai
5 out of 5
3/20/2022
Y’all did a great job. Very friendly and on time (within reason). No negative comments. I would gladly come back if I needed to
Abdelhamid J.
Vehicle Make : GMC
5 out of 5
3/14/2022
I realy apreciate the work of your professional team. Thanms
Sairah I.
Vehicle Make : Toyota
5 out of 5
2/28/2022
The team did a great job. From my prespective, the team worked seemlessly with Geico and Enterprise rental car.
Dawn T.
Vehicle Make : Honda
5 out of 5
2/26/2022
I appreciate the excellent service and customer concerns. Thank you.

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