Was told my car was ready and it wasn't. Got there during my lunch hour only to find out a part was missing and yet it was signed off on as QA ready. Now I have to return to have the part put on.
Everything was well only thing I did not like was that you can tell from the border line of we're the old pain an new paint meet you can still we're the buffed it out everything else can not complain
Very professional. Communication was great as was the work done on my vehicle.
You cared about getting a replacement trailer hitch cap that had special meaning to my husband and myself. Something I didn't think we would have.
Thank you sooo much.
My truck looks awesome! Very satisfied with my whole Masteecraft experience. Will definitely recommend them!
As before work was done well and timely
Thanks for the quick turnaround on my vehicle. This is greatly appreciated as it's our sole family car equipped with a car seat for our newborn.
I haven't had a chance to really see if the paint on the front fender match the remainder of the left side of the car, left door and quarter panel. Part of the car was dirty with sand dusk. After I complained the car was taken back to the shop and supposedly buffed. I can't really see the difference. I choose Master craft based on previous experience. My con Ernst were addressed2 by the owner, who really care about coustkmers concerns.
Everyone I came in contact with at Mastercraft, from the initial Geico appointment, Enterprise, managers, until I picked my truck up were very informative and nice. I hated to leave my truck, but it had to get fixed and I was beyond excited to see it when it was finished. I would like to thank the body men and painters who worked on my truck. They did an amazing job! It looks like nothing ever happened. I will definitely recommend you all to anyone who needs a body shop. It was a very painless and pleasant process. Thank you!
Great job on the repair and excellent communication and updates from Mike. Thank you!
Everyone was very friendly. I liked that I could pick up and drop off the rental car right there. Jimmy kept me up to date on the progress through text and phone calls. Would definitely return if I needed too. Thank you
Everything looks and feels fine,
Very professional and quick to fix the damage. Would recommend and use them again. Great experience!
Great experience. Thank you!
Great service. Mike was great and I am always pleased with their work
Very nice to do business with
pleasant, professional, courteous in all phases.
Thank you all
Thank you, great communication.
My overall experience with Mastercraft Auto Body from start to finish was outstanding! I will recommend them to everyone! you guys are awesome!!!
Everyone there so pleasant and thorough. Car looks great and drives well. I have referred several people to you and they have all been very pleased. Your staff does a fabulous job!! Give them all a raise.
The repaired area matched the rest of our car perfectly
Vehicle Make : Volkswagen
Someone stole my headphones from the rental. The last time I saw my headphone was when I brought them into the rental car the day I went to pick my car up. When I needed them the next day they were nowhere to be found. I called and they said the rental agency did not find anything in the car. That is a lie.
The staff was great, my car came back to me looking great again . Everyone kept me informed on the repairs and when I could get my car back . I would tell anyone needing excellent body work done go to Mastercraft Auto Body, you and your car will be in good hands .
Very professional and personal care of the work, great job.
No one likes to get in an accident , but mastercraft handled the process from start to finish with such professionalism. Highly recommend them
Work was done well and on time. Customer service was great - they even remembered my name. As a bonus, car was vacuumed when I picked it up!
Everything was fixed in a timely manner and repair was well done can't even tell it was messed up . Thanks again Mary Foster
There is what appears to be an indentation on the drivers door, other than that it's fine.
The whole process was very easy and everyone was a pleasure to work with!
Vehicle Make : Volkswagen
Car looked fantastic when I picked it up
You guys are awesome.
Great work, no issues, I feel 100% safe
Keep the good service. I'm very happy with master craft
Kept me well informed and job well done.
Mia, at the front desk made feel like I was getting first class service. I would hire her away in a minute if I had a place of business.
The Mastercraft team was a pleasure to work with. Jimmy kept me informed about my vehicle and everyone was very friendly.
I greatly appreciated the status updates via text message.
I appreciate the honest discussion related to damage, repairs, and insurance. It was truly helpful.
Front end alignment is still not right. Vehicle drifts to the right. Other than that very impressed w/Jimmy, the rest of the staff & quality of the craftsmanship that went into the repair of my Toyota truck.
They were so helpful, polite and went above and beyond what a car service repair company normally does. It was an easy and stress free transaction during a usually very stressful event. Thanks Mastercraft!
The car looks great. Can't even tell the bumper was smashed a bit and the paint matches perfectly, thank you!!!
On the bumper right side it is bumpy not smooth a bit. All bumpy and it looks like it was heated and moved. A very sharp. Nicked a finger when Iran a finger on edge. It,should be smooth. Kind of hard to describe but not perfect like the other side. I was so happy and I just wanted it to be perfect and my bumper is not. :-( Not sure it is a new bumper because I have never seen one like that.
Everything went great! I was kept very well informed through out the whole process. The staff was very courteous & very pleasant to work with. I would recommend them to my friends & family. They went above & beyond.
I was so pleased on how fast I was able to get my car back after it was fixed. My car looked like new when I pick it up. Also I can't thank everyone in the office enough for helping me with the car seats and my children!! I will be sure to spread the word how nice and helpful everybody was. I will be back when I need another repair someday.
My 4 Runner looks awesome! Thank you so much for taking great care of it! I also loved the status update text messages letting me know your progress along the way! They were very helpful in keeping me on a schedule with everything else going on!
The rear power lift does not work. I'll be bringing it back sometime.
Staff was courteous. Repair work looks good.
My car appears to be brand new and is apparently repaired well. Thank you fi for a job well done.
I appreciated the updates via text messages. The car came back looking brand new!
Waited 45 minutes for rent a car
All of the employees I was in contact with provided great customer service. Extremely polite, helpful, and made the entire process easy and convenient for me.
Worked quickly and kept me informed.
Great communications from admin to technicians to managers. Useful updates provided. Detailed effort to make truck as back to original as possible. Had 5000 mile chk at **** Toyota and asked them to look at the work. They were also pleased. Thanks for making a bad situation tolerable. Bob Weiss
Very quick and clean work.
Excellent customer service and quality work!!
All repair looks great. Thanks for great service.
Thanks for cleaning up the rest of the truck as well. It looks great.
The communication and detail provided was top notch.
Very professional staff thank you
Need to update your text message notices, they are delivered a day late or a weekend late. Please train your employees not to make empty promises.
This war a very pleasant experience. I was kept informed of how the repairs were progressing and I had my car back when it was promised to me.
Everything was handled efficiently and done in the time frame they said it would. I also love that I was able to see the status/process of my car. The staff were very kind even over the phone.
I appreciate how quickly the job was done and the text messages to update me.
I am very happy about my car, the work you have done an excellent job.
I have had many body repairs at master craft over the past 15 years and always pleased with the absolutely outstanding work.
Overall customer service from Mastercraft Autobody was Fantastic. Quality of work looks great to the eye; they went above expectations.
Thank you for taking pride in your business!
Great job!! Love this place
You have the nicest people and they were experts in their field. Thank you!
Great communication, nice staff, good work
Great! Over the years and deers, I'm becoming a regular customer. Deer whistles don't work every time.
This is my third time at mastercraft. I have never been dissatisfied.
Very efficient and quality work!
Yes ,, all perfect''' The last samurai .The movie
Will definitely use them again if necessary.
Thank you for repairs to my suv. It looks beautiful and you even cleaned it!! Everyone was so friendly and helpful. I will always love and recommend your shop. Outstanding.
The work is neat and quick. Really appreciate it.????????
Execent body work done on my 2010 Honda Civic! Will definitely consider coming back to take care of previous collision damage! The staff were all very helpful and professional
I find it hard to believe that no one goes over the vehicle with you when you pick it up but they do when you drop it off. I think someone should have walked around the car with me.
Mastercraft team communicated well through the whole process. They worked with my insurance for payment and have a rental company on site which made it really easy to get back on the road. The repairs to my car were perfect. It looks brand new. Thanks so much.
You knew I was paying for a rental out of my pocket and you did your best to have it done before the weekend I appreciate that !
I just want to thank everyone from the bottom of my heart that had a part in working on my Ford Focus st. Hope you all have a wonderful weekend, and I hope not so you guys in the early future.
Highly recommend them for bodywork. They are very attentive and make you're you are kept up to date on their progress.
I dropped my car off on Monday morning and was told I'd get a call Monday or Tuesday with an update to how long my repairs would take. I called near close of business Tuesday, then again on Wednesday, and was only contacted on Thursday.
When I picked up my car on Friday, not only was the hood where the work was done dirty, but there was a pool of water on the drivers side floor, and the inside of the windshield is so filthy I cant see out of it especially at night.
Excellent workmanship, kept me updated through out the process and had the job completed faster than I expected. Couldn't ask for anything better. Definitely will use again and recommend to friends and family.
My car looks great! I am so pleased. Also, the staff is amazing. The woman who brought me my car today was so pleasant. Excellent customer service, she was great!
Great job - the car looks great!
I'm completely satisfied and I loved the cute text I received during the repair process
I was very happy with the service to my new bumper
Very pleasant experience. Quickly returned my car to its original pre-accident condition. No issues. Couldn't wish for more.
Vehicle Make : Land Rover
If you create an additional potential problem own up to it
I wasn't expecting so many chips in the paint where the letters used to be. If I had known that I probably would have done it myself and taken my chances and saved the money
Trunk is not aligned properly and exhaust is not functioning the same as when i bought it. Left a message with geico.
Best customer satisfaction
From beginning to end.
I will tell everyone about your excellent work.
Again Thank you
I really appreciate the effort to get the repairs completed quickly so I could return to work.
Thank you for your commitment and for keeping me informed of all repair progress.
Paint repair to small chip did not meet my expectations.
My car has been repaired by you twice in less than two years. You do a great job and your staff is very pleasant.
Fantastic customer service ... You all are awesome .
Mastercraft was very professional and did a great job on my car.
Jorge and staff were exceptional in handling my claim. I would consider the shop for future non insurance related work.
Thanks again for taking care of our family
Great Customer Service!! My car looks brand new! Thank you so much :-)
They did a bad paint job on my car
Great communication along the repair process.
Scratch not completely removed and paint imperfections
You sent a lot of annoying texts, I appreciate the fact you send updates. But once everything is done let it go. When I finally sent stop, I immediately got another one asking to complete a survey. Knock it off
We have used mastercraft several times and found the work to be done in a timely manner and like the way they keep you updated on their progress,very friendly and they make you understand what has to be done!we can always count on them to get the job done!
Tire pressure light will not go off no matter how much pressure is in the tire
Thank you all so very much.
I appreciate the hard work and working with the insurance company to correct the claim amount. I'd only suggest making it so that the text updates are not automated. It made me think there were no delays when there really were. If there were no text updates I would've called and found out ahead of time about the delay. Overall, great job.
Your staff kept me well informed on the repair progress and delivered 2 weeks prior to estimate time. Car looks great and passerby can not see that it was damaged. Unfortunatly, I have needed your services twice over 7 years. Both times the repairs were professionally completed. Thanks.
Vehicle Make : Mini Cooper
I appreciated your user of text messaging to keep me informed.
Car alignment is messed up will have to return Monday to get it looked at again.
You all did a fine job! Thank you!!
I was pleased that the car was returned all clean and shiny despite the fact that only the hood and bumper were damaged. And vacuumed! Thanks! And it was quick and easy. The relationship with Enterprise is another plus.
The bumper is not aligned.
The rubber seal by the windshields are damaged and not replaced.
The front grill is not tightly screwed/fastened.
I would like to bring back the car today to fix these. Call me at ****-****-xxxx.
The only auto shop I truly trust with my Nissan! These guys are awesome, extremely helpful, and super friendly. It did take a little longer than expected but the great work made the wait well worth it. My entire family uses this facility for all of our Nissans. Thank you, Mastercraft (more specifically, Mike!!).
It took quite awhile, but the jeep has some difficult parts and systems to work with. I would definitely recommend your shop to others., you also did an excellent job of keeping me informed as to the status on a weekly/daily basis. Nice work guys. Thanks again. Have a great 4th of July weekend.????????????????????????
My husband picked up his truck. And the bug gauard was taken off the truck and put. In the bed of our truck. Not sure why? Cassandra Debnam
Vehicle Make : Volkswagen
****) The finish was poorly buffed, at a minimum. There are large, visible, overlapping swirls in the finish where work was done.
2) The interior was dirty. Front and rear floor mats had a milky white substance on them and there was white powder on the rear seats and in the seat stitching.
3) Poor paint work in the threshold of the driver's rear door: color inconsistency, rough patches, and seams/ridges
4) There is some kind of coating on the windshield that is blinding in direct sunlight. Perhaps clear coat over spray?
The person who checked me in when I arrived was very kind and helpful in describing the repair process. Both the GEICO and Enterprise representatives were also very polite and helpful. It was an organized and positive experience that gave me confidence the repairs would be done well. The atmosphere of the public space in the shop also was comfortable. Thanks very much for everything, and I wouldn't hesitate to recommend you to others!
Better care could have been taken to restore the car interior to it's original order
The whole process was quick and easy. The staff was very friendly and I loved that my car was fixed ahead of time. The drop off and pick up took no time at all and the updates to let you know what's going on was a plus. As I said to everyone before I left today you all totally rock. Thank you and this was a great experience.
Excellent staff , great customer service. Fabulous job on the Altima; highly recommendable.
Service was professional, impeccable and on time. Will definitely be back for any future repairs.
I would have rated it excellent with the exception that no one showed me the repairs or asked if I was satisfied with them.
My total experience was a 10+++. Service all the way around was great, from drop off to pick up. Mike and Jim are great, along with everyone I dealt with. This is the 4th vehicle I've brought to you and have never been disappointed. Keep up the great work you guys are the best. I recommend you guys to anyone I encounter that need your services.
The best costumer service responsibility onestidad
Great service & great employees!
As always, you guys do it right!
With kids, life happens. You fix it.
The service was quick and free of problems. The repair is top quality. That is why we only take our car to Mastercraft.
Everyone was great. Very nice and professional. I will recommend mastercraft
They had my vehicle for nearly a month, and the estimated time they gave me was 6 days. I know a week of was due to my insurance company, so it still took 23 days for a 6 day estimatre. And when I did pick my vehicle, the chrome part they replaced had bubbles in it and the headlight they replaced had condensation in it. So now I have to bring my vehicle back after the part comes in and told me the condensation should evaporate. Not a happy camper at all.
I appreciated being kept constantly appraised of my vehicle's status throughout the process. Car looked fantastic when done, vehicle and tires completely cleaned up. It was a great job.
Very satisfied y'all did a very good job on a car we appreciate it and thank you so much
Appreciated the status reports communicated to us via email. Staff was very professional and friendly.
I didn't realize they were painting the truck,it was minimal but 168.00, then Mike originally told me the frame work would be no more than 400.00, it doesn't look like the front bumper was put on straight, thank you.
The paper work process and the informative emails were nice. It allowed me to view the damage and what was fixed. My vehicle was fixed quickly and I really didn't need to check up on it or feel that I had to remind anyone about my concerns. Thanks Mastercraft Auto Body.
My car looks fantastic and I really appreciate the updates via text.
Due to the impact the trunk shifted an eigth of an inch to the left (as seen from the rear), and I pointed that out to the technician. After picking up the car, at home I noticed the discrepancy. I chose not to make an issue of it; I can live with the small shift of the trunk. Also, the color of the new paint is a hue off, but I guess a perfectly matching hue between the existing and new paint is not to be expected.
Please, do not take these comments as a complaint. It is honest feedback, an honest answer to your question about my satisfaction level.
On the bright side, I commend you for the regular text messages with updates provided throughout the process. Even better, the convenience of picking up and dropping off the rental car right at your place of business is a big plus. Overall, while the accident was an inconvenience, your superior level of customer service made it bearable. Although I do not want to go through this experience again, if I were to need your services again, I hope that you will welcome my business. Thank you.
Just need to find out why my left parking light isn't working.
Fast, professional service. I would recommend Mastercraft to anyone needing Auto Body service.
The entire repair took almost 3 weeks....too long!!
Keep up the good work! The team kept me up to date on everything that was going on. You can't ask for anymore than that.
Excellent communication throughout. Handled check engine light the next day. Strongly recommended!
Great job, and it was done much earlier than anticipated. Extremely pleased. Thanks again!
Thank you. If I need this type of service I'll come back to you.
Love the texts during the progress!
The service was excellent and I really appreciated the text message updates.
My car looks great. The work was done to my satisfaction. I especially loved how professional & nice everyone was. Especially the woman who checked me out apon completion. She was so nice and helpful even though I arrived minutes before close. The whole team did a fantastic job. I would recommend you to anyone including family. Thank you for your hard work and dedication. My car looks fantastic.
Just tell them that I refer your shop to my friends and family.
We are glad Amanda, that you were able to expedite our car before we went out of town.
We have used your services before and have always been completely satisfied. Great and friendly people. Thank you.
Your staff was able to buff out the scuff marks on our Mustang eliminating the need for any paint work. We were extremely impressed with your professionalism and friendliness.
It will be our pleasure to recommend Mastercraft to our friends and family.
The vehicle was marked to touch up the back on the passenger's side by Steve but it was not done. Also, when I stopped in to see the vehicle Mike wouldn't make any effort to show me the car and stated it was not in the bay being worked on. When the day before he stated he needed to know if the car was going to be repaired or totaled after I received a call from the insurance company stated the car was going to be totaled. I then called Mike to see if he had heard that, he said he didn't and called the insurance company and it was agreed to repair the car.
Staff was quick and resourceful. Even when a new issue arose, they quickly contracted a mobile company to come to me to fix the problem so I would not take time out of my work schedule.
My car was not ready when promised. I had to keep calling for
a progress report. No one called me to let me know I could pick it up.
You need more help from 5-6 pm at the front desk
I was very pleased with the work don't on my 2015 Nissan Versa. The work performed was seamless as well as the additional care of returning it cleaned. I will definitely be keeping Mastercraft in mind if ever I need work on a vehicle again. Thank you very much!
No words to describe the service but outstanding
The staff took very good care of me and my car is running great.
Jimi pointed out when I picked up the nicely repaired vehicle that my tailight was out. He ran and repaired it with a spare bulb from the shop. I thought this was a suberp example of the customer service I received and will recommended you to anyone who asks for a reputable body shop. Thank yoi
Always happy with the service. Steve is great. Will recommend to friends and family, and will use whenever needed.
Excellent service, follow-up and timely delivery! Job well done !
I really loved the daily updates on my vehicle!!!
I have never been to a repair show with more professionalism and quality service than Mastercraft. I would like to thank Jimmy for keeping me informed of the repair status and exceeding my expectations. I would recommend this repair shop to everyone I know.
The finishing work was just awful and careless. Forgot to replace the damaged door handle. Replaced the driver side mirror where the rubber mold is coming out from both end. Show it to James and he agreed if it was his car he would not take it back. I went to pick up my car TWICE driving 40 mile one way and could not. Expect a call back from Manager.
Top-notch service from start to finish. You guys took a lot of the headache out of a stressful situation. I couldn't be happier with the finished product. Thanks Mastercraft for giving me my baby back!!!
Really appreciated all the communication during the repair time. Thank you for a great job.
Great job! Master Craft made our car looked liked nothing has ever happened and then service was top notch. Thank you very much!
Great service, great reputation and kept me updated all along the way.
Staff was very nice . Work was fantastic and completed at the estimated time.