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Vehicle Make : Toyota
Matt S..
1 out of 5
9/13/2016
My car was involved in an accident over a month ago. The initial estimate was that the car would be complete at the end of last month (about 23 days). I was called about twice a week to be told that repairs were on schedule. Great! A day before the end of the month, they called to tell me that the car would not be done for another three days. No explanation for the delay was given. Two days later, I called for an update, and was told that the car would not be ready for another week. No explanation for the delay was given. At the end of THAT week, I called for an update, and was told that the car would not be ready until Monday. No explanation for the delay was given. On Monday, I drove to Crash Champions to see what in the world was going on with the repairs. I was told the car was almost finished. Great! Then I was told an airbag warning light went on. But the car would be fixed by lunchtime yesterday. Today, the car is still not fixed. Maybe tomorrow morning? Who knows! Never have I dealt with a business so incompetent and untruthful. If they'd set my car on fire, I couldn't be more disgusted with them then I am right now.
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