Everyone was very professional and nice to work with.
You guys made the process extremely easy for me. Everyone was friendly and helpful. Keep up the great job!
Overall I'm very unhappy with the end result, the repaired body panels above the drivers side rear fenders are not aligned, paint was dry in areas, excessive orange peal, paint in not shiny and does bend with the other panels in the surrounding areas...not happy and I want it done "right"
Everyone was very professional.
I was surprised at how quickly the whole process went, thank you
Had a bit of trouble with call backs. Need to bring car back in.... my left turn signal is now on triple time and my gas cap is not attached anymore. Other than that, they did a great job with handling rental car and making sure the door was fixed perfectly which were the important things.
Robert was excellent. He took amazing care of my car. I don't know what he makes, but he deserves a raise!
Waiting to find out if you're going to put matching headlights instead of one chrome and one black one mudflap is missing off the rear of the truck the front custom license plate and the factory license plate holder are missing the hood alignment on the passenger side is terrible but the paint looks great
ref was great and the entire experience was easy and pleasant.very professional and friendly.
tell people in advance of pick up:rental on premis desk closes at noon and tell customers you do not accept cash
Everything was so timely and professional! I will recommend this company to anyone in need of such service. I'll also gladly post on social media how awesome our experience was working with you!
My Collision warning is not available my windshield wiper fluid isn't working and my right front is still making a funny loud noise
Complete courtesy from the staff and my vehicle was done in a timely manner. Thanks for your professional staff.
All I can say is I'm totally impressed with the receptionist and my Service Advisor Neftali Feliciano. They were friendly, courteous, respectful, considerate, helpful and very professional. The facility was extremely clean and well organized. Most amazing was the communications during each phase of the repair. They are true ambassadors of the company and should be recognized by management among their peers for their superior performance. Thank you for a wonderful experience and excellent craftsmanship on my car . Job extremely well done!
Very friendly staff and convenience of all services in one place. My car was detailed and given back to me in excellent condition.
Good well done . Professional courtesy staff. Explained everything in detail. Cleaned and vacuumed my car . Thank you !
I am absolutely pleased with the customer service. I was updated regularly and delivery was handled as promised. A HUGE THANK YOU. I am very pleased with Liberty Mutual's choice of body shop.
Great repair, awesome service. Robert was excellent. A true professional which can be hard to come by these days!
The staff was very nice, and efficient. The service was finished earlier than expected. I liked the texting updates.However, I would have liked a call regarding the work that needed to be done before it commenced with an estimate. I also would have liked an email with an estimate.
I am still waiting on a call regarding the molding and the front bumper liner.
Also I met Fuy the day after in the Publix and let him know how pleased I was with the work. Great job!
Everyone there is great - Liz is the best - I'm sure she makes all her customers feel like they're the most important person she's helped! She made alternate arrangements with the rental car company so I wouldn't have to wait 30 minutes for a ride! This is not the first time I have been to caliber and the reason is that they do top notch work. The car was done in an appropriate amount of time for the damage and looked brand new when I picked it up - and was spotless! I highly recommend caliber collision! A ????
Vehicle Make : Mini Cooper
1) Your Communication was exceptional! Caliber Collision apparently "Gets" quality communication. Means a lot to me! Thank you!
2) no false promises - Caliber Collision exceeded expectations.
3) Quality of repair. Top Notch. Im very grateful I chose Caliber Collision for my repairs. Well Done!
Quick, responsive, very detailed. Great job
Thank you so much. Service was quick and thorough. My car looks awesome and it was so clean and beautiful when l got it. Customer service was superior
Vehicle Make : Mitsubishi
Staff very friendly, helpful, kept me inform about my car, every other day, Very satisfy with the job. I would recommend you guys to anybody. Thanks
We are very satisfy with the job you did to our car. Great job and fast service. We are very happy with your service, excellent job. As a customer service you guys are great. We are so happy to take our car to your place. Thank you very much. Very appreciated.
They handled their business in a timely manner and got my car back to me as quick as the could. The work looks good and as of now I have no issues with it.
I'm satisfied with the repairs but dissatisfied with the customer service. When I picked my vehicle up no one bothered to explain anything about the repairs done. The lady just collected the money for the deductible and gave me my keys.
The only thing was that I received a call to pick up the car at 5:00pm and it would have been nice to have a quick call that it would be ready about that time. Other than that it was a wonderful experience.
We found the staff very courteous and friendly. Our car was repaired within the time frame estimated and restored to original condition. Caliber Collision even cleaned and polished the interior of the car before returning it to us. A truly great experience.
Everyone was very friendly and kept me up to date with the repair process of my vehicle. When I received my vehicle it looked fantastic. I would definitely recommend Caliber Collision to anyone needing any body work done to their vehicle.
Very professional, timely, nice people to work with. Repair looks good too.
Punctual,professional,fast informative,over all this place its profecional
Very professional, very organized, and on time. Thanks
I'm very happy with the quality job that was done on my Truck by your team. I'm mostly impressed how Diana went above and beyond keeping me updated and making sure my truck was ready in time. Special thanks to Diana. And thank you caliber for doing a great job on my truck ! From a very happy customer. Cheers
I was very satisfied with the work and repairs done to my van. Customer care was exceptional. The people were very friendly and letting me know that the van will be fixed put my mind at ease. Thanks so much!!!
Diane did a great job keeping me updated throughout the entire experience! Liz was also very helpful with getting me started and making sure I was all taken care of. The whole team did a great job on my vehicle and even washed it for me. My level of expectations were beyond met!
Neff was excellent. He has perfect customer service qualities and did wonderful work on my car.
Work was satisfactory. I was told headlamps lens would be polished but weren't. If you weren't going to do it should not have said you would. Work was satisfactory and that is what I paid for. I would recommend you to others.
They had my car for over week they keep pushing the date back. They had all the parts before they got started. My insurance company paid for the rental so I did have transportation. The day I picked up my car I stopped at grocery store on my way home and my car wouldn't start back up. It was completely dead. I called you guys back immediately before you closed and you sent two nice guys out to figure out the problem. It was the ground wire for my battery that wasn't connected property. There was paint on the area. The two nice guys figured out rather quickly. It was rush hour so it took while before they could reach me. It took 2 and half hours of my time in the hot 90 degree weather. I pray nothing else goes wrong
Super service and professionalism!!!
Beautiful work from you guys. Thank you
Car is not ready for pick up. Returning tomorrow
Everyone was wonderful a class act. They went out of their way to help the customer definally will recommend
Great customer service. Very smooth process. Communication excellent
I'm very happy with the results and that it was done quicker than expected. Thanks so much.
Job well done, my son Guy f. Williams took very good care of my car, and all other people involved, took a little longer than I though it would take, but Guy explain to me that it had to be correct, and I agree,
So I love the results, Job well done,
Originally the time to fix was 2 days, my car was out of service 3 days, then 5 days, followed by 9 days, and then 13 days.
If this was a new car it would be a lemon.
It was not a complicated repair but it's become a huge problem.
After a week, the paint seems to be running down the side of the car, so still having problems.
I just don't get it???
Great work and customer service
I had a great experience!!! Love the updates!!
The experience is satisfying and fast, from the day of estimates and scheduled drop off until the promised completion date after the repair... Nef Feliciano provide us a very timely updates and good workmanship.
Your staff, Dave and Wes are two of the nicest people. As a retail manager with over 25 yrs. Experience it is a pleasure to deal with such a nice staff who are knowledgeable and explain everything thoroughly.
Very well pleased with the work done by your employees.
Very professional and courteous the staff, and the repairs where awesome
David was great, he was very smart and made this process very easy for our family. He expressed concern for my young son and pregnant wife. David is a true professional and I would gladly come to caliber collision again for any auto repairs. Our geico claims adjuster was West, he was very honest and professional. It was a pleasure working with him. On top of that, their in house enterprise team took care of us and had us on our way in minutes. The experience couldn't have went smoother. When I picked up my vehicle, I waited less than 5 minutes and I was greeted by David and West going over the repair that they did. I was also pleased to see that my car had been meticulously detailed inside and out. EXCELLENT WORK CALIBER COLLISION!!!
You keep me well informed about the progress on me Honda ever day . I was very pleased for that. Most places especially don't let you know anything all the work is done,and your sitting at home or at work wondering if they are working on your vehicle. But with Calatrava you get up dated ever day sometimes 2 or 3 times a day . If I had to rate I would give you a 10+ EXCELLENT job guy's
Thank You very much
Coordination with Geico and Enterprise at one location provided a superior experience. Updating via text was appreciated.
Great service! Thanks so much!
Great job to all involved! Wonderful customer service at all levels, and my car looks brand new.
Awesome service every time!!!!
Neff was an excellent customer service representative who was through and timely in his response time to update me on my vehicles status. He also went above and beyond to make sure my needs were met and was very friendly with a great attitude.
They were great. Didn't keep my car long, and also kept me updated on my repairs.
Excellent service and great repair work!
The entire process of getting my car fixed was amazing. The employees were very friendly. They were knowledgeable of the entire process and walked me through it. They kept in contact with me as the car was being repaired. Great quality service.
In the beginning their was some miss communication. But that issue was fixed right away. David has been very helpful and gave me a lot of follow up on the progression on my car. Thanks David and team for all your hard work!!
Work was done in a very timely manner
Vehicle Make : Volkswagen
A total quality expearance, and with quality people
Very friendly and kept me informed through entire process!
I ALWAYS GET GREAT SERVICE WHEN GOING HERE. I AM ALWAYS INFORMED OF STATUS AND REPAIRS ARE DONE VERY QUICKLY.
Caliber collision Skippy inform of the repairs on my car every step of the way. Awesome workers and customer service.
I really appreciated receiving regular texts from my customer care agent, Jennifer! I felt like my car was in very good hands. The handling of my repair was professional from start to finish. Even though I hope to never experience damage to my car again, I know if I do - I will come back to Caliber Collision.
Very happy with work, and process was seamless.
The staff of caliber collision are very dedicated to their work and it shows. My vehicle's repair left my vehicle looking brand new.
Excellent service and very professional staff.
The staff at caliber were great and treated me with first class service. I didn't even feel like I was in an accident. Don't try the rest try the best with Caliber Collision
Upon initial delivery, a plastic grill piece was coming away from the front bumper on the passenger side. the technician poked at it a few times, apologized and took the car to back in to the shop. Fifteen minutes later the car is back, we give it a second look and we were on our way. Once I got the car home in the garage, I inspected everything again and noticed a few things that are not satisfactory. The cracks in the bumper on the passenger side, under the headlight, are still visible and appear raised from the surface. Secondly, the front grill piece that we initially rejected appears to have been glued in to place, where it should just clip in like the driver side. The quality of that repair is also unsatisfactory.
We heard a couple of "horror" stories from others in the waiting room at the time of our estimate, but made the decision to trust Caliber with our repair anyway.
Please contact me to discuss the next steps.
I appreciate the frequent updates throughout the process, and the car look brand new.
I want to express how grateful I am with the exceptional work David and his staff did on my car. They got it done a day early and really cared about the work they did on my car. Thank You Team
Excellent job and very courteous & accomodating staff...Thanks my Lexus looks great!!!
Very professional, polite and friendly.
Excellent job you guy's did with my car. I'm very expressed! I will recommend you all to anyone! How can I leave a review and a rating for your company online? 5 stars from me!
What a concept. Absolutely fantastic
Dave (aka Texas Dave and Juliet (not sure if spelled correct) were awesome.
I'm a picky perfectionist and very had to impress. In this case I am.
The only thing I had an issue with is when every I called the shop I never got a answer. The phone would just ring.
The customer service and the professionalism of the staff were outstanding. I was very impressed with the whole experience.
Staff is very friendly and understanding. My technician Steve, was kind, honest and thorough.
The completion date was moved back by a week twice. Once confronted about the inconvenience of the unreliable dates given, the updates via text and phone calls completely stopped. We even had to call the day of completion to ask when we could pick up our vehicle. After arriving. We paid the fee and were told to go out front that our vehicle would be brought around. We then had to wait another 25 minutes for our vehicle.
I like the fact that you guys keep me up to date with the repair of my vehicle And my vehicle was finished before the set date.
Caliber collision did a great job with my fender bender. You would never know if ever happened.
Every one I spoke with were very curtious and the repair was quick.
Jeremy and the whole staff very professional and courteous
Every one was very professional and helpful.
the employees made the experience easy and painless. I was informed throughout the entire process how the work was going. Would definitely recommend to others.
All of the personnel were extremely efficient and pleasant.
Professional, prompt, fast service. Would definitely recommend them in a heartbeat.
Excellent repair work. The management of the facility was very accommodating
I was very satisfied with the work that was done on my car very grateful for the service and just think everyone that took part in helping me
I'M really thankful for the service! Everyone was courteous and professional! They even delivered my car for me since I was working.
Everyone was very friendly and helpful from the front desk, to Geico Service Rep Wes, Enterprise Rent a Car, and Stephanie at Caliber. The car was repaired in a timely manner and appreciated the updates. Thank you.
Superb job the stuff was awesome it was like in-and-out love it
Wes did a great job. That Bob B.
Everybody was awesome. Thanks for all the help.
I could never catch the phone call when it came in but it clearly was not necessary! They called me every step of the way informing me of every step taken. And i always knew if i needed anything they would be happy to help!! Thank you for an excellent service and a great job!
Very Perfessional, did a great job with my truck.
Appreciated being kept informed of status of repair.
Extra thanks to the person stuck vacuuming and washing my wifes car. That floor was not pretty. But thanks to this person it is perfect.
Nori brought my car to me which I am very greatfull for, but the panel underneath both doors the plasti dip was taken off. Seal on door between window is not put in correctly and I found a rubber knob or cover in my cup holder that was not their when I took the car. I expect to get the car back the way I left it with you.
Jeremy did a wonderful job keeping me updated about how far along my vehicle was. Also, having enterprise already there to pick me up as soon as we finished my paperwork was great. Great job caliber collision
Vehicle Make : Mitsubishi
The repair took a lot longer than expected. I was told they would make it up to me, but instead the facility kept dissapointing me. After the repair was completed, the quality was very poor. Apparently a technician made a mistake assembling my vehicle that I almost got into an accident as I left Caliber Collision and headed home the same day I picked up my vehicle.
They were great to inform me about my vehicle every single day
Very nice job and good communication
Great working with Jim. Thanks for making the process smooth.
Still have to bring car back as Wrong part was installed and horn doesn't work. Very sloppy repair.
As a whole, Caliber made an aggravating ordeal into a very pleasant experience. I like that you take care of your customers thru the entire process including car rental. I didn't have to worry about anything. Jeremy was a joy to deal with and the work performed was great...am very pleased!!!
****-****-xxxx would appreciate speaking with the center Manager and Geico Corporate before notifying my Attorney..
I had low expectations of a repair place in the sense of quality of people, professionalism etc.
My rep (I can't remember his name) was as professional as it gets. From beginning to end, he made me feel so comfortable in the sense that everything was going to work out the way he said it would.
When I brought my car in, he told me what would happen the day I brought the car in up until I pick up the car.
I have only experienced customer service this good a few times.
All went above and beyond. Great experience for a 1st time dealing with a collision repair facility.
Estimate of repairs came to us at the end of the whole process. Car was done and we were picking it up. We were told we would receive it earlier. Kind of confusing.
The services were wonderful, up to date on status of my car I was always informed, the convenience of providing me with a rental
The Caliber Collision was extremely patient and understanding with everything.. Thank you all!!
Start to finish...great job and done ahead of schedule.
It would have been helpful to have more than a few hours to make arrangements necessary to be there to pick up my car. The front desk personnel were fantastic, especially Liz. She was fantastic!
The repairs kept getting pushed back a day so we were able to pick it up 3 days later than originally planned.
We are very pleased with the repair on our Honda CRV. Also your customer service is outstanding!!!
My repair was done in a timely manner and the staff was very professional.
The final detail on the truck was horrible I have a square sticker mark on my windshield from where a sticker was a plied on the windshield and never cleaned had water spots on the new paint and the truck was dirty very disappointed
Timeframe given for completion was inaccurate. When I picked up my car, there was an issue with the sensor in my tire. An issue that wasn't an issue when i dropped off my car.
Excellent customer service. Job well done.
I am very satisfied with your service. The moment I arrive at your office the reception was very friendly from start to finish. You guys keep me informed on every area of service. I'm totally satisfied. Please extend my thanks to everyone who made my visit so satisfying. God bless you all please keep up the wonderful work you are all doing. God bless you all.
The team was warm, friendly, and genuinely cared about me as a customer.
I was very pleased with the professional manner in which I was treated. I appreciated always being kept up to date on the status of the repair and it being finished in a very timely manner.
The date for when my car would be fixed was changed 2 times
Very professional. Great service.
I was just impressed with being emailed with updates on how far along you all where with my car on a daily basis. I was also impressed with the professionalism
that was shown to me from your staff. I will always
make recommendations for your shop.
This is my second time having body work done on my challenger. I love my car and I'm very meticulous with its care. Shea spoke with me on the phone after my car was dropped off and reassured me that my car would be well taken care of. I had after market lights that were very valuable that were damaged and he made sure nothing happened to them during my car repairs. These lights cost me over 1K to have installed so I really appreciate his help and assistance communicating with the insurance company and showing me the progress on my car. I had previously had work done on my car at a good shop, and while there was nothing wrong with their work, Shea's customers service and hands on approach with me really made the sell. I will, from this day forward, only do work with Caliber and will encourage other to go there. As long as I can deal with Shea, I'm sold. Thank you, thank you, thank you I can't tell you what a relief it was to see my car looking better than before my accident! Shea and his team did a fantastic job!
Excellent job. Looks great. Would definately use again. Thanks again and thanks for the updates.
It was a pleasure doing business with you all. The staff was very courtesy to my requests as well as knowledgeable. Thank you guaranteeing thr work!
The vehicle was not properly done the first time I went to pick it up. It was inconvenient and frustrating!
From the girls at the front extremely excellent service
Shea's was excetiional with his knowledge and professional and kept me informed.
Quality of work exceeded my expections
Guaranteed satisfaction gives me pease of mind.
Refer anyone to me for my positive feedback.
I was not satisfy with the workman ship. There is still a dent in my passenger front side door which they claim they repaired. The right side of rear bumper is not lined up properly with fender. They throw blame around instead of listening to the client. They change what they say they gonna do without consulting the client. I felt as if I was begging them to do the job. It seems as if the insurance decides if the job is satisfactory which is unfair. If I knew this was how they do business I would have gone elsewhere. They don't give solutions to a situations they create excuses. Over spray on areas I had to call attention to. Bondio dust in the car.
Both the geico and caliber teams were wonderful. They helped make an unfortunate and stressful situation so much better. A great experience that I will be telling people and online forums about. Thank you.
Excellent repair work, great customer service and exceptional communication throughout the process! Thank you.
My vehicle was finished ahead of schedule and it looks better than when I brought it in. Simple, quick, but effective.
Poor service from my service rep. I gave him a 10 day notice that I made an appointment so that he could order parts and when I dropped my truck off, it just sat there for 4 days. When I went to pick it up nothing had been done and he blamed it on being sick and not ordering the parts. The second time I brought my truck in he ordered parts not on the estimate without informing me when I explicitly told him any changes made to the estimate requires my approval. Luckily the ladies in the front office were very accommodating to smooth things over and make the necessary adjustments. Safe to say I will not be recommending Caliber Collision to anyone nor will I be back to use your services.
Shea was great. Kept me updated. Vehicle looks great.
The office was closed during hours it should have been open. This caused a delay in service and ultimately a mix up to where I had to return and do paperwork for repairs because of the lack of communication from the person who came in late. That was very frustrating and caused me to lose my whole morning there at the location. I was not happy to have to wait and return due to an employee being irresponsible.
Iam very excited to let you known that you did a great job on my Dodge truck 2006 and God bless you all. Thank you Otis V
Jeremy and Mary was great. The whole experience was great. Thank you for the excellent customer service.
Great staff and very excellent customer service. I had a great experience from the beginning to when I picked up my vehicle. Five star rating!!!! Satisfied customer.
You all did a great job! My car looks great and is super clean. Thank you!
I had someone rear end me previously and when I picked up my car from Caliber I realized how poorly the other auto body shop had fixed my car because it looks beautiful now. I spoke to the gentleman about having the front end redone because the other shop did that too and it just doesn't shine like the rest of the car. Everyone was great to work with so I am very happy. By the way,that other shop in the Northeast was a Geico auto body place too but not the quality that I got from Caliber
I was almost completely satisfied and almost was going to answer "yes" to the question, but I think good honest feedback is helpful as suggestions for improvement. I was completely satisfied with the repair work. The only issues were the wait time for my car to be delivered after I had arrived back at the center for pickup, and it was supposed to have been washed/detailed but there were several smudge marks, fingerprints, and window streaks on the car near the repair area that we had to immediately wipe it down after we picked it up to make it look better. Shea apologized for the wait, so that was great. But I recommend that customers not receive a call saying the car is ready, only to arrive and have to wait about 30-40 mins until we actually get the car. Finally, if you can try to give the cars another quick wipe down before delivering it that would ensure it looks good. I'm not even sure the tires were done...maybe they were but I can't recall. I know my husband touched them up.
I had a very good experience, both Shea and the ladies were professional and pleasant, but I wanted to at least provide this feedback so it can help in the future. Thanks for a great job and allowing me to share my thoughts.
Fantastic job all the way around. Very efficient process and repairs were done with high quality and very quickly. The text updates were incredibly convenient. Thanks for everything!!
Very helpful and friendly.
Thank you for the continuous communication and excellent repair.
The car was picked up this morning, April 2, 2016. We are bringing the car back Monday morning, April 4, 2016 to our contact Jeremy with a punch out list of all the items that need to be repaired. We are very disappointed in the lack of quality and attention to detail. Both the GEICO adjuster and Jeremy remarked on how clean the car was when it was dropped off. It is very obvious the back end was repaired. This is not at all acceptable.
Kept me informed of the entire process from start to finish. Felt like I was genuinely cared about.
My air conditioning was not repaired upon delivery. I had to return my vehicle to remedy the problem. My car did not receive a final inspection from Geico prior to delivery. The office was courteous and did address these issues. I still have a scratch on my front windshield that was present on delivery of my vehicle. If I cannot remove I will be contacting the office to correct.
I never do surveys but you guys deserves ALL THE THUMBS UP????????????????????????????????. Everyone there were SUPER friendly & caring???? All I can say is; I love you guys OVERALL service
The whole process was easy and professional from start to finish. Everyone who took part in fixing my vehicle and returning it to me went above and beyond to make everything quick and not a hassle. thank you all so much! Keep up your great work, it made my life much easier!
Paint has solvent bubbles
Chris was very helpful. Unfortunately we had a couple delays but he kept me updated to the delays and worked diligently to resolve them. My deep gratitude to Caliber Collision and especially Chris Harmon for a job well done.
The job was done in a timely manner and appears to have been done with quality in mind
I had 2 check the car myself otherwise I would have left w/o a spare... Previous repair not tended 2 even though I repeatedly reminded them 2 please refasten the right front fender. Detail not completez
It was a great experience
The service was Good to me and very helpful.
I'm thankful to the Staff that gave me the Service. I will keep in mind to comeback if I ever need to. Thank You!!!!;)
The service was excellent from the time I brought the car in until I picked it up.
Completely satisfied. I would highly recommend.
Very fast and great service
I like the way Mary called me keep me up to date on the repairs on my car and all the other employees there
The back of the car where the repair was made is not smooth.