Very good customer service
My overall experience was great. The courtesy emails keeping me updated in the progress, I appreciated very much.
Got it finished in a timely fashion. Would recommend you to anyone I know.
It was a really good experience...they were so professional and on time. I'll recommend to anyone that asks!!
I requested that someone fix my tire alignment, was told it was test driven and didn't need an alignment however, when got my vehicle back and I let go of the steering wheel it goes to the right extremely bad. Not sure how anyone would think the alignment is good on my vehicle. Other than this issue, Caliber did a wonderful job repairing my vehicle.
Very friendly, kept me informed daily via text of the process.
The car looked amazing when I picked it up. Plus they cleaned the inside and out side, looked like a new car.
This repair was for my son's vehicle. I appreciated the email updates during the process. Kyle was super friendly & informative during the process. He answered all of my questions & listened to my concerns. My only suggestion would be that the young lady or ladies answering the phone was/were a little more professional in how they handle the calls when coming in. My overall experience was great. I would use Caliber Collision again & refer them to family & friends.
I was very happy with the service and the timely manner in witch it was complete d
The repair was great. The staff was amazing with daily updates. I would definitely recommend caliber collision to anyone in need. Thank you!
Working with Caliber and USAA and the way you work together makes a difficult situation about as easy as possible. The work is top notch, the staff is friendly and knowledgeable and I couldn't be happier.
Yes the car have a problem it giving oil on the bottom
Absolution the best personel ever!!!
I was very impressed with the service they kept me well informed
Customer service was awesome. This company has exceeded my expectations Thank you
Caliber Collision worked excellently with me throughout the duration of my vehicle being repaired. There was some frustration with the insurance company (peach tree) but the staff here was patient and kind and certainly helped with speeding up the process. Thank you!
All the employees were nice and got my truck up and working quickley
Please call ****-****-xxxx;this is the owner's number,he has some issues with the truck
Top notch from start to finish
everyone was very nice. the work done was quality work but still fast and efficient. they really took care of everything for me. it was wonderful. Kyle explained everything well and kept me informed about my vehicle. I will definitely be back if I need work done. I will recommend you to everyone I know that needs work done. Good job an thank you.
The hood was painted and looks good not great until I look again tomorrow. Was told my car was ready and when I got there the next day (2 hrs after you opened) it was NOT. I had about an hour wait and my car was not clean as they said they were doing. UNhappy
Your personnel were both courteous and expedient!
Caliber in Lehigh Acres were Fabulous to work with.....I will recommend them.....although I hope I won't have to go back.
excellent repair and ahead of estimated completion employees very friendly and helpful. Would recommend Caliber Collision without hesitation
an excellent experience. I would never go anywhere else for collision repair
Everything went great, I'd highly recommend Caliber to friends and family.
Kevin and the mechanics over at Caliber Collision are AMAZING!! We do NOT take our vehicles anywhere else because Caliber Collision is an Honest, trustworthy, competitive, and fair company, as well as known for getting your vehicle worked on and back to you in a safe and timely manner. I'd like to say a big Thank You Caliber Collision in helping me and my family out. We always recommend business your way. ????
Great experience, Shane was very professional
2nd front counter woman very helpful & nice.
1st front counter woman doesn't know her job & doesn't follow through when says she will call when "all" parts are in & can re-schedule
appointment - after telling me that parts were in when they weren't & not informing that I didn't need to come in for my appointment.
Not all repairs done paint does not match
They did a Awesome Job.My car looks like new. Like it never happened. Glad to have my Rogue back.
Took too long and missed a couple of items.
However your willingness to cover a rental truck did make up for most of that.
They went above and beyond to make sure that the job was done correctly and they kept in contact with me regularly. I never once wondered what was going on, I knew in advance where they were with the work. They were very professional and friendly. Loved the service!!
The repair took a month to complete a two to three day job. When I was called to pick up the vehicle. I arrived and the vehicle wasn't painted as it should of been. There were multiple items unpainted and was told that it would get done. When I was called out again the door handles that was paid to be painted weren't painted on the backside also there were drip marks and rough overspray present.i had to wait another few days after a month had passed without a car because it wasn't done correctly the first time. I think that a month to paint two doors and a quarter panel is ridiculous. Not only that I had left since day one a bumper to be installed and after all of this they still had the nerve to charge me for it. After all of the trouble the least they could of done was to waive at least the bumper fee. Over all it has been a horrible experience and I didn't appreciate being lied to by Kyle.
Happy with how fast things were accomplished! Love the daily updates. My car looks brand new! Thank you!!
One thing it took longer than expected which I do realize things do happen when we got there there was a part missing from the car which now they have to order the car pulls to the left which did not do that before they could said they aligned it and it also sounds like one of the doors is not sealed properly or something because it sounds like air coming in
Thanks for your hard work and dedication to excellence I am very satisfied with your service.
Excellent service and very fast.
Initially, everything seemed to be going fine. However, phone calls began not being returned. A conversation last Friday, 6/17, projected possible completion on 6/17, or maybe, 6/18 and certainly, no later than 6/21. 6/21 came and went with no update. We arrived in person on 6/22 to discover that the job was just being completed. More updates please.
I am very satisfied with the work
Great service, work got done in a timely manner.
The receptionist Amanda is very nice and informative also Kyle was very helpful and prompt to call on any new information and updates on your vehicle. A+ shop and service very satisfied customer.
Very courteous and professional
Should have a better idea of estimated time of completion.
Kevin is an excellent manager. Five stars would do business again
The repair was done in just two days and looks like the car did when I first got it!!!
kevin and his staff we're great. would recommend caliber to all my friends.
Everyone at Caliber Collision was very personable and answered any questions I had. Kyle was the person who was providing updates and he was very informative and congenial. The work providers was very well done and you can tell they take great pride in their work and.want the customer to be happy. I would not hesitate to recommend d Cali er Colision. Thank you!
Vehicle Make : Volkswagen
I liked the termination of the car, they did a very good job
Communication was excellent and Nick was very detailed and precise. Thank you for your service.
Appreciated the consistent updates regarding the repairs on my vehicle.
I loved the fact you kept in touch constantly updating me on the progress of my car I appreciated the professionalism and friendliness of your staff
Kyle and Kevin kept me informed about the progress that was being made on my vehicle. I was very impressed with the customer service, and will tell anyone who needs car repairs.
Nick was great w contacting me & giving me updates. The front desk girls were always prompt w paperwork. If in the future u would need body work I will bring my car there. I have already recommended a friend
Employees are amazing and great to work with
Everything was perfect staff courteous and professional would most surely recommend to anyone needing repair.
I took my truck in to the Lehigh Acres, Florida location to have the hood aligned properly and also needed it to latch properly as well. The hood closes and latches due to the fact that the latch placement being moved from the original position but the alignment of the gaps were not adjusted correctly and the hood sits crooked when latched and it also hangs off of one side and the other side it is too close to the other body parts. I was told that if the body mechanic had more time he could have gotten it right but I dropped it off the night before and left it w/ them to fix the next day. I am not happy with the end result. I need it to be fixed. This is a body shop. How can they get other vehicles straightened out but not a simple hood job?
Parts missing for the cover bumper needs to be check in detail. Bumper can fly away in high speeds.
Everyone I came in contact with was exceptional I will always refer you to anyone that needs your service thank you for being so wonderful and for getting my van back to me so quickly
Good customer service. Thank you.
kevin was very professional and even followed up with me to make sure i was satisfied with the job
Great service and staff. Thank you. Close to home.
great job! anybody asks where to take their car for repair, it will be Caliber.
We Always use Caliber Collision because Kevin Crowe is an asset to the company and there is a level of trust and professionalism that cannot be beat anywhere else.
They could of communicated little more when it came to delays
Kept informed, explained what had been done, when I picked it up. If I need work like this done again, I will certainly call you.
excellent work and staff must be commended
Vehicle Make : Mitsubishi
I will definitely recommend any of my friends.....
Awesome experience. They were training a new receptionist and she did everyone perfect. Really happy w my experience at this establishment
Back hatch was not repaired properly. Plastic insert was reused which is fine but now it doesn't sit flush with the door like it did prior to the crash. A cosmetic annoyance.
Good repair. Liked being kept up to date during the process.
Was not expecting the whole truck to be detailed inside and out.
Will recommend this shop to others.
Took longer than they said but looks great
The repairs look great & was very impressed with how clean everything was when I got the car back. Thank you.
They communicated very well with the progress of my car. GREAT Service!!
Work was done well and in a timely manner! Shop texted me while car was in shop, good personal touch!
Vehicle Make : Volkswagen
Communication is great, service is excellent, they are always a pleasure to do business with!
Trunk model replacement was not for my model. Trunk replacement for S model. My Nissan model is SV. Also my bumper protector was not replaced on new bumper. I feel like replacement parts should have been exact as before accident.
I especially like that I was recegnised and that communication was consistent throughout the process.
It's amazing to me how you can keep it all straight. Well done Caliber!
They did an awesome job. Thanks
Everyone and everything was above and beyond my expectations! My car looks great!!! Caliber collision in Lehigh has Amazing staff!
Very pleased with customer service Kevin Crowe provided and with the quality of the repairs.
You guys did a wonderful job.
Your Lehigh location did an excellent job repairing my car, the staff was very courageous and professional. Thank you very much, John Reider.
We are extremely satisfied with our experience with every one we came in contact with and the work you did for us. We also appreciated the updates. Thank you for all your effort. **** and Kathleen Baker
Great garage satisfied thanks
excellent service and daily updates and I will recommend you to others.
thank you Stephen Steinberg
I liked that I was informed daily about the progress of the repairs. Friendly people !
They took care of every little detail.
Love the the text updates and the car turned out great.
company went out of their way to make the experience as pleasurable as possible.
Great job guys!!!
Great service fast prompt thank you all
Quick return on my repair and also constant text and phone calls updating the status on the repairs
Fantastic experience. Great customer service!!
My phone battery charger came up missing when I picked up my vehicle. Only disappointment to mention.
Excellent communication system.
I enjoyed reiciving those cute updated text on my car and as well as the frequent phone calls. Excellent communication! Wonderful staff!! Thank you ALL!!!!
Was very happy with the job
windows are full of Spray Paint Thank you**** K
Great team and excellent service!!!!
Everyone one is super nice and helpful. Also did an awesome job on repairs looks better now then it did before the accident. Would recommend them to anyone who has damage to their car and needs to get I fixed. Second time taking my car, and both times had a great experience! Great job guys!
I this was the best experience I ever had with any car or service repair I have ever had done. The manager Kevin was very knowledgeable and understanding to what I needed to have done to my car. I would highly recommend this Collision Center to anyone needfing car repair. My car look like brand new when I left that place the service was absolutely great...
Caliber has done a superb job on both my car and my parents cars. Staff is awesome.
You guys painted the inside fairing of my Harley Davidson Street Glide and it looks fantastic. Also Kevin did a great job in customer service and handling of the job.
Thanks so much.
On time. I CAN'T complain..overall...Excellent..Job well DONE.THANKS AGAIN
As always above excellent in quality of work and customer relations. Outstanding
I want to thank everyone for being so nice . Also Cal kept me informed every step of the way to ensure me of my car being taken care of. And I will refer others to y'all for their car repair work. Have a happy thanksgiving. Sincerely Debbie ****.
Its always a very friendly place to bring your car. When I go in there for anything people are amazing. My whole family bring all our vehicles there. And will not go anywhere else. And it never takes over the time they say it will to be done.
Your staff is very profesional special kyle
thank you again
I owned and operated a body repair and paint shop for 25 years.l am particular to details. O my one minor detail l would have taken care of, that you were short of. Otherwise pleasantly surprised with whole experience. very professional staff . Thank you
I really appreciate how you notify me every so oftern how repairs are going. Nothing I would've expected but it shows they care about customer satisfaction. I would recommend to others how it went.
Vehicle Make : Volkswagen
Amanda at the front was great. Very helpful. Manager Kevin was good too. if I need a body shop I'll go there again
The car was completed faster then the expected date. Staff overall were friendly, personable, and i would recommend them to anyone needing their car fixed. Thanks Caliber Collision.
Great, the phone calls and text messages kept me updated with the process.
Yall cleaned my car so good thank you ...my car looks better than when i bought it....i love it ...thank you so much
Everyone at Caliber Collision was extremely friendly and helpful and the repair work is exceptional.
Excellent customer service. I received updates all of the time and my
Car was done ahead of schedule.
Great and timely repair work and paint job!
Very friendly and courteous staff
Everyone was very professional.
The work was superior and the service was incredibly fast.
Would recommend them highly.
Very pleased with the work done on my vehicle. It looks brand new again.
The car looked great! Very happy with the finished product. The only issue I had was that it was left a little dirty on the front passenger side(inside). You could see black fingerprints on the top portion of the entire door.
was not prepared to accept such substandard work, and I told them to take it back and finish it..... original work order was CLOSED and now a new one was opened? WHY when I don't have my vehicle back after 51 DAYS while you dicked around with it! WHERE IS MY RHYTHM OF YOUR LIFE RESTORED NOW! WHAT A LIE !!!!!
they did an amazing job. Thank you
Great job good customer service and work.
I hope I did not fill out the wrong survey yesterday. One came over as "AUTO', is that a scam? But any way you people were the best I have done business with, kind, considerate and helpful.
At the age of 83 I was very happy.
Hutch kept me informed throughout the entire processs. He also helped me initially understand the claim process. Thank you Hutch!!! -from Donnett D
I appreciate that they took it personally to get the job done right. Everyone seem concerned to make sure I was satisfied. The fact that they cleaned the inside of the truck and the outside impressed me a lot. I hope I don't need repair work again but if I do I will certainly come to y'all
Kept me completely informed by phone & txt, appreciate professionalism. Very satisfied. Thank you
Vehicle Make : Volkswagen
Job was completed in a very timely fashion. Professional staff, very helpful and the car looks great. Thank you Caliber!!!
Everything was great, my car got done earlier then what was expected. I am very satisfied with the whole experience, I will recommend caliber to my friends and family if they need it.
Great experience! I truly appreciated the daily updates via text message. I am completely satisfied with your overall service. My Nissan looks as if it was never wrecked. Nice job! I will return in the future, if needed. I will also recommend your business to all of my friends. Thanks again for a great job.
Wonderful office staff and excellent repair staff!!! Thank you all very much
Not only did the repair take less time and was beautiful, they even detailed my car! I am so very happy!
Hutch is phenomenal. He kept in contact with me every step of the way with my Honda Civic repairs. I was very pleased with his custimer service. The repairs to my car were much swifter than I expected and they did a superior job repairing the damage and getting my a/c working.
Kyle was great! He called everyday to update me on my vehicle and was beyond helpful!
Great to have periodic updates and no surprises as well
As quality work. Thanx
This is the second time in 3 mos I've had to bring my bmw in to be repaired.
I will not go anywhere else. They are fare and very reasonable and most of all very nice and honest people.
Fast service, reliable.
Fabulas to do business with. East and pain free.
Thank you Caliber! You guys and ladies are awesome!!
Five star's company.
I loved the constant text communications keeping me informed along the way.
Vehicle Make : Mitsubishi
We would highly recommend Caliber. Professional service instilled confidence the repairs were done right. Being notified every step of the way.
Very impressive with the communication and commitment to customer service.
Got my car back 2 days ago. Used my headlights last night and one of them is slanted down and to the side. It wasn't like that when I dropped it off to get the hood and driver door replaced.
I was not expecting a clean car in return thank you so much.
Repair was a great job just a bit longer than we were thinking for a fender bender .went to pick it up and the girl in the front office was a real **** **** with a attitude problem will never bring a car or truck of mine back to your shop !
I am satisfied for the service that all of you give me, and especially for Jason that help me to communication with all of you in English, he is a good mechanics and a great person.
The job was excellent. We were very jappy tp have out car back before the expected date.Thank you guys so much.
Just Overall Great experience! Thank you...????
Finally there is a company in the auto related industry that IS NOT blatantly deceptive. Please keep doing what you are doing. Thank You.
I love the updates via text
I was very satisfied with the that was done.
I am very satisfied. Thank you so very much,will be happy to recommend you to any one who could Use your help. Thank you.
Vehicle Make : Mitsubishi
They are very professional. Kind, they were helpful and made my car look better than it did when I brought her in.
The repair looks great and the manager kept me up-to-date during the entire process. That was a lot of work on his part, but very much appreciated by me.
I had excellent service the repair is excellent and the people are so nice I appreciated their help in the and how quick they got my car done so I really appreciate everyone you guys are awesome thank you very much
Awsome job!! Very professional and prompt . Hutch was very informative and professional
The communication that we received while our car was there, was the best communication I've ever received from any company. I will recommend you to anyone I know Thanks!
Everyone was really nice i dealt with,and loved the updates about my car. My car looks awesome :)
Twice I was told I was going to get a call back and I didn't.
Kyle took care of things quickly, kept me informed of the progress, and let me know when I could pick my car up. Job was done quickly, but very professionally. 5 stars.
Job well done .great staff . I would recommend anyone to this company
Your whole staff was very friendly and kept me informed during the repair process, I will recommend your business to anyone who asks me about a collision repair shop, keep up the good work,especially Trisha and Kyle...... Charles A
Excellent. Kyle was great. Will be back for any future problems
They didnt do a good job i will never go back there and make sures nobody i know use the services
Vehicle Make : Volkswagen
Hutch was great. Explained everything in detail, and got us in and out as promised. Will use Calibre if we ever have the need for a repair.
The staff at Caliber Collision was excellent! From the lady that answers the phone to the repair staff.
Thank you Caliber Collision for all your support.
I was impressed with the staff and the handling of my repairs. They were friendly, efficient and professional. I will certainly recommend them to others. The repair itself was flawless and the extra touch of detailing the inside of my truck is what great customer service is all about.
Vehicle Make : Mitsubishi
Excellent job. Very happy with the work.
Best customer service I have ever experienced. Thanks
I was amazed at how when dropped car off was very dirty inside due to kids who ride in it. Well not only did they repair but cleaned it out as well i was very impressed.
Everyone was super helpful and seemed to genuinely care about every aspect of getting me and my family back to normal. Office staff was very friendly and the popcorn was a great touch. Thanks so much for making the experience painless.
Great Job, second time I've had to use your service's, hope it is the last, but knowing that you here to do the job makes me feel much more it ease. Thank You.
I was being updated on a constant basis via text message and when I picked up my car, every line item in my invoice was explained to me in terms I understood. Thank you Caliber!!!
I received email updates for every step of the repair process plus calls to keep me updated. Everyone was very professional and nice. I have no complaints. I felt comfortable, I just wish I could see pictures of the repairs while my car was being worked on but I guess thats just extra...
Very pleased thanks a lot
you guys are a 10 in my book
Very pleased with the friendly, courteous and professional service. Now STOP the text messages.
Beautiful work. Thank you
I'm not fully satisfied with the repair at the shop because in the process the tint on the window was damage in the door that was being fixed stick out more then the other door in the rear view mirror they said that they will painted over the scratch that was cause with the door in the accident as well they just Polish over it you could see it as well so I was very unsatisfied with the work there
Excellent work and fast service, thanks to Hutch and kyle
I Love caliber. Is the best
The entire process was efficiently organized. I was well informed and taken care of. In dealing with a stressful and irritating sitiation from being rear ended you could not have made it go any smoother. Everyone was friendly and professional especially especially Kyle and Amanda.
I really liked the regular update of how my car was coming along. That is the first time anyone took the time to keep me informed. Many thanks to Hutch.
I have never dealt with any repair business
that was more prompt in handling my
needs and keeping me informed. The repair
work was excellent.