Repair took longer than estimated (one week vs 2 days). On two separate occasions I called to inquire on the status and was assured a return call but did not receive one either time. I did receive text messages that informed me of the change of completion time. I still need to return for final installation of parts on order. Overall work was very good but communication and timeliness were below average.
Everyone was very pleasant. Great experience overall.
Front bumper does not put in evenly
Appreciated the well organized service from estimate (Michael) to car rental (Jason) and reasonable time to completion (Mike Valabek). Work was done professionally and "good as new". Office staff knowledgeable and polite. Thank you.
The customer service blew me away. Very clean shop, professional people, had everything lined up and made it so convenient for me. Did an excellent repair job and even guarantee the work. I will definately recommend your shop to others. Thanks to all!
the service and repairs were professional, thorough and perfect. Thank you. Linda H
Kind, courteous and professional.
Great job done on my son's car. You guys take great pride in fixing damaged car's.
Thank you for the ease of the process and the text updates!!!!
Job was done remarkably well. My car was done in one day, way sooner than promised. The three people I dealt with were fantastic. I am very thankful that I have Geico Insurance and had my car repaired at Caliber Collision. Thanks to all for terrific service.
I was so impressed with the entire process from beginning to end I thought Mike was fantastic it was an excellent experience
They kept me informed on the progress of my car, were very pleasant and helpful. Highly recommend them.
Looks great cannot tell from when new. Tks
You were on top of my car got texts ever day with up dates thanks so much
Excellent service, communication & repair work! Thank you!
Everyone was great.You even cleaned my car.
Thanks! It was great service, excellent results. Michael was always friendly and the work was done in just a couple of days!
Great job! Great team.
Wonderful service, Jennifer was very helpful!
Driver door did not get repaired. That was part of damage from the accident and was pointed out to mike.
Vehicle Make : Mini Cooper
Laura and Mike were so helpful and communicative throughout the process. You are my new and only body shop!!
I was extremely satisfied with the service and excellence at Calliber Colission. The text updates and friendliness of the staff was awesome. I also really appreciated them going above and beyond by cleaning my car before I picked it up. I would highly recommend caliber collission.
We found out today that the windshield wiper fluid does not dispense since the accident.
Everything went just as you said. Timely repair easy rental car pickup and return. Car looked great thank you.
You are fantastic-- great staff, service, communication and expert repair. Thank you.
Outstanding work and people
I had a great experience! Everyone was helpful and did a great job informing me on everything throughout!
Very efficient, great repair, nice people, very smooth operation
I suggest not calling or texting client until Geico has paid claim. I was called to say my car was ready for pick up, but when I arrived the claim had not been authorized. I had to make a second trip to Caliber to get my car.
However;the repair and paint job were outstanding! Everyone was very friendly and helpful. I am happy with my experience at Caliber Collison.
Overall repair experience was excellent. Everyone
was extremely professional. Repair quality
appears to be very good.
complete satisfied good job!!! thank you very much
Great service throughout entire process.
Everyone was extremely helpful, and I loved your text message updates!!
Your service was EXCELLENT !!!!
I was actually dreading going through this process and delayed this for weeks. Being able to get the rental car at the repair shop was awesome - car was there and waiting. Jennifer was amazing and working with me and explaining what Caliber did and why. Really, just blown away by the experience. You made something that I didn't want to do as painless as you could have made it. Great model! Will definitely recommend. Ohhhh, and love the text updates.
Yes, great job! Thank you for your staff's professionalism and timely process, so very efficient :-)
Excellent work and no hassle in and out. Over all very professional.
Very expedited service. All went very smoothly with Geico, Calliber, and Enterprise. All were very professional!
The plastic part of my bumper is cracked, the bumper itself is also put on croocked. & My lift gate isn't in place correctly on the passenger side.
Great service but too many texts
It was very good service,thank you.
The staff was very knowledgeable, helpful, and friendly. It was a great overall experience and they did a great job repairing the car.
I loved the texted updates!!! You guys are great!
Experience was great and fast!
Over and beyond my expectations.
Thank you very much
Excellent service from beginning to end. Eric, Jennifer,and Matthew were very reassuring and the gentleman who inspected the car with me was friendly and knowledgeable. He explained everything that was done to the vehicle and was very sweet to my little girl. I know he has a baby on the way and two other children but I can't remember his name. Please recognize him for an excellent job and being extremely courteous.
I am delighted with the service and repair that I received. Thanks for your assistance during this busy time. Danielle Green
I was please with a very professional handling of the entire matter. The car looks great. Thanks
Mike and the team were fantastic. Thank You very much.
Loved the communication, and the efficency. But I got my car back yesterday with a paint chip on the drivers door frame, which was no where near the damage that was fixed. It's very small, but I had cleaned it the day before turning it in to be fixed so I know it's new. That's unfortunate.
Great service. Ashley and the other young lady were very accommodating. Car looks great.
It was a great experience! Your customer service skills ranked among the best, equaled only by staff professionalism and prompt service. It is greatly to be back on the road enjoying the rhythm of life!! ????
I could not be happier with the whole experience what a great team of people Thank you so much for your service.
I live almost 30 miles away and it was very important for me to track the progress of my vehicle due to having a ride. The first time I called in I spoke to Ashley, she was very vague and ended the call before I was satisfied. I explained my situation after the second call and everyone was very co-operative. My over all experience was great with the collision center and extremely poor on GEICOs end.
I am very impressed with the overall experience
Excellent in every way. Liked the text updates.
on Saturday late morning i paid for the car and came back later Saturday afternoon to drive it away and got out to Fruitville Road and noticed the car steering was NOT right. a new steering column was installed and it has too much play in the steering.
i turned the car around filled out the form and put the keys in the drop box.
please fix the steering column so that it is correct and responsive.
any questions call me ****-****-xxxx or ****-****-xxxx
we want this done right and will wait this week for you to correct it.
Received friendly & fast service. VERY satisfied with the work done. Not only did they fix the bumps & dings but swept out the inside for me. Will highly recommend them in the future. Thanks for a job well done.
All involved knew exactly what was going on. Everyone was prompt, informative and handled everything quickly. Very impressive. Best customer service I've experienced in a long time.
Very satisfied with the body work.
But very disappointed that you replaced the letters for V6 and Limited lettering with chrome color instead of the original gold color ones.
I received text updates throughout the entire process. My car looks great! Thank you!
Happy with the repair, excelent work, good communication, thank you!!
Fast and excellent service.
Great job ! Outside and inside. It looks like a new car again. Thank you for going the xtra mile. I'm a fan. Looking forward to new location here in Venice.
Very nice and professional. Answered my questions. I need to return because my headlight is not working
Everyone was personable and extremely friendly. Getting a repaired and detailed car back early than I though made my Tuesday!
From the moment I entered your shop and was greeted by the GEICO Rep, then I was greeted by your shop foreman, thenEnterprises rental, I knew I was in good hands, I never expected how soon the work was completed, then check out with the ladies in the office was flawless.
Hope I never have to need your service again, but if I do, I know I will get First Class Service, Thank You to all that helped,
Tony Gula, 2014 Tacoma
My bumper was not done right I don't recommend you guys at all
The customer service was fantastic all the employees were very polite. I would reccomend to everyone. Mike was very polite as he called to say car was ready and updates before.
Great service.very professional
Jennifer was very helpful it was a pleasurable experience. Though I have a follow-up minor issue to resolve tomorrow, I would use/recommend Caliber again
Awesome staff & work! Thank you so much for the superb services!
Great quick job. Pretty satisfied.
Excellent service!! I will be telling my friend's. And family to come to you! Very nice, professional. People to work with!!
Thankyou so much!!
Thank you for making it so easy to get my car fixed after I was rear-ended! So friendly and fast. My Escape looks great and I am so happy to have it back!
Ashleigh was so helpful explaining the process and even set up a rental car. Chris really went out of his way to keep me informed from the estimate, service, and final inspection. I soul highly recommend Caliber Collision to friends and family. Thank you for the great service from start to finish.
The service was fast and the best part of the experience was actually being kept up to speed on the progress of the repair of my car. Actually speaking to someone every time I called was amazing!! No automated phone set up. From the young lady to the front desk to the guys that did the work, to Mike, who did everything he could to take care of me and get me back into my car as soon as possible, everyone was fantastic and the customer service at this location was the best. Thank you!!!
We are very pleased with the service and the excellent job done on repairing our C-RV. Thanks for a job well done!
Excellent! I am very happy.. Customer service was exceptional
Caliper runs an excellent operation very professional and very thorough not only was the quality of the work excellent. (My vehicle was completed in mint condition) the customer service is second to none. The estimated time of completion was right on target and I was kept informed daily on the progress.when I arrived for my drop off appointment Geico had already arranged with enterprise and my rental was there waiting for me. (A great display of teamwork). I highly recommend caliper collision. Thank you V Delgado
Excellent customer service
Everyone was friendly and professional.And the repair looks great! Thank you!
I have lived in many different states and owned many different cars and been to countless auto mechanic shops throughout my 50-something lifetime. Your shop rates as one of the best I have ever gone to and am so grateful to the people that make it such a stress-free experience to get my car fixed. Thank you Ryan, Bob, Ashley, Keith and all the others who work at the Cattleman Sarasota shop. I'll be telling anyone who wants to hear what a super place Caliber Collison is. Susan H
Very easy efficient experience. Thanks
Great job , and great staff
Great to be given the information concerning the progress of the repairs. Also the repair was well done.
I honestly don't remember ever having such excellent service, from the time I pulled in the parking lot until the time I left with my repaired vehicle. I felt privileged to have been given such a dream car to drive while mine was being repaired. I would recommend everyone to Calliber Collision. Rating from 1- 10, I would rate it a 15. From the service to the work done on my vehicle. Thank-you!
Fast and very efficient thanks Jennifer for a job well d5
We appreciate the constant communication we received on the progress of the repairs on our car. Everyone was professional and helpful. The work was completed in a very timely manner and we were very happy with the work performed. Overall it was a great experience and we would definitely recommend your company to anyone needing your services. Thank You for a great job!!
All did very well. Thanks
Friendliest repair shop in town, excellent work, staff are pros at what they do!
Wouldn't go anywhere else!
And where else gives you a brand- new BMW for a loaner :)
They did a great job and the salesmen were very professional. My only complaint is the very long time it took.
Great customer service from the time I dropped off my car to the time I picked up. Jen texted every step of the repair process. No waiting. I appreciated the promptness and excellent service. Thank you! Very satisfied customer..
If your car has to be wrecked, you couldn't ask for better service and friendly people. They take a lot of the pain of the situation away! Exceptionally pleased with all of the service, updates and repairs.
Excellent and professional handling of the case in all aspects
Still waiting on 2 parts to finish job
Every staff member was courteous, professional and very competent. I'm so impressed with the day- to- day status reports by text on the progress of my job: I've NEVER experienced such fantastic communication from a business: BAR NONE! I'm completely pleased with the quality of my repair and the way Calibur Collision made my auto accident a breeze to fix. I'm grateful to all, especially Chris and Ashley! Thank you again for your compassion and commitment to excellence and my satisfaction.
Dr. Mary Jo Baize
Very satisfied customer!!!
The cars paint is a wreck it has been in the shop for over 60 days and it appears the paint is trashed due to someone grinding metal next to it. It has hundreds of rust spots over, the entire car. There is also a large Bondi spot 30" x30" on the trunk that is baked into the paint. I am at a loss for words as to how bad this experience has been. It is still at caliber collision.
Great customer service ...!!
Vehicle Make : Volkswagen
Very professional staff and the work was excellent!
Very pleased with the repair.
Great Job and Service. Communication was appreciated.
Your over all business plan is Superior. Taking the vehicle in for repairs at the same time as the insurance estimate. Superior people handling the claim for the Insurer as well as the person accepting the vehicle. Great up dates on progress. Excellent repair work. And excellent settlement documents with Guarentee of satisfaction.
What a team performance.
My questions were answered completely, and I really appreciated the text messaging update. The staff seems very professional. I would definitely recommend them.
Great job, good communication and service throughout. Thanks for cleaning my car and headlights!
Extreme courtesy,efficiency and professionalism---especially from Jennifer Hand.
Also impressed with smooth coordination among Caliber,
GEICO rep and Enterprise Rental .
You missed the bottom trim piece going across the car that the lady hit
Great service start to finish
Was very impressed with the service and quality of work. Thanks!
Very competent & professional & courteous I apprecited the frequent text updates & concern for my satisfaction Also repairs were excellent
I was very pleased with my experience repairing my car at Caliber. Jen Hand was very cordial knowledgable and efficent. She made what is usually an aggravating experience a pleasant one. Our insurance rep from Geico David Jeffreys was also very helpful.
Everything far exceeded our expectations. Using Geico Express made the experience of car repair less stressful. All the members of Caliber Collision were expert at their jobs...helpful and courteous, also. We are grateful for everyone that made our experience what is was...no stress and great service.
Excellent service by very professional staff
I was so satisfied with my experience. You have a friendly staff, who was always helpful. I really appreciated the texts that gave me up to date information on my repair. I will definitely be recommending you guys to our friends. And I have to say you have the cleanest garbage my husband or I have ever seen! You guys were awesome!
I was treated with kindness and professionalism.
The job on my car was very good
Made this whole ordeal so much better. Simple process great communication. Would recommend to anyone
Thank you for your fast and professional service
Excellent service, but, power drivers window dn go up automatically, and was not a problem before
The job was well done. The facilities are nice and inviting. The receptionist, Jennifer is greeting customers in a very friendly and professionally as are other employees.
Waited 2 weeks tor appt, car was suppose to be ready in 2 days it wasn't. Rim damaged manager said they didn't do it. Would never use or recommend caliber. Plus no communication unless I called to see if car was ready
Professional, courteous, I had an all around wonderful experience. The car was repaired and even had the side of my door fixed that was keyed when they blended the paint to the fender. So it was better than expected. Thanks to everyone who worked on it and treated me above and beyond the expected service.
The whole process went smoothly, Chris who handled the repairs for Caliber was thorough, friendly and courteous.
Extremely professional experience. So impressed I was given a pickup as a rental since the vehicle u were repairing was a pickup. I was able to get hay for my horses so never had any inconvenience. Thanks for a great experience!
The car looks amazing and thank you for helping me obtain new ford parts. Your staff was very helpful and especially Andrew and Chris.
Mike and Andrew already discussed that he is very disappointed with the amount of time the repair took.
All he wanted was an honest answer how long it would take for the repair. What he was told instead that on 3 seperate calls that the car would be done that day.
We got the car back 3 weeks after the original date we were told.
Jennifer and David were the individuals I delt with and because of their diligence, professionalism, communication skills and outstanding customer service I would highly recommend Caliber Collision to anyone. Because of these two individuals my vehicle was returned to me in perfect condition.
Dr. Donald L. Stratton
Left my car in total disarray. I would not use you again
Took 5 days longer than expected with no regard for how that would put me out, very little communication and costly rental car as a result.
My repairs were done ahead of schedule. I appreciated the car wash too. Thank you.
Professional, honest and efficient service with excellent repair to our vehicle.Recommend the Cattleman Rd, Sarasota Caliber Collision without any reservations.
Extremely pleased with the quickness and professionalism.
The text updsted were not consistent to the phone conversations.
Car repair took 2 - 3 weeks longer than anticipated! When I was told car was done it was missing the entire rubber seal around the door! And mold sand door striker/latch needs. To be adjusted !
Everyone was very professional, showed respect and were quite nice!
Vehicle Make : Mitsubishi
I need to bring the car back to review.
Quick, courteous; professional.
I texted the problem and need someone to contact me. problem with replacement fender
I am so pleased with with the repair to my Toyota. Everyone was great and went the extra mile for me. Thanks
Best service ever. Jennifer Hand was fantastic.
There was a tiny portion of the paint job that was incomplete.This Ford Edge is a leased car and any part that rusts out due to a lack of paint coverage will be charged to me . Therefore I would like to schedule another appointment to finish the repair work. Otherwise the service people were excellent in the performance of their duties . This complaint is about the repair work that was not done to perfection. Jim Lawless
The work done was great and whoever I dealt with today (gentleman up at the counter early Thursday AM), was EXCELLENTLY and went above and beyond this morning. My frustrations lie with the 'updates' on the car and the delays.
I expect delays to always happen, but when the car was said to be done on 3/16 and you don't get a text or call update for another 4 days, it's frustrating. The text update also stated the car was ready when it wasn't for another few hours. I understand things happen but that's where most of the frustration was for me.
I want to go back to the gentleman this morning though, because I rather praise than complain. I'm not sure if he was the manager or anything, but I came to Caliber this morning due to a text that stated my car was 'ready to get me back to the rythym of my life', which I thought meant it was completed. I got there at 8:30 and the gentleman said it wasn't ready and honestly, it was more my fault for my reading comprehension and confusing text. He said I could wait since it should be done within a few hours at the most but I stated how I had to go teach a class at 9am.
He got someone to drop me off at the middle school and arranged the car to be dropped off at the school, with my payment being done over the phone. Honestly, it was so over the top rewarding and being serviceable, where I believe that outweighs the negatives that I felt. I want to thank him personally if I do get his name and want everyone to know his great and phenomenal service.
Very efficient, Great job all around.
Thanks to all who worked on my car. It looks great and everyone was helpful and professional.
I felt like you wrote the book on excellent customer service!
Im.very happy and I appreciate it everyone there were very nice and very friendly. Everyone there were on the ****. So you had a very happy and satisfied customer so thank you very much.
Was told several times my truck would be ready "tomorrow" It was 1 week later before my truck was actually ready.
Vehicle Make : Volkswagen
I am satisfied with the work done at your repair center. The process was easy going and everyone was friendly and able to answer questions if needed. Plus, Jennifer was super cute and very personable. Pass that along to her. She's good at her job and so was everyone else. Thank you.
the two panels at the left rear corner of the auto were not perfectly aligned and/or joined, as can be seen by looking at the right rear corner, which was undamaged by the collision.
We were very sastified.Jennifer stayed in touch keeping us well informed.Years ago there was another accident and Geico sent us to Cox.Cox never kept in touch and were not as friendly.Thank you
The communication that was promised left a lot to be desired. I received the following email Wed. evening: "Your vehicle is being buffed. We will have it ready tomorrow and give you a call as soon as we QC it.
-Thanks, Jennifer" When I had not heard anything by 12:30 pm on Thursday, I called and received no additional info. I called back Friday around noon and again received no additional info. I finally stopped by the Center around 4pm on Friday and inspected the car, etc. before I received possession of it.
I liked getting the text updates. So I knew what was going on and didn't have to call.
I was surprised that it took 8 days to finish the job!
very satisfied and work done in short time....congrats
3 days longer than expected. But good service
It was a seamless transaction. Did a beautiful repair job on my car. Couldn't have been easier to work with Caliber Collision! Very pleased!
I am very happy with the Srevives you have provided and would highly recommend your establishmental to any one in need of car repairs.
Everything about my experience with Caliber Collision was explained and performed very professionally. The pleasant attendants were very helpful and very confident of their responsibilities, which gave me confidence in your firm.
You did a great job on my car. My car looks beautiful !
It was very easy. Hassle free!
My experience was super great. Thank you so much
for a job very well done.
I was very impressed with your service. Keeping me informed during the process was very much appreciated. I would recommend your business to anyone who had the need.
All staff was very professional, friendly, and informative about our car repairs. Very nice people to do business with. Thank you for making our car repairs easy.
Jennifer kept me well informed of every phase of the repair
Jennifer was very nice and kept me updated about my vehicle
There was good and bad. The car for the most part looks good, but the ETAs given were a disaster. The Accident happened on December 23rd, and I was originally told it'd be done by January 29th. January 29th was updated to February 2nd, then to the 5th, then to the 9th, then to the 12th, then to the 16th, then to the 17th and finally to the 18th.On the 17th when I called I was told the only thing missing was a cover that would arrive the next morning and could easily be installed, and that they'd make sure to wash to car and prep everything else the night prior to pick up. On the day of pickup, the part had already been received by noon, yet the car wasn't finished until 6pm. When I arrived it hadn't even been washed like I was told the previous day and they had to rush the wash which ended up leaving a lot still dirty. I will say there was one guy at the end fixing the details that did an excellent job. He at least helped the end process be more satisfactory. Overall I would not choose Caliber Collision for a future repair because of the lack of proper communication and attention to detail.
The staff was very outgoing and it was a pleasure to work with them
Excellent communication and ease of handling my claim, rental and repair there. Very appreciative of your facility and people.
The experience was made to.be wasy. The one stop shop to.vet an estate, repair.and rwntal car made things effortless.
Everyone was very friendly and helpful throughout the whole process! I was very impressed!
Great place and friendly knowledgeable people!
Everyone i dealt with was extremely professional and courteous. I will use you again if the need arises. Thanks so much!
This was my first collision and I've never been through this before. Everyone there was very helpful and explained the entire procedure very professionally. Thank you again for making this easy and stress free for me.
The drive up, evaluate, and drive out in a rental with minimal paperwork and time was outstanding. The same with the return, inspection and pay process. The only criticism I have on the whole experience is that my experience in the past when we had repairs like this done, the car's exterior was really clean when returned. That extra step would have been nice.
Appreciated getting frequent updates from Jennifer bathe work was outstanding and would recommend your service to others. Vida G
A part was not ordered that was needed causing some delay. Otherwise great.
My vehicle was brought in because the rear window was leaking inside the cab. Jennifer from Caliber insisted that after completing a leak test with their glass company there was no detectable leak. Unfortunately, this is not true so my vehicle still has the same problem that it has when it was brought to Caliber for repair.
Great service was very happy with the repairs. Everyone there was personable and professional. Thank you
Overall I was happy. Jennifer was so nice and helpful and the car looks great.
The only complaint I have (though it's a major one) is that the inside of my car smelt/still smells like toxic paint. I couldn't breathe without the windows open with was a problem when it kept raining the last couple of days. Please air out the cars before returning them.
Again, overall, the experience with the staff and company were excellent. And the car looks as good as before. Thank you!
Les is great to work with as well as the rest of the crew.
Caliber collision provided excellent customer service! When I picked up my car, it was perfect outside and spotless inside, too!!