I won't take my car anywhere else, I love the customer service. They worked tirelessly with me through all my personal problems!!!
Excellent service !! Thank you.
Ed and Jessica were very pleasant and explained the claim process in detail. The work was done quickly and looks brand new.
Everything fine except for you not knowing about the windshield chip repair, when we picked up car, even though your employee suggested that it be done while car was there having body work done!
Great people great customer service. They are very attentive to the needs of the customers. Very professional.
Vehicle Make : Volkswagen
I got my car back on Friday night about 5 o'clock. By Saturday morning my tire gauge was saying one of my tires going down fairly sure it's the one that you guys fixed. Now today is Sunday morning and it sounds like my exhaust is not collect it to the engine. It sounds like I have no exhaust now. Very dissatisfied with the service. I was hoping you guys could contact me back to figure out how we can get this fixed.
Everyone was courteous. Ed was knowledgeable and helpful. I would Definitely refer you to my friends and family.
Very professional from the front door all the way thru the back door. THANK YOU!
Awesome customer service and very quick repairs at a comparable price. Thank you I will be back if I'm in need of more services!
Vehicle Make : Mini Cooper
It isn't Abra's fault, but I can't say I'm completely satisfied with waiting 4 months for my car to be repaired. I'm completely satisfied with the work they did.
Ed and John are great people to work with. Jesse the person that greeted me was ver nice and helpful. I will tell all my friends and family about this ABARA!!
The work was done quickly and very well. The car looks like new again. Thanks ABRA! We will definitely use you again if necessary.
They very polite and quick to get you in to start doing the repair. Not only that they call you to keep you update on the progress of working being done. I would recommend they to anyone for repairs on cars or etc. Thank you very much.
It's actually rather early to tell, but everything seems fine so far.
Good service, I don't have nothing to complain about it excellent Service thank you very much. Mario.
Great job and very good communicators
Appreciate the frequent updates on status of repair. Additionally, belongs to my mom however we were point of contact. Everyone was very helpful and considerate.
Great job, I'm very satisfied with the work done to my car. Definitely will come back again if necessary. Keep up the great work.
I appreciated the voicemail updates. I am a teacher so it is hard to answer my phone during the day. It was nice to have the updated messages- I didn't have to call during my breaks to get a status update. Ed was most helpful when I picked up the car - he took the time to walk me around the vehicle and explain what had been done.
Great job keeping us informed. The car also looks perfect.
Abra Auto Body & Glass:
Thank you so much for your assistance on repairing my car. I appreciate the hard work and the attention to detail you provided to my car. I want to thank everyone who assisted me. Additionally, a special thanks to Adam at Grayslake who was polite, courteous, and informative. I will definitely recommend Abra to others. Thanks again.
Great customer service and have my car on time! Defenitly will come back.
Repair done to the car was great, it looks like the accident never happened. Service was outstanding. I was contacted every day with updates on my car and everything was done in a timely manner.
You were able to repair my car in record time. You kept me informed on the progress of the repairs. You you called the rental car and had it there when I arrived. All paperwork was ready when I came to pick up the car. Thank you!
Service was friendly, informative, and professional
Most of all quick service and good work!
Richard A. Gaddis
The repairs were great, however, a few minor issues on the customer service side:
****) I was called on the wrong phone # to let me know my car would be ready at the end of the day (even when I gave the corrected # to the rep - he never updated the system).
2) The rep gave me incorrect info regarding leaving rental car at your store - which caused extra stop at Enterprise and I still had to leave it at your store.
The managers were professional and answered my questions. I received updated texts with status's if my car.
I like how I was kept up to date by text message with what was going on with my vehicle everybody was very nice the work was done in reasonable time
Appreciated the frequent updates.
Totally above and beyond what I was expecting when i picked my car up. I LOVED the text/voicemail updated throughout the whole process. I'm normally not around my phone much when i'm at work, so just with those updates, i was able to be in the know. Absolutely amazing work, thank you so much!
The cost came out as I expected and it was done in a very timely manor. Very pleased.
I have driven it home. At this time all seems fine. I liked the text updates. Very helpful. The people I spoke to were great. Understanding, courteous and professional. Thanks!
I was very impressed with how they kept in constant communication with me! I received text messages daily and phone calls as well on the progress of my vehicle. They also finished much earlier than estimated and they were very efficient! Everyone working there was very pleasant and I couldn't be more happy to be honest! I've told everyone I know how professional and amazing this place is and I will refer as many people as I can here!!
I really appreciated the quick turn around and ongoing text updates!
I was very satisfied the way I was treated and work was done very professionally in a timely manner.
You are the best. I liked the updates and you were done ahead of schedule.
The only issue i had was i received an automated message saying my car was finished on Thursday December 22nd. It was not finished until Wednesday December 28th
They all were very nice and they follow through with everything. I will let anyone that needs a car repair to come there. Thank you
Great work and service. Great people too.
Overall great and friendly peope. Very prompt and fast work! Wonderful experience for sure!
Excellent job, better than I expected.
Best car repair service I have ever experienced; sincerely appreciated the daily repair updates. Well-done!
Second time I have need your services and I would use you again
The people at the Grayslake location are great to work with!
Thank you. The service was exceptional. Ed kept me informed of everything amd gave me honest timelines. The texts kept me in the loop in a very convenient and unique way. In my case the wrong part came in, Ed called and explained it to me. The honesty and top notch service is greatly appreciated.
Great communication and job well done
On point with the work extremely satisfy and happy with the work abra did on my Toyota!
Thank you for fixing my car door. It looks great.
I was very please with the work you did on my car . It was a very pleasant experience
I liked the communication that came everyday. It told me that you were working and concerned about my vehicle.
Process was painless even though I was stressed about my new car. Thanks for keeping me updated and handling all the paperwork.
Love this company! Very professional! Clean environment and outstanding staff members. We have four vehicles in our household so whenever we have a car issue we go straight to them because we know they will take care of our cars and communicate successfully with us along the way. 1st class service - very pleased!! ???????? Jessica, Edward and the guys at the desk! Great team!
I was extremely happy with the way the repair was handled and the final results. Thank you.
You guys are great.. Very friendly service and very fast work Im very happy with your service thanks
We have used your shop way to many times, but every time we have you have always been professional and always kept us informed about the progress of the repairs. Thank you, your work and customer service has always been above our expectations.
At this time everything looks terrific car looks great you all did a wonderful job even the inside of the car was nice and clean and I really appreciate that no one moved my drivers seat I have back problems and need my seat in a certain position also liked that I was kept in touch via text about car almost on daily basis
If ever need be I would definitely recommend to anyone in future THANK YOu to everyone involved
I wish there was more communication via text.
Great work, my Nissan Rouge looks almost new.
My engine light came on as I was driving home. It was not on prior to bringing the car in for repairs. I don't know whether it's related to the mechanical repairs or not, but it came on while I was testing the air conditioner that had stopped working after the accident.
Thank you so much:) I am so happy!
You done such a great job!!!
Excellent customer service
Kept me well informed, explained everything and my car looks great!
Completely is too general and it might be too soon, but I picked the car up last night and the people were great always and the car seemed to look very good so far.
Everyone was wonderful and helpful throughout the whole process! My car looks fantastic! Would highly recommend! David is also amazing!
Ed was very helpful and thorough. Very pleasant to work with.
Beautiful work, done in a timely manner. Service was very professional and friendly. Would highly recommend.
I was extremely satisfied....I had regular updates...
I would definitely recommend your establishment!
Friendly staff, quick service, great auto repair
Very satisfied with customer service and repairs
Vehicle Make : Volkswagen
Great service and awesome staff.
Vehicle Make : Volkswagen
I always enjoy talking with John and Ed. Unfortunately I have had to see them alot lately :-)
Best auto body shop in all of the United States. Ed and staff were great.
Vehicle Make : Volkswagen
Great job thank you so much! Very nice people to work with. Caring and considerate. Thank you again. Cheryl harrington
Everyone was great. Tom, Ed, and Jesse are awesome.
Was told two days for paint on a bumper.. Called to get time to bring in. Was told I could bring it in on Monday by the owner. When brought in at that time, was told **** was on vacation and it wouldn't be done for 4 to 5 days. Was done after 4 days. Never received a call stating that it was done. Had to call myself and get an update.
Service and freindlyness of employees was excellent. Cost a little high for repairs.
Everything was done in such a great amount of time. My car looks like new from the back and I couldn't be more excited.
Job well done. Completely satisfied with the work and customer service.
Everything looks great thanks a lot
whit is your phone number
Vehicle Make : Mini Cooper
Professional. Friendly. Knowledgeable. Awesome.
Not only did my car turn out perfect, your customer service is excellent. Couldn't ask for better service. Thank you, Dan Zegar
It was my first visit, I was Very satisfied, and
Treated excilant by everyone !
Amazing customer service! Ed was wonderful!
Very professional and kept me posted on the progress. Service was excellent
Very happy with communication and happy with the finished result. Thank you
Great customer service and very Professional work well done super fast i will recommend you… thank you!
I have done business with the grayslake shop 3 times. I have recommended your company to others.
Everone was very extremely helpful and pleasant. My car was fixed very quickly and looks great!
My car is awesome, thank you so much for a great job and for the quick turn around.
I appreciated the updates all along the way as our car was being repaired. Also everyone we worked with were very helpful and friendly. The job was also well done.
Great job, great experience, great place to do local business!
They were professional, friendly , and they did a great job!
I was so satisfied I am recommending them to my insurance agent friends Dave Steffenhagen and Nate Gardener at Country Financial and Pete Tosto with State Farm
Great service. Thank you.
Very happy with the work!
Super efficient and friendly. Did excellent work. Would highly recommend to friends and family
Great communicationn and pick up looks great
Vehicle Make : Volkswagen
Very happy with the serviceI received
My car looks brand new, and the entire experience was painless, almost a pleasure
Excellent service reliable
Everyone I talked to was very nice and professional. I liked being kept informed on the progress of the repairs by the team.
Everyone was very professional and friendly. Got the job done in a good amount of time, and it looks great. Thanks!
Great job bumper looks great and you checked everything I ask I appreciate it thank you guys very much
Everyone I came in contact with from the initial estimate to pick up after completion was FANTASTIC!
The daily updates were very nice.
I have not worked with anyone who exemplified professionalism the way your company does. . . and my truck LOOKS GREAT!
I would highly recommend ABRA.
The car was returned to me in good condition-and staff was friendly and courteous
Abra did magical work with our car!
This is an awesome team working in the Grayslake shop. I will always go back to them. Thank you ABRA.
Super friendly staff! I Will recommend your business
It was a hassle free experience. I could not be more pleased with the work done and the treatment given. I will be suggesting Abra Grayslake to anyone in need of their services.
Great job! Quick work! Friendly people!
Had a very good experience from start to finish. Dealt with Ed Groberski. Was very professional and thorough throughout the process. Kept me updated on the progress of the repairs. Abra made rental car arrangements also, making the process even smoother and more convenient. Was very satisfied and would use again.
Provided updates on the status of my car repair everyday which was much appreciated. Very friendly staff.
Your representative was very helpful and the results were outstanding!
ABRA in Grayslake was amazing. They took care of everything I needed! And fast! I would and will recommend them to any body
A great experience all around. Great customer service. I would definitely come back. John was extremely nice and helpful
I was highly surprised and almost shocked to hear how much it was going to cost me to repair the front bumper. It was extremely fair and reasonable Thank you.
First class team...totally happy. Thank you all.
Ed at Abra is great. He is always very professional and nice. I have taken my car to Abra twice and have referred friends and family.
Great job and done quickly. Also appreciated that they kept me updated on the progress of the repairs. Friendly staff too.
Ed and the team in Grayslake did a great job.
Good job. Everyone there was polite and helpful .Ed kept in touch every step. I am recommending to all my friends and family
Good communication followed through on promises.
I do not wish to have anyone contact me. My issue was with the day it was promised to be done it was not and even though I called to verify it would be, by the time I arrived to pick it up, which was about 15 minutes before the shopped closed, they were just then calling me when they knew well beforehand it wouldn't be done that night.
Customer service was excellent and the communication / follow up was great. Jessica and Ed did a fantastic job keeping me informed as to the status of my cast and what I could expect. They were super!
Although my car had to be moved to another Abra due to insurance reasons I was extremely satisfied that the employees at Abra in Grayslake were very informative and always kept me in the loop of what was going on and very friendly! If I ever have any needed repairs I will definitely bring it here!
Great work! Hopefully I don't need to come back, but will if my car gets hurt again. I will recommend ABRA!
Excellent customer service. Detailed information and updates was provided for all services to include any changes from the original estimate. We also discussed additional repairs and estimates were provided. I would welcome using your services in the future.
Ed and Ron were fantastic, I've never had better service.
My car still had scratches from the accident when I picked it up. I was told all textured plastic pieces come scratched so even if it has been fixed it still would be scratched.
The customer service was pretty awful as well. I knew more than the receptionist who deals with all the customers. She told me at one point that I could see they were a little busy so she couldn't help me.
Your Abra team in Grayslake did a wonderful job not only on my car, as well as keeping my updated throughout the repair process! I will wholeheartedly recommend them to my friends and relatives.
You had my car 4 times longer than expected.
Extremely professional,kep Mr knfirmex of all repairs actual work smazing
Professional and gave efficient feedback.
The team in Grayslake are great. Very friendly and informative. They did a great job on my old car.
Car looked great! Jess, John & Ed provided exceptional service. I will recommend ABRA to everyone I know who needs collision repair service. Thanks again. Mike W.
Took longer than expected but it worked out good
The only thing is after the wash I had white water running all over my car. I got a lot off but it's still on my windows. Other than that my car looks amazing!
Vehicle Make : Volkswagen
Great experience. Was informed throughout the process and the car was completed and clean when promised. Very friendly staff too. Thanks!
I really like the updates. Always knew exactly what was happening. Repair done just like new!
Very happy with the results of my auto repair. Ed the manager of the Grayslake location did an outstanding job. I would defiantly recommend this location to friends.
Vehicle Make : Volkswagen
They kept me up to date on what was happening with my car. Everyone there was friendly and knowledgable and helped me with all my questions. I am extremely satisfied and would recommend Abra to everyone. Thank you for all your hard work.
Great service and communication.
I was kept up to date on the progress of the repair and it was finished on schedule.
Very happy with the service, professionalism and timely updates throughout, extremely pleasant to work with
Fast and very professional service. They communicated consistently with me throughout the process.
Everything looks really good on my jeep u cant even tell it was in an accident and the paint has that glossy shine to it everyone did an excellent job on it
I was very impressed with the high level of customer service I received from the front office staff. My entire experience was a smooth, easy transition from the initial estimate to the day I picked up my vehicle.
Everything went wonderfully from start to finish. From the constant text updates and phone calls, to the personable service provided by the professionals at the front desk. The repairs were done in a very timely fashion, and your expert team went way out of their way to fix every detail, and deliver my Honda back to me like the new car it is.
Thank you Team Abra for a job well done! I will recommend your service to anyone that needs auto body repair.
The work done on my car was great.
Outstanding job and service!!
I would like to send them a big THANK YOU on making my car look brand new.
I appreciate all the hard work that was put into not only repairing the car but also putting up with me and informing everyday ok the progress of my car. Great job ABRA!!!
Thank you for a very pleasant experience! Very professional and courteous! They delivered the car in beautiful condition and even cleaned my weather tech floor mats! Well done, thanks guys!
Great customer service by Ed and John. Thx
My car looks great outside and inside. I really appreciate the condition I got my car back in, and the continuous updates gave me peace of mind while my car was being worked on. Thanks!
Your quality control staff really did a good job, nice care of my car, good experience!
Vehicle Make : Mitsubishi
Everyone is very friendly, it's a pleasure to do business with. Car was repaired and looked newer then before. I'm highly satisfied! 5/5
I've never had to have body work done on a car before let alone two cars! Your shop did a great job on both cars and your customer service was excellent (Ed). Thank you again for a job well done.
They worked so hard to get my car back to me quick and I got it on time back from them
They were fast, friendly, and great at their jobs. It has been a joy to have them repair my car.
Ed and John are amazing. Will never go anywhere else. Hope for no more accidents. But.
Beautiful job, and finished earlier than expected. Thanks!
Great job! This was my best experience getting my vehicle repaired.
Vehicle Make : Volkswagen
I was gotten in quickly, and the job exceeded my expectations.
On time and no surprises.
Very professional and they are great guys
Great professional service!!
The team at the Grayslake Abra was absolutely fantastic. They gave me, hands down, the best customer service I've ever received at an auto body shop. I've already recommended them to a friend who needed work done. Thanks to Ed and the whole Grayslake crew for a great experience!
Very fast service in one day.
The car was done sooner than anticipated. Ed kept me informed every step of the way. I am very pleased.
Exelent service. I will recommend Abra auto body and glass in the future to family and friends.
I was treated in a friendly and professional manner. I was kept informed as to the progress of the repair. In addition to the bumper ABRA went the extra mile and touched up a few spots and buffed out a scratch. Excellent service. I would highly recommend ABRA to friends & family. Thank you, Dan Zegar
Very professional! I liked the txt message updates
The team was very nice and helpful answering any questions I had. They made me feel like my car was in good hands with all the updates along the way and put me at ease. I will definitely recommend this Abra to family and friends for any repairs.
They did a great job. Ed was so helpful.
Great place fast working friendly environment defenetly recommended if you want good fast work
Painless and flawless service
Everything was repaired to my expectations.
I was kept up to date on the progress and it was completed right on time.
Great looking work and great communication
Ed went to great lengths to keep me informed about the progress of my repair work daily. Top marks!
We are grateful for the way you have kept us informed and love your work and lifetime guarantee. Thank you
Vehicle Make : Volkswagen
AL AND ED BOTH WERE AWESOME MADE THE WHOLE PROCESS EASY
Excellent work and great customer service!
They took good care of me, kept me update. Very polite and personable.
Very attentive to detail remembered everything I said I wanted and complied great experience
Great experience from estimate to pick up.
Everyone was courteous, professional with outstanding customer service. Work completed earlier than promised. Appreciated daily text updates.thank you