Abra did a great job repairing my car, and Chris was terrific keeping me informed every step of the way!
Very pleased with the paint job. The car looks great. Very pleased with Chris and the staff. Kept me informed about the work on the car.
Chris was an excellent communicator and clearly explained the process and timeline. Job well done. J Spoo
Amazing experience. So grateful for the personalized attention. My car came back to me in impeccable condition even cleaner that it arrived and repairs complete. I will recommend Abra to all my friends because of my experience!
The work done on our vehicle was great. We were kept informed every step of the way. The experience was great from the estimate process in the beginning to the delivery of the vehicle at the end of the work. We could not have chosen a better place for our repairs or a better technician to work with. Thanks.
I found the staff at the North Durham ABRA auto body to be completely courteous, knowledgeable and professional. I felt completely comfortable doing business there. Xavier thoroughly walked me through the process and kept me informed of the progress. Pam also excels in customer service. Work was high quality.
I appreciate your keeping me updated on a daily basis. My car was taken the best of care and completed in a timely manner. Thank you very much!
Not completely happy with how I was treated by Pam and Josh. Chris was much more professional. Still not happy with imperfections in paint or scratch in door that is not there in my before pics. For over $5000 I expected more. Don’t plan on using them again unless I need warranty work. Heard all the excuses already. Also Pam talks negatively about the other shops employees where I as a customer could hear. She also rolled her eyes when I said I would pay when the work was done. Just not very professional. I do appreciate Chris and the extra time he took with me. He should be running the shop
Work was well done and quickly done. Detailing of entire car was an added bonus.
Chris did not view the car with me. I received the car and several items are wrong. Hood does not close properly, headlights are not aligned properly, large gap between hood and fender, anti freeze was charged but was only filled under the minimum line (had to purchase a gallon from Honda for $20), and headlight on right has a gap underneath. When we picked up the car the old airbag was still in the front floor board. It’s only been 24 hours from the time I picked up the car I will continue to make a list of items that are wrong. Thanks for the survey!
Not taking cash for a service seems odd. Cash is still a legal tender.
I appreciated how efficient and helpful everyone was.
Always professional at ABRA. I appreciate your attention to detail.
My car looked just like new when I got it back. They were all very nice and helpful there too.
This is about the 4th or 5th time we use Abra and we keep using them because they are good, knowledgeable, detail-oriented, thorough, respectful, and just know their stuff. From the reception to the estimates, to the repairs, itsya very well done job that makes the customer feel confident and returning when the need arises again. My husband does not hesitate ever — “just take it to Abra, they do a great job!”
The service was slow, confusing and there were several points of misinformed or incorrect info. The work was done fine, although I suspect it was more expensive that at other places but we learned that too late.
Bumper cover missing. Grit under paint. Glass scratched and not same as before they broke it. Door film missing. Good dent repair visible and fender still pertuding
We had a great experience, as always. Always prompt with service, daily updates provided, and we received our van a few days earlier than expected! Thank you again.
The car is in great shape now, and the communication we received throughout the process was most impressive. The team at ABRA really seemed to care about doing the right thing for us.