Ron and Matt are always my go to guys- wouldn't even think of going anywhere else !
From drop off to pick up - Scott was in constant communication with me. The level of customer service, dedication and care he provided was well beyond what I have ever experienced before. I only ever directly felt with him, but if his practices are a direct reflection of ABRA, I will always choose and recommend this facility.
The team was great. Scott, specifically, follwed up weekly keeping me updated and exaplained the work going into the car.
Very helpful team!
Very satisfied. Wojtek Walejsza was excellent. He took the time thoroughly explain the repairs that were done.
Everything was done very professional. The
car looks perfect. I would bring the car back.
Fabulous customer service..
Consistently excellent communication about the repair process.
Thank you for your work on my car. It's in excellent condition! It was wonderful to have regular up to date communication on the progress of the repairs. Then to receive my car at completion nice & clean. Thank you again!
Everything went smoothly and quicker than expected. The staff was friendly, professional and organized. Most importantly, the car looks as good as new.
Your front desk staff (Erica and Maritza) were awesome very helpful and the daily communication was great. I knew what was going on each day and when my vehicle would be ready.! Car looks great too !!
Erica kept me in the loop on the progress of the car.
Everyone in Northbrook is great.
Service was great. However, the txt msg updates were not helpful. They were generic and did not provide and specific info about my car or repair. But the personal calls made up for that. Those calls were specific and helpful. Thanks.
All work done professionally and on time. Erika was very good at keeping me updated on the progress of the service. The text alerts were nice to receive. Great experience. Would recommend to others.
Matt McParland was truly exceptional!! He kept me informed through out my visit, he is truly an asset to Abra in Northbrook. He is the main reasons why I take all my cars to Abra because I know Matt will handle it and I don't have to worry. Thanks again Matt, Erica and Willie. Great Service!
Very polite ,and helpful and proffesionals
I am happy that the repairs went quickly and I was notified along the way.
Well done and complete ahead of what I expected
I really appreciate the work that was Done it was a Immaculate job. I'm very critical when it comes to my car and he was on point! The work was priceless
The process was pretty painless and I appreciated the updates.
Erica gave me frequent updates and was very helpful. Despite the Audi door being on back order, the manager at Abra was very accomadating. The work to the car was perfect and follow up instruction very thorough
Thank you!!! Lexus looks great. I will be at Acura on Monday and can get you a credit card number. Please call me at ****-****-xxxx.
I was always informed of status and Erika was always thorough and responsive.
Nice people to work with.
I'm fully satisfied with ABRA service.
The repair it's self looks great but I received a text informing me that it would be done a week earlier than it actually was complete. For the future, the company needs to me more aware about what they are telling customers
Matt was awesome thru the whole experience!!! :-)
Excellent repairs. I am extremely satisfied. A job well done by the whole team.
Beautiful and clean. Thank you
Friendly, professional, timely,Communicative, quality, caring.
MATT WAS GREAT NO HASSLE REPAIR. EXCEEDED MY EXPECTATIONS. THANK YOU FOR THE PROMPT REPAIRS.
Everybody I dealt with was so kind and friendly and the car looks great!!!
Great service in every way
Great, friendly, service. Car looks great too.
Milt kept me informed right through the entire repair process. Repair completed as promised.
Car was ready in time and done well!!!
Very friendly service from everyone, particularly Milton, my main contact at Abra. I would recommend Abra to my friends and wouldn't hesitate to use them again.
Great service and job done as promised.
Thank you very much
I was very pleased with ABRA- I thought all staff were very helpful!
Everything was just perfect!! I strongly recommend Abra to all whom I know.
I worked with Matt McParland. He answered all of the questions I had and was very punctual in his response time. Great experience, my car looks awesome!
Your team is amazing! Above and beyond to make sure everything is taken care of fast and efficient.
Definitely recommend them to friends and family.
Thank you to Matt and his team!
good work on jeep and good communication with us....thanks
Great service and clear communication.
Matt is great!!! The Abra Northbrook team is awesome!!
Everything was under promise and over perform.
Everyone was friendly and helpful. My bumper looks great. I will recommend ABRA to anyone who needs bodywork and mention my positive experience to Audi of Morton Grove. Thanks.
Vehicle Make : Volkswagen
Good job - thanks!
Matt was great. Very nice. Only other comment was that it was great you washed and vacuumed my car but there was a lot of dust on it from the body shop. No big deal and overall great service.