Courteous, competent and timely are words I would choose for my experience.Very customer oriented.
My experience with Fix auto was 100% great overall, employees and services tnx
I was always being informed on the progress
They finished a day early
I can say well mannered and perfesionnal staff Israel was quick with return of calls and real helpfully with any questions, thought's and concerns of my vehicle well handled well satisfied
I really like how the bumper came out, great job. Thanks guys, I really appreciate it:) :)
Not all repairs were completed the first time, I had to leave my car with them for an additional two days because they "forgot" about the trunk. With that said. I have a screw in a tire, when I picked up my car I had a tire pressure sensor on. Also some minor scuffs on the freshly painted bumper.
Hector did an excellent job explaining what I needed for my repair, keeping me informed, explaining the costs clearly and scheduling my repair very quickly. My repair work was completed in less time than I thought and the customer service was excellent. Thanks Hector and your entire team for exceeding my expectations.
Very professional. Work quality is excellent. Unfortunately, I am multiple repeat customer. Glad to have a repair facility like yours here.
The detailing on my truck was a nice touch and much appreciated. The paint job looks very nice
Thanks for the good work
The staff at the front desk were friendly and very friendly and efficient. They put me at ease with the repair of my car Israel who was in charge of overseeing the repair work on my car took time to explain all of the details. I would and have recommended Fix Auto body to anyone. The car looked great!
The workmanship of repair is flawless. My Lexus looks brand new! The job was done 2 days ahead of schedule. The staff was courteous, friendly and very helpful. When Enterprise rent-a-car failed to show up to give me a ride to their office as promised, Fix-Auto stepped in and drove me over there. Fix Auto has my highest praise and recommendation!
very quick in repairing my car and very nice
Repair for insurance work was good.
When I brought the car in both times, I was promissed that someone would call me about painting a scratch on the driver side mirror. No call, no follow-up. When i picked the car up...the same thing. I'll call you with an estimate. No call.
I was very impressed by all of your front office people, very polite, informative and pleasant to deal with. The repair work was very satisfactory. I would recommend your shop
Excellent Customer Relationship! Excellent Service! Fast & Professional! Thank You!
Every person I dealt with at your company was professional and a pleasure to deal with. Plus my car repair looks like new. Thank you!
Not only was the office staff incredibly accommodating and friendly I was also pleasantly surprised at how quickly they repaired my BMW. Especially with the holiday weekend. They kept me up to date on the progress of my vehicle daily.
I literally had to walk around my car to check the license plate, I didn't recognize my car, it looks beautiful. Thank you so much for making this such a smooth transaction.
My truck looks like new a great paint job. Customer service went above and beyond. Thank you for a very positive experience.
It appears to be too much trouble for someone to walk out and walk around the vehicle when you pick it up.
Very friendly and helpful staff. Some very small Paint chips were pointed out to me and fixed along with the collision repair. My car looks new again!
Awesome experience , thank you!
Thank you for making this so easy.
Fix Auto did a superb job on repairing the door of my 2013 Lexus this week. I was worried you wouldn't be able to match the maroon color but they did a perfect job. The girls at the reception desk were very friendly and professional and kept me informed on the status of the car. Also, Israel was very knowledgeable about what needed to be done to fix the car and explained the estimate in detail. I would not hesitate to recommend your company to anyone who needs a repair done on their vehicle. Sincerely, Deanne B
You did an excellent time job. Thank you.
Excellent results, looks like new. Very happy first time customer.
Vehicle Make : Land Rover
I was pleasantly surprised. A perfect job. The paint matched
Hector was great !! Aside from the constant assurance he gave, he was accomodating and helpful with my auto questions and uncertainties. Thank you!!!
Great service from Hector Arroyo
Once Fix Auto got approval from insurance company, my car was ready in two days. I have been getting my body work at this shop when it was Henry's and I have been completely satisfied every time for over 10 years. Won't go anywhere else. The employees are professional and great to work with, they make the process easy. Thanks for a great experience.
Great company work well with my insurance company USAA period very pleased with the service and quality of work coulda made it simpler thank you Girard Wallis
Just great work and service. I would recommend them to anyone.
Very nice job, my car looks great. Although I was quoted ****-****/2 days and it was actually 2-****/2 Days. I would suggest that you extend your estimates so people don't have expectations. Under promise and over acheive.
Great job. Constantly communicated with me each day on the status of the vehicle!
Car looks brand new again thank you!!
Everyone communicated well with me and my car was done in a timely fashion.
Thanks for the great job and professional staff!! we are glad to have Fix Auto take care of our Suv, thanks again, Mary and Eddie Gordon!!
Everything was great Thank you very much!
Courteous and professional staff. I would recommend Fix Auto to my family/friends for effecient service and overall customer satisfaction.
I would recommend this company again and again. Terrific results with the most courteous staff Sandy M
Starting with the wonderful way I was treated by a every staff member friendly and courteous, next your local is beautiful completely clean. A pleasant experience and service also thanks a zillion for cleaning my vehicle really appreciate.
Atte. Edda Castillo
Friendly. Fast. Thorough.
My auto looks brand new! Thanks Fix Auto
The paint came out great, between that and the bodywork it looks like a brand new car. Couldn't be happier with how it turned out.
Great service and friendly professional staff. I'm very satisfied.
Before hading the car over to the owner they should do a full expection on the car electrical like lights alarms and key ramote to the car!
everyone was so friendly and the job looks great!
Amazing service ! Hector picked up and delivered my car !
The car looks like new. Thank You
Vehicle Make : Volkswagen
The ladies in the office are amazing. Alma and Tyler were my go to girls while I was having my car fixed, nice to know that even though my insurance wasnt paying for the repair the girls at fix were still looking out for meand battling the insurance company everyday. By hey really went above and beyond. I've had numerous cars repaired by you guys and every time it's a good experience.
Thank you so much
Loved the service provided and the options I was able to pick without pressure. Great job, thank you. I will refer anyone I know to your business.
I am so happy with the expertise and professionalism of the staff at Fix It Auto that I drive an hour each way to get to it. You guys are the BEST!!
Everyone at Fix Auto were very professional and friendly,they made me feel like I was important. I would definite return if I had to repair something else.
The boyz did a great job as usual. I'm a repeat customer because Henry and his crew always do a great job. I highly recommend them. Thanks again for your great service.
Great job from the start through the finished repair
Outstanding customer service! Thank you.
The repair turned out great. There is no sign that the damage ever occurred. When I first brought it in I was hoping to have a small scrape on the fender also repaired from hitting a curb in the same area but it was left untouched. It's not a big deal but it would have been nice to have it taken care of it since the other damage was going to be painted to match.
Outstanding service from all i encountered. Really great communication on the progress of my repairs and an outstanding job on the work. My car looks like new. Its a pleasure to deal with such a professional business. Thank you!
Everything was great especially the girls up front at the counter with customer service but my headlight which was replaced still does not work after I picked up the car.
There the best. My cars will go nowhere else for body work. Always satisfied
You are great, clear coat?
You were outstanding. This was 3rd visit. Work always excellent and will tell all at work.
I wanna thank you for the rapid fix on my car
I was in and out . My truck looks great .
I still have not seen my car it's still in the shop
Thank you. Excellent customer service and car repair.
Wow.. I was amazed what great work. I highly recommend as the staff was
Friendly and professional.
Everyone at Fix Auto Cathedral City were flexible enough with my schedule to get me in and out the same day! Their rates are reasonable and I couldn't be happier with the repair --- it really IS like it never happened! Hopefully I won't need their services again, but if I do, I won't have any hesitation whatsoever.
They did a beautiful job on my repair. Said that if there were any issues or questions about the work to bring it back and it would be looked at again.
Excellent service. Henry is the best!
Everyone is very friendly and really knows what they are doing. I will definitely recommend friends and family for any car repairs.
The price changed because the repair "took longer".
Lovely people, efficient service, perfect result.
Good work, on time service, pleasant employes, professional staff. PR excellent.
The staff was very helpful I will go back there again or recommend my friend and Family
your people were very couretous, prompt, friendly and professional. We are very pleased with the out come and our pickup looks GREAT!
Great customer service! Car looks great. Willbe giving it a test drive this weekend.
Thanks FIX auto
Hector was spectacular . Very professional very accommodating . I had another car repair there a few years back superb job this job was no different flawless
Staff was great. Tyler Young and Hector were personable , efficient and made me feel the car would come out perfect. Which it was.
It was nice for the body shop guys to come to the office and show me what they did. Nice personal touch . Jerette and hector are s major asset to your company!
A piece of chrome has a defect and needs to be replaced.
This was part of the repair to the trunk of the vehicle.
Will return on Monday 2/**** to get this fixed.
Great job, with 2 caveats: trunk cargo
netting not reattached properly (2 pieces).
As well, trunk floor littered with debris from
repair process/driver's floor mat was soiled
in places from mechanics shoes.
Fast services friendly staff got my car done in two days
Everything was great. From the work to the customer service. I would definitely go back.
Call cell when not home. Auto texts not accurate.
Otherwise, good job.
Vehicle Make : Volkswagen
I found some white overspray on a black part of my car, also my wheel was missing one bolt that i found inside the car. Other then that your team was helpful sincere and very professional. I would definitely recommend this place to a friend.
Very professional and competent, would certainly recommend to others needing your services.
Fix auto made my car super awesome from the crash I got they renew my car way beyond statisfaction. Fix auto is the place to b and they finish the job 2 day early. That's badass.
Thank you fix auto
Great customer service and attention to detail
Great service Amanda and Steven are awesome !
Thank you Gloria and her staff for being friendly, responsive, professional and making the experience from the beginning to the end very smooth. We would highly recommend Gloria and Fix Auto to everyone.
Excellent customer service and craftsmanship.
Thank you for a job done well!
If you need a auto body
Go to fix
Great service like the up dates
I love the results of my car! It looks brand new! Hector was extremely helpful and did a great job! I'm actually going back to have more body work done since they did such a wonderful job!
Awesome customer service Hector Arroyo was great. You have a good team my car came out great.
I am very happy of their works
And also I like the information of their working
Time to repair was a little confusing but all turned out fine.
sub-standard repair, not happy at all, car was almost brand new , I expected a higher quality of repair knowing your shops history. Ron H
I loved customer service and regular Updates on my car all the way through a pick up time. Car was not only repaired, but was washed and waxed and arrived in a perfect condition.
I was very pleased with the kindness and professionalism shown to me.
You run a very professional shop/business. Your people are very pleasant and informative. Great experience !
Steve was remarkable, He did everything on time and kept me.informed,
He was very respectful and good sense of humor. He made the guest experience a WOW factor,
They were very prom on all there work very satisfied thank you
Hello, yesterday at pick up noticed damages on the front bumper driver side that were not present before. Your front desk person took pictures. Thank you for following up with me at your earliest convenience. Guillermo S
Wonderful communication, excellent service, and very friendly. Definitely the best auto service I have experienced. Thank you!
THANK you for your help during this time. Thanks to Henry, Priscilla, Amanda and all the people that form part of your team. I am so happy with the result and service I receive. Thank you again to all of you.
Thanks guys did a great work on my honda i appriciate everything for keeping me inform how verything was going
My Toyota UTV was completed 24 hours ahead of schedule. A nice surprise. It looks Great!
The folks at fix were extremely professional and polite. The car was finished even before the promised time. A for Fix .
Staff all courteous and well trained. Kudos to Hector.
Everyone was great, very friendly, helpful,
and courteous. My car looks beautiful, it was ready exactly when said, and washed for me. I highly recommend your company.
You were a pleasure doing business with.
Great service ! Hector took care us answered all my questions and went above and beyond to help , I will highly recommend your auto shop
Hctor was very profesional and taking care of me and also was very helpful. He is a very hard worker and deserves Kudos from the comoany as well to recognize him as a Hard Worker.
I believe his name was victor
I would rate him a ten!
I might have to come back regarding the bra
It appear to be ripped
I'm back I desert Sunday will come by or call Monday
G Jeanie Denos
We are satisfied with the service. The repair makes the car looks new again. Just a little glitch with the communication there for the time of pick up that resulted us to wait for an hour but we are glad they did a great job of the repair.
Everyone at fix auto is awesome. Thank you very much for the great work and the timely manner it was done in.
Priscilla went above and beyond to take care of me and my car
Thank you again
We really appreciate the staff in Palm Desert the ease and simplicity in which the rental was handled
We definitely will rent again at this branch
Steve and the office were great!
This has been an extremely professional experience. It's one thing to get the work done properly. To integrate craftsman ship and client service elevates you into an entirely different category. Congratulations!!
Hector was extremely pleasant and helpful. This was such an easy process. The pricing and we're done quickly so I could take care of my care. This is such nice place to work with. I appreciate the great service. I will recommend fixit auto to everyone because of there professionalism.
Besides they have the cleanest restroom I have been in for a auto repair shop.
Professional courteous onew time. ..Steve was great
Great job in repairing all the damage to my car. I appreciate the promptness of the job and Steve's updates.
I loved the text that you send with daily updates. The employees at this location are very accommodating and friendly. I am a District Director of Stores for 14 department stores and was very impressed with your staff. Well done!!
The staff did a amazing job my car looks great and on time like they said thanks
Again your company delivered outstanding service and quality work. I have already recommended you to a family member. Thank you
From beginning to end, the process of having my SUV repaired was excellent. Hector was such a help and was constantly in communication with me that I never once worried about the truck being repaired. I've already told a whole bunch of my friends about how great an experience I had. Thank you again for fixing my truck and making things right. Your shop is awesome!
Great job and Hector is great to work with
We were told by Steve that the repairs would take one hour--and it was completed in less than 20 minutes!
Great, friendly service. Fantastic work. Got it done early!
Beautiful work. Great service
Priscilla and Hector were terrific--you want more employees like these two!
I'm very happy and please with the job well done Hector was AWSOME. Also the car was very clean something that I never experience in other body shops.
You guys did a good job my car looks brand new and process was done quick.
Dealing with Steve was very easy. Your work was excellent and I am very happy with the results. I will definitely recommend you to my friends.
Excellent shop my car looks great thanks steve cuahuizo for all your help in this process
Great service would go back and will gladly recommend . Very professional staff. Friendly and helpfull.
This was second time dealing with your shop for repairs and completely satisfied thanks to all
The team did a beautiful job in a much shorter time than was expected. The office staff was most pleasant and helpful. I would certainly recommend your highly skilled team for their professionalism and willingness to work with the client. Well done!
Ver helpful kept me up to date with all the repairs
Steve was great in keeping us informed on a daily basis. Appreciated his follow up with insurance company to get payment on a timely basis.
It was originally estimated the repairs would take about one week. We got our car back in three days.
Bottom line -- great company to work with. Excellent repair work.
Everyone was professional and pleasant ......,,and fast. They knew what they were doing!!!! Where did you find such great employees?
It was my fourth repair job at Henry's. Outstanding work and customer service on all visits. Totally satisfied. I don't want to visit them again, but if one of our cars gets damaged, I will be back. R. Butcher
I'm overall satisfied, they were very fast and my car looks brand new again! Thank you to the entire team my wife was ecstatic especially Pricilla she's a sweet gal kept me well informed. Thank you all
Everything that was to be done was taken care of. The people were very easy to deal with. Would recommend FIX to anyone who needed body work on their car. I was completely satisfied
Great job! Car looked awesome. Also had car in on two claims and car finished on schedule. I have no car rental coverage on my insurance so i really appreciated all of above. I will recommend this shop.
They have a excellent team well managed promise date was on the date they told me it will be ready and they kept me inform at all times.
Great service with professionalism from all ends! thank you.
Great service. Excellent job. Done on time.
Steve was great to keep me informed and offer great suggestions. Very satisfied
Great place. Steve was wonderful. He said what he meant and did what he said. I will be back next time. Thank you.
My cars not finished yet but everything has been great up to this moment! Came very highly recommended! Keep up the good work and hospitality! Thanks!
This was my second visit to Fix Auto. The staff was extremely courteous and helpful. Priscella, especially made the experience more pleasant as this is a stressful situation for most people.
The repair was flawless. Even though I had minor damage, you would never know that there was any repair work done.
I have recommended Fix Auto before to friends and I would continue to do so.
Many thanks to everyone involved! Loved how you kept in touch through the entire process.
Great customer service they kept me up to date on when my vehicle would be ready. The autobody work was well done you would never think the car had been in an accident. I would definitely recommend fix auto!
They always do an excellent job, iv gotten all my cars fixed there :)
We have used you once or twice before and have been extremely satisfied with your work. We will always recommend your company. Everyone was and has been very nice and professional. Thank You.
My experience in dealing with hector at the cathedral city fix auto was excellent, hector was very professional and delivered on what he said he would do, i would highly recommend fix auto to anyone.
Excellent service. Beyond excellent. Thank you.
Absolutely delighted with the work done to my car????
Great customer service and attention to detail. Clean, modern, well organized facility with helpful staff. Much more professional than other area body shops. I would definitely recommend to others! ! !
It's rare to receive such good service these days. We were extremely satisfied from the moment we walked in. We were updated via text on the status of the repairs every few days. When we picked up our car we then could see what good job you had done. Thanks so much for all your help and good service.
Hector is exceptionally kind and helpful and did all
he could to ensure that everything was done right.
The car is exquisite. Thank you
Outstanding service and repairs!!
Perfect high quality quick turn around time.
The car is pulling to the right. It's either the alignment or the new tire. Can you please give me the address and telephone number of who you used. Thanks Margaret ****
Excellent service Steve and the receptionist made my pick up extremely efficient Steve is a real asset to your company!????
Everything went very well. Car was fixed in the time they promised and work was excellent. I will be back.
My only complaint, which has nothing to do with the facility, it that the survey text was sent at 12:22am! I would fix that.
I'm real happy with the work n my car look great
Thanks for Everything guys look forward to coming back to fix my car soon !..
Good, thorough, professional service from Steve and your crew at the front desk.
Great service and great job.Thankyou
Very prompt on all updates and any questions I had they were very informative Hector did a great job all the way around thank you for your service
I recommend Fix Auto Cathedral City to anyone that needs to have there car painted or fixed in any kind of way they're fantastic and the cost is very effective
My only complaint is in regard to the timely availability of parts and improved communication with the other party's insurance company.
Fix Auto was very professional and extremely knowledgeable in the repair work that was needed for my car. I was given updates all time on where they were at with the repair work. I never felt as comfortable and satisfied with any auto repair shop up until this time. I am completely satisfied with Fix Auto's repair work. I certainly will recomend their repair shop to my friends.