Very goid service and repairs were like car just came out the dealer. Thanks will be looking in the future to do body shop work. Thanks.
The staff gave me.peace of.mind hat my car will.be.like nothing ever happened
Everyone at Caliber Collision gave me superior service above and beyond customer service!!
The ladies at the front were friendly and professional. They put all my anxieties at ease with their calm demeanor.
My car was repaired and looks like it was never involved in an accident. In fact, it was returned to me in better condition - the inside dashboard was wiped down and the car was vacuumed out.
Carlos went above and beyond, taking care of my every need including arranging to take the rental car back for me so I could get back on my way home.
I will tell everyone of the excellent services I have received at Caliber Collision. Thank you again for taking such good care of me!!!
Anita was completely amazing. She updated me everyday and I got my car back better than ever.
Anita Palmer was awesome. She called or left a voicemail through out the whole repair process and kept me informed on the progress on the repairs. I was also very pleased on how fast my car was repaired and what an awesome job everyone did on getting Kitty the Kia ( I always name my car) repaired. If I ever need any repairs again on my car Caliber Colllison would my number one choice. Thank you to everyone that worked on repairing Kitty the Kia awesome job . Charlene Franz
I had a great experience with Caliber. I was given updates everyday and always given quick responses. My car was completed 2 days before expected! I appreciate all their hard work!
Very good work & customer service ????
Caliber collision did a super job on repairing my car. It looked like it just came off of the show room floor. I am very happy
Fast and professional service.
Highly skillfull, professional staff. Knows their stuff, from the receptionis/secretary, to the representative that took care of my case (carlos Cuevas).
Worked with David and he was excellent. Explained and kept me informed during the whole process.
Customer service was excellent. Super friendly staff. Loved the updates. Workmanship was excellent. Definitely will recommend to family and friends.
Poco serios muy incunplidis
The outside of the car looks great. The interior I'm incredibly disappointed with.
I left very happy my car was looking prefect. The person that was handling my case was very hands on and problem solving. I went for a quote and ended up having my care taking care of in just a couple of hous.
Caliber was GREAT !!! They went over and beyond to satisfy you by doing a magnificent job !!! Their customer relations couldn't be better. I give them 5 stars !!!!!
Thank you for the fast service. My car looks great!
Great person David taking care of me. Everything is wonderful!
The two people I dealt with were Lisa and Craig. I've honestly never met two people who are as respectful, professional, and polite as they are. I felt like they had my best interest in mind, not my insurance company's best interest. Without a doubt I well definitely recommend Caliber to everyone I know. Thank you so much.
David Perez did en excellent job from the very beginning. Very well pleased with quality of work.
I sub Drywall work from Moskos Construction which has done work for Caliber around the state. I saw first hand the quality of work while working in Port Charlotte and Palmetto locations. I knew if I ever needed body/paint work where to take my vehicle and refer friends also. Take you again for everything!
A well done job thanks to the person ho helped me sorry forgot his name
Like new.I examined the repair and found no flaws.l was a paint inspector for GM Cadillac for many years soon good job Caliber
Appreciate Craig for his patience, profesionalism and updates on the car. Already it was a unpleasant experience being in an accident, but he put forth his best effort to make me feel at ease .
We had an excellent experience. Craig assisted us with navigating the insurance world, he was extremely professional and really went above and beyond to ensure satisfaction. I cannot express how grateful I am that Caliber accommodated us.
The service was great, had no problems.
Great customer service. Will definitely recommend & return.
Looks like nothing ever happened!!
The staff was wonderful. Craigs team did a good job in repairing my car.
I was completely satisfied with the service I received from caliber auto service. Many thanks to Michael and the whole gang. You guys do excellent work. I'm very happy with the work that was done on my car. Great team work guys. I would recmoment caliber to my friends and family anyday. Many thanks again, great job guys. Ameena.
Really quick and easy. Ravin and Lisa were friendly and helpful.
The repairs look great and the car runs really good . The service advisor Ravin Patel was very helpful and the texts that I received during the repair process helped to let me know how the repairs were going. It was a terrible experience having the accident but the employees at Caliber collision were very good and helped to get us back into our car .
Very awesome experience! Great communication and extremely punctual delivery expectations. Raven is super professional and Lisa at the desk was so friendly which made my welcome very refreshing. Overall experience was superb and I will definitely be referring anyone I know in need of those services. I was throughly satisfied with the high "Caliber" of everyone there. Literally, you all are heads and shoulders above the competition. Thank you for how phenomenal my car looks again!
The entire process was organized from start to finish. Communication was very good on all fronts-Caliber's communications with the insurance company, rental car company, and with the customer, including regular updates on progress being made. A rare experience nowadays to receive such excellent care.
Caring and passionate customer service team. They were friendly and understanding my schedule and took my cars over all repairs as if it was their own and made sure everything was perfect. Most honest care care I've had yet! Please make sure they get credit for this.
Job well done! Parts fit and paint look great. If ever a need for any repair, I'll be back.
Thanks to take care my truck so professional. The job looking so good and I a happy customer.
Everyone did a terrific job especially the young guy who went over our car before we turned it in. He was so gracious to give us a ride home as well! Unfortunately I forgot his name. Mr. Patel kept us informed and made sure we were happy with the final result. Finally Lisa, your receptionist, is a tremendous asset. She has a wonderful personality and is the first person people meet and makes a great impression with her manners and warm, caring attitude. Thank you all!
We were well informed through out the entire process. Everyone was nice, friendly and professional. This could be very stressful time for us, but Caliber made everything so easy and stress free. Thank you very much!
My service personel were great. I enjoyed meeting them. Very helpful thank you so much. I was always updated on my vehicle being repaired. Vennie , Lisa and I'm not sure the other females name was who answers the phone but she was very helpful in me getting in touch with Hertz. I do not know what I would have done with out her help. Good job to all. Mary D
The staff are courteous and helpful
Well on top that all the parts fell off of the car yesterday when I was going to pick up the car. Now I check my car again and clips that inside the hood are all broken and the battery was put on wrong I will never go back to you or send anyone for service there. I think that the employees have to be trained or back to school. I am so disappointed I will be give them a call tomorrow due to the other problem I have with the car.
Didn't start out good but ended up great!
Repair job looks perfect and got the car back ahead of the time promised within 48 hrs. Good as new -- thanks!
Great job and big effort dealing with insurance to get everything covered.
Very satisfied. Thanks so much for getting it ready earlier than anticipated.
Very professional--craig and Jessica! Thankful for the lifetime warranty too.
Ravine & Craig were very helpful in the repairs of my truck. Only downfall I experienced is having to come out of pocket for a repair. Otherwise, I'd only use caliber for future repairs.
They did an excellent job!
Excellent communication from start to finish
Finished ahead of scheduled
I'M VERY HAPPY WITH THE SERVICE AND YOUR PEOPLE ARE VERY KIND.THANK YOU VERY MUCH.
IN THE FUTURE IF I HAVE TO RECOMMEND SOME VARY I RECOMMEND YOUR COMPANY.
The service was extremely professional and took less time to complete that I expected.
thanks for your attentions.we are satisfied
with the job done.
Everyone was pleasant and easy to deal with in spite of the reason I was there. (To fix my car damage).
They made the whole experience easy and comfortable.
Ypu took good care of me and my vehicle. I appreciate the status updates regarding the completion date. Thank you.
Friendly, professional and thorough!
Kept me updated daily.
My car looks like new again!
Extremely easy and painless. Really appreciated the care and attention I received. Great job!
Even though I had to deal with several people (mark, Then Craig then Jessica ) and it took 26 days to get car repaired and back to me in the end it all worked out and car looks new again. Thank you I appreciate it.
Excellent service, outstanding client relation. Not very convenient rental car pick up process with Hertz but great to be able to drop the rental at the shop upon completion of work.
The car looks great. I am very satisfied with the quality of the work done.
It was well done and on time also i am please with the job
I loved getting an update on the repairs everyday. Excellent customer service by Craig.
Granted it only been a day but I have high hopes. Great job!
Efficient, quit and accurate.
The service was excellent, from the welcoming, communication, status updates, and car work, to the retuning of your vehicle in timely manner. I will definitely recommend this place. Thank you so much to all the staff, they turned my bad situation into a less stress and comfortable one.
Excellent customer service, specifically from Mark at your orange Blossom trail Shop. Constantly ,He was in touch with me for updates and to clarify any doubts I have. Kudos to Mark for such a great job.!!!!!!
We had Craig take care of us at the Orlando Caliber Collision and that is exactly what he did he went above and beyond to help us through problems to get our vehicle back on the road
My car giving me some random noise
Everything promised was done. Secretary at front desk was awesome & friendly. They had the car ready in a day & I didn't have to rent a car.
Very satisfy with the fixing of my car. Customer service very attentive to my needs.
Great customer service! I was impressed. Mr. Patel was very knowledgeable about the process and thorough in explaining to me. I was very pleased with the quality of service on my vehicle...Looks brand new
Very positive & helpful service personnel????
Handled super quickly. Wish someone called with update. I had to call but repairs done in 24 hours
You all were wonderful and made this whole process completely stress free and easy. Thank you for handling everything so quickly, and my car looks fantastic! Thank you!!!
Very good service, people very polite, very happy with our experience
They really went above and beyond. Excellent customer service, finished the car super early and it looks and works fantastic.
I'm completely satisfied, excellent work with expediency. I can't believe I had a collision I'm overwhelmed .
Very satisfied with everyone and everything! Thank you
I AM VERY HAPPY WITH EVERYTHING !!!
EVERYBODY WAS VERY FRIENDLY AND HELPFUL.
Great Service! Very professional and was so impressed that my car was done in less than 24hrs. I would HIGHLY recommend taking my car to this shop, they know what they are doing and keep communication open. Don't ever want to have an accident again, but if I ever did, I wouldn't think twice about coming to Caliber Collision. Thank you for your service!
Ravin Patel was a courteous and professional advisor for us. He kept us up to date on the repair work on our van and was generous with his time explaining what needed to be done. Repair decisions were intelligently made and expertly executed - we are very happy with the results! I would certainly use and recommend Caliber, and Ravin, in the future!
Yes I'm very pleased and satisfied so far everything is OK thank you caliber collision
I was impressed with the speed and excellence with which my repairs were completed. Would recommend them any who needs their car repaired.
My promise of completion kept getting pushed back. When You told me that my car was ready, I noticed that my right front mirror was never fixed and the car had to stay an extra day. Also, the young lady that works in the front of your store came across very rude.
The staff helped out greatly with getting my car in the shop and fixed in a decent amount of time
I was satisfied with the repair but not the customer service. I noticed something was wrong with my exhaust from the accident and told them about it and instead of looking at it to see if there was anything they could do they simply talked down to me like I had no experience with cars and told me that my exhaust problem wasn't related to the accident even though it wasn't there before. So now I have a noisy exhaust on my brand new car
I was really pleased with your costumer service and how friendly everyone was. I thought Jessica did a great job. She should get a raise. Ravin Patel did a wonderful job with the whole process. He should also get a raise. I will be recommending Caliber Collision to friends and family. Thank you again.
GREAT COMMUNICATION AND GREAT TIME FRAME ON THE REPAIR. THANKS PETER
I had a great experience with Caliber Collision. I was well informed and updated on any and every changed that happened to vehicle besides setbacks because of insurance adjuster I will recommend anybody to get their car fixed there.
I don't think I've ever has a repair go that quickly before. Good work.
Excellent service. Quick, efficient and well done. Extremely satisfied!
Very friendly workers, my car was done sooner than predicted and they did an awesome job!
The car looks great. My only issue throughout this entire thing was communication. I was told on Monday that the car would be done Wednesday. Wednesday passed and no one even called to say that they were running behind. I finally called and I was told it was because you were down a painter. I understand things happen, but a phone call would have diffused the situation. I was then told the car would not be done until Friday. Friday finally came and I had to call to pick it up. I had a rental car and I work. This entire situation made me feel as though my time meant nothing. I already spoke to the manager and I do not wish a call back.
Everything was wonderful! Better than expected.
I wish they stick to the time framed they finished the repair. Little more accuracy and speed.
Love the fact that they call and send a text letting me know each and every step that was taken during the process!
I was informed of everything every day. The process was smooth. Everyone was friendly and professional. They made sure the job was done right. I would highly recommend them.
Very efficient repair and knowledgeable staff
Really great job on my truck even cleaned up the inside the outside. Thank you very much Edward K
Job well done in a timely matter , staff friendly and professional.
Caliber collision was able to make what could have been an difficult situation, pleasant to deal with. Repeated updates and pleasant Service Advisors were key in alleviating most of the stress. Thank you.
When I arrived home I noticed that one of the rear signal lights it's not working and there is a lighting cable hanging from the back bumper. Now I have to take time from my schedule to get that fixed even though my vehicle was at your shop for 2 weeks.
You guys are awsome did a very great job with my vehicle I would highly recommend anyone to get service @ your shop.
They were very efficient & helpful
Yes my advisor was very professional and always kept me post of the status of my vehicle.
Just got it back. Looks like when I drove it off the lot new, less than 3 months ago.
The door is not flush at the bottom. It is off a little but not that bad. If the truck was not 13 years old I would bring it back up. The rest of the work looks great.
Excellent customer service and frequent status updates on the progress of the car. Car was finished before the scheduled day.
Told only 1 wk turned out to be 3 wks. The detailing was horrible with metal shavings on the inside seats, several scratches on car, rubber around driver window was completey falling off window. Had to leave car to get complete service for the unfinished items after 3 weeks of getting our new 2016 with new roof. The roof still had a size of a dollar coin stain that didn't match the rest of car paint, passenger front window tint was completky scratched must replace tint, front driver seat stained. Not completly happy of how car was returned to us and after our walk thru had to leave car again to get these items repaired to look like a new 2016. Plus we had our very own business van brought in to caliber as well for service during same time as it was in a collison 3 wks after elantra was brought in. We now have 2 vehicles with caliber which elantra is making 3 wk anniversary. Not happy!
great example making sure everything was done right
Your service is excellent, thank you
Thank your employees for a job well done. They were courteous and very helpful.
Peter and Ravin were awesome. I felt like they cared about my car as much as I did!! Would recommend them to anyone anytime!!
Excellent job on matching the paint
Ravine was fantastic. He was very responsive, friendly and answered all my questions. He made the whole process easy.
Steve was absolutely wonderful ! It's nice to know there are still businesses out there that show a real concern for the customer!! From talking on the phone with Steve to meeting him in person discussing my car, he was professional, polite and thorough . I was overwhelmed at how wonderfully my car looked after the completion of the damages, and I could see the pride on Steve's face. He represents caliber collision with the highest of standards! I have already recommended , Calliber to everyone I know. Thank you so much for taking pride in your work and making me, the customer, feel completely comfortable and satisfied.
Everything was done in a timely manner,and was handled with professionalism. Again,THANK YOU. , and I will gladly recommend Caliber Collision to anyone requirin any repairs to their vehicles. THANKS AGAIN...lb pi Michael U
Everybody was friendly and extremely helpful. I like the fact that emails were sent giving me constantly updates. I would highly recommend.
Everything looked fine - but when we got the car home - that night - the windows on both front doors automatically open every time the car is unlocked. It's very strange - and has never happened before! We are taking it back on Monday morning. Very bad to have when it's a rainy weekend!
Very professional, kept me informed and updated on my vehicle repairs. Thanks
I was pleased and surprised to receive e-mails letting me know the status of our car repairs.
This was very helpful in planning our transportation needs and costs. The repair site looks great and all staff was helpful. Keep up the great customer service!
The environment was very welcoming and professional from start to finish. The work was done in a very timely manner, and the finished product was outstanding. I would confidently recommend caliber collision to all my friends and family.
Vehicle Make : Volkswagen
I was impress the day I walk in the shop. Took care of my vehicle. Until I pick up my van . They were texting me what's the update o. The vehicle. Until ithe job was completed . I would recommend this shop to any of my friend . If I ever need a body shop again caliber Colition is the place ,the all to the staff for bringing my van back on the road .????
You guys did a great job! Thank you so much!
Therepairof the car was fine. Customer service was lacking. I kept getting texts telling me my car would be ready Tuesday so I went out of town. Got a call on Friday saying it was ready but could not get there by close that day. Was told to come Saturday morning and they would make arrangements for me to pick up car as a training class was going on. Saturday morning no one knew anything. Finally asked a man to find out whoever was in charge and a manager came out called a couple of people at home and worked it I
Out. Was embarrassing sitting in lobby and no one there. The manager that helped me was from another store and was very nice.
I greatly appreciate your expertise and flexibility working with us. Thanks again!
Excellent service from the start to finish. The repair looked as if it was purchased brand new. I would definitely bring back my vehicle to this location.
Fernando **** III
Everyone was very polite and attentive during my two visits. You are to be commended for hiring the people that represent you.
Very happy with everything (great job from Peter and raveen)
Lavin was your employee that helped us. He kept us in the loop on everything with our car and was always looking out for our best interests!!!! Great employee you should be proud to have him!!!!!
Very good customer service. Estimate process took a while but overall service was very good. I would recommend to others
Probably the best car repair experience I've had. Courteous, timely and kept me informed off everything going on. Completely handled the interface with insurance and with rental vehicle. Added bonus was a very cleaned up and detailed interior.
very happy with the repair. The service was great and done in a timely manner.
Everyone was professional and overall had a great experience!
Great customer service, work on vehicle was flawless...overall great experience.
Put original parts on without the insurance estimates and asking me first to authorize the difference
You guys did a amazing job thank you so much!!!
Very professional & courteous service.
Thank you for emailing me every day till it was ready and letting me get some items out of the vehicle. Everyone is friendly. Michelle is very nice and excellent to work with. Thank you all. Looks great.
Very professional and very quality and quick repair turnaround. Communication was excellent and expectations were met and exceeded. Pleasant and responsive staff. If I ever need car body repair I will most certainly return for repair service. Cheers and thank you and your team for your efforts. Thank you Ravine and Peter. JL
Great customer service and repairs! Would come back again and again and again
Thanks for keeping me informed every step of the way and the professionalism.
Thank you for all that you did to return my car to new.
The service was outstanding I can't believe that they finished my car a day ahead of schedule. This was probably the best experience I've had with fixing a car after an accident. I will gladly tell my friends about caliber collision.
Caliber did an excellent job restoring my vehicle to as good as almost new!
Everyone was very helpful and accommodating. They answered every question I had and were understanding of my busy schedule. They were also very efficient and polite!
The associates are very friendly and courteous as well as the service is very professional.
You were very quickly and effective thank you
Great service, speedy repairs, quality work. If I ever need to have work done on my car again Calliber will be my first choice.
Everyone was totally professional and helpful. Thank you Peter for your assistance. James V
My car looks great. Thank you!
Great job Peter was awesome and kept me informed throughout
Excellent service - everyone was great - thanks
Amazing job! Everyone was very kind and understanding, everything was explained to me at each step, and the work was done in a single day! I had expected it to take at least four! There are no words to describe how happy I am with the service and the beautiful work done on my car. Thank you, thank you, thank you!!
I am amazed at how your paint crew matched my original 2006 paint. The newly painted repaired area blends so well!
The car was ready ahead of schedule, which was wonderful--especially because I had the expense of a rental car.
I liked how professional you were and the emails were entertaining as well as informative
Fast time and great body work
I am complite satisfied ,all the employet are so nice i will recomended Caliber to my friends and Families.
The team did an excellent job communicating their progress and made sure to both set my expectations - and meet them. Peter and the entire team did a wonderful job.
Courteous and professional
Every step of the process was exceptional. From the online chat, to the phone call from the central scheduler, to the face to face interaction in the office. Michelle and Ravin were in constant contact and were amazing. It was our second time using them in the last 6 months and both experiences were exceptional.
Many thanks to Ravin and the Caliber Collision team so much for their excellent service. It's rare these days to come in contact with folks who really care about their customers. I really appreciate everyone going the "extra mile" in removing the retention water stains off the chrome. I can say that I received 5-star service from the moment Michelle called me.
Please extend my thanks to Peter and Michelle as well.
The entire Caliber Collision team were very friendly and professional. Thank you all for going beyond and above the call of duty.
Thank you at Caliber Collision again for providing such great service.
experience with caliber collision is one of the best, I never seen the level of customer service and support ever any where.
My visit to Caliber Collisions was excellent. It all started with a welcome and a smile from Michelle, she attended me right away. Ravi was very professional and approached me with a hand shake, kept me with uupdates by texting threw the process. Finally, when I went to pick up my car I was extremely impressed by job well done. I will refer my family and friends to Caliber Collisions. Thank you for making me feel comfortable thru the process.
Job well done customer service excellent!!
I have a profound expectation from your team's work ethics and effeciency from front desk, reps and to all staff behind the scene. This is not a 1st impression since i've been in this situation before. Thank You for bringing back my life.
all employees were wonderfully helpful, answered all my questions, were totally professional and very considerate. of course my repair looks great! I feel confident recommending caiber to anyone who needs this type of service.
Looks new again and you made the process quite painless! ;-) And thanks for the detailing!
Called me and told me my car would be ready before five so I left my job early lost money rushed over in traffic got there at 508 and then had to wait a full hour before my car was ready.
The whole process was great. I was very happy with the customer service and overall service of the staff. I would definitely recommend Caliber to anyone I know. Thank you for making this as great of an experience as it could be considering.
Great customer service, great customer interactions and most important of all I'm overwhelmed by the magnificent job that was done on my vehcile. Thank you!
Everything was good . Car looks great and was returned to me timely. Thank you .
Wrong wheel ordered
Temperature gauge not working
Tire pressure not even
Fast and dependable service. Kept me informed as to the progress of the repairs. Will highly recommend Caliber Collision for any type of auto repair.
What I like was that it was repaired and I was able to pick up on the day they said. I didn't have to go back and forth. Thanks for that
You did a FANTASTIC job in repairing our car.
It looks like a new car.
We appreciate the timely manner in which the repairs were made.
The professionalism of everyone is significant.
Also the friendliness of the staff.
Again, THANK YOU VERY MUCH!
Kathryn and Wayne H
Very Professional Honest and Friendly Staff Thank You will recommend to anyone who is looking for a repair shop.
I'm very disappointed with the service rendered. My vehicle went in for simple body work. The bumper was replaced as well as the muffler caps and that looks good, but the car is running very bad now. Before going into your shop the car felt slightly shakey/wobbly because of a car accident. That was the reason it went to Caliber, but now after getting the car back from caliber it's extremely sluggish, it feels as if the brake is constantly engaged. The acceleration is sluggish, the steering wheel is now stiff, and more difficult to turn. Before giving Caliber the car I specifically asked the mechanics to check if the car needed an alignment or any other repairs because of the accident, the response was "No it's fine, it doesn't need an alignment". Well, after driving it I can easily see it's totally out of alignment. I don't understand why the technician didn't fix this. I don't know if he didn't really check what i asked, or accidentally damaged another part of my car while inspecting it. I want to be able to trust that this was not intentional. My nissan dealership inspected it and put down in writing that i need an alignment, this was all after the accident. After the accident my car was driving shakey/wobbly, but instead of telling me why that was happening caliber did something to my vehicle that makes it drive worse. I use my vehicle extensivley with a volunteer work i do, and i need to make sure it's safe for all of my passengers. I would like to settle this peacefully, with Geico paying Caliber for all the repairs, but i need Caliber's mechanics to be completely honest and thorough with repairing my vehicle. I don't mind waiting longer to have it fixed properly, that's fine, i want the mechanics to give my vehicle the proper time and attention it needs so it will be repaired, but i can't have my car damaged worse than when it entered your shop.
Ravin consistently kept me informed of the requirements to repair my car. He explained what was needed, how long it would take, and options for rental car, et al.
Top notch staff from the receptionist, Michelle, to my repair agent, Ravin. Caliber Collision is the ONLY place I would go for repairs. Thanks!