Excellent customer service! Tim and Dustin were very attentive and willingness to go that extra mile, impressive!
YOU MADE THE CAR LOOK LIKE THE DAY I GOT IT FROM THE DEALER. YOUR STAFF WAS TERRIFIC AND VERY ACCOMADATING. THANK U FOR A GREAT EXPERIENCE, I HOPE THAT I DON'T NEED U AGAIN BUT WILL COME BACK IF NEEDED. GREAT JOB!
Bumper replacement looks great, like nothing happened. Good job and courteous Staff, Hailey in particular.
What I liked best about my Calliber Collision experience was the way the personnel updated me via e-mail, text, or phone to tell me where my vehicle was in the repair process. Overall, Caliber Collision personnel are very customer service centered.
Fast service. Great work. And kept me informed. Great job !!!
Great service nice poeple
The communicate could of been better. Especially when the car was done. I was the primary contact and heard nothing about it being done until I heard something from rent car company to return the car that day. Beside that they did a good job on the car.
Loved the communication by texting. Loved the ease of the check in process. Everyone was very friendly. The car looked absolutely amazing. They did an excellent job. Very professional and would definitely recommend to others. Thank you so much.
Your team is excellent with keeping me posted, answering questions and completing the job in an efficient manner. Thank you.
Excellent job and great communication throughout the process.
Using Caliber Collision was an executive decision made due to our Companies auto body repair shop being to busy to service our needs. Caliber Collision has a Very Professional staff and great repair team and they have certainly earned our future business.
everything was great from start to finish.
I expected a really good job according to the high price that I had to pay (from my on money since this was a hit and run case). Also, I consider that the job was very easy to repair, just a simple scratch.
I had to come back to the installations and after the repair I am still not happy.
You have to work in establish/improving the "Quality Control"
The job was done right and that is great but being treated the way I was treated by Dulce is the main reason I will be back there if I ever need. Great job!
I loved receiving the text and phone call updates on my car. I was always aware of what was going on and never had to guess what to expect.
Very satisfied with all aspects of my Caliber experience.
Great paint job! Service was great. Thanks Scott!
Dulce was so kind and flexible throughout the repair process. My car was returned to be sparkling and good as new. I will definitely return to Caliber for any repair needs in the future.
I was very impressed with the staff & cleanliness of your facility. I am happy with my car & appreciate the. Way you kept in touch with me! I would definitely recommend you to anyone with the need. Thank you!
Thank you for keeping us informed--I've never had a shop be so attentive. It was greatly appreciated, and the repairs were amazing--like brand new.
I had great service.. My car looks like new again I couldn't be more happier .. And Raymond did an ousts ding job making sure everything was done correctly and to perfection.. Thank you
I was truly satisfied with the appearance of my car upon completion. I loved the content updates of progress and Ms Dulce Dilone was excellent in all categories.
The overall experience was great. The service was fast and the employees very attentive. Dulce did a great job keeping me informed. Thank you so much. I will recommend Caliber Collission with no hesitation.
Muy contenta con su trabajo satisfecha quede con mi carro y el personal muy amable ,muchas Gracias a Dulce
Excellent. The work was very well done. I was well informed about the progress of the repairs. The staff is professional and friendly. I would recommend this shop to family and friends.
They communicated dairy with updates regarding the progress of my car. The office was clean & impressive, not to mention their staff. Clean, friendly, and in no rush to get you out the door. They took time with sincerity. I would recommedn recommend them to family & friends. T hant you for all you did for us.
Fernando helped out tremendously with keeping me up to date on the repairs. He got me in quickly and got the repairs done efficiently and done right. Also helped with getting me into my rental with no problem. Definitely would highly recommend to anyone anyday.
The customer service was excellent. I was kept informed about the progress of the repairs. I am very satisfied. Thanks Dulcie.
Omg where do I even start? Ok so the body shop repairmen did an amazing job on fixing my car. The front office staff was amazing. But I have to point out one specific person today. Dulce. Dulce is my saving grace and if I ever got big money I would give some to her. She's one of the most caring souls I've met in a while that it makes me cry actual tears that someone can be so nice and gives me hope in humanity again. Love you Dulce and the caliber team!
Was very pleased with both the results of the work and service I received. The bumper looks brand new. Thank you!
Dulce was my service adviser. She was very friendly as we're all of the people I interacted with. Then I was treated to a very nice surprise when I saw that the team had washed, vacuumed, and deodorized the interior of my car. Couldn't be happier with the outcome.
Did great job . Updated me regularly on progress
Very good service, was kept informed everyday and vehicle was ready a day early. Would recommend them to anyone needing repairs
Work was well done and people were very nice.
Communication between local and corporate could be better
Very freindly and enjoyed the short wait time in lobby. Thank you very much
1st est. Of time to repair was weighted so heavily in the maxim under promise-over deliver it was ridiculous. It seemed like you were unwilling to hustle in the beginning. Due to Christmas and New Year holidays. So the repair was promised for January 6th having brothers in the Monday before Christmas and then it was ready two days later and caught me completely by surprise. It's not that I don't appreciate the quick work but it seems like a very strong resistance on the part of caliber collision - estimated date any earlier than January 6th would seem like an awful long ways off to locate and replace a driver's side mirror and paint the bumper. I'm very satisfied with the work but I felt a little frustrated by the process
Writing up an estimate, telling me this piece will be taken off so clear coat covers under everything and not doing so. also, when buffing the bumper, burning the paint and fixing it by using a paintbrush to cover. By far the worst repair shop I have ever dealt with. Will not recommend to anyone. Also, State Farm has been notified, hopefully will take Caliber Collision off the Preferred Service Agreement List
I was updated as the process went along. My car looks perfect, again!
Great service and fantastic quality repair.
Calibur did a great job on repairing my car and got it done in a very tmely manner, minimizing the time I was without it. When I picked it up it looked like it did when we drove it off the car lot! Dulce, our service advisor, was wonderful and guided us through the procedure; keeping us updated on the car's progress. O would definitely use this company again.
The repair work was done seamless,incredible well done,the car looks better that before the accident.It was returned clean inside and out.
The time frame was better that anticipated.
The employees were friendly, professional and very
helpful.They made it worry free after a very difficult time. Thank you to all of you.
Excellent!!! And along with the great repair job the car was spotless and shining...like it just came off the show room floor. Many thanks. You're a class act.
Excellent job I will come to you again
They always kept me up to date on the repairs. Very friendly and helpful
Will was excellent with keeping me updated on the status of my vehicle. He actually completed the repairs prior to the estimated completion date. Outstanding customer service. I would definitely refer a friend to Will & Caliber for their vehicle repairs.
Vehicle repairs completed as ordered and all done in
a professional manner. nice job!
My experience with Caliber Collision was superior. The staff were very professional and courteous to my needs. I really enjoyed my text updates on my vehicle. I would Highly recommend your company.
Everyone was very nice when I would call about my car . Did not keep me waiting when I would contact them .
Great customer service! Would highly recommend Caliber! Love the text message updates. Thank you!
I love the texts that I got regularly about my car. Gave me a lot of comfort. The estimator assigned to our car was very informative and courteous We would recommend Caliber to friends and family. A good experience after a bad one. Thank you
Looks Great. Good people to deal with.
Awesome service, always kept me up on the progress of my vehicle.
Staff was courteous and professional from start to finish.
You helped when I needed you. That means everything. Thank you.
My service person Will was great courteous and kept me informed thru out the entire process.
Everyone was so nice and helpful.
Just sorry it was there two days early due to a miscommunication. My husband also told me he didn't think the door was buffed out correctly. This comes from his being an automobile restorer for 40 years, Said if I brought it back to you it would be another few days and I can't tie the car up again. Guess he will buff it out so that he is satisfied. Thank you, Linda
It's not a Caliber Collision dissatisfaction. Its a parts issue beyond the control of Caliber Collision. You still owe me a seat cover. We worked it out. The manager was extremely polite and professional. When they get the cover I will take my vehicle back and they will finish the job. No need to contact me about the survey.
Yall were awesome about. Telling me everything u did . And kept in touch I will recommend u ..
AWESOME CUSTOMER SERVICE!
They us updated on our vehicle, telling us how for along the process of the car being completed.
Car was finished one day early, clean & detailed!
Thank you, again!
Great job, thank you guys..
Unacceptable largr area of "Orange Peel" in tge finish of the top right of the bumper.
Large area of cracked paint not properly removed prior to repainting and just painted over above the license plate just to the right of center in the bumper.
My husband is very disappointed with the poor quality of this paint job.
It took a half day longer than expected due to a part not arriving on time. The staff kept me informed and I made arrangements to get a ride for one more day.
An excellent job well done.
Terrible communication and overall they didn't seem like they knew what they were doing.
I was pleased with the repairs. A bit disappointed in the amount of time it took as I was told that I would have it back by Tuesday and by late afternoon,after I called to find out about pick up, it was pushed to Wednesday.Then I came to pick the vehicle up and Dulce had taken it to be rinsed off again instead of it being ready when I arrived and she had called me at 10:15 AM to say it would be ready 90 minutes later but then I wasn't able to arrive until 1:15 PM. So 90 minutes past the time and I had to wait another 25 minutes on her to bring the van to me. I appreciate the efforts to have it clean but I would have been fine to also wait until it had "cured" and not washed or rinsed it for a month and be done with the pick up in a more timely manner.
My only concern was that the new rear bumper had a pucker on the side of the car the did not have original damage. Dulce had Carlos look at it. He thought that It may have been bent slightly during shipping and that it would settle & smooth out within a week. If not, Dulce advised that they would order a new one and I can bring it back in for replacement at no cost. Even a car rental if needed. Everyone was very helpful and nice! Thank you for a great experience with Caliber Collision and Team!!!
Excellent service and I appreciated updates .
Vehicle Make : Volkswagen
You guys are the best! Stellar workmanship, professional staff and prompt service. I highly recommend Caliber Collision!
Excellent service. Dulce and her team have done a great job. Very helpful and courteous.
Thanks for the speedy turn around. Everything looks great. Thank you.
Getting my car done ahead of time so I could take it on vacation meant alot to me.Thank you so much.
Vehicle Make : Land Rover
Outstanding service! Highly will recommend.
We will be glad to recommend your service. Car looks great. It was finished when promised. Loved the texts.
Tara did a great job answering questions and keeping me posted on the status of the work. Thank you!
My car looks awesome. Thank you Terry
Tara and the staff were very profession and completed the job ahead of schedule. This was my second repair in one year and if we ever needed repairs would come back. Hope we don't need too.
Barry & Linda Horowtz
Everyone was a pleasure to deal with. The work looks fantastic. Thanks for everything.
The workmanship of the job itself is fine. My issue is with the cleanliness of my vehicle at pick up. There was this fine white dust through out the interior of my vehicle that I had to spend some time cleaning out.
Did not appreciate our car being held for ransom until insurance showed you a check. Also we cleaned a lot of white dust off of the back seats and trunk area.
They did a great job. Great customer service
I loved getting all the text messages from you guys over the past 2 weeks. Very good experience.
Considering that I had never heard of the company, and the appraiser told me what awesome work you were capable of doing. I had to see for myself. The customer service was great. Everyone was polite and helpful. Thank you again for getting my vehicle back to me in great condition!!
Keeping me informed by text every step of the way was awesome. Terry was courteous & highly professional. Having enterprise rental available & coordinating with them was terriffic. I already referred someone to you for repairs and brought my second car in for repairs! Yall r great! Debby Deese
First, I want to compliment your staff on a job well done! Pride in workmanship shows. I am completely satisfied with my experience at Caliber. Terry explained everything about the estimate and my questions were answered in a way that I understood. I would recommend Caliber to friends Oh, and a big thank you for having my Kia ready early.
I like the follow up texts about what was happening to my vehicle
I like that you would keep me updated on vehicle. All of the girls in the office were very friendly.
Our car ???? didn't not fixed it's Drive the same way thank you.we have to look some way to get it fixed.
The representative that we dealt with was unorganized and did not communicate very well. My wife requested the communications go through her for this matter and everything was sent to husband. There was also a gallon bottle of liquid wax with a hole in the top left in the trunk. Fortunately, it did not spill over in the trunk.
Vehicle Make : Volkswagen
Thanks car looks great. Your customer service was great keep up the good work don't find this too often in this day. Luv the text msg. Great
The repair work was done promptly and the staff was pleasant and courteous.
Great results. Great management team. Professionalism throughout the facility. They have a **** that works magic in a difficult situation.
About me,....I brought my baby (nissan 370z) to this collision center. I told them right away, I am extremely difficult to please. I told them if it is not perfect,......we would have issues with one another. Instead of telling me to go elsewhere, they took up the challenge.They even dropped and picked me up from work. At the end of the day, I came looking for something wrong. To my extreme pleasure, I could not find anything wrong. Perfect color, perfect blend. Looked completely factory. Kudo's to them!
Seems to be working fine. Car was extremely clean, too. Thank you.
Excellent workmanship, and so little time.
Thank you. My wife and I were extremely pleased with the customer service from the drop off, through the repair process; and, the, ultimate, pick up. We were also impressed with the quality of the repair. The car looks great. Thanks again.
Im beyond happy with the Work done on my car And the stuff are so helpful and friendly which made the process so much easier and faster for me . Especially the front desk girl "Tara " she's very nice professional and provided an outstanding customer service . Thank you Calliber collision
I would find it hard to think of anything you could have done to make it any better.the time and the quality were very goodI had a very good mechanic recommends you and I am very happy he did thank you for the nice job if I ever need any more work done you will get itGreg Davis
Carlos and Tara went over and above in their efforts to explain all the details of the repairs and to make sure we were happy with the results. I was impressed. Thanks
very professional and timely. Repairs done as ordered.
I asked Caliber Collision to refinish my front bumper, right front panel, and refinish all four of my alloy steel wheel rims. In 3 days time, they did an outstanding job, fantastic paint job along with four absolutely brilliant refinished wheels. True, classic professionals. Edwin Ponce, general manager of the Clermont, Florida facility, was a true professional, personable, respectful, and honest. My 2002 Nissan Altima looks absolutely fantastic. Thank you Caliber Collision!!!!!! Jeffrey A
I am very pleased with how quickly my car was taken care of and it looks brand new thank you
I think you did a fantastic job I am completely satisfy thank you
Tara was incredible to work with! In my opinion, she went above and beyond to make certain the entire experience was seamless!
Good attention to detail.
Tara did a great job keeping us informed about the vehicle. It's not everyday I can say I would recommend a business but after this great experience I will let everyone know about Caliber in Clermont. Thanks again!!
My wife and I were grateful that you finished our car in only 8 days. Thankfully, we were able to leave on Tuesday, March 4 and we just barely missed Winter Storm Thor that closed roads in western Kentucky just a few hours after we passed thru. The car drove just as it did before the accident. Thanks!
We are about 95% satisfied due to the color of the bumper is darker then the rest of the car. I was explained that it was due to the bumper was made of plastic. However we were comparing to similar car with similar color and the other car's color was seamless throughout. The customer service was very good. Dulce and everyone were very responsive and courteous.
Excellent job, thank you.
I am so impressed with the service!! I was updated regularly on the status of my repair and I appreciate it!! Tara was excellent!!
Vehicle Make : Volkswagen
Tara truely understands what customer service is all about. I'm sure you are proud to have an employee like Tara representing your company.Also your reception staff were very friendly and helpful every time I entered your facility.
Inside the cabin, it smells like toxic fumes, like wet paint. Have to drive with windows down it's so bad.
You guys did a great job thank you.
We like the texting update.
Tara, was great with keeping me informed with the status of my vehicle and answered all my questions. Great Job!!!
Looks like a new car. Said it would take 3 days and I had it back in 1. Supper service.
Although it took two tries at getting the right color match and also a part had been forgotten to be replaced I was satisfied with the associates that completed my car
Excellent service! We are very grateful for everything!
Vehicle Make : Mini Cooper
The work was done in a timely manner and the staff was friendly and efficient. Thank you, Tara.
Car was not ready when I arrived. They were still working on it even thought they called me the day before and told me it was ready. When the car came out it had a couple of bubbles in the paint and a slight ding in the lower fender that was just repaired. Then they asked if I had ten more minutes so they could fix it. I told them I have already been here an hour and a half and I can't wait any longer. The manager was more than polite and told me to bring it back if I have thirty minutes so they can fix it then before the conversation was over he said it would take an hour or so. So, it went from ten minutes to an hour or so.
Wonderful service. I like the way we were kept updated on the process. Great customer service.