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Vehicle Make : Mazda
Michael D..
2 out of 5
I originally had my car fixed after a front collision and they did great work. With progressive I had the choice to go to a dealership or to a local auto body shop and I chose to support local businesses. After picking up my car I noticed new chips off the back bumper that I believed were not there when i dropped it off originally. I called them the next day and the gentlemen at the front desk said to being it in they will take a look at it and take care of it. I dropped it off on the 12th, got a call the 13th from a woman saying they didn't know what was being done to my car....I explained the situation and she said everyone was on vacation or off so thats why no one knew and that if there were any issues then they would call me back the following day. I waited a week and called on the 19th to see what was going on with what should of been just a quick paint job. No one seemed to know what was going on with my car after being placed on hold twice. Actually spoke to Tom **** and he said he was reviewing cameras to make sure they were at fault. He said he would call me the following day. I waited till the 23rd because I understand people get busy and watching cameras is a time consuming activity. I spoke to someone who said that Tom was not in and he would leave him a message. I never received a call from anyone letting me know what was happening and where they were in the process. I eventually just went and picked up my car on the 27th and they happily gave it back to me. I don't care that it never got fixed because of how small it was but I think their way of communicating to the customer is completely unprofessional. I am a business owner and if a customer claimed one of my associates did damage or something in the same criteria in my restaurant I would put ever effort towards finding out what happened and make sure none of my associates were at fault and happily communicate to the customer that I reviewed camera and can't see anything or what I see is not their account of the story. If they did it or not I'm just going to send my money at a dealership from now on!
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