Timely repair. Great communication through the whole process.
Staff did a great job of keeping us informed daily as to status, etc. Only comment I would have is that it seemed to take a bit longer than it should have, based on having to wait on parts ordered. Seems to me, as USAA had already signed off on estimate that the parts could have been ordered and waiting when the car was dropped to fit into your work schedule, vice waiting until it was on property. Other than that, work looks good, communication was excellent.
This is the third time I have used Chantilly Auto Body and each time has been a great experience! They are professional, fast and do quality work! I will use them again if needed!
great communication. vehicle delivered before estimate. Great Job.
When I got home I realized that the seatbelt had become stuck underneath the seat In such a fashion that I had to spend an extra hour dissassembling to adjust the seatbelt back into its proper posturing.
My customer service rep Carol provided unparalleled help. She did the regular tasks of her job with supreme efficiency and went beyond her duties to help me.
She did everything in her power to get me back in my car as quickly as possible and even let me know my inspection had expired while the car was being service. Furthermore she arranged for the car to be inspected so I could get on the road as quickly as possible to drive 13 hours to reach a critically ill family member. She was a true blessing to me through her exceptional service and caring. The car appears to be back to pre accident condition. Thank you for steering me to this shop.
Thanks to Carol and Kenny for the frequent updates and terrific service.
Another painless repair job done by your shop. Even years after repairs they have stood up to the test of time and you can't even tell.
Amazing experience and too notch facility ! Extremely organized and very professional staff! Will recommend to everyone!
Fast turnaround, excellent job.
Very smooth process, easy to work with. I appreciated the daily updates.
very accommodating and transparent.I was updated about the status of my vehicle daily.
Vehicle Make : Volkswagen
Excellent work and ahead of schedule!
The Chantilly Team is professional, attentive and responded exceptionally to the restoration of my Porsche. The alignment, paint and attention to detail were excellent.
Vehicle Make : Volkswagen
Everyone helpful and always kept us informed.
The estimate was quick; Carol kept me informed by phone regarding updates when it would be ready; she is professional and respectful. She put it through wash. When I saw the outstanding work it appears like a brand new car! Even **** was excellent. Thank you 5 Stars!!!
Pleasant experience working with you.
Looks good. Finished a day earlier than expected.
The repair work on my Mustang was excellent. It's in even better shape than before my mishap with the deer and the street sign. There was one small spot that needed a little rework, but you took care of it right away. I especially appreciate the communication I received during the nine days you had my car. You kept me well informed every step of the way. Thank you, so much!
Wonderful staff handling all stages of repair--from estimate to delivery. Exceptional communication throughout with the option of email messages or phone call. Car looks brand new--thank you!
I really like the communication of status.
They did a great job on my car.
Pleased but was expensive
Carol Holmes is the BEST.
Thanks for a great job and excellent customer service.
Everything was real easy and quick.
I am completely satisfied whit the results
Good work. Good communication on repair progress. Someone (could have been the tire oeople) misplaced my tire-changing tools. Would have liked follow up on finding these important pieces of equipment. Otherwise, good service. Margaret Bond
You are awesome. You do a thorough timely job and I am always pleased with your work. Your representatives are always friendly and professional!
I really appreciated the emails and calls to keep me informed about the progress on my car. The work was completed quicker than I expected and was well done.
Thank you for keeping me in the loop on the repairs.
I was incredibly impressed with my experience with Chantilly Auto Body. Every staff member who assisted me was kind, courteous and an utmost professional (Christie Greeves was great to work with). I appreciated the daily emails and phone calls I received from Chantilly Auto Body notifying me of the progress being made with my vehicle- it kept me feeling informed and appreciated as a customer. I know what it's like to feel ignored and insignificant as a customer, and this experience was the complete opposite. Thank you for keeping me optimistic following my difficult collision incident.
I appreciate the daily updates from Carol. She was always short and sweet. (She says she has to make 110 calls every day!)
I rented a car from Enterprise in Herndon and they told me of your excellent reputation.Kia told me to go to you as well!
I'll recommend your company to everyone!
Great work and appreciate being kept in the loop.
Best auto body ever. I'd recommend to anyone. Chantilly auto body: don't change a thing! Don't ever change!
Good commutation from start to finish
Customer Service with my representative, Carol was fantastic. Thank you for continual communications and professionalism.
Quality work as always, terrific communication with the office as to the progress being made.
We were very impressed by the friendliness of all the staff and how we were daily updated on the progress of our van's repair. We were also happy with the actual repair job- our van was badly damaged by a run-in with a deer- but now it looks as if the acciendent never took place. A job well done!
After I got back home I really looked at the repairs. The dents are gone but the paint is chipped. I will contact you tomorrow.
Your team was efficient, polite, the shop spaces I saw were very clean, and the job was well done. The car looks like new again and I am very satisfied. Thanks!
Appreciate the frequent update and service. Good job.
You were fantastic from start to finish! I highly recommend!!
The time I was told it would take for the repairs and the time it actually took were quite different. I believe it was Carol was contacting me consistently, which was very helpful and I thoroughly appreciated her constant contact. The repair took much longer than anticipated and I was really disappointed it took so long
Very personable staff, excellent stays updated and work was completed ahead of schedule. Thanks!
Couple minor issues with molding and possible overspray. Nothing that can't be corrected. Manager was very quick to assist with the minor issues thus far.
There were areas in the paint that need to be repaired and I had to leave my car until at least Monday, if not Tuesday.
I do appreciate all the updates received.
Outstanding. Responsive. Dependable work every time!
Great service and communications. Over and above expectations of services.
Service was quick and high-quality. I was always aware of what was going on with my car.
Only hiccup was new bumper with overspray. They have promised new replacement, which will make me completely satisfied when delivered. No issues otherwise. Pleasure to work with so far.
This was by far the best experience! Everything was completed on time, and the communication was awesome! Job well done!
Prompt and professional!!
The work was completed professionally, and the office staff kept me informed of the repair progress daily. Good job!
I appreciate the professionalism shown and the reliable, excellent work.
You have the BEST customer service of any establishment I've ever done business with. Everyone I spoke or worked with was fantastic. I appreciate always being updated about the car status, the staff going above and beyond doing things such as giving me a ride home, the great quality of work, and the timeliness of the repairs. You guys are awesome! Will recommend to friends for sure!
Everyone is courteous and efficient. I will never go anywhere else to get any auto damages repaired.
Our car was finished ahead of schedule and the quality of the work is excellent. They even repaired some small damage that was there from a previous incident at no charge. I'm very pleased!
Vehicle Make : Volkswagen
Great experience start to finish - thank you!
They did a good job and most of all it's life time warranty as long as I own the car.
Thank you for your hard work, prompt service, and excellent communication!
Also, thank you for not laughing at me for dropping a trailer onto our brand new truck... ;)
The staff was courteous and friendly, working to keep me informed of the progress of my vehicle's repairs.
all were very professional and should be commended.
Efficient and expeditious actions to accomplish repairs in a timely manner. Got the vehicle back sooner than expected.
Appreciated the daily updates on the status of my car. The final results were fantastic!!!
The work on my car was completed quickly. And thank you so much for cleaning it!! I got it back it much better shape then I when I dropped it off.
Very easy to receive estimate and schedule an appointment. Also loved the text status messages!
Thanks for daily updates. The work looks great!
The car looks great! Thank you!
Everything went smoothly and quickly. The car looks great. Thanks to Christie, Carol, and all the others who made this another positive, professional experience!
Friendly, knowledgeable, and great customer service!
I thought the ladies that work at the front desk were very good at reaching my needs. They helped me immediately even though they were very busy. What I wasn't crazy about was the email messages telling me when my car would be done, they weren't accurate. I did like the phone call updates though.
My wife and I appreciate the time and efficiency that was given to repairing our car.
Charles and Kim Graham
My truck looks fantastic. Service was great and I loved getting text message update about the progress of my vehicle.
The work came out nice but the 586.00 to fix the scratch and scrape on the front bumper seemed very high.
Vehicle Make : Mitsubishi
Dropped the **** on ordering parts for a secondary repair. Failed to find the reason for the engine failure.
Please give a very special thanks to Amanda Tipton. I have never had better customer service.
"People expect good service but few are willing to give it".
Communication is great and the car looks great!
You called to schedule an estimate about 5 minutes after we reported the minor accident on the USAA website! Got the estimate as soon as we could get there. Added rental car to the USAA site, and Enterprise called in 2 minutes! Damaged Tue afternoon - fixed by Thur evening. Very professional operation at your shop. Hope I never need you again, but this was our second time.
First of all my car was done in less than half the time I was originally told it would be done and that made me very happy. I loved the fact that Carol called me every week day to give me an update on the progress. All of the staff that I encountered was very friendly, professional, and courteous. They were also very knowledgeable. If I ever need repairs due to an accident, I will definitely bring my car to Chantilly Auto. I will certainly recommend your shop to friends and family. Thanks for a super job very well done. One more thing, my car was very clean, inside and out, when I picked it up!
A huge thanks to your team for fixing my car and working with some of my logistics challenges. Car looks great.
Whenever we have the misfortune of needing a body shop, Chantilly is our choice. Very satisfied customers several times over
I was very impressed by the daily progress updates. Thank you.
Thank you for cleaning my car as well as repairing it. Definitely wasn't expecting to see my car clean afterwards!
Excellent customer care and communication throughout the process. Thank you.
I was kept well informed on the status of the repairs. The new paint matched the original paint very well.
Paste and scratches clearly seen in day light by myself and the nice lady who drove car around for me. She wiped it off with her fingers.
It truly didn't look painted.
The repair looks really nice but the car came back with one new scratch on it . But Kenny the manager said he would take care of it.
Excellent service. Really appreciate the notifications and professionalism of the staff.
Very pleased with the whole experience. Excellent service start to finish. Thanks.
I was very impressed with the constant updates via text message and follow up with phone calls. The service provided was amazing and the truck looked like a brand new one when it was done. Thank you Chantilly Auto body for taking care of my B.A. truck!
Great customer service. Appreciated the daily feedback!
Vehicle Make : Mini Cooper
Great customer service, especially the status update calls. Thank you
Love the text message updates. Perhaps you could make them interactive? I had texted back a couple replies/questions and didn't get an answer but that was a cool method of keeping me updated.
Excellent service as usual. Always very satisfied.
The service was quite excellent. I am very impressed with the quality of the repair! Will come again soon!
left car paint in interior of car- extremely noticeable, white
The entire crew at Chantilly Auto Body was A Quality work, competent advisors, and excellent customer service (who were always readily accessible and responsive).
Thank you Chantilly Autobody. My car was repaired 2 days earlier than expected!
Great customer service, professional labor and expertise, and great communications to keep me updated on the progress. Thank you all!
Took car back to shop 30 minutes after we picked it up. 1. car making weird hissing/ unusual sound whenever accelerator is depressed. Foot off accelerator, sound stops. 2. Light on dash that goes on when headlights are on does not seem to be working
Interface with Insurance was key to a prompt repair. Just got the car back and it looks as good as new!
Everyone was helpful, cheerful, and competent!
Thank you for your excellent quality of work and repairs. Also thank you for the text updates along the way.
Timeliness, follow up, and commitment to deadlines were substandard. Contact me at ****-****-xxxx or esvottero@yahoo for more specifics.
email and phone were most helpful
Appreciate the regular updates on progress!
I was very impressed with how my car was returned to me, great company and great work. 5/5
I found value in the day to day updates whether they were text, email, or a phone call.
During the drop off phase of the process It would have been more helpful to automatically have the staff send an electronic report as well as pictures to the customer vice sending them directly to the insurance. This will make sure the shop doesn't miss anything for vehicles with more involved damage and would eliminate any surprises when the customer picks up their vehicle.
My vehicle looks brand new after being keyed! Thank you also for getting it done in a short time - less than estimated! Thanks also for cleaning it so well - inside and out. I'm not glad this vandalism happened to us, but glad we chose Chantilly Auto Body for the repairs.
Thanks for your daily status report and delivering my car earlier than expected. That is good customer service - setting expectations upfront, and then delivering on time or even faster without skimping on quality. Thanks.
Great to have daily updates about progress of the repair.
Kenny was awesome! He listened to my concerns and made sure that my car was completed perfectly. My car was returned to me in perfect condition!
Vehicle Make : Volkswagen
Completely satisfied with the repair, however the inside of the car smells horrendous. I can't place it, but it smells like utter death inside. Can you ID what that is from?
I still can't believe I didn't recognize my car as it was being driven to the pickup area. The repair was flawless & It looks spectacular!!!! I will recommend Chantilly Auto Body to all my friends & family. Thanks again!!!!
Poor estimating for second time in a row. Initial estimate 700 ish. Final bill 2600ish.
Carol was wonderful at keeping me informed of progress- car looks great- have used them before and will always trust Chantilly Auto Body to do our work.
Wally was very helpful in Mechanical shop as well. Thanks ! Oh, and best part was they were finished 5 days earlier than promised:)
Totally professional and when I was not satisfied with one item, it was fixed immediately to my satisfaction
Extremely satisfied with the service, and the people at the facility. Keep up the good work.
Great work and friendly staff!
Really appreciated the daily update on the progress of the repairs. Great perk.
There is a problem with the right from daytime running lamp whch was included in the repairs. Also there was no washer fluid filled in the tank which was also included in the repairs.
They let know by phone call and email the progress. The car was ready on the day promised. You are better than the one up Willard from you. They are on the wrong side of 29 to use the name Centreville
Appreciate your thoroughness in finding all the damage and getting things fixed during this repair job
Excellent communication throughout the whole process. Convenient Enterprise office located at this shop for easy rental access. Super friendly staff from estimate to repair to pick up.
Love the continual updates. Everyone very professional
Terrific experience! I was happy with the entire process. Estimate was fast and our car was completed a week before it was scheduled! Thank you
Although it took longer than expected, we were given daily updates to let us know the status of our repairs. When I picked up my car today it was clean inside and out!
Amanda and Rafael were great!
Enterprises rental agents were great as well!
Everything was great from start to finish!
Great job! Looks new! Done quickly
Your team is friendly and professional. Thanks to ALL of you!
The daily emails are a great way to keep the customer informed, that system is awesome. The vehicle was delivered back freshly clean and the work was completed two weeks ahead of schedule.
All good and car not only repaired but also returned exceptionally clean.
Without a doubt, having Carol keep the customers up to date on the progress just adds an appreciative level of service to the overall experience. When looking over the finished work, Carol really listened to my concerns about a few details on the vehicle.
Mrs.Greeves was great to work with as well. She took and answered my calls promptly and efficiently. By the time the car was ready, your team, especially the ladies above, seemed liked long time business friends.
Very nice working them
liked the realistic expectations on time frame of work. Liked the car being repaired perfectly and it be returned cleaner than we left it. thanks!
Regular updates were a great help !
Chantilly Auto Body was the best experience I've ever had with a collision repair or service company. From the front desk receptionist to the estimator and to the mechanics they performed their jobs very professional and above expectations. I really can't say enough about the experience I would recommend Chantilly auto body to my friends and anybody else I can tell. Which I have already done. Thank you once again for an amazing experience and a job well done.
Outstanding quality of repair, timely as well as outstanding professional personnel. Would highly recommend to anyone. Ted Cryblskey COL US Army Retired
Helpful with keeping me updated on the car"s progress
Honestly I am quite dissatisfied. Both the person that checked my in and out were arrogant and coped attitudes when I tried to ask questions about the service. when I checked in having such a cursory review of the vehicle does not install confidence of what you found and plan to fix. I just have to "trust" that you will do the right thing. But you were certified by my insurance company and 3 friends recommended. The many update calls were nice but you failed to mention "details". No biggie, I should have called you back. So whenI go to pick up my car, I was expecting to get a nice detailed review of what was done. The first thing I see is a request for payment authorization which is different then the original quite with no explanation on it. When I ask what it is for she says "so we can get paid". I explain nicely I would like to know what the charges are for she also cops an attitude and hands me the paper of itemized parts. I am no expert to what parts equate to and frankly it never did explain the difference in price. I gathered after a few question that met with barely answered yes no type responses that the SI fields were not on the original quotes. But I never did really get an explanation for what in laymans tersm was fixed. Then when I get my vehicle. I now have about 5 new "dings" (I think it's every qtr panel and door but 1!), a black mark (from a bumber perhaps), and a new dent from when I brought it in (about the size of a nickel?). A new DENT! Give me a friggen break. There are more spots on my car then when I brought it in. I should have known right up front when you wouldn't do a comprehensive exam of the car. And I should have called back on each update. And you should take clear pictures of the car when it comes in and make sure it leaves in BETTER condition. Rediculous! You obviously can't trust your repair men.
Thank you to Carol and Kenny for getting it done on time.
I don't always wreck my car....but when I do, I always choose Chantilly Autobody!
Well done in all aspects. This was my second job done by CAB and I would highly recommend them to anyone who wanted quality work done in a timely fashion.
This the second time I have used your services and I am extremely pleased with the work. I recommend you to anyone who needs auto body work. Thank you so much.
Excellent customer service and excellent job on my car repair!!!
They did an excellent job. I'm truly satisfied with the repairs done to my car. I'm a repeat customer and whenever I need my cars fixed, I only trust Chantilly auto body
Very courteous and informative. Nice work.
Work was excellent and the duration was reasonable (can't count weekends). About 5 working days for the USAA job and the non-USAA work combined. Updates were fine. The judgment calls from the work managers were refreshing: when the painting didn't meet the standards, they recommended sending the vehicle back for a do-over.
Now for the nit noy. Chantilly auto body sent me 2 texts reminding me to answer the survey. Irritating for 2 reasons. First, I asked that no texts be sent to me; second, I don't have a text plan (don't text), so I paid for your reminders. Stop it! :)
I very much appreciate the prompt and excellent service, from
start to finish. Thanks to all for your time, talents, and attention.
Very fast and looks like a fine job.
Everyone great as always - LOVE the daily text alerts/updates
Fast. Great service. Clean car given back. Honest. Recommend 1000%
Thanks for vacuuming out my car as well ad bring sure it was fixed to my standard!
Great work! Great Service!
Excellent service. Great communication.
I would give it a 90% satisfied. There are some cosmetic issues with the replacement door. Plastic compartment on the inside of the door is loose, and the external eye line of the door is slightly off from the other side.
Truck looks great. Customer service was excellent. Very pleased with the whole experience.
Thank you - the car looks great!!
Christie Greer kept me updated on the status of the work. She is so friendly and helpful!
I will recommend Chantilly Auto Body to my friends and coworkers
The experience is excellent. The body work is outstanding. It looks like a new car! The auto detail is an added bonus. The work was done a week earlier than expected. I'll recommend you to my friends. You exceeded my expectations.
Excellent customer service and repair work.
Vehicle Make : Volkswagen
Great service as always.
Washing and cleaning out the vehicle was a really nice thing to do, Thanks for going the extra mile.
Great repair. Ready before due date and back on the road.
Love the communication step by step of the repair. I was very pleased with the whole experience
You guys rock
Great job excellent status updates
A place I can trust with my vehicle.Honest people brings me back.
Chantilly Auto Body excels when it comes to communication skills!! I could not have been more pleased. The staff work together well and keep things flowing smoothly. I would highly recommend your facility and services. Thank you - we are 100% happy with the repair on our vehicle!
Everyone did a wonderful job.
Great customer service. Hassle free, stress free experience. Will definitely recommend.
Bumper color is off a little bit.
Awesome job. Fast repair. Seamless
Great job and great customer service
Great service!!! What a professional operation!!! Will come back again (as needed of course).
Excellent customer service. Thanks.
Friendly staff, love everyday updates and good work.
I appreciated the service; however, there is a humming noise and slight vibration that I believe to be a bad wheel bearing. As a result of this issue, I was unable to take my car on a trip over the memorial day weekend and was forced to rent a car at the airport From Enterprise. Please give me a ring when you get a chance so we can discuss. Thanks, Rob
I want to thank Kevin and his team for producing very excellent results on my Toyota RAV4 after the grill, hood and windshield were damaged by a tubular projectile that hit my car on I95 North from Richmond last April. Anything was done correctly and on time. I enjoyed receiving email updates on the progress of my vehicle's repair! I would seriously consider using Chantilly Auto Body for any future needs, hopefully nothing too soon!