Every detail was executed in a most professional and caring manner.
Thank you for being there!
Sean Hecox gave me the best experience I ever had at an auto body shop.He was thoughtful and accommodating when he went out of his way to let me move the car seats from my damaged car over to the rental car in the garage instead of out in the cold so that my baby could stay warm. He was also very helpful in taking the time to let me know the process of working with insurance and provide professional evaluation of my car. For example: I was thinking of keeping my total loss car because it was drivable thinking the damage is only cosmetic but Sean told me why it wouldn’t be safe. He took the time to explain it which led me to make the right choice confidently. I wish there are more people like Sean everywhere wherever there is customer services. He simply gave me assurance I was in the best hand of a professional who care about his customer. This is the place I would highly recommend to my family and friends! And Chantilly Auto Body will always be my first choice in auto body work. Thank you Sean!
Great service, very fast and always giving updates
I loved receiving my car which is so beautiful! Thank you. Chantilly Auto Body--you are fantastic! I was glad to receive daily status/updates from Carol. The repair by the team on my Toyota was outstanding!!!
Completely transparent process which kept me apprised as needed. Professional staff who know what they are doing. Obviously don't like having to take it in, but if I do this is the place.
Thank you for the great job you did on repairing my car! I also appreciate the email updates I received to let me know the progress of the job.
Excellent customer repair service...
We have worked before with Chantilly Auto Body through USAA and have always been pleased. The communication on the progress of the repairs and any details have always been passed along in a timely fashion. The group of people are excellent and we will continue to use Chantilly Auto for our needs and recommend to others. Thanks for a great experience.
Great experience meeting all expectations! Professional, timely, excellent communication and follow-up, great end result
Thanks for keeping me up to date every day. Impressed by the coordination between Chantilly Auto Body and USAA. Great job on the repairs as well. Even went the extra mile to remove every piece of shattered glass in the car.
Great job, great communication, friendly staff. I would recommend Chantilly Auto Body to everyone!
You guys did a great job. I absolutely loved how I was update either by phone call of email on what repairs where going on with my car. Thank you for your amazing customer and repair service.
Good from start to finish. Thanks
Everyone was very courteous and helpful. It was especially nice to have a daily update on my car's progress. Thank you
The work on the car was great and I loved how Carol called every day to update me on the progress of the repair.
What I didn't like was my Xikar cigar cutter not being in the front seat console when I got my car back. I didn't notice it until later in the day and it really has bugged me since. That cutter costs over $120 at retail.
Car looks like new!
Will recommend you to everyone
Very efficient operation. Not my first visit but the service was what I had experienced from previous visits - first rate.
I'm very happy with my car...looks like a new one! Enjoyed hearing from your staff every day with the status. Everyone was so professional. Job well done!