Great experience meeting all expectations! Professional, timely, excellent communication and follow-up, great end result
Thanks for keeping me up to date every day. Impressed by the coordination between Chantilly Auto Body and USAA. Great job on the repairs as well. Even went the extra mile to remove every piece of shattered glass in the car.
Great job, great communication, friendly staff. I would recommend Chantilly Auto Body to everyone!
You guys did a great job. I absolutely loved how I was update either by phone call of email on what repairs where going on with my car. Thank you for your amazing customer and repair service.
Good from start to finish. Thanks
Everyone was very courteous and helpful. It was especially nice to have a daily update on my car's progress. Thank you
The work on the car was great and I loved how Carol called every day to update me on the progress of the repair.
What I didn't like was my Xikar cigar cutter not being in the front seat console when I got my car back. I didn't notice it until later in the day and it really has bugged me since. That cutter costs over $120 at retail.
Car looks like new!
Will recommend you to everyone
Very efficient operation. Not my first visit but the service was what I had experienced from previous visits - first rate.
I'm very happy with my car...looks like a new one! Enjoyed hearing from your staff every day with the status. Everyone was so professional. Job well done!
I’ve had to use Chantilly Auto Body a few times and everything is always perfect! They are professional, fast and everyone there is such a pleasure to work with! My insurance tried to send me somewhere else because they couldn’t find them in the system initially.. I told them that Chantilly Auto Body WAS one of the preferred dealers and to look harder because I wouldn’t go anywhere else!! ????
My car was ready super fast! I was told it could take up to 2 weeks and it was finished in 3 days! It looks like a brand new car! All of the staff was super professional. Thank you so much!
Great job, thank you and God Bless
Sean was awesome, the work was completed quickly, and the car looked like new when it was done. Integration with USAA was seamless as well. Great experience!
Team kept me informed of status of repair. Car looks good as new.
Thanks for the daily status calls.
Work done was fine. Updates provided were fine. I was very pleased with those. However, I was not pleased to be presented with a form to sign after all work was done, when I went to pick up my car that stated that I "authorized USAA" to pay for additional work detected after the initial estimates of damage and repair costs had been done. I have no qualms about extra hidden damaged being detected, extra work done, and the bill being sent to my insurance company (USAA); that's to be expected. But I did not understand the logic, legality or need for a form where I am supposedly "authorizing" USAA to pay for this extra work; that is an issue between your company and USAA, not me. And of course I am not allowed to "authorize" USAA to do anything, much less pay for something. I believe the problem is that the purpose of this form is unclear, and the wording is inappropriate. Is it intended to be some kind of leverage to ensure that USAA will pay the extra unexpected costs? If so, it is a bluff that no insurance company would legally accept, and it is unnecessary since legitimate insurance companies know there are often undetected damages to be repaired. I recommend you get rid of that confusing and suspicious form and just ensure you get permission from the insurance company to fix any damage not initially detailed in the initial estimate. And that extra work is of course detailed in the final bill. If I am not making myself clear please feel free to call me. But also know that I'm pleased with the work done on my car and pleased with the progress updates I was given. Thanks, cheers. Bernie
Quick and easy!! Thank you
From our first encounter to our last this process was very efficient and professional. Our car was ready a week early because they were able to get the parts and get the job done! Thank you!