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Vehicle Make : Dodge
Kyle W..
1 out of 5
I was involved in a collision in my husbands truck and the other vehicle was at fault. The other insurance was paying for the repairs, however, Peterson's only repaired what the insurance adjuster told them to without fixing all the damage even after telling us that they would fix everything and send in a supplement. The tailgate of the pick up was not closing correctly and I was told to bring it back in to get fixed correctly. The hitch that was put on was scratched and appeared used as well, even though the insurance paperwork stated a new hitch should be put on. When I returned to have Petersons fix the tail gate as it was not closing correctly, one of the front desk guys (Lenny I believe was his name) was as rude and condescending as I have ever seen. Petersons then said they could only fix what the adjuster told them to, changing what had originally been said. It was apparent Petersons wants to continue getting references from insurance adjusters so they make sure not to ruin that relationship. Their work was shoddy, they were dishonest, and their customer service was horrible. I would not recommend anyone take their vehicle here unless you don't care how your treated or how good the work being done is. Ironically, the insurance is paying for the repairs and the work Petersons screwed up is being done at a different auto body shop.


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